Great location, so central. Room was spacious and comfortable. Staff in breakfast room weren’t very attentive, took a long time to get served but food was great once came out.
5 stars
Pullman Melbourne City Centre
Photos of Pullman Melbourne City Centre
Overview
Situated within a 10-minute walk of Flinders Street Station, Pullman Melbourne on Swanston is an ideal base when visiting Melbourne. It is located a brief stroll from RMIT University and Federation Square.
This elegant hotel provides a range of facilities, including free Wi-Fi, 24-hour room service and an express check-in and check-out feature. It offers child-minding services, a currency exchange and a reception that is available around the clock.
Pullman Melbourne on Swanston offers air conditioned rooms with a mini bar and a flat-screen TV. They are all soundproofed and include a private bathroom, an in-room safe and tea and coffee making facilities.
During their stay, guests can enjoy breakfast and dinner at Louden Kitchen & Grill, which offers regional specialties. Guests are also able to try one of the many bars and cafés in the local area.
Pullman Melbourne on Swanston is under a 25-minute drive from Melbourne Airport and Collins Street is a brief stroll away. Arts Centre, Old Melbourne Gaol and Eureka Tower are a short walk away.
Latest deals for Pullman Melbourne City Centre
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Pullman Melbourne City Centre
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Coffee shop
- Valet parking
- Wi-Fi available in all areas
Basics
- Wi-Fi available in all areas
- Internet
- Fan
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Dining
- Wine glasses
- Electric kettle
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Coffee shop
- Minibar
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Dining table
General
- Window
- Executive lounge access
- Family rooms
- Interconnected room(s) available
- Storage available
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Soundproofing
- Telephone
- Carpeted
- City view
Services and conveniences
- ATM on-site
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- Express check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
- Walk-in shower
Accessibility and suitability
- Hypoallergenic
- Hypoallergenic pillow
- No smoking
- Non-feather pillow
- Increased accessibility
- Elevator
- Accessible by elevator
- Upper floors accessible by elevator
Bedroom
- Feather pillow
- Fold-up bed
- Socket near the bed
- Alarm clock
- Wardrobe or closet
Parking and transportation
- Parking
- Shuttle service (additional charge)
- Airport shuttle
- Valet parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Radio
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Family friendly
- Babysitting or child care
- Cribs available
- Kids meals
Workspace
- Fax/photocopying
- Laptop safe
Things to do
- Bicycle rental
- Casino
Health and safety
- Daily housekeeping
- Safe
Outdoor
- Terrace/Patio
Fitness
- Fitness center
Spa
- Sauna
Reviews of Pullman Melbourne City Centre
8.1
Very good
2041 verified ratings
Wonderful
909
Very good
377
Good
358
Okay
156
Fair
129
Mediocre
53
Poor
59
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location, especially its proximity to Chinatown and public transport options. However, many reviews highlighted significant issues with cleanliness and service, including unhelpful staff and inadequate room cleaning. Overall, while the location received high praise, the hotel fell short in providing the expected standards of service and cleanliness.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
8.1 out of 10
25 reviews
9.3 out of 10
2 reviews
All reviews
Pros (+) Location, good air-con, pleasant staff, clean.
Cons (-) Hot water in the shower was pretty lackluster.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options available at Pullman Melbourne on Swanston?
Guests can enjoy breakfast and dinner at Louden Kitchen & Grill, which offers regional specialties. There are also many bars and cafés in the local area to explore.
Are there any concerns about the cleanliness of the hotel?
Some guests mentioned issues with cleanliness, such as dirty rooms on arrival and a water leak in the bathroom. However, the housekeeping service was also praised by others.
What are the highlights of the hotel's location?
The hotel is situated in the middle of the shopping center with lots of food options nearby. It is also close to Chinatown and offers easy access to many delicious restaurants.
How is the staff at Pullman Melbourne on Swanston?
The staff are described as very friendly, helpful, and with an amazing positive attitude. However, there were also some concerns about inflexible check-in staff and a rude receptionist.
What can guests expect in terms of room comfort at the hotel?
The hotel offers spacious, comfortable, and modern rooms with soft and clean beds and pillows. However, some guests mentioned issues with outdated rooms and uncomfortable pillows.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Sparkling Water Tap
Guests appreciated the convenience of the sparkling water tap on each level, so be sure to make use of this amenity during your stay.
Be Mindful of Noise Levels
Some guests noted that the rooms can be noisy due to street traffic and nearby construction. Consider requesting a quieter room or bringing earplugs if you are sensitive to noise.
Explore Nearby Dining Options
The hotel's central location provides easy access to a variety of delicious restaurants, so take the opportunity to explore the dining scene in the area.
Check Rooftop Bar Availability
If you're interested in visiting the rooftop bar, it's advisable to inquire about any private functions or events that may affect its accessibility during your stay.
Consider Parking Options
Parking can be a bit inconvenient, so it's worth exploring different parking facilities in the area to find the most suitable option for your needs.
Stay Informed About Hotel Services
Some guests experienced challenges with after-hours meal options and air conditioning. It's recommended to familiarize yourself with the hotel's services and communicate any specific needs or concerns to the staff.
Take Advantage of the Location
The hotel's location in the heart of the city provides easy access to shopping centers, public transport, and various attractions, making it an ideal base for exploring Melbourne.
Be Mindful of Room Service Hours
Guests have reported mixed experiences with room service, so it's advisable to check the availability and quality of room service options during your stay.
Consider Room Comfort
Some guests found the pillows uncomfortable, so if you have specific preferences for bedding, it may be helpful to communicate this to the hotel staff.
Location
195 Swanston Street, Melbourne, VIC 3000
What's nearby
- Collins Street0.3 mi
- Old Melbourne Gaol0.4 mi
- Federation Square0.4 mi
- Arts Centre Melbourne0.6 mi
- Royal Exhibition Building0.6 mi
- Sea Life Melbourne Aquarium0.7 mi
- Melbourne Museum0.8 mi
- Crown Entertainment Complex0.8 mi
- Marvel Stadium1 mi
- Melbourne Convention and Exhibition Centre1 mi
- Melbourne Cricket Ground1.1 mi
- University of Melbourne1.2 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Pullman Melbourne City Centre
Low season | July |
|---|---|
High season | March |
Average price (weeknight) | $316 |
Average price (weekend night) | $178 |
When to book a room at Pullman Melbourne City Centre
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Pullman Melbourne City Centre
FAQs when booking at Pullman Melbourne City Centre
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Value for money | 7.9 |
|---|---|
Distance to city center | 0.1 mi |
Nearest Airport | Melbourne Essendon |
Distance to airport | 6.8 mi |
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