Services and conveniences
Basics
Dining
General
Bathroom
Pool and spa
Accessibility and suitability
Family friendly
Bedroom
Things to do
Media and entertainment
Outdoor
Laundry
Health and safety
Parking and transportation
Workspace
Fitness
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the highlights of the hotel's amenities?
The hotel offers a variety of amenities, including outdoor and indoor pools, a spa with a sauna and beauty center, outdoor tennis courts, and free Wi-Fi. Guests can also enjoy free public parking on site.
What can guests expect from the hotel's dining options?
The hotel's in-house restaurant, The Fireplace, is a popular place to have a meal. Guests can also enjoy a drink in the comfortable lounge bar. The food quality is generally good, although some guests have mentioned minimal and basic food options.
What is the best time to visit the hotel?
The high season is in December, offering a great time to visit and enjoy the beautiful setting and relaxing atmosphere. However, it's important to note that some guests have mentioned the need for a refresh in the hospitality program and room standards.
How is the cleanliness of the rooms and the overall property?
The hotel offers spacious rooms with luxury linen, flat-screen TVs, and mini-bars. However, some guests have mentioned slow room cleaning service and the need for improvements in maintaining the property's cleanliness.
What can guests expect from the hotel's customer service?
The staff at the hotel are friendly, enthusiastic, and very helpful. However, some guests have mentioned the need for staff training on customer service and the lack of assistance in certain areas, such as slow response time and guidance.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Pools
Guests enjoyed the various pool facilities, especially the beach pool, making it a great option for families with young children.
Consider Upgrading to a Club Room
Some guests recommended upgrading to a club room for a more luxurious experience and exceptional service from the staff.
Explore Nearby Attractions
The hotel's proximity to Sanctuary Cove, golf clubs, and theme parks like Dreamworld and WhiteWater World makes it convenient for guests to explore the area.
Be Mindful of Room Selection
While some guests found the rooms spacious and comfortable, others mentioned that certain rooms, particularly the Club Room, may not meet expectations in terms of ambiance and lighting.
Check for Special Offers
Keep an eye out for special offers or packages that include access to additional activities or amenities to enhance your stay.
Plan Dining Options
While some guests praised the on-site restaurants, others found the food options limited. Consider exploring nearby dining options in Sanctuary Cove for a varied culinary experience.
Inquire About Room Features
Some guests noted that certain room features, such as air conditioning and cleanliness, varied. It may be beneficial to inquire about specific room amenities before booking.
Take Advantage of the Spa and Wellness Center
Guests appreciated the spa facilities, including the sauna and massage services, for a relaxing experience during their stay.
Consider Transportation Needs
As the hotel is located in a serene environment, guests recommended considering transportation options for ease of access to nearby attractions and dining venues.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
March | December | $239 | $318 |
Cheapest month to stay with an average 29% drop in price. | Most expensive month to stay with an average 69% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.0 | 0.1 mi | Coolangatta Gold Coast | 23.3 mi |