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Very good experience considering that is low cost company. Good value for money.

Make some provisions for non-disabled elderly people who don't require assistance necessarily but would appreciate not having to walks long distances or stand for prolonged periods of time. For example: Seats close to boarding gates. Not being required to climb down and up stairs to board and deplane if in rows 17 upwards. Not being required to stand in long queues in boarding tunnels waiting to board. Priority fast track through security points to avoid long queues in departure halls.

Great airline. Will use again. Keep up the great work though and maintain your customer retention. And please keep an eye on the bottom line and stay in business for decades to come and grow from strength to strength.

For the first time ever we had a grumpy check in agent. I got told off for not having a lock on my bag and she looked seriously put out that we were checking in as a group of 7. Very unusual as I fly regularly with Safair and all the staff have always been super friendly.

Free or minimal cost water available in recyclable cups on board would be very welcome! Everything else was great!

Seats are small. But I guess that will not change on my behalf. Otherwise their service is great.

Loved our Cabin Crew you could tell they enjoyed there job. The Chief Stuart was a delight. What a great way to start our day with such a positive company.

Left early, arrived early, great crew, even had all our luggage which is always a bonus when Johannesburg is involved.

I lost my checkin baggage from Harare to Johannesburg. I nearly missed my connection flight. The plane was delayed for more than 2 hours without any communication from the team on the ground.

Very bad. Linda the hostess was very rude all the time

Very bad, Linda the hostess was very rude all the time

The flight SA227 on 2nd March Sao Paulo to Cape Town was delayed by 3 hours. All other flights leaving Sao Paulo left on time. We were told that we were waiting for push back and a routing from Air traffic control. I don't believe this, what was the real reason for the flight delay?

I think more immigration officers at Or Tambo- I spent 90 mins in a queue before I can assisted and most people missed their appointments and meetings

Not sure it was a basic airline so nothing much to like but what was annoying was they delayed so much we missed our connecting flight and we had to almost fight to be out on the next flight and also even get food

Everything the crew werr nice and helpful plus the food was good

First row in business class is terrible - no storage space with video screen folded down between seats. Entertainment system didn't show flight info...

At the last minute as I boarded the airplane they made me check my carry on bag. When I arrived my Apple Watch, sunglasses, and medications had been stolen. I find this absolutely unacceptable. I will never fly with SAA again.

Terrible. There was a rattling noise the whole flight. The internet didn't work after I paid. Boarding is very disorganized.

We left an hour late. The plane was not throughly cleaned. A gentleman sitting next to me has not showered in a month so I was nauseous. My seat has not reclined back because crew member put her luggage and boxes behind my seat.

Always a pleasure to deal with United's helpful and knowledgeable saff

I'm Canadian. I have the unfortunate experience of pretty not having the choice to fly with them. THEY ARE TERRIBLE.

From there moment we arrived to the 7 hour delay, this flight was a challenge. We were suppose to be direct and everything changed. A backup crew was called in, extended repairs, non working headphone plugs, it was not a great experience.

Excellent service by united air staff. Very helpful, understanding and do friendly.

Staff and crew were very helpful. I wish there was less delays on the flights that made it stressful for the connecting flights.

It was alright, you are sure about your bags even though they will be bag checked, you will get them back once you disembark.

Seats were very small in the economy class foe the high price. Vegetarian food was not good.

One of the worst experiences. Some of the Staff was really unfriendly and rude. I was freezing and I asked for an extra blanket and one of the stewardess told me that it’s only one for each passenger and then I asked another one and thank God she gave me one. The food was very poor. They offered meal as soon as we took off and then nothing for 7-8 hours. Then they gave a tiny snack something like crackers and one hour before landing they gave us another snack.