Business class is not pods so not 5 star. Could not find a movie I was really interested in.
I wanted to give them a five‑star rating across the board, but they lost my luggage, and that really affected the experience.
25 mins late. The flight attendants were chatting and laughing loudly at the rear, which was rather unpleasant.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
The flight was excellent, the crew was super friendly. The only complaint I have is, 3 of my zipper handles were broken and there were 2 massive scratches on the back of my bag
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
My experience was very good. Everything was excellent except for the food. The food was mediocre. Not alot of options and the flavor was okay.
Crew, food, boarding, deplaning. See my comments on the KLM section.
I booked a round trip with Delta, and each of the four segments was sold off to three other airlines. All four were late or cancelled, so I had to troubleshoot with three different airlines, NOT Delta. In fact, even though I had paid money to Delta, they could not help or troubleshoot anything. Not nice.
The crew performed the absolute minimum. The plane ran out of toilet paper and there was 2 hours of flight left of an 8 hours international flight. The food was a average
They did everything right and everything happened right on time.
My service light was on 15 minutes before I had to get up and find a glass of ice. And I was in business class. The meals were not for either my wife and I. She did not eat the entire 10 hour flight and I managed a bowl of soup. I was expecting much more from business with what we paid.
Boarding in Amsterdam is always chaotic. More complicated than needs to be ( boarding pass checked twice, once for general security, then by the airline). The bathrooms on this flight are dirty, and smelly. The food was mediocre at best The crew was decent
Boarding was efficient and smooth. Departure time was on time. Arrival to Detroit was early. Average food . Average crew service Very average cabin comfort. Nothing spectacular one way ir another, except for the excellent on time performance.
This was our second flight using the Delta One class of service. Overall, it’s a good product but for me the POD configuration is a bit constrictive. I am an average size male at 5’ 10” height weighing 190 lbs so it’s not a size thing for me. I’d rather have extra wide seats without the POD walls to be honest.
Fine except the person next to me took up her seat had raised the arm divide so she spilled into my seat. because of her size. Fortunately no one was in the seat on my right so I could use part of it.
Some of the rudest flight crew I have encountered in over 40 years of flying. Despite pre-ordering a vegetarian meal, the only options provided included meat, with no other choices or substitutes offered. Additionally, the sound on the entertainment system was not working. With flight delays had only 20 minutes to make it to next boarding gate and after running most of the way made it to flight with 2 minutes to spare Will never fly SAS again and I am looking for partial refund for false advertisement.
I feel SAS is the only airline that does not let you choose your seats when you're checking in, and so we were forced into two middle seats and it was quite uncomfortable. There are not enough new and quality movies available on the entertainment system. After our inbound SAS flight being canceled with less than 12 hours til departure, the whole experience flyign with SAS wasn't great.
My biggest recurring disappointment is that I buy a pre-assihned seat while pucrhasing the ticket and then when checking in it disappeared and I have to buy it again. That's very disappointing and actually a reason I will actively avoid SAS in the future
Flight was good and crew excellent. Only unexpected item was to pay for beverages after the first meal was served regardless if it was soft drink or alcoholic.
Cut out the nickel and dime pricing for "seat selection" and baggage, To do this on an international flight is just mind boggling. Seriously, why treat customers this way??? Nobody wants these hidden extra fees and everybody hates them. Also plane was too warm and no air vent, and water dripped from the ceiling at one point,
1) SAS sent me emails that i could check in but that was just a waste of time because traveling to the us i actually had to check-in at the airport. 2) SAS evidently does not care about vegetarians as it does not offer regular veggie alternatives in the transcontinental flights.
OK experience except for the fact that I had to pay $100 for one checked in bag in Amsterdam, while it was supposed to be free like it was on the flight from LAX to AMS. I want SAS to reimburse me for this!
Very helpful in getting us off the plane first to make a tight connection.
Very difficult to locate check in area, but after that everything went smoothly. Surprised to learn that soft drinks were not complimentary.
All was good. I think the back of the plane should be boarded first. It would be faster. Minimal waiting time behind passengers loading their carry on baggage.
The man in front of me reclined the entire flight, including during meals, which was aggravating. My screen had issues with brightness and kept flickering in and out.
Very helpful staff especially when helping with the missing baggage
Aircrew was very very supportive helpful funny and accommodating. The flight itself was very smooth the pilot was very informative and we were very comfortable with all of the accommodations and concessions that were given. Really liked the Hub in Dublin that allowed us to do US Customs before getting back into the US to eliminate extra hassle and Rush their staff was always accommodating and very informative with signage every step of the way
Boarding was efficient. What could have been better would have been the physical boarding process, which required going down stairs, or riding a shuttle to/from the plane.
Despite me ordering a gluten-free meal, they had nothing on board. If you have health restrictions, be careful! Otherwise just fine.
It all went very well, except for the ramp coordination upon landing in Boston. That, however, was resolved in fairly short order.
My experience with Aer Lingus was not too good. First, because of the last minute delayed flight from Amsterdam to Dublin we almost missed our flight from Dublin to Philadelphia. Secondly, the flight from Dublin to Philadelphia had very uncomfortable seats especially it was a very long flight. My buttocks were constantly in pain for sitting on these seats for this long. Lastly, the service in the plane was also slow. I asked for a second cup of water and the hostess told me he'll be right back with that where it took him over an hour to come back with water. It was warm in the plane and I was very thirsty. Overall this airline needs much improvement in their services.
This flight left about 45 minutes late, and arrived about 45 minutes late, which was enough to make us miss our next flight and trap us in Dublin for 24 hours!!
Delayed due to weather... fine. But then the board us. Rows 15 and back had to go down the stairs and back up the back stair entrance to the plane. No assistance offered. Then they inform us that we are delayed for paperwork for an hour. So why did we board? Then, about 45min later they inform us that it'll be another 60-90mins. Really? No wifi, no seat entertainment, no drink or snacks offered. And we were not allowed to deboard.
It was cold the whole flight. Luckily had Ski-Jacket with hoodie. The food was just boiled macaroni in 'ketchup'. Better bring your own BigMac. Assisted Boarding was SUPERB!
I tried to check in beforehand from Ireland. The Jet Blue website sent me to the Aer Lingus website and vice versa. I tried to get a boarding pass at Dublin Airport as well, but they said they couldn't help me either. I had to wait until I arrived at the gate in Boston to secure a boarding pass...it was a bit nerve wracking.
Great flight. Best in years. Very clean craft. Easy boarding. Communicative pilot. Friendly flight attendants. Absolutely smooth take off, in flight and landing. Very comfortable seats. Smoothest flight I've experienced in years. THANK YOU JET BLUE!
I was asked to pony up an additional $239 (over the $735 paid originally) for a one way middle seat, which was very uncomfortable. Where did you expect me to sit?
Jet Blue sevice was good. Just don't understand why they charge for earphones to listen to flight entertainment. Other than that, everything was excellent.
The whole experience at the airport in Istanbul should be made known beforehand. Four passport checks and a huge check-in line as I could not check in online made it a very lengthy and frustrating experience. The flights on Turkish Airlines however were just fine.
Mostly good, flight take off in time and land earlier I can’t ask for more..
The crew was not nice this time. I asked for a drink one time and the girl didn’t say anything to me and just got me the hot drink while walking super fast to the back. We were sitting in the back and she wasn’t doing anything except socializing. She was upset I asked for something and she had to do her job. I also didn’t fully have it in my hands when she handed it to me so it was dangerous. She was abrupt and rude. She wouldn’t allow for people to spread out like previous flights we had been on if they were empty, and there were empty rows. It was strange and she enjoyed being angry at us.
Friendly crew. Poor food service maybe due to full flight. All in all, you get what you pay for.
Flew business class. Everything was excellent. No issues at all. Not very many “good” movies to choose from. But lots of mediocre ones
The best experience that I have had traveling with JetBlue!
