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The A330-200 was showing its age but otherwise this was a pleasant flight with friendly crew. The meals/snack provided were pretty good.

were we seat it was freezing cold we even got sick. We asked the flight attending why it was so cold and she said she will take care of it and it got worse.

Crew was great. However the seat I had would not recline and stay put. It would spring back to upright. Hopefully they can check the seats and maintain them. Otherwise the plane is clean and the crew is very friendly.

Boarding in Seattle is always a mess. Sat in Deltas new domestic first class cabin. Everything was great except I found the seat cushion to be fairly uncomfortable. I’m a bigger guy so take that into mind (6’2” / 300 lbs.). Crew was meh.

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Lisa the flight attendent was absolutely wonderful - I loved her energy and you could tell that this crew was amazing family - thank you for making our flight home to LA so very fun! Love and Sun Chips!

715PM departure was 2.5 hours late. Received hotel & food voucher but after we already booked a room. Entire team just seemed like they were 2-3 steps behind in execution, and notifcations.

Not much food service - comfort + seat wasn’t that comfortable

We we bumped from an earlier flight, so we had a 7 our layover in Atlanta. Driving home at 1 am after 26 hours of traveling was dangerous!

Checking bag line was super long and confusing the Immgration line was super long the airport at mbj need better management etc

we were late to get to this connecting flight and SWISS decided to wait for us . Very nice of them

SO disappointing. I spent so much money on this ticket, for them to cancel and not be able to rebook me in time. They were very unhelpful, and condescending throughout the whole Swiss airport. Will not be flying again.

The plane was so hot upon boarding. Their boarding process was so unnecessarily long. Service was subpar.

Everything from the price to online checkin and the flight being on time to the crew and food was very good. The comfort level is fine--the seats are very close to each other in Economy. But I guess you get what you pay for.

Swiss ground crew was again at its prime and although I’m United 1K (Star Alliance Gold) they created problems with my hand luggage - while other passengers were boarding with more handbags and larger hand luggages, were critical on my 2 young kids attending the lounge with me and boarding the plane with me on the priority lane.

Horrible experience. I was apparently picked at random for a security screening - that was the most demeaning experience I have had in my life with a guy poking and prodding and having me take off my shoes, move up my pants so he could swab my legs - telling me I couldn't bring more than some quantity of cookies - I had 3 boxes of cookies in my luggage. In the end he did let me keep them but that was really uncalled for. Harrassment in the name of security.

They went out of their way. It was very clean and friendly.

I was pleasantly surprised with the whole experience. Thank you

There were multiple delays and the food was poor. Better food.

Wheelchair was the excellent service. I didn’t have any food or used entertainment. Overall for my trip experience was excellent. Thank you very much and keep up good work. Best regards

Our original business class flight was cancelled so we not only downgraded but we were also spread out across the plane not sitting together in separate middle seats. My poor kids were scared and couldn’t see me on the flight and the crew wasn’t sensitive to the situation and what the airlines did to us. Very dissatisfied with United airlines.

Delayed flights. Missed connections. Inadequate rebooking timeframes. Incompetent customer service agents. Rather than a 70 minute flight home, I had to drive for 5 hours, arriving home at 4am — epically bad experience with United that I won’t soon forget.

Love flying United have being using United for over 12 years and always delivers value.

Crew was unhelpful in boarding. Did not help passengers board and store bags efficiently. Did not alleviate tensions as passengers had to stow bags then return forward to seats. Baggage rules are unreasonable. Will fly southwest next time

Everything about the flight was good. My one complaint would be that we were required to pay for a seat in order to select our seats before the flight. When I pay for a ticket I think the seat selection should be included.

Sitting in 1A I can honestly say, that being a first class seat the leg room is sub par. The crew was attentive and friendly. Food was a a cheeseburger with fries. Fries on an airplane came as expected: no very crispy 😉

United Premium Plus or Premium Economy was almost twice the price as regular Economy, but the value is much worse. The seat is a bit wider and more comfortable. but not by much. The food was not good, felt like cheap fast foods on a little bit of silverware. The flight attendance service was the worse, not much attention to passenger, no helping of any kind. All in all, United Premium Plus is not worth its price, and was much worse than its Asian or Europe counter parts.

Entertainment system did not function screen kept trying to reset. There was no beverages handed out luckily it was short flight.

On long flights with semi-comfortable seats the airline needs to accommodate for the need to stand up. Otherwise a fight becomes pure torture. Not even business class provides for that.

The Flight was good, pilot seemed very skillful. My wheel chair sister who could barely walk was allotted the second last seat in the aircraft, with great difficulty she managed to reach on her seat, as she required attendance we were given separate seat, even on request no one cared, so much so there were single passengers who were given twin seats. May not be taken as complaint but a reminder to the checkin staff to keep in mind in future the allottment of wheel chair passengers seats.

Fight crew was not very attentive and the bastions were gross!

Everything was very good EXCEPT the food, on a five and a half hour trip. They only gave to us was snacks in first class. They didn't give us pillows or blankets.

El equipo de asistencia en la llegada a USA, muy malo, abusivos no tienen educación, más los que lo reciben al pasajero a su llegada.

Flight a little late. Entertainment system didn’t work for first hour. Toilets dirty after 2 hours. Is there no one assigned to clean them?

Excellent pilots in an extremely foggy situation. Very good communication with the passengers about possibly being diverted to another airport.

Food was very average. And top up drinks offer was absent. For a 11 hour long flight that should be the minimum. The crew didn't want to be there. I understand it was new year day but given they had signed up for it

Need more agents to expedite check in process. Selection of movies needs to be updated to more current releases. Meal options did not reflect the route of flight; there should not be products made in the UK (bagged potato chips and mini cheese cakes) served on flights from ZRH to PHL. Business class napkins are made in China (why not USA???!!!). American Airlines should have a customer service representative greet flight in PHL. Overall, the hospitality provided on board was basic and not "above and beyond", especially for business class travelers.

American always delays flight so it stressful getting the next connection

Uncomfortable plane, no entertainment and to board they had us standing in a line for over 20-30 minutes

Our flight got changed and/or delayed 8 times before we boarded.

Our luggage is missing. We are at the Hotel Gran Via in Barcelona

Annoying customer pushing my seat did not make this pleasant.

All was good. The headphones they supply are of poor quality. The food is good but too much dairy.

The flight was delayed numerous times with inconsistent updates and very ambiguous information. When it was finally cancelled the logistics of handing out vouchers and rebooking was extremely chaotic. Meal vouchers were completely inadequate for the airport restaurants, and not even accepted at some. All-in-all, it was a very disappointing experience.

The crew on this flight were attentive, efficient and friendly. It really made for an enjoyable flight.

4 hour technical delay. Cancelled second meal. Crew and flight were great.

Not great, took my carry on case outbound as overhead was full . This cause me to miss my train connection since I had to go to baggage claim. Then on my return flight they tried to take it again and flight was delayed over an hour. I chose BA because the service is usually better that easy jet etc but these days I am not so sure.

Yogurt only for the last meal was not what I could eat. choice of a croissant or other item would be preferred. It's a busy time, though, so i understand.

Better communication to those connecting flights and have a customer care desk at the airports

No food as per my diet restrictions even after advance request and delayed baggage without any notifications