Overview

Mercure Townsville

Woolcock Street, Townsville, QLD 4812, Australia
+61 747 594 900

$85+

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Overall guest ratings

8.1/10 Excellent
Based on 2,349 reviews
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Review highlights

  • 9.5
  • 9.2
  • 9.2
  • 4.8

Good to know

  • Friendly service
  • Professional service
  • Pleasant hotel grounds

Nearby

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    About

    Mercure Townsville is a resort style hotel located close to the city and 2km from the airport. Set lakeside admist 11 acres of lush tropical gardens, the hotel offers 173 spacious, well-appointed rooms, with views across the lake or pool or through the gardens. Mercure Townsville boasts the largest hotel freeform swimming pool in Townsville, with a spa and an area for children, as well as tennis courts, a poolside restaurant and award winning conference facilities for up to 380 people.

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    Amenities

    • Free Wi-Fi
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Wheelchair accessible
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Business center
    • Laundry facilities
    • Child pool
    • Cable or satellite TV
    • Babysitting/child services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    • Free parking
    • Wedding services
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    Reviews

    Guest reviews

    Overall Rating

    8.1 Excellent
    Based on 2,349 reviews
    • 9.5 "Excellent pool."
    • 9.2 "World class service."
    • 9.2 "Terrific location."
    • 8.7 "Breakfast is good."
    • 8.6 "Amenities are good."
    • 4.8 "Rooms are not good."
    • 3.6 "Not very comfortable."
    • 2.9 "Disappointing internet connection."
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    Overall Rating

    8.2 Excellent
    Based on 1,362 reviews
    • 9.6 "Excellent pool."
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.0 "80% said the reception staff was great."
    • 9.1 "Terrific location."
      10.0 "100% liked the proximity to shopping."
    • 8.8 "Amenities are good."
      9.9 "99% found the grounds to be nice."
      7.9 "79% thought the building was wonderful."
      7.5 "75% enjoyed the lobby entrance."
    • 8.7 "Breakfast is good."
    • 6.3 "Average value."
    • 4.3 "Rooms are not good."
      2.2 "78% complained about the bathroom."
      1.7 "83% said rooms were small."
      1.8 "82% thought they were poorly maintained."
    • 3.4 "Not very comfortable."
      1.7 "83% said rooms were small."
      3.3 "67% thought it was too noisy."
    • 3.1 "Disappointing internet connection."
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    Overall Rating

    8.3 Excellent
    Based on 328 reviews
    • 9.6 "Excellent pool."
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.3 "Terrific location."
      10.0 "100% liked the proximity to shopping."
    • 8.0 "Food is delicious."
    • 4.8 "Rooms are not good."
    • 3.5 "Not very comfortable."

    Overall Rating

    7.8 Good
    Based on 164 reviews
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
    • 9.2 "Terrific location."
    • 7.7 "Tasty food."
    • 6.6 "Average cleanliness."
      6.0 "Only 60% said rooms were clean enough."
    • 4.7 "Rooms are not good."

    Overall Rating

    8.2 Excellent
    Based on 493 reviews
    • 9.5 "Excellent pool."
    • 9.2 "Terrific location."
    • 8.9 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 8.6 "Amenities are good."
      7.9 "79% thought the building was wonderful."
      9.9 "99% found the grounds to be nice."
    • 8.3 "Food is delicious."
    • 4.9 "Rooms are not good."
      2.5 "75% complained about the bathroom."
      1.8 "82% said rooms were small."
    • 3.5 "Not very comfortable."
      1.8 "82% said rooms were small."
    • 2.9 "Disappointing internet connection."
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    Good to know
    "Friendly service"
    "Professional service"
    "Pleasant hotel grounds"
    data provided by TrustYou

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