The attitude of the staff, the quality of the breakfast and the location in the Albert Dock.
Thought it ws a little overpriced for a supposedly budget hotel. They were painting and decorating the reception area at the main time of check out which was not very convenient.
The hotel was developed within the Albert Dock, a historic warehouse complex, as a result the rooms were not standard, and used the features of the old warehouse ie barrel ceilings, original brickwork etc.
The room was not very warm
I like the location. The Albert Docks is lovely
Temperature of the room kind of cold
The cleanliness was the best I have ever seen.the staff sorted out our problem immediately as below and refunded us without any hassle . only the 2nd night a girl said the wind was not her problem which I did not think was very professional
Being put in a room that is known to be next to the air conditioning generator (401)and keeps you awake.moving us to a room with a broken window seal on the night of the hurricane
Staff were pleasant and price and location were good, nice large room overlooking the dock, having stayed at 2 other big hotels this one was the best, would definately book again
I booked bed and breakfast - but was told it was room only other than that the hotel was fine
Central, clean, value for money
Light bulb missing in bedside light, heating unit not 100%
Friendly, helpful staff; good position of hotel; good breakfast; large comfortable room