Our original business class flight was cancelled so we not only downgraded but we were also spread out across the plane not sitting together in separate middle seats. My poor kids were scared and couldn’t see me on the flight and the crew wasn’t sensitive to the situation and what the airlines did to us. Very dissatisfied with United airlines.
Our original business class flight was cancelled so we not only downgraded but we were also spread out across the plane not sitting together in separate middle seats. My poor kids were scared and couldn’t see me on the flight and the crew wasn’t sensitive to the situation and what the airlines did to us. Very dissatisfied with United airlines.
The WiFi didn’t work and the seats are too close together. Very uncomfortable.
On time every leg of the journey and exceptional staff at counter, gate, and on board. I haven’t travelled in US for a long time and was genuinely surprised how pleasant this was.
Too many fees (but that seems to apply to all airlines nowadays)
Over two hours wait to get wheelchair assistance from arrival to the departure gate for LA was unreasonable even though there appreared to be heavy demand.
I was duped into thinking it was a United Airlines flight when in fact United had nothing to do with it.
There was no lounge for passengers waiting before boarding the aircraft at F65, so passengers are just sitting on the floor or just spread everywhere the premises before boarding.
The flight and crew were fine. The entertainment- the sound was so bad through the headphones I could barely understand it and it was a show I had seen before. The food might have been fine but having to have an account with united in order to access the app in order to pay for the food was rage inducing. I had entered my credit card info at home and logged in as guest but that wouldn’t allow the “wallet” tab to open in the app. And then the wifi was so bad that it took about 45 minutes to fully log in and get all the info working at which time I missed the food. You shouldn’t have to give your address, email and phone number in order to get a hamburger.
Unfortunately our flight was delayed by 45 minutes due to Kate arriving aircraft. Once we stated everything was great.
We booked flight thru Amex travel and it was already a lot of money for economy and no reserved seats until check in. On our flight from fra, we could not check in one passenger online and when we went to the airport, they said he does not have a guaranteed seat and he would be on a waiting list. This was a guaranteed seat and United overbooked. It was sos stressful when at the gate because they didn’t have a seat and the response was yeh, nothing we can do because the industry overbooks. But they knew we had one person with no seat and even up till boarding, they didn’t say anything. We had to go to the counter over 3 times and my husband was so beside himself, I went up and the counter person said yes, you have a ticket. Ohalaa, why wouldn’t they say anything? Leave us in angst the entire waiting time on a delayed flight. That’s poor customer service. On the flight, people would recline seats immediately and not even return them to normal when eating. We were so crammed, I can not fly eco again on Lufthansa or United when international. Other airlines have been better even when we were in economy. Not even worth it to upgrade to business compared to other airlines either. Overall, it was a really bad flight mainly because of the initial boarding and then no oversight over passengers. The flight crew did their best but they should really announce it more that people need to recline seats back. Kids kicking chairs, all the babies crying…must’ve been my worse flight in 15 years.
So Iceland Air is one step above Spirit Airlines. They do not feed you unless you pay for it or are in Saga Class. So, bring your food. They have a drink service, but it's in a large Dixie cup. Ask for the can, that is the only way you'll get a real drink. Also, we missed our connecting flight so they put us up in a flea-bag motel. Don't get me wrong, the staff was nice and friendly, however, there was no shower gel or shampoo in the hotel. We have to go to the corner store to pick some up. The room was not in great shape. Holes in the bathroom, a badly repaired ceiling in the room. The window was warn out. So, you get the just of how bad it was.
Food and staff were excellent. Seats on Saga (business class) are comparable to domestic first class of US Airlines, regarding space and recline. Entertainment options had little international component.
Flight delayed Delay to the gate upon arrival Baggage took more than an hour so we missed our connecting!!! Terrible experience!
There is no food without paying $. Only soft drinks are included in your fare.
Some drinks and basic snack will be good. Water should be served at least once an hour. Blankets for folks who might be cold.
Reykjavik (KEF)Iceland
Los Angeles (LAX)United States