Our vibrant urban location in the downtown arts and financial district is just minutes from the Dallas Convention Center, One Arts Plaza, AT&T Performing Arts Center, the Cotton Bowl Stadium, and Victory Park, home of the American Airlines Center. Unwind in our outdoor pool and fitness center. Stay connected at the Link@Sheraton(SM) experienced with Microsoft®. Choose from three enticing dining venues. Gather in one of 70 sleek meeting rooms, with the largest accommodating 5,000 guests. Our 1,840 guest rooms include 242 suites with gorgeous city views. Enjoy the Sheraton Sweet Sleeper® Bed, flat screen TV, iPod® docking station, and eco-friendly features.
The staff was extremely nice. They were very concern about my issues. I was very upset because of the third party booking but the staff was very patient, polite and accommodating. My stay was enjoyable and the room was very clean.
The common areas were beautiful and staff was extremely helpful and pleasant.
Our room, room 1913 in the South Tower resembled a cheap motel room on the outskirts of town. There were stains on the walls and on the comforter, holes in the wall, wall paper pealing from the wall... Overall status of the room was extremely poor.
Someone was smoking weed on my floor because my room smelled like we had 4+ blunts going at the same time. Repeated calls to the front desk for assistance was completely useless. The only decent thing in this hotel is the bar, to drink away your anger for being stuck in this horrible hotel.
Was not given the room we pre-paid for. I had booked a king bed, my wife and I arrived at about 9:00pm and were given two double beds. I thought that was a pretty rookie move by the kid behind the counter, who said there were no more king beds available, despite my having pre-paid for it. Not cool.
Loved the pillows and how big and beatiful it was! The staff were very friendly also
I didn't like that there wasn't much to do inside the hotel but it's definitely no reason not to stay there
I liked the location to the trains going through downtown dallas. It is a high-rise hotel so some rooms overlook downtown.
Yes, staff unfriendly and would not answer phone calls to front desk after hours of continous attempts went downstairs in pajamas due to the fact that the heater never worked. Maintance came in to room at 2am even though attempts were made beginning at 11pm. And, the heater was never repaired. The safe in room did not work. The reservation made through booking.com 2 days prior to arrival was not there. So after much delay at front desk and another credit card charge was able to go to room with no heater,no staff that would help, and a safe that did not work.