The Westin Resort & Spa, Cancun rests peacefully at a quiet end of Cancun’s Hotel Zone. Enjoy the serenity of private white-sand beaches with breathtaking views of the Caribbean Sea and Nichupte Lagoon, plus easy access to Cancun’s excitement. Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. Each of our 379 bright and airy guest rooms feature inviting contemporary decor, the signature Heavenly® Bed, and stunning Caribbean Sea or lagoon views. For an upgrade, consider our Royal Beach Club, with its exclusive services and private pool.
I particularly appreciated the excellent English of the front desk staff.
Internet should be free.
breakfast was worth the money. dinner was a bit pricey for Mexico, but good. Location was excellent.
receptionist was a bit slow. Wave was a bit rough to enjoy the warm water.
We went to cancun for a wedding that was being held at another resort, but we couldn't stay for their 3 day minimum, so we decided to stay at the Westin, and couldn't have been happier! First, we got a great deal on kayak on a non-all inclusive package (because we were going to attend events at the wedding and some of our meals were covered). That being said, the food we did pay for was not all that outrages (ranging from $15-$30/meal per person). In addition, they had a few really great buffets that were around $25/person, and well worth it. Having attended a wedding at a more luxurious resort, we also had the opportunity to compare the two. (One of the wedding guests got food poisoning at the other resort, so we were glad that we didn't stay there). Also, the beach at the Westin was prettier and cleaner! They also had two additional pools, and plenty of rooms to stretch out. In addition, you can book all of your tours from the resort (we did parasailing), but you could do much more! The gym was adequate as well--there were 5 treadmills, a few ellipticals, some exercise bikes, and some weights)
There was internet in the lobby that was free, but in order for you to get internet in your rooms there was a charge for $25. The gift shop was really expensive.
The concierge was very helpful with providing information for our visit and the staff service was excellent.
The resort is beautiful, the staff is fantastic, especially Hector at the front desk, the room is comfortable, AC is great! Gorgeous beach view!
Good food affordable price portions are enough to share. Rooms very clean and spaces ocean view is great. We will be back to this hotel.
Wifi is not free.
Cancun is beautiful and the resort is on a great stretch of beach. Pools, facilities, fitness center were very nice. The concierge was great and gave us a perfect restaurant recommendation off property. Bell staff was very good.
The food and drink service was awful!!! We were completely ignored at times and had orders for food and beverage completely forgotten. 8 of us sat one evening at the Mexican restaurant on campus for 30 min before we even were given menus, and when they finally delivered them, we were given 4 menus. We laughed as it was just so indicative of the 5 days. The fact that the place is really semi all inclusive seems very petty (some menu items and drinks are extra) Felt as if we were nickled and dimed for everything. First all inclusive we swore we'd not come back to. Very disappointing. Pretty place, hope you're not hungry or thirsty
I took my daughter to Cancun to celebrate her 18th birthday. We stayed at the Royal Beach Club with an ocean view room and balcony. We were given the requested upgrade free of charge. Extremely kind and helpful staff! Clean, simple rooms Comfy beds Gorgeous ocean view from our room. Right next to the hotel is some of the best snorkeling in the area. You can rent gear, or buy it from WalMart for the same price and go on your own. David, who waited on us down by the beach heard it was my daughter's birthday and surprised us on the beach with a cake! Quiet, away from tourist madness.
Nothing fun to do around the hotel after sunset. Charge for wifi (lobby it is free) Pool closed at 8p.m. No hot tub. No heated pool so no one swims after sunset. Brrrr! No free transportation provided by hotel. Breakfast buffet at Royal Beach Club was very expensive.
The staff serving the beach and in the outside restaurant were very friendly and attentive. We had drinks in several locations and a delicious lunch. The room had a ocean view as well as a view of the pool. Multiple pools and lagoon side pool also very nice.
Prefer to have wi-fi included in the room and not just free in the lobby.
Awesome staff no one bothered you. We had problems with our keys they were there changing locks quickly. One evening we walked into our room and received a bottle of wine and fruit and chesse complements of the hotel. The beach was beautiful aqua clean white sand.
Price of beer but you can buy your own at the store. The only catch is you can't take it to the beach. 25 us dollars is a bit much for a bucket of five.
All-inclusive, clean and safe.
Vast & impersonal, cavernous dining room and guest rooms.
The breakfast crew at the Royal Beach Club were awesome. They always made sure you started off your day with a smile.
When it rained, the water leaked into our room through the front door. A bit inconvenient, but the cleaning staff promptly responded by cleaning it up and putting a towel in front of the door.