The Westin Resort & Spa, Cancun, Cancun Resorts from $82

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Families
Business
Solo

Overall Rating

Based on 2,130 reviews

Service

8.7 "Great service."
Location

8.1 "Location is great."
Cleanliness

6.6 "Average cleanliness."
Breakfast

6.6 "Breakfast is mediocre."
Food

6.4 "Food is average."
Amenities

5.6 "Average amenities."
Value for money

5.4 "Average value."
Vibe

4.2 "Vibe wasn't good."
WiFi

4.2 "Internet is poor."

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Overall Rating

Based on 1,107 reviews

Service

8.2 "Great service."

9.3 "93% found the staff to be very friendly."

8.0 "80% thought the service was very professional."
Location

8.1 "Location is great."

10.0 "Good access to the airport, said 100%."

9.7 "97% appreciated the closeness to the beach."
Comfort

6.9 "Average comfort."

6.6 "Beds were acceptable for 66%."

5.9 "For only 59%, the noise level was all right."
Breakfast

6.7 "Breakfast is mediocre."
Room

6.0 "Rooms are ok."

5.4 "Only 54% said rooms were clean enough."

6.6 "Beds were acceptable for 66%."
Food

6.0 "Food is average."
Cleanliness

5.9 "Average cleanliness."

5.4 "Only 54% said rooms were clean enough."
Value for money

4.9 "Value below average."

4.4 "56% thought it was overpriced."

2.6 "The price was too high for 74%."

3.2 "68% said the breakfast was too expensive."
WiFi

4.0 "Internet is poor."

4.4 "56% thought it was overpriced."

3.3 "67% said the wifi quality was bad."
Vibe

3.9 "Vibe wasn't good."

1.8 "82% criticized the unstylish hotel."

3.6 "For 64%, the lobby entrance was sub-standard."

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Overall Rating

Based on 788 reviews

Beach

9.5 "Wonderful beach."
Service

8.8 "Great service."

9.6 "96% found the staff to be very friendly."

8.6 "86% thought the service was very professional."

8.6 "86% said the concierge service was amazing."
Location

7.2 "Good location."

9.4 "94% appreciated the closeness to the beach."

10.0 "Good access to the airport, said 100%."
Breakfast

6.8 "Breakfast is mediocre."
Food

6.2 "Food is average."

5.9 "Only 59% were satisfied with the menu."
Room

6.0 "Rooms are ok."

6.8 "Beds were acceptable for 68%."

6.4 "Only 64% said rooms were clean enough."
Amenities

5.3 "Average amenities."

5.2 "52% thought the building was acceptable."
Value for money

5.2 "Average value."

5.1 "51% thought it was adequately priced."
WiFi

4.4 "Internet is poor."
Vibe

4.0 "Vibe wasn't good."

2.1 "79% criticized the unstylish hotel."

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Overall Rating

Based on 42 reviews

Beach

9.6 "Wonderful beach."
Service

8.6 "Great service."
Location

8.4 "Location is great."
Room

6.0 "Rooms are ok."
Amenities

5.7 "Average amenities."

5.5 "55% thought the building was acceptable."

Overall Rating

Based on 191 reviews

Service

8.2 "Great service."

9.2 "92% found the staff to be very friendly."
Location

8.1 "Location is great."
Comfort

6.9 "Average comfort."

6.4 "Beds were acceptable for 64%."
Breakfast

6.6 "Breakfast is mediocre."
Room

6.4 "Rooms are ok."

5.5 "Only 55% said rooms were clean enough."

6.4 "Beds were acceptable for 64%."
Cleanliness

6.1 "Average cleanliness."

5.5 "Only 55% said rooms were clean enough."
Food

6.1 "Food is average."
Amenities

5.6 "Average amenities."

5.4 "54% thought the building was acceptable."
WiFi

4.7 "Internet is poor."
Vibe

4.3 "Vibe wasn't good."

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Hotel type

Resort Hotel

Guests say this is a wonderful resort hotel.

Business Hotel

Guests recommend this hotel for business travelers.

Good to know

"Friendly service"

"Great view"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

10.0

review from

They upgraded us to an Ambassador suite. Best sleep of our entire vacation. Loved the beach and the pool. We reveled in the torrential thunder and lightning while enjoying our rack of lamb, pizza and martinis at the BBQ restaurant under the palapa. Service was great too. Nice view from both balconies in our room.

Reviewed Jul 2016
8.0

review from

very close to the airport one of the 1st stops from the airport It is really far from the party zone, had to pay $20 taxi each trip from the hotel to the party zone.

Reviewed May 2016
6.2

review from

The beach The buffet The public areas Poor quality and cleanliness of room Construction across the hall which started at 9am and filled the hallway with dust.

Reviewed Mar 2016
10.0

review from

If you aren't into the party scene, this hotel is located well away from the main "strip" in Cancun. The food is excellent and the menus offer multiple healthy options. The hotel is also very environmentally friendly. Staff is the friendliest we've encountered. They all work very hard but still take the time to be pleasant. A little inconsistent about which restaurants will be open on any given night

Reviewed Dec 2015
8.8

review from

I particularly appreciated the excellent English of the front desk staff. Internet should be free.

Reviewed Nov 2015
8.2

review from

breakfast was worth the money. dinner was a bit pricey for Mexico, but good. Location was excellent. receptionist was a bit slow. Wave was a bit rough to enjoy the warm water.

Reviewed Aug 2015
9.1

review from

We went to cancun for a wedding that was being held at another resort, but we couldn't stay for their 3 day minimum, so we decided to stay at the Westin, and couldn't have been happier! First, we got a great deal on kayak on a non-all inclusive package (because we were going to attend events at the wedding and some of our meals were covered). That being said, the food we did pay for was not all that outrages (ranging from $15-$30/meal per person). In addition, they had a few really great buffets that were around $25/person, and well worth it. Having attended a wedding at a more luxurious resort, we also had the opportunity to compare the two. (One of the wedding guests got food poisoning at the other resort, so we were glad that we didn't stay there). Also, the beach at the Westin was prettier and cleaner! They also had two additional pools, and plenty of rooms to stretch out. In addition, you can book all of your tours from the resort (we did parasailing), but you could do much more! The gym was adequate as well--there were 5 treadmills, a few ellipticals, some exercise bikes, and some weights) There was internet in the lobby that was free, but in order for you to get internet in your rooms there was a charge for $25. The gift shop was really expensive.

Reviewed Aug 2015
10.0

review from

The concierge was very helpful with providing information for our visit and the staff service was excellent.

Reviewed Jul 2015
10.0

review from

The resort is beautiful, the staff is fantastic, especially Hector at the front desk, the room is comfortable, AC is great! Gorgeous beach view! Nothing

Reviewed Jul 2015
10.0

review from

Good food affordable price portions are enough to share. Rooms very clean and spaces ocean view is great. We will be back to this hotel. Wifi is not free.

Reviewed Jun 2015
5.7

review from

Cancun is beautiful and the resort is on a great stretch of beach. Pools, facilities, fitness center were very nice. The concierge was great and gave us a perfect restaurant recommendation off property. Bell staff was very good. The food and drink service was awful!!! We were completely ignored at times and had orders for food and beverage completely forgotten. 8 of us sat one evening at the Mexican restaurant on campus for 30 min before we even were given menus, and when they finally delivered them, we were given 4 menus. We laughed as it was just so indicative of the 5 days. The fact that the place is really semi all inclusive seems very petty (some menu items and drinks are extra) Felt as if we were nickled and dimed for everything. First all inclusive we swore we'd not come back to. Very disappointing. Pretty place, hope you're not hungry or thirsty

Reviewed Jan 2015
7.1

review from

I took my daughter to Cancun to celebrate her 18th birthday. We stayed at the Royal Beach Club with an ocean view room and balcony. We were given the requested upgrade free of charge. Extremely kind and helpful staff! Clean, simple rooms Comfy beds Gorgeous ocean view from our room. Right next to the hotel is some of the best snorkeling in the area. You can rent gear, or buy it from WalMart for the same price and go on your own. David, who waited on us down by the beach heard it was my daughter's birthday and surprised us on the beach with a cake! Quiet, away from tourist madness. Nothing fun to do around the hotel after sunset. Charge for wifi (lobby it is free) Pool closed at 8p.m. No hot tub. No heated pool so no one swims after sunset. Brrrr! No free transportation provided by hotel. Breakfast buffet at Royal Beach Club was very expensive.

Reviewed Nov 2014
10.0

review from

The staff serving the beach and in the outside restaurant were very friendly and attentive. We had drinks in several locations and a delicious lunch. The room had a ocean view as well as a view of the pool. Multiple pools and lagoon side pool also very nice. Prefer to have wi-fi included in the room and not just free in the lobby.

Reviewed Nov 2014

10.0

review from

They upgraded us to an Ambassador suite. Best sleep of our entire vacation. Loved the beach and the pool. We reveled in the torrential thunder and lightning while enjoying our rack of lamb, pizza and martinis at the BBQ restaurant under the palapa. Service was great too. Nice view from both balconies in our room.

Reviewed Jul 2016
8.0

review from

very close to the airport one of the 1st stops from the airport It is really far from the party zone, had to pay $20 taxi each trip from the hotel to the party zone.

Reviewed May 2016
10.0

review from

If you aren't into the party scene, this hotel is located well away from the main "strip" in Cancun. The food is excellent and the menus offer multiple healthy options. The hotel is also very environmentally friendly. Staff is the friendliest we've encountered. They all work very hard but still take the time to be pleasant. A little inconsistent about which restaurants will be open on any given night

Reviewed Dec 2015
8.8

review from

I particularly appreciated the excellent English of the front desk staff. Internet should be free.

Reviewed Nov 2015
8.2

review from

breakfast was worth the money. dinner was a bit pricey for Mexico, but good. Location was excellent. receptionist was a bit slow. Wave was a bit rough to enjoy the warm water.

Reviewed Aug 2015
9.1

review from

We went to cancun for a wedding that was being held at another resort, but we couldn't stay for their 3 day minimum, so we decided to stay at the Westin, and couldn't have been happier! First, we got a great deal on kayak on a non-all inclusive package (because we were going to attend events at the wedding and some of our meals were covered). That being said, the food we did pay for was not all that outrages (ranging from $15-$30/meal per person). In addition, they had a few really great buffets that were around $25/person, and well worth it. Having attended a wedding at a more luxurious resort, we also had the opportunity to compare the two. (One of the wedding guests got food poisoning at the other resort, so we were glad that we didn't stay there). Also, the beach at the Westin was prettier and cleaner! They also had two additional pools, and plenty of rooms to stretch out. In addition, you can book all of your tours from the resort (we did parasailing), but you could do much more! The gym was adequate as well--there were 5 treadmills, a few ellipticals, some exercise bikes, and some weights) There was internet in the lobby that was free, but in order for you to get internet in your rooms there was a charge for $25. The gift shop was really expensive.

Reviewed Aug 2015
10.0

review from

The concierge was very helpful with providing information for our visit and the staff service was excellent.

Reviewed Jul 2015
10.0

review from

The resort is beautiful, the staff is fantastic, especially Hector at the front desk, the room is comfortable, AC is great! Gorgeous beach view! Nothing

Reviewed Jul 2015
10.0

review from

Good food affordable price portions are enough to share. Rooms very clean and spaces ocean view is great. We will be back to this hotel. Wifi is not free.

Reviewed Jun 2015
10.0

review from

The staff serving the beach and in the outside restaurant were very friendly and attentive. We had drinks in several locations and a delicious lunch. The room had a ocean view as well as a view of the pool. Multiple pools and lagoon side pool also very nice. Prefer to have wi-fi included in the room and not just free in the lobby.

Reviewed Nov 2014

7.1

review from

I took my daughter to Cancun to celebrate her 18th birthday. We stayed at the Royal Beach Club with an ocean view room and balcony. We were given the requested upgrade free of charge. Extremely kind and helpful staff! Clean, simple rooms Comfy beds Gorgeous ocean view from our room. Right next to the hotel is some of the best snorkeling in the area. You can rent gear, or buy it from WalMart for the same price and go on your own. David, who waited on us down by the beach heard it was my daughter's birthday and surprised us on the beach with a cake! Quiet, away from tourist madness. Nothing fun to do around the hotel after sunset. Charge for wifi (lobby it is free) Pool closed at 8p.m. No hot tub. No heated pool so no one swims after sunset. Brrrr! No free transportation provided by hotel. Breakfast buffet at Royal Beach Club was very expensive.

Reviewed Nov 2014

6.2

review from

The beach The buffet The public areas Poor quality and cleanliness of room Construction across the hall which started at 9am and filled the hallway with dust.

Reviewed Mar 2016
5.7

review from

Cancun is beautiful and the resort is on a great stretch of beach. Pools, facilities, fitness center were very nice. The concierge was great and gave us a perfect restaurant recommendation off property. Bell staff was very good. The food and drink service was awful!!! We were completely ignored at times and had orders for food and beverage completely forgotten. 8 of us sat one evening at the Mexican restaurant on campus for 30 min before we even were given menus, and when they finally delivered them, we were given 4 menus. We laughed as it was just so indicative of the 5 days. The fact that the place is really semi all inclusive seems very petty (some menu items and drinks are extra) Felt as if we were nickled and dimed for everything. First all inclusive we swore we'd not come back to. Very disappointing. Pretty place, hope you're not hungry or thirsty

Reviewed Jan 2015

The Westin Resort & Spa, Cancun

$82+

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