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There was a row with three women who were very loud - talking and laughing. In an open, outdoor setting that's fine. On an airplane, no. The flight attendants told the women they were the fun row. It took the woman sitting in the row ahead of the loud women to tell them they were too loud, but everyone in the general vicinity was irritated. I didn't think it would be possible to be so rowdy for so long. Then when we landed we weren't let off at a gate. We had to be bussed in and the bus contended with airline traffic. After dealing with the loud passengers, this was not what I was expecting. An incredibly disappointing experience with an airline that I have always regarded as one of the better ones.

I bought the cheapest ticket. No meal, no checked luggage so I didn't expect much and was surprised by how good the flight and service was. Alaska is now my favorite airline.

No entertainment, food was cookies & juice,water, soda or coffee.

My baggage was in another flight, anit was delayed for one hour.

The maintenance delay was seemingly handled very poorly... Little to no information was provided to the passengers sitting on board for an extended period of time. On a brighter note, at least the cabin crew (flight attendants) did the best they could. They seemingly were provided very little information with regards to the delay. Unless absolutely beyond my control, I can’t imagine buying a ticket on Alaska airlines again, based on this and a previous experience my wife recently had, along with complaints overheard from other passengers.

They oversold my flight by 9 seats so when I went to check in I was not assigned a seat and the only one available if I didn’t want to chance it were 100 dollars more

The seats were incredibly small and the attendants were grumpy the whole time.

The only issue was in the wheelchair waiting area before we got on the plane. They seemed very disorganized. Everyone we encountered after that was great! We loved Cassandra at check-in. She was awesome. The flight attendants were wonderful too! The lady helping with the waiting wheelchair when we got off the plane was awesome too!

They canceled the flight 30 minutes prior to departure without any heads up.

Expect to get miles for us having to miss our first planned flight due to them waiting on passengers that decided to be late to the airport.

They gave my seat away although it was a connecting flight with them and the flight was a bit delayed.

WiFi connected but only let you go to the AA website, not even text messaging worked.

I think the seats on some of their planes are uncomfortable. You can be ok on a short flight of two hours but no more than that. The delays, and also the refreshments on the plane were not enough.

The Flight attendant had an attitude and didn't allow anyone any time to prepare for landing despite being absent throughout the entire trip

The experience was great and much better than the flight going out. of course I was in first class but the service was excellent

Comfort of seats, ease of boarding. Food selection could be better

i suspect i caught flu on this flight as i could hear someone coughing a few rows back and ended up with flu a few days later. also tiresome to have to watch movies on my device by holding up smartphone screen, would have liked to have in seat display.

Food options were limited which is absolutely embarrassing for a Flight of this size The staff did not come around as much and I am not accustomed to such poor service from American Airlines Drinks I believe were limited to soda and water

Horrible people at the gate, they force me to check in my carry on, even thought no one behind me has to do it. I had to get out of the airport in NY to get my bag and go thru security again on my way to Honk Kong. The worst part is the employee threatened me with loosing the flights if don’t comply.

Crew were attentive and friendly. Flight was smooth and early! I enjoyed the less crowded plane. Thank you!