Howard Johnson by Wyndham Phoenix Airport/Downtown Area

8.5Very good

David, Nov 2019

Pros. Computers were down all afternoon when I checked in. Staff did a good job of getting my a key and letting me get room--good thing I had printout from reserevation. Next morning computers were running, but when desk clerk called for airport shuttle, they did not answer phone so he had to ride his personal motorcycle to shuttle station to let them know to pick two of us up to for transport to airport. Glad for his resourcefulness in making that happen.

Cons. Aside from computers not being up to facilitate smoother check-in........the Howard Johnson has a fenced area for long term parking of cars while flying. There were no signs on the parking lot to be certian was correct lot. Lot is self-parking and behind hotel, and is another adjacent parking lot. Also was given no receipt or claim ticket for parked car. I would like to have had something in writing to confirm they acknowledged my car was properly parked and showing the plate number to be sure THEY knew whiche was my car. Part of this might have been due to computer being down when I checked in and hectic matter of phone not working. I gave a slip of paper to night clerk evening before with descriptin of car and plate number--but never received confirmation was entered. I asked morning clerk if he showed my reservtgion for 20 days parking, which he did--but I forgot to ask if the car itslef was described. Hectice pace of boarding shuttle and 3AM next morning distractd me from making sure the car was entered or asking for a receipt.

2Poor

Anonymous, May 2018

Pros. The mirrors in the room

Cons. Everything. The staff was terribly rude and they did not have any towles for us. What hotel doesnt have towels?!

4Mediocre

Paulette, Oct 2017

Pros. Close to the airport

Cons. Room smelled, linens old and dingy looking, the motel is old and in great need of updating.

2Poor

Jamie, Mar 2017

Cons. The hotel says that it is a smoke free hotel. We checked-in the hotel and the room smelled like someone had been smoking in it recently. I spoke with the hotel desk and they told me they had no other rooms. His only solution was to hand me a bottle of febreeze. There was also a ton of fruit flies flying all over the room. We ended up checking out immediately and booking another room. I've never experienced a hotel like this. Pay the extra money; don't stay here.

3.4Poor

Anonymous, Mar 2017

Pros. Checking out

4Mediocre

Anonymous, Oct 2016

Cons. The room was over run with ants. The parking lot is to small to accommodate a vehicle for each room. There was a group hanging around that made you Leary to return to your car after dark.

8Very good

Anonymous, Jul 2016

Pros. The room was nice had a room next to it with couch table microwave and refrigerator a kinda get away room.

3.1Poor

Anonymous, Apr 2016

Pros. front desk staff

Cons. housekeeping staff were rude and did not to my room for a two day stay

2.5Poor

Anonymous, Jan 2016

Cons. The lobby smelled of urine. The staff looked as if they were hired right from the street. The room smelled horrible. There was no toilet paper in the bathroom.

2Poor

Anonymous, Jan 2016

Pros. Friendly housekeeping staff.

Cons. Terrible odor in room.