One of the flight attendants stepped on my foot. I was on the aisle seat. A lady inside needed to get out. So Instood. Just then, a flight attentendant came wuicklybtheoughbthe aisle and stepprd on my sock covered toes. I let out a small sound. She stopped momentarily, but didn’t ask how I was just took off of the aisle. Never came back to see how I was. Fortunately, I was not really hurt other than a slight soreness in my toes. But I found that to be very negligent.
Korean air has a little bit more seating space than Asiana air.
Korean Air is unlike any other major airline I have flown with. The grace and respect that the staff has from check in to de-boarding is unmatched. The flight attendants this time were especially wonderful to my five little children. They helped us rearrange to more suitable seating, brought our children’s meals, and patiently waited for them in the aisles when they had to use the bathroom. We felt so welcome and comfortable. I really appreciate the meal voucher when our flight was delayed. I am grateful to have had such an stress-free experience.
It's good overall. Flight was packed. Inflight entertainment choices were lacking.
They were very accommodating of a dietary issue. Nice movie & tv selections. Non-stop helped get through a very long (15 hr) flight
Great except for the delay in Korea. Korean Air did a great job setting up a hotel for the night. I also needed assistance with a wheelchair and they were outstanding.
The flight was on time and very quick, as expected, but the leg room isn't great in coach seats.
The boarding process for Korean airlines is very straightforward and easy. You've never met such helpful and friendly people. The food was great and the entertainment options were excellent too. My teenage boys found programs they wanted to watch while I had fun watching a full season of the Last Man - the Blind Investigator (Japanese), which my wife enjoyed too. My only complaint was that it takes a very long time to taxi at ICN (20 minutes) and the pilot had to hold at the gate for 10 minutes after our scheduled departure time, which meant we got to Seattle 27 minutes late. Luckily I had a long enough connection to make my next flight, but just barely.
Just a typical domestic poor flight nothing more. There is no food choices in such a flight. Crew doesn't really care if you are on-board or not
My second flight wasn't better than the first one. And this is 14 hours trip, crew came out only to offer food and the choices was poor. This food choices are good for Asian people but not for westerners. The breakfast kind thing was a corn sausage really disgusting. The air-conditioned blower really blow high and cold, turn out on my arrival to feel seek, that makes the trip uncomfortable. The crew didn't not really come out during the trip to offer drinks or snacks. No fruits available. Very poor service
I wish I was able to flew with JAL all the way to DFW. After my JAL flight to Japan it was taken over by a flight with AA which is another experience, the plane was not as roomy like JAL. I was terrified to drop anything in the floor and not have the room to bend and pick it up. My wifi din not work at all, l just slept through majority of the flight. Although not a bad experience, I still wish that I flew JAL straight to DFW for the experience.
Very accommodating and kind airline crews. The plane is also big which makes the passengers more comfortable and relax
I actually didn’t make it onto the flight. I spent quite a few hours trying to rebook the flight just to get screwed out of $5000. Fun!
I would like to add American food so tired of rice after being there for 10 days didn’t want anymore to pay an airline did not have my bag marked right so it is still sitting in O’Hare. I am home.
Flight from New Delhi to Tokyo was mediocre. The seats were not of business class as we are used to. They were not wide enough. On the other hand the seats on the flight from Tokyo to San Francisco were excellent every thing were great except the food. Tokyo business lounge was excellent. The whole experience was great except the food on the plane. Will still fly JAL.
The entree wasn’t very good. The rice was soggy. The side dishes were all good though. The breakfast was also good. The crew were excellent, as usual.
The flight attendants were excellent as usual however the meal wasn’t the usual good quality. There is cooked rice was mushy.
This portion of the trip from HCMC to Dallas was operated by American Airline. Unfortunately they are 2 steps below JAL in overall quality. Regardless, AAStill got me where I needed to go on time.
Website from the 1990s, super frustrating customer support, inflight experience merely OK - more like United than e.g. Emirates
The seats are significantly more comfortable than US airlines and the staff are much friendlier. The food is also much better, as they are particularly accommodating to any dietary restrictions.
I cant wait for planes to have shorter rows with more space! otherwise, all fine thankyou
They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Damage lagguage, They lost the stroller and car seat which they found after 4 days, and on the way back they damaged the stroller.
Same situation saudi lost my pram and car seat and damaged lagguage
My gag was left at liayad airport when I landed at jeddah airport 9 am I waited for my bags at jeddah airport till 2.45 pm almost 6 hrs bad very bad
Apart from chaotic boarding - which I totally understand was outside the control of gate staff. It was comfortable mid haul flight. Well done to cabin crew for their patience and hospitality with largely elderly passengers returning from pilgrimage.
The intettainme is old stuff and difficult to get by WiFi and the chair is not comfortable at all although the staff were excellent but beyond their limited
Overall a great experience, no movies were available. Bags were delivered a bit late. Seat controls were not working well. I couldn't make my bed fully flat.
It is almost 7 hours journey ,you should have provided with TV entertainment and mobile charging
I think the staff was short. Being Vegan, I ordered a custom meal. The meal was not provided both two ways. I assume they forgot. They were short on staff. It was taking for ever to provide service. people were getting restless.
I would have liked an opportunity to move to a different seat ( even would have checked in my hand luggage)as I had health issues where I didn't have to clamber over the passenger next to me to for toilet use/ movement [ She was a highly unpleasant neighbor to sit next to]. In addition, I found that my European phone plan had run out of data and so I was not receiving emails from yourselves on airport wifi to be able to check in online and verifications difficult as did not accept the ticket number I had. I asked for an extra blanket but was told there was none. Then I saw other passengers receiving them. I couldn't eat the food and asked for snacks : Stewardess said " on the way" but they did not bring. The best bit was the check in process in Lisbon. Very efficient. However, I did not understand why we had to collect our bags at Washington then go through customs again. It was not explained. I also with my leg and health issue had approximately mile walk to the gate ( which then changed) . There appeared to be no moving walkways or help provided.
The attendant were friendly. I suggest you have a medical attendant on board every flight so that in case someone is sick , he/she will help them.
We had a very long diversion and our food voucher didn’t work because the restaurants were closed
United airlines, mediocre at best. No issues , nothing great . Worked for me
Turbulent taking off & landing to Dulles from Raleigh. Flight from Dulles to Tokyo very good!!
Very nice and clean plane. Transit time between flights was tight though
Mostly the experience was good except for the flight changes made by UA which meant longer layover in DC
My experience with the united usually is a really good one. But however, on this particular trip going back to Hawaii from Manila, our flight had gotten canceled. However, the crew handled everything just right, but the Specialist team did not take care of their first class customers very well, Because I lost my first class seat and witch I'd paid for $3879.79 and ened up flying.... Economy on the way back and I have a medical condition to ware i cant sit in Economy seats for very long....And I have to fly first class for a reason, but they told me there was nothing they could do about it. But yet they have an itinerary to follow And It looks to me like they just let anybody grab those first class seats before they took care of the people that have already paid for them!! So when a flight is canceled, they should take care of their first class ticket payers... First because we pay big money for those seats And we count on those accommodations in those benefits... For real good reasons, that's why we pay that kind of money. I'm expecting at least half of A. Refund back to my credit card for you for this...And if I don't get it, I'll never fly united again, it's sad that this happens And some things are out of our control, and I totally understand it, but at least handle your first class holders first before all.. That is what we pay for.
Terrible. First of all we were delayed 4 3/4 hours departing Honolulu. As we had to leave our condo and the rental car had to be returned we had to go to the airport. Even though we had a business class boarding pass to Washington, since we did not have business class to Montreal we could not access the lounge without paying a $59 fee each. This does not make sense to us. Since we could not meet our original connection United booked us to Montreal via New York LaGuardia on Air Canada. In Washington a further delay got us into LaGuardia too late to make our connection to Montreal so we were booked on another Air Canada flight 3 hours later. We were originally scheduled to arrive in Montreal at 10:40 and arrived at 19:55. A totally exhausting day, United did not offer a meal voucher or any type of compensation. Air Canada did give us a digital meal voucher. The food in United business class is poor among all meals offered. The pods look nice but are not that confortable. Overall would not fly on United again.
Change cabin crew assisting business class. Not taking care, ignoring requests and calls. Never had such an experience in business class.
Well, I needed to make a change to my flight and I called the airline and they said yes no problem $700 and we can do that and I agreed to it so they canceled my tickets and went to rebook and came back after being on hold for an hour and a half and said I’m sorry, sir. There was an error. It is $2800 Now and I said never mind. I will just use those flights and she proceeded to tell me that they already canceled them because I said I was interested in doing the change. I told her yes for $700. I was fine with doing a change but not $2800 so give me my tickets back and she proceeded to tell me that she could not do that and I had to pay the $2800 to get my tickets back that I already spent $2800 on. So I had to book tickets on another airline to get home And that cost a lot of money too. I’m a little pissed off at Philippine airline right now because of what they did to me and I’m not sure I ever wanna fly with them again. I’ve flown with them plenty in the past, but this just really put a bad taste in my mouth.. Not to mention on my way there leaving Seattle going to Vancouver. I got to the airport three hours in advance and they had booked me through Alaska Airlines to do that little trip. My connecting flight would leave about six hours after I got to Vancouver BC. I stood in Alaska Airlines lying for a little over two hours and then they proceeded to tell me that they couldn’t check me in because I wasn’t there an hour in advance. I kept telling the lady at the beginning of the line that I was afraid they were not gonna let me in because it was taking so long and she said oh don’t worry about it. You’re fine you’ve got time. Well I ended up spending $600 to get to Canada that night just to make my connecting flight because Alaska air wouldn’t do anything and Filipino Air told me it was Alaska air problem but Alaska air said since you booked through Philippine air, we can’t fix it. I had about 50 minutes to make my flight, but they refused to check me in because I wasn’t there an hour in advance yet. I’ve been standing in their line for about two hours and 15 minutes.
Overall the flight was a good experience. It is different from American Airlines because they board the back of the plane first rather than the front first. Food was decent. They gave out pillows ,blankets , and face masks. I did find this airline had faster flights back home than others. Less travel and layover time.
Theairline, both at the terminal and during the entirety of the flight were kept at uncomfortably cold temps. Maybe between 55 and 60 f. Those who had traveled with the airline before donned puffer jackets, wool hats and pulled blankets from their carry-on bags. The seat back entertainment also failed on my trip, leaving me for 12 hrs. With nothing. Seats offered enough room (barely) for a 6'1" frame, but it was pretty tight But the worst offender was the uncomfortable temp..
Purchased exit row window seat for extra leg room and sleep. Worth the price. Attendants maintained restrooms regularly. No snacks/chips/nuts/cookies beyond what was served with meals.
Delayed, from morning flight, they moved to evening. And said, their earlier flight is already full but we can upgrade the seat
Manila airport is a dump. Very dirty and not comfortable at all
Not so good, my business seat is not working properly
Going to Dumaguette 4 times in a row I was late it's terrible
Flight left and arrived on time. Preloading area in Manila could use some help. Area needs to be bigger to at least seat the passengers while waiting. Crew is great nonstop to MNL is a game changer.
My finger has been hurt by seat, but no answer from you.
