Welcome to the newly constructed Comfort Suites at Orlando International Airport, the only new suite hotel located in the airport area. The hotel is a 100 percent non-smoking hotel. Located 1 mile from the airport with shuttle transportation from 24 hours a day 7 days a week Hotel Offers free full breakfast with hot items daily, Free Wi-Fi, outdoor Pool, spacious suites and meeting facilities for your business needs. We are close to many restaurants, outlet and shopping malls and all the Orlando attractions. Free daily newspaper Orlando Sentinal and USA today M-F. Safe usage charge: 1.00 per night. Airport shuttle runs from 4:30 a.m. to 1:00 a.m. every hour on the half hour. Our hotel does not accept pets.
People were extremely nice and friendly. Breakfast was great- especially since it's free (who would've thought!) the suit was the perfect size and I had no complaints.
close to airport
could have had breakfast out earlier
Staff was friendly. Shower was clogged, but fixed promptly.
Hot tub closes at 10 p.m. For vacation, that's too early. We could never make it there in time.
We arrived at 12:30am after a long drive. I had booked my reservation in advance AND CONFIRMED it on Thursday advising of a late arrival and coming with young children as they had a 6am wake up call for a dance competition. I unloaded everyone out of car and when I went to the front desk a very rude attendant confirmed that I did not have a confirmation and of course there were no rooms available (no big surprise which is why people make and confirm reservations). I gave her my name and nothing. I explained I booked it through KAYAK and she looked at me like I was speaking marcian. Just continued to tell me there was no reservation in my name. I showed her my phone with my confirmation and she shrugged her shoulders. I calmly decided to call KAYAK and I was put with a Kristine who called the hotel immediately and all of the sudden there was a reservation, but it had been cancelled but she didn't know who cancelled it... apparently someone at Comfort Suites decided to unilaterally cancel the booking. Kayak was attentive enough to look for an alternative in the area which she found and by the time we got there, everything was set and done and my family was able to go to sleep... at 2AM!!! Thanks to Kayak for taking care of a terrible situation but shame on Confort Suites for screwing this up... My take is that they gave our reservations away when we didn't check in by 3pm as they knew they were overbooked... shame on them!!! And shame on that rude front desk person. This all happened the night/early morning of January 31.
Location. Very close to the airport although you had to pay a toll both ways.
Extremely rude front desk. Guest services manager embarassed me in front of all other guests in the lobby at that time by asking me if I had one dollar on any of my 3 cards because his card swiper wasn't working properly. Also staff giggled and made personal calls at the front desk during breakfast. Extremely unprofessional. Beds were uncomfortable and breakfast was not appetizing at all.
Really liked the suite set up.
It was located 1 exit too far and you traveled through an extra toll plaza. The traffic light at the corner of the entrance took forever to change. None of this was the hotel's fault.
My reservation was not correct
cleanliness of room, sheets had hairs on them, two different rooms
I enjoyed having a suite that features a living area complete with microwave and refrigerator. It was comfortable and well appointed. It was also nice to have an updated clean room.
My reservation was not in their system and they were unable to find it when I checked in, but they did have a room for me. The breakfast area was quite busy on Sunday morning and the staff was a bit slow in keeping up.
Comfort and cleanliness.
It is nearly a 4 mile drive to restaurants. No restaurants within walking distance.
The room was much better than expected, very roomy and comfortable.
Arrived at Orlando International at 1100 pm, The transport system from the airport to the hotel took quite a long time, needed to wait at the airport quite a long time for the bus to take us to the hotel.