Basics
Accessibility and suitability
General
Services and conveniences
Bathroom
Media and entertainment
Laundry
Dining
Things to do
Health and safety
Parking and transportation
Bedroom
Workspace
Fitness
Spa
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the highlights of the hotel's amenities?
The hotel offers a 24-hour fitness center, spa, and a trendy rooftop lounge with indoor and outdoor spaces. Additionally, guests can enjoy the traditional Italian menu at the onsite Dolce Italian restaurant.
How is the quality of the beds at the hotel?
Guests have described the beds as comfortable, and some have specifically mentioned the comfy mattresses and spacious rooms.
Is parking available at the hotel?
Yes, the hotel provides parking and valet parking services, although some guests have expressed concerns about the cost of parking.
What is the food quality like at the hotel?
Guests have praised the food at the rooftop bar and the traditional Italian menu at the onsite Dolce Italian restaurant. However, some guests have mentioned that the Italian restaurant was closed during their stay.
How is the cleanliness and customer service at the hotel?
Many guests have complimented the hotel's cleanliness and the helpful and friendly staff. However, a few guests have expressed concerns about poor customer service and rude staff members.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned the amazing views from the rooms, so consider booking a room with a city view for a memorable experience.
Enjoy the Rooftop Lounge
Guests highly recommended the IO Rooftop Lounge for its retractable room, indoor bar, and outdoor lounging space with contemporary fire pits. It's a great spot to unwind and enjoy the city skyline.
Explore Nearby Attractions
The hotel's prime location allows easy access to the Magnificent Mile, Chicago Riverwalk, Chicago Theater, Millennium Park, and more, making it convenient for guests to explore the best of the city.
Consider Valet Parking
While some guests found the parking garage challenging, opting for valet parking provided a smoother parking experience, especially for in-and-out services.
Check Room Amenities
Some guests appreciated the spacious rooms and comfortable beds, while others noted little details like paint chipping. It's advisable to check room amenities and room layout before booking.
Be Mindful of Noise
A few guests mentioned noise from neighboring rooms and the hallway. Light sleepers may want to consider this when choosing a room or inquire about quieter room options.
Dining Options
While the onsite Dolce Italian restaurant offers traditional Italian cuisine, some guests were disappointed by its closure and the additional fee for rooftop access. Exploring nearby dining options could be a good alternative.
Stay Connected
The hotel offers free Wi-Fi, ensuring guests can stay connected throughout their stay. This amenity was appreciated by many guests.
Consider the Urban Fee
Some guests were surprised by an additional urban fee per night. It's advisable to inquire about any additional fees before booking to avoid unexpected charges.
Business Events
For those visiting for business, the hotel offers meeting spaces with essential technical features, catering to the needs of business events.
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
January | September | $275 | $429 |
Cheapest month to stay with an average 54% drop in price. | Most expensive month to stay with an average 36% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.3 | 1.3 mi | Chicago Midway | 9.5 mi |
