Let me start of by saying we come from an area where big hotels and casinos are a major thing. So since my stay from 11-20 to 11-24 wasn’t the greatest but there were something the did okay. When we checked in obviously there was a line which we understood that. But when checking in the front desk agent was too quick and did not speak loud enough for me to understand but I was able to manage to catch what she was saying. Btw didn’t mention a restaurant on the second floor or meeting room on the second floor, or the little convenient store in the lobby or microwave, didn’t find that out until my second night. I asked her for extra towels and those were brought pretty quick. The room was super small on the 8th floor compare to the photos I saw online, there literally was only room for 2 people and 1 luggage but at this point it didn’t bother us, we already paid for it and checked in, we can manage (2 adults and 1 child) Day 2, We were woken up to grinding noise and smacking coming from somewhere at literally 7am, constantly smacking and grinding, I wasn’t told about remodeling or fixing stuff or even mention to me at the front desk. When we were about to head out, I double checked the door securing and it didn’t. Opening the door with the key worked but the door locking on its own did not, so we called the front desk and had us wait 10 min on the line, I ended up seeing a housekeeper working down the hall and asked her to call engineer to come to my room, she called him and engineer showed up before the front desk answered. The engineer informed us that I would need to switch rooms so he can put this room out of service. He walked to me to the front desk to assist me with getting a new room, but the front desk people were I wouldn’t say unprofessional but unprepared. Honestly I felt better customer service from the engineer than the front desk agent, he kept informing me I’ll see what I can do for you, I’ll see if I can move you up to a room with a view and honestly that feels nice that he attempted, it shows he cared and was sincere, I knew it wasn’t up to him to put me somewhere but it felt nice that he did that but while he was talking to the front desk agent I kept hearing her say, “we don’t have any rooms” Now someone who works the hotel/casino industry, you never say things like that in front of guests, it paints a very concerning picture in my head. So she advised me to bring my luggage down to the front desk so she can keep them until a room is available, which we did. We brought it downstairs but when we got back down, they seemed unprepared for the amount of checkins or checkout, so the young lady told us, she wasn’t sure they had anymore tags for the luggage but told us she will see if she can find some anyways but doing so, she ends up going back to desk to check in people and left us standing there, not knowing what we should do. 10 min later she finally says we have only 4 left which we took for our luggages, while this is all happening, I’m observing only 2 front agent working and 1 who seems to be a manager not really helping except pulling out some bags from boxes and answering a few questions from other guests. I asked the front desk agent if they will have a room ready for me and she says thing “should”, “possibly”, “more-than likely” have a room for me, how do you think that feels coming from across the country? Not so good but we took a chance at it. When we got back to the hotel that night, they didn’t have a room assigned to us but they did have a room available which is fine, but it would’ve been nice if they had it prepared for me. I asked the gentleman for extra towels and trash bags but did not get them at all that night Day 3, We were yet again woken up to hammering and grinding noise but this time even louder at 7am, again we weren’t told or they didn’t even mention about the construction or renovation or whatever work is being done. Definitely felt the higher you go the more noise there is. Day 4, our last night yet again more noises, couldn’t really sleep before our flight, definitely just wanted to say F*** It and just check out not and see if I can catch an earlier flights