Overview

The Westin Resort & Spa, Cancun

Blvd. Kukulcan KM 20, 77500 Cancun, QR, Mexico
+52 998 848 7400

$117+

Overall guest ratings

7.8/10 Good
Based on 1,881 reviews

Review highlights

  • 9.6
  • 8.4
  • 6.6
  • 5.9

Good to know

  • Friendly service
  • Great view

Nearby

    Show all

    About

    The Westin Resort & Spa, Cancun rests peacefully at a quiet end of Cancun’s Hotel Zone. Enjoy the serenity of private white-sand beaches with breathtaking views of the Caribbean Sea and Nichupte Lagoon, plus easy access to Cancun’s excitement. Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. Each of our 376 bright and airy guest rooms feature inviting contemporary decor, the signature Heavenly® Bed, and stunning Caribbean Sea or lagoon views. For an upgrade, consider our Royal Beach Club, with its exclusive services and private pool.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for Disabled Guests
    • ATM on-site
    • Business center
    • Car rental
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Private beach
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Kid-friendly
    • Laundry facilities
    • Child pool
    • Babysitting/child services (surcharge)
    • Steam room
    • Free valet parking
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews of The Westin Resort & Spa, Cancun

    Overall Rating

    7.8 Good
    Based on 1,881 reviews
    • 9.6 "Wonderful beach."
      10.0 "100% appreciated the clean beach."
      9.1 "Beach sports facilities are great, according to 91%."
    • 8.4 "Location is great."
      9.9 "99% appreciated the closeness to the beach."
      10.0 "Good access to the airport, said 100%."
      9.7 "Near to public transport, according to 97%."
      8.0 "Easily accessible by car, said 80%."
    • 8.2 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.2 "72% thought the service was very professional."
      7.0 "Housekeeping was great, according to 70%."
      7.1 "71% said the concierge service was amazing."
      7.1 "71% were happy with the room service."
    • 7.4 "Good breakfast."
    • 6.7 "Food is average."
      6.2 "62% thought the snacks were adequate."
      5.4 "54% thought the dining experience was appropriate."
    • 6.6 "Bar is ok."
      5.9 "Bar service was average, according to 59%."
    • 5.9 "Rooms are ok."
      5.6 "Only 56% said rooms were clean enough."
      6.4 "Beds were acceptable for 64%."
      6.0 "Only 60% found the balcony ok."
      5.0 "50% thought the bathroom was big enough."
    • 5.8 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
      6.1 "61% thought the cleanliness of the hotel was average."
    • 5.5 "Average amenities."
      5.2 "52% thought the building was acceptable."
      6.9 "69% found the grounds not bad."
      5.4 "54% said the architecture was not spectacular."
    • 3.5 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
      3.4 "For 66%, the lobby entrance was sub-standard."
      3.2 "68% criticized the plain hotel."
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    Overall Rating

    7.5 Good
    Based on 978 reviews
    • 9.7 "Wonderful beach."
    • 8.3 "Location is great."
      9.9 "99% appreciated the closeness to the beach."
      10.0 "Good access to the airport, said 100%."
    • 7.6 "Good service."
      9.0 "90% found the staff to be very friendly."
      7.2 "72% thought the service was very professional."
    • 7.1 "Good breakfast."
    • 6.7 "Food is average."
      6.9 "Only 69% were satisfied with the menu."
    • 6.6 "Bar is ok."
    • 5.9 "Rooms are ok."
      5.4 "Only 54% said rooms were clean enough."
      6.6 "Beds were acceptable for 66%."
      6.0 "Only 60% found the balcony ok."
    • 5.5 "Average cleanliness."
      5.4 "Only 54% said rooms were clean enough."
      5.6 "56% thought the cleanliness of the hotel was average."
    • 4.6 "Bad amenities."
      4.3 "57% thought the building wasn't nice."
      2.8 "For 72%, the lobby entrance was sub-standard."
      2.6 "74% thought the facilities needed updating."
    • 3.2 "Horrible vibe."
      1.6 "84% criticized the unstylish hotel."
      2.8 "For 72%, the lobby entrance was sub-standard."
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    Overall Rating

    7.6 Good
    Based on 733 reviews
    • 9.7 "Wonderful beach."
    • 8.1 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
    • 8.0 "Location is great."
      9.9 "99% appreciated the closeness to the beach."
      10.0 "Good access to the airport, said 100%."
    • 7.6 "Good breakfast."
    • 6.6 "Food is average."
    • 6.1 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
      6.0 "60% thought the cleanliness of the hotel was average."
    • 5.4 "Rooms are ok."
      6.7 "Beds were acceptable for 67%."
      5.9 "Only 59% said rooms were clean enough."
    • 5.4 "Internet is average."
      6.3 "63% thought it was adequately priced."
    • 4.8 "Value below average."
      2.8 "The price was too high for 72%."
    • 3.4 "Vibe wasn't good."
      2.0 "80% criticized the unstylish hotel."
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    Overall Rating

    9.0 Excellent
    Based on 18 reviews
    • 9.1 "Wonderful beach."
    • 8.5 "Location is great."
    • 5.6 "Average amenities."
      5.4 "54% thought the building was acceptable."

    Overall Rating

    7.9 Good
    Based on 150 reviews
    • 9.7 "Wonderful beach."
    • 8.5 "Location is great."
      9.9 "99% appreciated the closeness to the beach."
    • 8.0 "Great service."
      9.3 "93% found the staff to be very friendly."
    • 6.9 "Average comfort."
    • 6.2 "Rooms are ok."
      5.6 "Only 56% said rooms were clean enough."
    • 6.1 "Food is average."
    • 5.7 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 4.9 "Value below average."
      3.0 "The price was too high for 70%."
    • 3.4 "Vibe wasn't good."
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    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    "Great view"
    data provided by TrustYou

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