Overview

The Swanston Hotel Melbourne Grand Mercure

195 Swanston Street, Melbourne, VIC 3000, Australia
+61 396 634 711

$113+

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Rates

Overall guest ratings

8.1/10 Excellent
Based on 2,413 reviews
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Review highlights

  • 9.5
  • 9.2
  • 6.8
  • 2.5

Good to know

  • Friendly service
  • Great shopping

Nearby

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    About

    Melbourne's most centrally located accommodation, The Swanston Hotel, Grand Mercure is surrounded by the most popular shopping and business precincts, theatres, galleries, bars and restaurants. Located close to Bourke Street Mall and Federation Square and offering 200 modern, spacious rooms, The Swanston Hotel, Grand Mercure features superior service, along with a well equipped gym, indoor swimming pool and valet parking, plus three unique dining options including 24 hour room service.

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    Amenities

    • Wi-Fi
    • Fitness center
    • Facilities for Disabled Guests
    • ATM on-site
    • Car rental
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Storage available
    • Business center
    • Concierge service
    • Laundry facilities
    • Coffee shop
    • Babysitting/child services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    • Parking (surcharge)
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    Map

    Map

    Photos
    Reviews

    Guest reviews

    Overall Rating

    8.1 Excellent
    Based on 2,413 reviews
    • 9.5 "Terrific location."
    • 9.2 "World class service."
    • 6.8 "Breakfast is mediocre."
    • 6.6 "Pool is mediocre."
    • 5.5 "Rooms are ok."
    • 2.5 "Horrible vibe."

    Overall Rating

    8.3 Excellent
    Based on 989 reviews
    • 9.8 "Terrific location."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      7.8 "78% said the reception staff was great."
    • 6.7 "Breakfast is mediocre."
      6.2 "Breakfast prices were ok, according to 62%."
    • 5.8 "Average comfort."
      6.2 "Beds were acceptable for 62%."
    • 5.3 "Rooms are ok."
      6.2 "Beds were acceptable for 62%."
      6.8 "Only 68% said rooms were clean enough."
      6.8 "68% said the view was so-so."
    • 4.4 "Internet is poor."
      0.8 "92% said the wifi quality was bad."
    • 2.2 "Horrible vibe."
      0.8 "92% criticized the unstylish hotel."
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    Overall Rating

    8.3 Excellent
    Based on 1,134 reviews
    • 9.3 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "City centre within easy reach, said 100%."
    • 8.4 "Great service."
      9.5 "95% found the staff to be very friendly."
      9.5 "95% thought the service was very professional."
    • 7.1 "Good pool."
    • 6.8 "Breakfast is mediocre."
    • 5.8 "Rooms are ok."
      6.6 "Beds were acceptable for 66%."
      6.4 "64% said the view was so-so."
    • 5.5 "Internet is average."
      6.7 "67% thought it was adequately priced."
    • 2.2 "Horrible vibe."
      1.1 "89% criticized the unstylish hotel."
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    Overall Rating

    8.1 Excellent
    Based on 72 reviews
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to shopping."
    • 9.3 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 6.8 "Average cleanliness."
      7.0 "70% said rooms were clean."
    • 5.3 "Rooms are ok."
      7.0 "70% said rooms were clean."
    • 5.3 "Average comfort."
    • 2.6 "Horrible vibe."

    Overall Rating

    8.1 Excellent
    Based on 217 reviews
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
      7.9 "79% said the reception staff was great."
    • 9.4 "Terrific location."
      9.8 "98% liked the proximity to shopping."
    • 6.5 "Breakfast is mediocre."
    • 6.0 "Average comfort."
      6.2 "Beds were acceptable for 62%."
    • 5.4 "Rooms are ok."
      6.2 "Beds were acceptable for 62%."
    • 2.3 "Horrible vibe."
      0.8 "92% criticized the unstylish hotel."
    Hotel type
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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