Mercure Pontianak City Center

Guests have highlighted the friendly staff, cleanliness, and spacious rooms as some of the best features of the hotel.

Guests have praised the breakfast for its variety and quality, including culturally diverse options and vegetarian choices.

The hotel's key location close to Ayani Mega Mall and tourist attractions has been appreciated by guests, providing easy access to shopping and nearby landmarks.

Some guests have mentioned concerns about the smell in the rooms, old interior, and the need for renovation to improve the overall condition.

Guests have experienced excellent service from the staff, with particular praise for their friendliness, helpfulness, and attentiveness.

Several guests recommended requesting a high floor and a large bed for a good rest.

The hotel's strategic location in the downtown area and its proximity to Ayani Mega Mall make it worthwhile to book a room with a view.

Some guests mentioned that the rooms are spacious but in need of renovation, particularly the interior and beds.

A few guests reported the smell of cigarettes in the rooms, so it's advisable to check for this issue before settling in.

Guests had issues with deposit refunds, so it's recommended to clarify the deposit refund policy upon check-in.

Some guests experienced challenges in getting assistance from staff, so it's advisable to ensure that requested facilities are provided in a timely manner.

A few guests mentioned a musty smell in the rooms, so it's important to check for this issue before booking.

If considering a Junior Suite, it's worth noting that the hotel is located out of town, which may be a positive aspect for some guests.

Some guests reported issues with room cleanliness, such as stained duvets and squeaky floors, so it's advisable to check the room thoroughly upon arrival.

Guests noted issues with the pool water quality, particularly the high chlorine levels, so it's important to verify the pool's water quality during the stay.