Cons (-) Out of power for 3X , and i smell from next room like use mariwana
4 stars
Mercure Pontianak City Center
Jalan Jenderal Ahmad Yani, 91, Pontianak 78124, Indonesia
Pontianak, Indonesia
See location+62 625 61577888Photos of Mercure Pontianak City Center
Overview
With its spacious 249 rooms in a contemporary and relaxing design, Mercure Pontianak Hotel in West Kalimantan has set a of new standards for services, style and comfort. A perfect location for business and the only Accor hotel on Equator. For business travelers in need of a place for seminars, conferences, weddings and exhibitions than can accommodate up to 600 participants, modern decorated ballroom and smaller meeting rooms with complete audio visual equipment are available.
Amenities at Mercure Pontianak City Center
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Free parking
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Key access
- Key card access
- Express check-out
- 24hr front desk
- Safety deposit box
- Bottle of water
Basics
- Mobile hotspot device
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
General
- Family rooms
- Hardwood or parquet floors
- Interconnected room(s) available
- Pool view
- Storage available
- Seating area
- Slippers
- Sofa
- Soundproof rooms
- Telephone
- Carpeted
- City view
Dining
- Electric kettle
- Packed lunches
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
Bathroom
- Hairdryer
- Private bathroom
- Shower
- Shower cap
- Additional toilet
- Toilet
- Toilet paper
- Toothbrush
Accessibility and suitability
- Non-feather pillow
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Upper floors accessible by elevator
- Upper floors accessible by stairs
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Tumble dryer
Pool and spa
- Spa
- Outdoor pool
- Massage
- Sauna
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Valet parking
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Shared lounge/TV area
- TV
Bedroom
- Extra-long beds (> 2 meters)
- Socket near the bed
- Sofa bed
- Clothes rack
Outdoor
- Garden
- Terrace/Patio
- Grill
Things to do
- Gift shop
- Bicycle rental
- Cycling
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Mercure Pontianak City Center
8.3
Very good
357 verified ratings
Wonderful
127
Very good
69
Good
84
Okay
35
Fair
19
Mediocre
10
Poor
13
Summary of reviews
Guests say
Guests appreciated the hotel's strategic location and friendly staff, but many expressed dissatisfaction with cleanliness and service quality, mentioning issues like smelly rooms and inadequate responses to complaints.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
8 out of 10
2 reviews
5.7 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best features of the hotel?
Guests have highlighted the friendly staff, cleanliness, and spacious rooms as some of the best features of the hotel.
What can I expect from the hotel's breakfast?
Guests have praised the breakfast for its variety and quality, including culturally diverse options and vegetarian choices.
Is the hotel's location convenient for shopping and attractions?
The hotel's key location close to Ayani Mega Mall and tourist attractions has been appreciated by guests, providing easy access to shopping and nearby landmarks.
What are the common concerns about the hotel's rooms?
Some guests have mentioned concerns about the smell in the rooms, old interior, and the need for renovation to improve the overall condition.
How is the staff's service at the hotel?
Guests have experienced excellent service from the staff, with particular praise for their friendliness, helpfulness, and attentiveness.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Request a High Floor and Large Bed
Several guests recommended requesting a high floor and a large bed for a good rest.
Opt for a Room with a View
The hotel's strategic location in the downtown area and its proximity to Ayani Mega Mall make it worthwhile to book a room with a view.
Consider Room Renovation
Some guests mentioned that the rooms are spacious but in need of renovation, particularly the interior and beds.
Check for Cigarette Smell
A few guests reported the smell of cigarettes in the rooms, so it's advisable to check for this issue before settling in.
Verify Deposit Refund Policy
Guests had issues with deposit refunds, so it's recommended to clarify the deposit refund policy upon check-in.
Be Mindful of Staff Assistance
Some guests experienced challenges in getting assistance from staff, so it's advisable to ensure that requested facilities are provided in a timely manner.
Check for Musty Smell
A few guests mentioned a musty smell in the rooms, so it's important to check for this issue before booking.
Consider Location for Junior Suite
If considering a Junior Suite, it's worth noting that the hotel is located out of town, which may be a positive aspect for some guests.
Verify Room Cleanliness
Some guests reported issues with room cleanliness, such as stained duvets and squeaky floors, so it's advisable to check the room thoroughly upon arrival.
Assess Pool Water Quality
Guests noted issues with the pool water quality, particularly the high chlorine levels, so it's important to verify the pool's water quality during the stay.
Location
Jalan Jenderal Ahmad Yani, 91, Pontianak 78124
What's nearby
- Ayani Mega Mall237 yd
- Gajah Mada Shopping Complex1.2 mi
- Alun Alun Kapuas2.2 mi
- Equator Monument4.1 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Mercure Pontianak City Center
Low season | May |
|---|---|
High season | December |
Average price (weeknight) | $45 |
When to book a room at Mercure Pontianak City Center
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Mercure Pontianak City Center
FAQs when booking at Mercure Pontianak City Center
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See most recommended stays in PontianakGood to know
Value for money | 8.1 |
|---|---|
Distance to city center | 2.3 mi |
Nearest Airport | Pontianak Supadio |
Distance to airport | 7.8 mi |
Everything you need to know for your stay in Pontianak
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