The business class is excellent. I loved the food, and the crew was very attentive and professional. From boarding to arrival, everything felt smooth and well-organised.
AAAAHHHH... It was shocking in a very positive way, the attention to detail, the courtesy, the manners of all personnel on board, the constant honest smiling. You can see and feel they take pride in all they do no matter how trivial. The plane in general was very comfortable. I can't wait to do it again
Always on time and flight crew were great. Boarding in Manila was a bit chaotic and disorganized compared to Incheon.
Never had a flight delay issue with Korean Air, that's why I always go with this airline.
Flight crew were very attentive and made this trip a pleasure. Plus the fact that this our first time flying business class.
Great service and comfort level. You can have more of vegetarian food options.
It’s great, long flight and arrive safe at destination
Everything was excellent as I expected. They also had a very caring crew. I had a headache and asked a Tylenol. The crew members kept checking with me how I was doing.
They were trying to get people to check luggage because the over head compartments were full but when we boarded there were lots of empty places that people could have put the luggage.
I can't believe they put my wife and I in the two middle seats! It is a very long flight and we had single flyers on either side of us blocking the way to the bathroom! There's no reason to not give one of us the isle seat so we could have managed bathroom needs and snacks with convenience. So I think very poorly of Korean air to put us both in the middle, I've never had that happen before and will probably avoid this airline in the future because of this. We tried to have them change it but they didn't so you pretty much lost a customer because of it.
The crew was great, food was good. My concern is about the plane itself. It wasn't super clean, and during the landing process (after attendants had to take their seats) the air conditioning vent above my daughter's head started leaking a lot of water. It leaked for about 30 minutes, until we landed. I let the attendant know about the leak as we were getting off the plane, and she was very kind about saying she'd look into it. Given concerns about hygiene on planes, plus the fact that my daughter had to hold the blanket over her for 30 minutes to avoid getting soaked, that was not a great situation.
Absolutely WORST experience I’ve ever hard NEVER buy your airline ticket through a third party website, especially this one. Basically stole $1300 from me and has the WORST policy taking a WEEK to change a name on the reservation? A complete joke of a company.
There was a problem with the maintenance so missed the flight from las vegas to L.A and then L.A to Narita with japan airlines. They took care of the problem by rebooked with cathay pacific airways.
I paid for premium and it’s wasn’t what I was told I would be getting. Food wasn’t good. Should be able to pick and not be served items you dislike. Very little leg room.
I am trying to select a seat during booking but it respond that set assigment will be given during check in, and the seat assignment they give is in the middle seat and 2 row from the rest rooms, i am the person who pee a lot in this case I disturb so much the person beside me ,this trip is from Haneda to Texas, the trip from Texas to Cvg is a much better because its a smaller plane few passenger
Their in0flight movie selection is limited in size and poor in quality.
Japan airlines is a great airline. One of my favorites. The only issue I had was that I only pescatarian or I can eat vegetables, pasta, etc and both choices of meals were chicken or red meat. Most of other airlines have meat or pasta. Also usually I get an alert to order a meal prior to fly and this time I did not get one. Other than that everything was wonderful.
Boarding and crew service were excellent. Food was mediocre, not as good as our last trip four years ago.
Great level of comfort and highly professional and friendly flight crew. Keep up the great service.
It was amazing. Japan is lovely. I hope to go again. Thank you for everything.
It's a short hop. My carryon was checked at the gate, I didn't have to drag it all over the airport. Excellent wheelchair assist.
Was great in general, try to respect time and excuses when slight changes have been made, appreciated!
Terrific in every way. On time, professional staff, multiple movie options to select, great food and drink.
My bags were misplaced!!! Im in a foreign country with no bags
Comfort, don't think I will fly United again not worth the money to be packed in like a sardine.
I liked that it was on time, however, the food was not good.
The head flight attendant made the trip excellent. He was very accommodating.
Offered to check carry on to final destination. This is the most absurd thing in the world. I'm carrying on because I need what is in the carry-on. I'm okay with picking up at next stop but then I will be on much larger plane that can accommodate it. Also, if there is ever a change to your flight. Go to the airport and have the people there fix your ticket. Don't do it over the phone or online with United they screwed us up and ended up with flights for our last leg that took off before our first leg.
United is one airline which regardless of how many separate United tickets in existence, if one flight breaks down, the airline will take care of all the flights.
It was okay, the food was good, but after the landing there was not enough time for luggage and security to catch a connection. It was crowded on board.
