Shangri-la Surabaya

5 stars
JL. May. Jend. Sungkono 120, Surabaya 60256, Indonesia
Surabaya, Indonesia
+62 316 003 8888
9.2
Wonderful
based on 590 reviews
590 reviews
Thu 7/9
-
Fri 7/10
2 guests, 1 room
Deals from
$67
/Cheapest rate per night
Room type
Provider
Nightly total
Deluxe room, bed type unknown
$67
Executive room, bed type unknown
$134
Deluxe room, bed type unknown
$77
11 more Shangri-la Surabaya deals
11 more Shangri-la Surabaya deals
Shangri-la Surabaya lounge with seating and city skyline views in Surabaya
Shangri-la Surabaya bathroom with double vanity, large mirrors and a walk-in shower in Surabaya
Shangri-la Surabaya bathroom with double sinks, vanity, and a view into a toilet and shower area
Shangri-la Surabaya in Surabaya banquet setup with U-shaped tables and chandeliers in a meeting room
Shangri-la Surabaya bathroom with double vanity, walk-in shower and soaking tub in Surabaya
Shangri-la Surabaya lobby lounge with tall windows overlooking lush tropical greenery in Surabaya
Shangri-la Surabaya ballroom with rows of white chairs arranged for an event
Shangri-la Surabaya ballroom with round banquet tables, white chair covers and floral centerpieces
Shangri-la Surabaya guest room with city views, king bed, desk, and seating area in Surabaya
Shangri-la Surabaya guest room with king bed, desk, chair, and modern neutral decor in Surabaya
Bar
Bedroom
Lobby
Bedroom
Living room
Bar
Other
Bedroom
Other
Other
Banquet hall
Bedroom
Buffet
Banquet hall
Living room
Bar
Bathroom
Restaurant
Bedroom
Bedroom
Spa
Spa
Outdoors view
Pool
Bathroom
Restaurant
Bedroom
Bathroom
Banquet hall
Pool
Bar
Bedroom
Building
Restaurant
Photos of Shangri-la Surabaya
Overview
Prices
Amenities
Reviews
Location
When to book
Tips & FAQs
Nearby stays

Overview

Along with 5 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a nightclub, a health club, and a bar/lounge. Change of towels is available on request. Shangri-La Surabaya offers 365 air-conditioned accommodations with safes and complimentary bottled water. 49-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily. 3 outdoor tennis courts and a health club are featured at the hotel. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a waterslide, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.
9.2
Wonderful
590 reviews

Latest deals for Shangri-la Surabaya

Thu 7/9
-
Fri 7/10
Deluxe room, bed type unknown
No inclusions
Executive room, bed type unknown
No inclusions
Deluxe room, bed type unknown
No inclusions
Deluxe room, 1 king bed
No inclusions
Deluxe room, 2 twin beds
No inclusions
Deluxe room, 1 king bed
No inclusions
Deluxe room, bed type unknown
No inclusions
Deluxe room, 1 king bed
No inclusions
Deluxe room, 1 king bed
No inclusions
Deluxe room, bed type unknown
No inclusions
Executive room, bed type unknown
No inclusions
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.

Amenities at Shangri-la Surabaya

  • Outdoor pool
  • Fitness center
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Valet parking
  • Free parking

Dining

  • Wine glasses
  • Electric kettle
  • Packed lunches
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Tea/coffee maker
  • Kettle
  • Refrigerator
  • Coffee machine
  • Dining area
  • Dining table

Services and conveniences

  • ATM on-site
  • Business center
  • Car rental
  • Wake-up service
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • 24hr front desk
  • Smoking rooms available
  • Safety deposit box
  • Bottle of water

Accessibility and suitability

  • Entire unit wheelchair accessible
  • Hypoallergenic
  • Hypoallergenic pillow
  • Non-feather pillow
  • Designated smoking area
  • Non-smoking rooms available
  • Increased accessibility
  • Elevator
  • Accessible by elevator
  • Accessible parking
  • Adapted bath
  • Allergy-free room
  • Toilet with grab rails
  • Upper floors accessible by elevator

Bathroom

  • Yukata (Japanese bathrobe)
  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Raised toilet
  • Shower
  • Shower cap
  • Additional bathroom
  • Additional toilet
  • Bathtub
  • Toilet
  • Toilet paper
  • Toothbrush
  • Walk-in shower

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Towels/sheets (extra fee)
  • Trash cans
  • Conditioner

General

  • Executive lounge access
  • Garden view
  • Hardwood or parquet floors
  • Interconnected room(s) available
  • Landmark view
  • Pool view
  • Storage available
  • Seating area
  • Slippers
  • Sofa
  • Telephone
  • Carpeted
  • City view

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool towels
  • Pool with a view
  • Massage
  • Pool bar
  • Sauna
  • Water slide

Health and safety

  • Daily housekeeping
  • CCTV in common areas
  • CCTV outside property
  • 24-hour security
  • First-aid kit
  • Carbon monoxide detector
  • Safe

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kid-friendly buffet
  • Kids' club
  • Kids' outdoor play equipment
  • Playground

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Pants press
  • Iron and ironing board
  • Tumble dryer

Things to do

  • Gift shop
  • Game room
  • Golf
  • Beauty salon
  • Night club

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Shuttle service
  • Valet parking

Outdoor

  • Picnic area
  • Garden
  • Terrace/Patio
  • Beach chairs

Bedroom

  • Socket near the bed
  • Alarm clock
  • Clothes rack
  • Wardrobe or closet

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Workspace

  • Fax/photocopying
  • Desk

Fitness

  • Fitness center
  • Tennis

Reviews of Shangri-la Surabaya

9.2
Wonderful
590 verified ratings
Wonderful
367
Very good
103
Good
71
Okay
23
Fair
9
Mediocre
10
Poor
7

Summary of reviews

Guests say
Guests consistently praise the hotel's exceptional service, noting the friendliness and professionalism of the staff, as well as the comfortable and clean rooms. The location is highly appreciated for its convenience, being close to the city center and malls. Many guests enjoyed the buffet breakfast and found the beds to be very comfortable. While some reviews mention issues such as cleanliness in a few rooms, closed facilities during Ramadan, and some outdated amenities, the overall experience is very positive, with guests highlighting the value, atmosphere, and quality of service.
AI-Generated from customer reviews
Service10 out of 10
Cleanliness8.5 out of 10
Location8 out of 10
Breakfast8 out of 10
Bed Comfort7.5 out of 10
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Location

JL. May. Jend. Sungkono 120, Surabaya 60256

What's nearby

  • Surabaya Town Square1.1 mi
  • Surabaya Zoo1.5 mi
  • Museum Mpu Tantular1.6 mi
  • Royal Plaza Surabaya1.9 mi
  • Bukit Darmo1.9 mi
  • Tunjungan Plaza2.5 mi
  • BG Junction2.7 mi
  • Surabaya Plaza Shopping Mall2.8 mi
  • Supermal Surabaya Convention Center2.9 mi
  • World Trade Centre2.9 mi
  • Monumen Kapal Selam2.9 mi
  • Taman Hiburan Rakyat3 mi

Policies

Check-in/Check-out

Check in anytime after 2:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about Shangri-la Surabaya

Low season

High season

Average price (weeknight)

Average price (weekend night)

November
April
$84
$76
Cheapest month to stay with an average 21% drop in price.
Most expensive month to stay with an average 20% rise in price.
Average Sun - Thu price over the last 2 weeks.
Average Fri & Sat price over the last 2 weeks.

When to book a room at Shangri-la Surabaya

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Shangri-la Surabaya

  • If you’re after a cheap room at Shangri-la Surabaya, then you should consider staying during the low season. The cheapest deals can generally be found in November and January.
  • Prices can also vary depending on which day of the week you stay. For the best room deals at Shangri-la Surabaya, plan to stay on a Sunday or Friday. The most expensive day is usually Monday.
  • The cheapest price a room at Shangri-la Surabaya was booked for on KAYAK in the last 2 weeks was $87, while the most expensive was $87.
  • How long should you stay at Shangri-la Surabaya? KAYAK users usually book their rooms here for 3 days.

FAQs when booking at Shangri-la Surabaya

  • Where is Shangri-la Surabaya located?

    Shangri-la Surabaya is located at JL. May. Jend. Sungkono 120 in Sawahan, 3.7 miles from the center of Surabaya. Surabaya Town Square is the closest landmark to Shangri-la Surabaya.

  • When is check-in time and check-out time at Shangri-la Surabaya?

    Check-in time is 2:00 PM and check-out time is 12:00 PM at Shangri-la Surabaya.

  • Does Shangri-la Surabaya offer free Wi-Fi?

    Yes, Shangri-la Surabaya offers free Wi-Fi.

  • Does Shangri-la Surabaya offer free parking?

    Yes, Shangri-la Surabaya offers free parking.

  • How far is Shangri-la Surabaya from the airport?

    Shangri-la Surabaya is 7.8 miles from Surabaya Juanda. Shangri-la Surabaya is 43.9 miles from Malang.

  • Does Shangri-la Surabaya have a pool?

    Yes, Shangri-la Surabaya has a pool onsite.

  • How does KAYAK find such great Shangri-la Surabaya hotel deals?

    KAYAK scours the web for all room deals available at Shangri-la Surabaya in Surabaya and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Shangri-la Surabaya and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Shangri-la Surabaya.

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Most recommended

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2-star hotel
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3-star hotel
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4-star hotel
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Good to know

Value for money

Distance to city center

Nearest Airport

Distance to airport

9.0
3.7 mi
Surabaya Juanda
7.8 mi

Everything you need to know for your stay in Surabaya