Shangri-la Surabaya
Photos of Shangri-la Surabaya
Overview
Amenities at Shangri-la Surabaya
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
Dining
- Wine glasses
- Electric kettle
- Packed lunches
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Tea/coffee maker
- Kettle
- Refrigerator
- Coffee machine
- Dining area
- Dining table
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
- Smoking rooms available
- Safety deposit box
- Bottle of water
Bathroom
- Yukata (Japanese bathrobe)
- Hairdryer
- Bathrobe
- Private bathroom
- Raised toilet
- Shower
- Shower cap
- Additional bathroom
- Additional toilet
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
- Walk-in shower
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Towels/sheets (extra fee)
- Trash cans
- Conditioner
General
- Executive lounge access
- Garden view
- Hardwood or parquet floors
- Interconnected room(s) available
- Landmark view
- Pool view
- Storage available
- Seating area
- Slippers
- Sofa
- Telephone
- Carpeted
- City view
Accessibility and suitability
- Entire unit wheelchair accessible
- Hypoallergenic
- Hypoallergenic pillow
- Non-feather pillow
- Designated smoking area
- Non-smoking rooms available
- Increased accessibility
- Elevator
- Accessible by elevator
- Adapted bath
- Allergy-free room
- Upper floors accessible by elevator
Pool and spa
- Spa
- Hot tub
- Outdoor pool
- Pool towels
- Pool with a view
- Spa and wellness center
- Massage
- Pool bar
- Sauna
- Water slide
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kid-friendly buffet
- Kids' club
- Kids' outdoor play equipment
- Playground
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
- Tumble dryer
Things to do
- Gift shop
- Game room
- Golf
- Beauty salon
- Night club
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Shuttle service
- Valet parking
Bedroom
- Socket near the bed
- Alarm clock
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Outdoor
- Garden
- Terrace/Patio
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Reviews of Shangri-la Surabaya
Summary of reviews
Score by provider
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the food quality at Shangri-la Surabaya?
Guests have described the food at Shangri-la Surabaya as amazing with a great variety of choices and very high quality. Some have also mentioned that the breakfast was superb.
How are the beds at Shangri-la Surabaya?
While some guests found the beds very comfortable, others mentioned that the bed was hard and uncomfortable.
What are the parking options at Shangri-la Surabaya?
Shangri-la Surabaya offers free parking, but some guests have noted that the outdoor parking can make the car very hot in the afternoon.
How is the cleanliness at Shangri-la Surabaya?
Guests have praised the cleanliness of the rooms and the warm hospitality at Shangri-la Surabaya. However, some have mentioned that certain areas need a face lift and the pool area looks a bit dated.
What is the best time to visit Shangri-la Surabaya?
The high season at Shangri-la Surabaya is in June, while the low season is in October.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with Access to the Executive Lounge
Guests highly recommend booking a room with access to the Executive Lounge for a superior dining experience and attentive service.
Consider Staying in a Horizon Room
Booking a Horizon room provides access to a comfortable lounge on the 12th floor, offering additional amenities and a pleasant space to relax.
Explore Nearby Attractions
Take advantage of the hotel's location in the heart of the business district and visit nearby attractions such as Surabaya Town Square, Surabaya Zoo, and Mpu Tantular Museum.
Request a Room with a View
Guests have praised the hotel's rooms with views, so consider requesting a room with a garden, pool, or city view for an enhanced stay experience.
Utilize the WhatsApp Chat Service
The hotel offers a WhatsApp chat service with the concierge, which guests have found to be very helpful for various inquiries and assistance during their stay.
Check the Smoking Policy
If sensitive to smoke, it's advisable to inquire about the hotel's smoking policy, as some areas may still allow smoking, leading to a distinct smell in those spaces.
Consider Booking a Family-Friendly Room
Families with kids may benefit from booking a room with access to the kids' club, child pool, and outdoor play equipment for a more enjoyable stay.
Take Advantage of the Spa and Wellness Facilities
Guests have praised the spa, sauna, and wellness center, recommending them for relaxation and rejuvenation during the stay.
Plan Visits According to Seasonality
Consider visiting during the high season in June for potentially enhanced experiences and services, taking into account the hotel's seasonal variations.
Inquire About Breakfast Options
Guests have noted varying experiences with the breakfast offerings, so it may be beneficial to inquire about the breakfast options and consider room packages that include breakfast for a more satisfying dining experience.
Location
What's nearby
- Surabaya Town Square1.1 mi
- Surabaya Zoo1.5 mi
- Museum Mpu Tantular1.6 mi
- Royal Plaza Surabaya1.8 mi
- Bukit Darmo1.9 mi
- Tunjungan Plaza2.5 mi
- BG Junction2.7 mi
- Surabaya Plaza Shopping Mall2.8 mi
- Supermal Surabaya Convention Center2.8 mi
- World Trade Centre2.9 mi
- Monumen Kapal Selam2.9 mi
- Taman Hiburan Rakyat3.1 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Shangri-la Surabaya
Low season | November |
|---|---|
High season | January |
Average price (weeknight) | $106 |
Average price (weekend night) | $82 |
When to book a room at Shangri-la Surabaya
KAYAK's top tips for your stay at Shangri-la Surabaya
FAQs when booking at Shangri-la Surabaya
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Value for money | 8.8 |
|---|---|
Distance to city center | 3.7 mi |
Nearest Airport | Surabaya Juanda |
Distance to airport | 7.8 mi |