Very convenient to Millbrae BART station. We took BART into downtown San Francisco to sightsee with no problems. Fresh and clean room. Reasonably priced.
Hotel did not know if my booking was pre-charged to my credit card.
Clean, comfortable with convenient public transport connections to the city. Helpful staff.
Excellant Hotel,Very near the Airport and the complimetary Shuttle was very handy.Very Clean and Friendly.
Close to airport and bart! Felt safe. Good procedures in place.
I liked the convenience of the hotel being close to the airport and having a free airport shuttle. It was a lovely hotel, nicely laid out. My room was great - would like to have stayed longer. Cannot adequately rate the services and facilities since I was only there for a few hours, sleeping, before catching an early morning flight.
Your front desk staff, Chris, was professional and courteous. The follow up courtesy call to guests after check in is very customer focused! Breakfast staff were cheerful. I have stayed at high end business hotels where staff are usually robotic and lacked warmth. (Was on an overnight transit in SFO on way back to Singapore with my mother).
The hairdryer in the bathroom was not working.