The hotel is old and while certain things have been or are being renovated there is a long way to go. The dresser drawers in the room were falling apart; the cleanliness (dust etc) could be better. The staff was a little slow but extremely friendly.
4 stars
The Westin Resort & Spa, Cancun
Boulevard Kukulcan KM 20, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 848 7400Photos of The Westin Resort & Spa, Cancun
Overview
Mexico is a beautiful place to visit. When visiting Mexico, guests like to go to Cancun. The Westin Resort & Spa, Cancun has stunning views and is family friendly. It is gated for security and has some world-class hospitality.
The rooms include 24-hour room service, complementary bottled water, coffee and tea maker, mini bar, hair dryer, robe, work desk, iron, Wi-Fi, flat screen television, and premium channels. Movies are available for rent from the front desk.
Guests can dine at the Palmar Market, Sea and Stones Restaurant, and Arena Sports Bar.
There is 24-hour fitness center with free weights, cardio equipment, sauna, and tennis courts. The spa at the hotel offers guests many ways to relax and unwind, including massages and hair and nail treatments.
Guests can explore the local attractions such as Tulum Ruins, Chichen Itza, Xcaret Park, and Xel-Ha Park. They can see how much history is here and check out Aztec areas as well.
For those who love being active, there are many activities nearby that they can take part in such as bowling, hiking, sailing, water skiing, kayaking, and snorkeling.
When visiting Mexico, it is important to find a hotel that makes guests feel safe and welcomed. The Westin Resort & Spa, Cancun is just the place. Reservations are easy to make online and if guests have questions about room sizes or amenities, the staff here is bi-lingual, friendly, and knowledgeable of the hotel and of the area. They can guide guests in the right direction before they get here.
Latest deals for The Westin Resort & Spa, Cancun
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Amenities at The Westin Resort & Spa, Cancun
- Private beach
- Water sport facilities (on site)
- Snorkeling
- Outdoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Basketball court
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Express check-out
- Bottle of water
- 24hr front desk
Things to do
- Basketball court
- Gift shop
- Golf
- Scuba diving
- Diving
- Snorkeling
- Beauty salon
- Table tennis
- Water sport facilities (on site)
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Free toiletries
- Shampoo
- Air-conditioned
- Conditioner
Kitchen
- Dishwasher
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Dining area
- Kitchen
- Kitchenette
Dining
- Minibar
- Packed lunches
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Dining table
Pool and spa
- Spa and wellness center
- Pool bar
- Spa
- Hot tub
- Outdoor pool
- Sauna
- Pool with a view
Bathroom
- Shower
- Additional bathroom
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Outdoor
- Terrace/Patio
- Balcony
- Outdoor furniture
- Private beach
- Garden
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Kids' club
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Accessibility and suitability
- Increased accessibility
- Elevator
- No smoking
- Pets not allowed
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
General
- Family rooms
- Sea view
- Solarium
- Storage available
Parking and transportation
- Airport shuttle
- Free parking
- Private parking
Workspace
- Fax/photocopying
- Desk
Fitness
- Fitness center
- Tennis
Bedroom
- Alarm clock
Health and safety
- Safe
Reviews of The Westin Resort & Spa, Cancun
8.1
Very good
4085 verified ratings
Wonderful
1894
Very good
713
Good
564
Okay
269
Fair
226
Mediocre
139
Poor
280
Summary of reviews
Pros (+)
Cons (-)
Reviews(10)
Q&A(5)
Tips(10)
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Score by provider
8.2 out of 10
1381 reviews
7.8 out of 10
338 reviews
8.1 out of 10
33 reviews
6.3 out of 10
1 review
7.9 out of 10
20 reviews
All reviews
No Mexican beers available and they made a horrible margarita!!!! Everything (food and drinks) was super overloaded with sugar. Wait staff was lovely! No Guacamole either. Super far away from any shops or restaurants and the hotel got us a taxi that charged us $22 to take us a mile and a half away. Thumbs down.
Pros (+) breakfast was so goog, the 5-7 also
Cons (-) The room is so humid, smell not good......we change the room....it was the same problem ouach!!!
Pros (+) We liked the location and ambiance. Beautiful surroundings and polite, friendly staff.
Cons (-) IThe food leaves room for improvement. The lobster was gristly ang the items on the breakfast buffet were cold. Additionally, the people that greet you upon arrival appear to be there to welcome and help you, but they just want to sell you a timeshare.
Pros (+) Beachfront
Cons (-) No fridge. No complimentary breakfast. No late checkout. Had to clean the coffee maker myself.
Pros (+) love the view and the room decor
Pros (+) Staff of the hotel. The beach and the view
Cons (-) In normal times, this is probably a good hotel. But at the moment the hotel is undergoing renovations. Lots of workers and dirt around the hotel. Parking is far away. Some of the hotel restaurants are closed. Most of the pools are closed. It is not pleasant to go on holiday in this situation. Wait for the renovations to end. Unfortonetly we didn't know all of this when we did our reservation .
Pros (+) Sandy, great to swim in beach that's even has a lifeguard. Cozy beds and cool AC in rooms. Great views. Wonderful staff. Tasty buffet breakfast. Free parking. Great location. Overall great place.
Cons (-) Noise from present renovations and bathrooms near beach/ pool could use more frequent service.
Pros (+) Friendly staff
Cons (-) This place must be 30 years old. It's in definite need of a refurb. Worn and dirty carpets make the hallways look drab, the stucco and tiles in the guest rooms make the place feel cold and unfriendly. They are refurbishing the lobby, so that's a good start. The food needs a good look at, too, breakfast that was meant to be hot was cold, other items where presented as if they were left from the day...
Read more
Pros (+) Beaches
Cons (-) Breakfast too expensive
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options at The Westin Resort & Spa, Cancun?
Guests can dine at the Palmar Market, Sea and Stones Restaurant, and Arena Sports Bar, offering a variety of delicious food and drinks.
What activities are available for guests at The Westin Resort & Spa, Cancun?
Guests can take part in activities such as bowling, hiking, sailing, water skiing, kayaking, and snorkeling, ensuring an active and enjoyable stay.
Are there any concerns about the hotel's customer service?
While some guests have expressed concerns about the customer service, many others have praised the staff for being extremely nice and helpful.
What are the highlights of the hotel's location?
The resort is located at the quieter end of the beach near to an area where swimming is safer on windier days, offering a stunning view and sunrise.
What are the common complaints about the hotel's facilities?
Some guests have mentioned concerns about the hotel's facilities, including loud construction, pushy timeshare offers, and the need for bathroom facilities in certain areas.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Book a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the beach comes highly recommended.
Explore Nearby Attractions
Take advantage of the hotel's proximity to local attractions such as Tulum Ruins, Chichen Itza, Xcaret Park, and Xel-Ha Park for a deeper understanding of the area's history and culture.
Consider Low Season Travel
If you prefer fewer crowds, consider visiting in September, which is the low season, to enjoy a more peaceful experience.
Be Mindful of Noise
Some guests reported noise disturbances due to ongoing construction and deliveries. Consider requesting a room away from these areas if you are sensitive to noise.
Take Advantage of the Spa
Guests highly praised the spa for its relaxing massages and treatments. Consider indulging in a spa session to unwind and rejuvenate during your stay.
Check Room Cleanliness
Some guests mentioned issues with room cleanliness, such as misty windows obstructing the view and bathroom cleanliness. It may be helpful to check the room upon arrival and request a change if necessary.
Dine at Sea and Stones Restaurant
Guests raved about the delicious food at Sea and Stones Restaurant. Make sure to try the dining options available at this restaurant during your stay.
Utilize the Concierge Service
Guests appreciated the assistance provided by the concierge for dinner reservations and transportation. Take advantage of this service for a hassle-free experience.
Stay Informed About Renovations
The hotel is undergoing renovations, which may lead to some inconveniences. It's advisable to inquire about the renovation status and its potential impact on your stay before booking.
Consider Transportation Options
Research transportation options from the airport to the hotel, as some guests reported high taxi prices. Additionally, note that Uber drivers may not be allowed to pick up from the airport.
Location
Boulevard Kukulcan KM 20, 77500 Cancún, Quintana Roo
What's nearby
- El Rey Ruins1.4 mi
- Playa Delfines1.5 mi
- Iberostar Golf Club Cancun1.8 mi
- Iberostar Cancun Peninsula Convention Centre1.9 mi
- Spa at The Royal Sands4.2 mi
- Kukulcan Plaza4.5 mi
- La Isla Shopping Mall5 mi
- Poliforum Benito Juarez5.4 mi
- Cancun Golf Club at Pok Ta Pok6.7 mi
- CoCo Bongo Cancun6.8 mi
- Hard Rock Cafe Cancun6.8 mi
- Cancun Convention Center7 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 10:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Westin Resort & Spa, Cancun
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
September | December | $135 | $138 |
Cheapest month to stay with an average 22% drop in price. | Most expensive month to stay with an average 144% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at The Westin Resort & Spa, Cancun
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at The Westin Resort & Spa, Cancun
FAQs when booking at The Westin Resort & Spa, Cancun
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Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.0 | 8.6 mi | Cancun | 6.1 mi |
Everything you need to know for your stay in Cancún
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