Accessibility and suitability
General
Basics
Services and conveniences
Bathroom
Dining
Things to do
Pool and spa
Media and entertainment
Bedroom
Family friendly
Outdoor
Fitness
Parking and transportation
Laundry
Workspace
Health and safety
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the dining options available at the hotel?
The hotel offers a restaurant, bar/lounge, coffee shop, and breakfast in the room. Guests can also enjoy food delivery to their accommodation and a snack bar on-site.
Are there any nearby attractions or activities for guests to explore?
Guests can explore nearby attractions such as the Gardens at Heather Farm, Diablo Hills Golf Course, Ruth Bancroft Garden, and the Lindsay Wildlife Museum, all within a short distance from the hotel.
What amenities are available for families with children?
The hotel provides cribs, child care services, a child pool, kids' meals, a kid-friendly buffet, and a kids' club, ensuring a family-friendly experience for guests with children.
Is there a fitness center available for guests to use?
Yes, the hotel offers a fitness center with various exercise options, ensuring guests can maintain their workout routines during their stay.
What can guests expect from the hotel's cleanliness and customer service?
Guests can expect very clean and upscale rooms, with polite and cooperative staff. However, some guests have mentioned issues with room cleaning not being done regularly and delays in receiving amenities.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Bringing Your Own Car
While the hotel offers valet parking for a fee, some guests found it more convenient to have their own car for exploring nearby attractions and the surrounding area.
Check for Room Cleanliness
Some guests reported issues with cleanliness, including stains on towels, bed sheets, and furniture. It may be advisable to check the room upon arrival and notify the front desk of any concerns.
Be Mindful of Noise
A few guests mentioned noise issues, such as disruptive HVAC systems and motion-activated bathroom lights. It may be helpful to inquire about room features that could potentially cause disturbances.
Verify Amenities Availability
Prior to booking, it's advisable to verify the availability of amenities like the gym and pool, as some guests were disappointed to find them closed or under renovation during their stay.
Inquire About Room Assignments
Some guests experienced discrepancies between the room type booked and the actual room received. It may be beneficial to confirm the room assignment upon check-in to ensure it aligns with the reservation.
Explore Nearby Attractions
The hotel's proximity to attractions such as the Gardens at Heather Farm and Diablo Hills Golf Course makes it convenient for guests to explore the local area. Consider planning visits to these nearby spots.
Consider Bringing Toiletries
A few guests mentioned that amenities like shampoo, conditioner, and toiletries were not consistently restocked during their stay. Bringing along personal toiletries may be helpful.
Request Early Housekeeping
If daily housekeeping is desired, it may be beneficial to request this in advance, as some guests experienced delays and miscommunications regarding housekeeping services.
Inquire About Parking Fees
While the hotel offers valet parking for a fee, it's advisable to inquire about parking costs beforehand to avoid any unexpected charges.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
December | July | $235 | $190 |
Cheapest month to stay with an average 14% drop in price. | Most expensive month to stay with an average 27% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.9 | 1.4 mi | Oakland | 17.2 mi |
