The view and location of this hotel were very good, it was as I expected. The restaurant (dinner and breakfast) were excellent! The beds were very comfortable. We would certainly stay there again.
The personnel of the hotel was very sulky! We had a very unpleasant incident at this hotel when upon returning from our daily outing we found our room open with the lights on and the door ajar! To our astonishment when we reported the incident to the person at the reception they just acted in a "I-dont-know-what-happened" manner and as if it was totally our problem. Apparently the maid didn't close firmly the door before locking it - the latch was out and you couldn't close the door without retracting the latch (unlocking) first. The other major disappointment was that the rooms are not on the lake but on the main inter-village road - very noisy - only the restaurant is on the lake. Every day the same breakfast - no vegetables.
no phone in the room, no iron, no tea/ coffee in the room. I am not sure why it is rated 3 star
Room was hot like bad sauna, no air-conditioning, very expensive notice of location and hotel services. Not a hotel, i guess more like guest house.
beautiful view of lake Thun