Melbourne's most centrally located accommodation, The Swanston Hotel, Grand Mercure is surrounded by the most popular shopping and business precincts, theatres, galleries, bars and restaurants. Located close to Bourke Street Mall and Federation Square and offering 200 modern, spacious rooms, The Swanston Hotel, Grand Mercure features superior service, along with a well equipped gym, indoor swimming pool and valet parking, plus three unique dining options including 24 hour room service.
Staff was very friendly and helpful at the check in and check out counters and especially at the concierge section where they very patiently helped people with directions/booking tours etc.
The breakfast room (Louden) was not very imposing, carpets were dirty due to heavy use, furniture very basic. About half an hour before closing time staff are already clearing and moving/re-arranging tables with a lot of racket, preparing for what one assumes, the lunch session. The view from the breakfast room onto the ally alongside is also nothing to be proud of - although not the fault of the hotel.
The location in the centre of Melbourne was very good, as I had meeting in Mebourne. The check in & leaving good with no delays.
The central location, good room size, friendly staff
great location for shopping.
for a 4.5 star hotel did not think the room was luxurios enough and the bathroom needed updating, bit run down.
Room was, in fact, a mini-suite with microwave (well concealed in fitment) etc. Therefore useful if too late for b'fast! Very helpful concierge and front desk staff. Name of hotel seems to confuse taxi drivers. Is it the Swanston or the Grand Mercure? (Mercure aka Welcome Hotel adjoins)
Great view and service.
efficiency and courtesy of staff with any requests/check in-out
Ease of car parking - the valet service
the sound proofing of the rooms
Great location to shops, chinatown and easy walk to rest of cbd
Supposedly a 4 star hotel. Desapointing. Lot's of teenagers, reception needing room key to secure access after 21:00, not the cleanest.