Overview

Mercure Townsville

Woolcock Street, Townsville, QLD 4812, Australia
+61 747 594 900

$80+

Overall guest ratings

8.0/10 Good
Based on 789 reviews

Review highlights

  • 9.9
  • 9.2
  • 9.0
  • 5.5

Good to know

  • Pleasant hotel grounds
  • Friendly service

Nearby

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    About

    Mercure Townsville is a resort style hotel located close to the city and 2km from the airport. Set lakeside admist 11 acres of lush tropical gardens, the hotel offers 162 spacious, well-appointed rooms, with views across the lake or pool or through the gardens. Mercure Townsville boasts the largest hotel freeform swimming pool in Townsville, with a spa and an area for children, as well as tennis courts, a poolside restaurant and award winning conference facilities for up to 380 people.

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    Amenities

    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Designated smoking area
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Business center
    • Laundry facilities
    • Child pool
    • Cable or satellite TV
    • Babysitting/child services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall Rating

    8.0 Good
    Based on 789 reviews
    • 9.9 "Excellent pool."
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
      10.0 "100% thought the service was very professional."
      8.3 "83% were happy with the room service."
      8.0 "80% found the restaurant service to be one of the best."
    • 9.0 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      8.5 "Great parking, according to 85%."
      10.0 "Good access to the airport, said 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
    • 8.8 "Breakfast is good."
    • 8.5 "Very good internet connection."
      8.1 "81% said the wifi quality was great."
    • 5.5 "Average value."
    • 5.1 "Rooms are ok."
      6.3 "Only 63% said rooms were clean enough."
      6.2 "Beds were acceptable for 62%."
      5.7 "Only 57% said rooms were big enough."
      5.0 "Only 50% thought the shower was ok."
      5.0 "50% thought the kitchenette was ok."
    • 4.9 "Not very comfortable."
      3.6 "64% thought it was too noisy."
      0.8 "Air conditioning was criticized by 92%."
      3.3 "67% criticized the small bathroom."
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    Overall Rating

    8.1 Excellent
    Based on 449 reviews
    • 9.9 "Excellent pool."
    • 9.2 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 9.0 "Excellent breakfast."
    • 9.0 "Terrific location."
      8.5 "Great parking, according to 85%."
      10.0 "100% liked the proximity to shopping."
    • 8.6 "Very good internet connection."
    • 6.3 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 5.5 "Average value."
    • 5.1 "Average comfort."
      6.1 "Beds were acceptable for 61%."
      5.4 "Only 54% said rooms were big enough."
    • 4.7 "Rooms are not good."
      2.7 "73% complained about the bathroom."
      1.3 "87% thought they were poorly maintained."
      4.6 "54% had problems with the shower."
      0.9 "Air conditioning was criticized by 91%."
      1.8 "For 82%, the rooms looked old."
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    Overall Rating

    8.4 Excellent
    Based on 86 reviews
    • 9.9 "Excellent pool."
    • 9.4 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 9.2 "Terrific location."
      10.0 "100% liked the proximity to shopping."
    • 7.8 "Tasty food."
    • 5.9 "Vibe was decent."
    • 5.0 "Rooms are ok."
    • 4.8 "Not very comfortable."
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    Overall Rating

    7.6 Good
    Based on 55 reviews
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.8 "Location is great."
    • 7.9 "Tasty food."
    • 6.6 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
    • 4.5 "Not very comfortable."
    • 4.4 "Rooms are not good."

    Overall Rating

    8.2 Excellent
    Based on 197 reviews
    • 9.9 "Excellent pool."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
    • 8.8 "Location is great."
    • 8.6 "Breakfast is good."
    • 7.9 "Good amenities."
      9.6 "96% found the grounds to be nice."
    • 5.1 "Rooms are ok."
      6.1 "Beds were acceptable for 61%."
      6.5 "Only 65% said rooms were clean enough."
    • 5.0 "Average comfort."
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    Hotel type
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    Good to know
    "Pleasant hotel grounds"
    "Friendly service"
    data provided by TrustYou

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