Great flight. I didn't watch the entertainment. I used my iPad the whole flight. But, staff was great, smooth flight, comfortable seat (business seat 7A) and food was really good (I'm a vegetarian).
Really BAD check in experience. My bag was left in Geneva and I have not received it yet. I have been in Stockholm 5 days without clothes to change. The flight was good but very unhappy with the post service support.
We still don't have our luggages... flight was Saturday Jan 3rd and today is Wed 7th...even after fling the delayed/missing baggage report on saturday night and contacting SWISS (which is not answering) we still dont have our luggages...
Even though I paid extra for more room, we were very cramped and the seats were hard. Also, when we checked in they did not post the gate we were to arrive at even though we were half an hour away from boarding. The agent did not know either. Actually, the flight from Porto to Zurich did to have the gate posted, and there were very few agents in the boarding areas who could help us. I would never fly Swiss Air again.
horrible.. they cause such a problem and my daughter 14 years old was stranded in san francisco
I purchased a one way business class ticket from Geneva to Miami but the check in agent said I had an economy ticket and later upgraded to business class. This was not the case, I had a single business class transaction. I was forced to pay for my second checked bag. I am unsure of why this happened. But I won’t use Kayak again for business class tickets.
All the flight to USA were arranged to E terminal whereas from Dubrovnik arriving on Zurich is on A80, have to walk all the way from A to E, even need transfer bus , for short transfer time like in an hour, we have to work fast, as soon as arrived at E, it is about time to boarding, pretty tight schedule, I hope Zurich airport can make some rearrangement so that transfer people do not have to walk long way. For short transfer time people, such as 50 min, this is even impossible if still like this.
We're talking about a short-haul in-country flight.. there is no confort, no food, just the bottle of water. The seats are squeezed like hell and I was in the back-end of the plane, with one spare row left for the crew and to store excess bags that could not fit in the overhead bin.. Speaking of carry-on, some passengers should be better screened as their bags were simply too big to fit in the overhead bins.. ! How can this happen, and it was an A310, with 2 columns of 3-seater rows.. There is a pseudo-Business class, which is simply a section in the front of the plane where the same seats are occupied only 2 out of 3, on each side, leaving more rooms for the passengers and their bags. That's it.
Lots of water brought around by staff which is very important to stay hydrated on a long flight. There provided swiss chocolate icecream! The attention to detail is obvious. They really want to make their passengers entertained and comfortable.
Crew was wonderful, snacks were so good and quite a variety for free, food was mediocre, big selection of movies and they kept lavatories pretty clean throughout the flight
The Manila airport was under renovation so there was no business class lounge. The double security check was disorganized and the flight attendants were grouchy.
Flight attendants on United are the worst in the business. Can’t be bothered to provide even basic levels of service and are as rude as anyone can get. This flight was not an exception to that rule.
United has been holding my money for a cancel on another ticket they wouldn’t let me fly for going on 5 months. Terrible service I wouldn’t choose to buy tickets or fly with united again. Very bad experience generally dishonorable and poor service .
The flight got delayed. They forgot to bring the drinks when I asked for it. The toilet is messy.
This was an overnight flight, and in the morning they did know coffee service. How you can throw passengers in a San Francisco airport at 5:40 a.m. in the morning and not giving them Coffee is a crime.
Our flight was delayed several Times due to mechanical issues. Although I understand this may happen at times, it was very inconvenient and we had to book a hotel for an overnight stay. We were traveling with my 3-yo grandson and waiting at the airport from noon until 6:30pm with no reassurance that our next rescheduled flight would depart, we had to decide what’s best for him. A day later, I found out that I may be able to demand compensation if my flight is delayed more than 4 hours. I will hav to read the fine print next time.
The staff was extremely helpful and friendly at all times! They went above and beyond to get us into an earlier flight in San Diego to make our connection in SFO possible, because our original flight did actually not make it! I did so much appreciate the UA team and how they made this possible. We also didn’t have seats together on the long flight to Singapore, but they found us seats together last moment with no additional cost! Nobody sat next to us, so that we were able to sleep! Thanks to UA for improving their service and Underpricer for booking this trip! Please be careful: 1,5 hrs for transfer in San Francisco might not be enough time in the future
Crew was great! Good meals. Had room to stretch out
How can you rate a flight when it is canceled after you leave the gate & 3 hours into sitting there or in remote area of airport after mechanical problems
United Premium Plus or Premium Economy was almost twice the price as regular Economy, but the value is much worse. The seat is a bit wider and more comfortable. but not by much. The food was not good, felt like cheap fast foods on a little bit of silverware. The flight attendance service was the worse, not much attention to passenger, no helping of any kind. All in all, United Premium Plus is not worth its price, and was much worse than its Asian or Europe counter parts.
Generally good. Not their fault but the design of the Boeing 747 had seating supports directly in line with my legs. So my legs always had to straddle this support which caused body misallignment. Such poor design from Boeing. There was no USB port for me to charge my phone. The screen touch control was very poor.
Best flight attendants ever! Very customer and service oriented, courteous, professional and helpful.
Never happened. Flight was delayed. Had to be re rojyed
The plane was very clean. The bathroom was clean as well. The land crew were very polite and informative and helpful. They informed me that there is a long way and challenging to go from international terminal to national terminal and in addition to getting my suitcases and going through customs and dropping them again for my second leg of trip which was San Francisco to Los Angeles . I have left knee issue and had a recent fall with aching muscles all over, the land crew suggested wheelchair help for me, God bless her. If I did not have help, I could not make it to my last terminal. Thank you UNITED AIRLINE!
I was very happy with everything, thank you for the smooth flight ✈️
helpful and friendly. The Lufthanza people I dealt with before my holiday were so unhelpful by comparison.
Entertainment system is old. Food can be tastier Need to provide toothbrush and toothpaste at least when asked.
This was the best carrier, comfort, service, good food, on time experience on a long haul flight. New, clean, quiet, smooth aircraft!!!
The plane was clean and the staff courteous and professional. The seat bottom was uncomfortable but only after many hours. It had a pressure point that left me a small bruise on my right leg (very surprising). The pasta was terrible (hard on the edges sticking out and soggy on the bottom edges) but I guess that's how it comes out in a microwave (?). The entertainment was glitching and shutting off every 20 minutes or so but, in the end, we made it home safely with very little turbulence and that's what really matters.
Would never fly lauffthabsa again. Seats were way too crowded together....very uncomfortable le
Generally very good. I think their service is better than some other big names I used to travel with. Their food variety is second to none - and you can place order beforehand. Their seating design is a bit awkward for service, I'd say. Flight attendants must be tall enough - long legs and arms - to reach the window seat passenger while crossing over the isle passenger. Also appreciated the variety on entertainment.
Lovely big plane. Excellent take off and landing. Cabin crew were so nice. Flight in time no delays
The crew has always been great on BA. They are very friendly and accommodating. I like that they have vegetarian options already in the menu. And the free wine is a nice perk.) I noticed (both directions of my trip) minor upgrades/ replacements needed on the plane itself (touch screen didn't work with touch; bathroom light didn't go on). However, this is one of my favorite airlines.
There was a delay for the San Francisco-London flight, but we were all informed via text and email. The staff was very friendly and nice and the food was good. I do recommend that the airline offer something without eggs or something vegan for the vegetarian meal option. A lot of Indians are lacto-vegetarian, while some could be allergic to eggs/dairy.
Audi visual not working for a whole group of seats in first class. How does a plane leave the main hub in such poor condition? How much that we can’t see so immediately is also compromised?
main meals are horrible but then you dont fly for the food
Great flight. One unique individual assisting in business class who should have not been there. Need more generic meals, not British centric.
It was good although our flight to the UK was cancelled and rescheduled for two days later. This was after we were already seated on the plane. We missed the first leg of our trip. BA did put us up at a hotel and paid for our meals but we lost our hotel costs in Glasgow.
I am a 25+ years American Airlines member. British Airways is simply above and beyond in every customer satisfaction category.
The crew were good. The flight was on time. The entertainment choice was ok. But the food was bad, tasted and texture were awful.
