Guest rooms feature the Hyatt Grand beds, media and work center with a 42 flat panel HDTV that easily integrates with laptops, a comfortable cozy corner L-shaped sofa-sleeper, wet/dry bar and bathroom upgraded with granite countertops. Enjoy complimentary WiFi and complimentary a.m. Kitchen Skillet, featuring freshly prepared breakfast sandwiches, French toast, pancakes and oatmeal, available daily, 24-hour Grab & Go food outlet offers hot breakfast, made-to-order fare.
Broken Hair Dryer, bathroom door would not close, bathroom fan sounded like an unbalanced helicopter, carpets badly stained and smelly... excess deodorized spray.Would never stay here again! No HyattP Gold Pasport points, because we booked on Kayak, so they do not credit points, only if you book direct with Hyatt at a higher rate!
Wonderful staff and location
Facilities are a bit dated and run down
Friendly, professional staff with positive attitudes -- from the front desk manager to the maintenance and housekeeping staff. Very convenient to Universal and outlet malls. We enjoyed our stay, and wish we could have stayed longer. Breakfast was good, too!
The staff was friendly and helpful and the room was large and comfortable. Close to Universal, great location.
Seating area for breakfast was insufficient and rather uncomfortable.
The proximity to Universal Studios
House keeping service was so bad, they used not to change out towel and they always did not put new kleenex in our room, The room is not vacumed.
great location, easy checkin/checkout. very nice roooms, Free parking
Sooooo close to Universal Studios , its right across the street! The renovated rooms are awesome and they have plenty of space , I will definatly stay here agian!!!
There was an awful smell that literally took our breath away , and the extreme aerosol that was used to try and cover it up made it really bad. We were told that the elevators had just been serviced and that the " burnt hair" smell came from that . Fortunately the smell was not in our room , unfortunately it lasted allll weekend! The Bathroom I had could really have used some help. There were stains on the bathroom floor when we checked in and the tub drain/faucet was broken. Everything else (including the linins) was just great and you can't beat the location.