Mercure Townsville is a resort style hotel located close to the city and 2km from the airport. Set lakeside admist 11 acres of lush tropical gardens, the hotel offers 144 spacious, well-appointed rooms, with views across the lake or pool or through the gardens. Mercure Townsville boasts the largest hotel freeform swimming pool in Townsville, with a spa and an area for children, as well as tennis courts, a poolside restaurant and award winning conference facilities for up to 380 people.
Nothing, we left after the first day as my husband had a bad back and we came home sooner. On the cancellation policy we printed out from Bookings.Com it said we would be charged a night if we did not show up or did not give 24 hours notice of turning up. After one nights stay we told the hotel we were leaving but they charged us for 2 nights as they said we did not give them 24 hours notice, this is a bit ambiguous as we did show up. They knew why we were leaving and we did also stay at the Mercure Cairns but unfortunately that did not matter.
this was one of the best hotels I've stayed in because if I did not want to go any where I could sit around the pool or have a meal all on site and it was a friendly place to be
not enough tea bags or real milk but that is the same everywhere
It was cheap and clean and modern. Lots of parking space and close to retuarants as well.
The cleaning service sometimes did not replace used items, sometimes the towels were not cleaned and replaced.
It was very relaxing, pool was very nice and the gardens were gorgeous. room was clean and modern and the reception staff were very friendly and helpful. Great place to stay
The Hotel was beautiful, the hotel offered a fantastic room service menu and you did not feel the need to leave the hotel with the pool side Bar and Resturant offering everything you would need.
We were staying with another couple and we made the booking at the same time, we did book 2 x Queen Rooms, however when we arrived we found one of the rooms had 2 x single beds we were able to push the beds together and this was not much inconvenince at all, however still not what we booked. We also were located on different ends of the Hotel we thought as we booked together our rooms would be much closer again not a huge inconvenince but a let down non the less. We also both had problems at one time or another with our rooms keys not working and needing to be "re-cut" the staff were very helpful however we did notice other guest also have the same problem.