Overview

The Westin Resort & Spa, Cancun

Blvd. Kukulcan KM 20, 77500 Cancun, QR, Mexico
+52 998 848 7400

$143+

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Rates

Overall guest ratings

7.8/10 Good
Based on 2,143 reviews
See all reviews

Review highlights

  • 8.7
  • 8.4
  • 5.8
  • 5.5

Good to know

  • Comfortable beds
  • Friendly service
  • Great view

Nearby

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    About

    The Westin Resort & Spa, Cancun rests peacefully at a quiet end of Cancun’s Hotel Zone. Enjoy the serenity of private white-sand beaches with breathtaking views of the Caribbean Sea and Nichupte Lagoon, plus easy access to Cancun’s excitement. Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. Each of our 379 bright and airy guest rooms feature inviting contemporary decor, the signature Heavenly® Bed, and stunning Caribbean Sea or lagoon views. For an upgrade, consider our Royal Beach Club, with its exclusive services and private pool.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • ATM on-site
    • Business center
    • Car rental
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Private beach
    • Storage available
    • Non-smoking rooms available
    • Pets allowed on request. Charges may apply.
    • Terrace/Patio
    • Childrens programs
    • Laundry facilities
    • Child pool
    • Babysitting/child services (surcharge)
    • Free parking
    • Steam room
    • Free valet parking
    • Wedding services
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    7.8 Good
    Based on 2,143 reviews
    • 8.7 "Great service."
    • 8.4 "Location is great."
    • 7.3 "Good bar."
    • 6.4 "Rooms are ok."
    • 6.4 "Food is average."
    • 5.8 "Average amenities."
    • 5.5 "Average value."
    • 4.5 "Vibe wasn't good."
    • 4.0 "Internet is poor."
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    Overall Rating

    7.8 Good
    Based on 1,092 reviews
    • 8.3 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
    • 8.1 "Location is great."
      10.0 "Good access to the airport, said 100%."
      10.0 "100% appreciated the closeness to the beach."
      8.3 "Great parking, according to 83%."
    • 6.7 "Average cleanliness."
      6.2 "Only 62% said rooms were clean enough."
    • 6.5 "Breakfast is mediocre."
    • 6.4 "Rooms are ok."
      6.2 "Only 62% said rooms were clean enough."
    • 6.3 "Food is average."
    • 5.4 "Average amenities."
      5.1 "51% thought the building was acceptable."
    • 4.9 "Value below average."
      4.4 "56% thought it was overpriced."
      3.1 "The price was too high for 69%."
      3.1 "69% said the breakfast was too expensive."
    • 3.9 "Vibe wasn't good."
      2.1 "79% criticized the unstylish hotel."
      3.6 "For 64%, the lobby entrance was sub-standard."
    • 3.7 "Internet is poor."
      4.4 "56% thought it was overpriced."
      2.0 "80% said the wifi quality was bad."
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    Overall Rating

    7.8 Good
    Based on 814 reviews
    • 8.8 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
      8.4 "84% said the concierge service was amazing."
    • 7.9 "Good location."
      10.0 "100% appreciated the closeness to the beach."
      10.0 "Good access to the airport, said 100%."
    • 7.2 "Good pool."
    • 6.5 "Food is average."
      5.6 "Only 56% were satisfied with the menu."
    • 6.4 "Breakfast is mediocre."
    • 6.1 "Rooms are ok."
      6.6 "Only 66% said rooms were clean enough."
    • 5.4 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 5.3 "Average value."
      5.2 "52% thought it was adequately priced."
    • 4.5 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
    • 4.3 "Internet is poor."
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    Overall Rating

    8.6 Excellent
    Based on 21 reviews
    • 8.6 "Great service."
    • 8.6 "Location is great."
    • 6.3 "Average amenities."
      6.1 "61% thought the building was acceptable."

    Overall Rating

    7.8 Good
    Based on 214 reviews
    • 8.4 "Location is great."
    • 8.1 "Great service."
      9.1 "91% found the staff to be very friendly."
    • 7.2 "High comfort."
      8.5 "85% thought rooms were spacious."
    • 6.6 "Rooms are ok."
      5.9 "Only 59% said rooms were clean enough."
      6.8 "Beds were acceptable for 68%."
    • 6.4 "Breakfast is mediocre."
    • 6.3 "Average cleanliness."
      5.9 "Only 59% said rooms were clean enough."
    • 6.1 "Food is average."
    • 5.9 "Average amenities."
      5.7 "57% thought the building was acceptable."
    • 4.6 "Vibe wasn't good."
    • 4.6 "Internet is poor."
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    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Comfortable beds"
    "Friendly service"
    "Great view"
    data provided by TrustYou

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