Overview

The Westin Resort & Spa, Cancun

Blvd. Kukulcan KM 20, 77500 Cancun, QR, Mexico
+52 998 848 7400

$149+

Overall guest ratings

7.8/10 Good
Based on 1,796 reviews

Review highlights

  • 9.6
  • 8.4
  • 6.5
  • 6.0

Good to know

  • Friendly service
  • Great view

Nearby

    Show all

    About

    The Westin Resort & Spa, Cancun rests peacefully at a quiet end of Cancun’s Hotel Zone. Enjoy the serenity of private white-sand beaches with breathtaking views of the Caribbean Sea and Nichupte Lagoon, plus easy access to Cancun’s excitement. Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. Each of our 376 bright and airy guest rooms feature inviting contemporary decor, the signature Heavenly® Bed, and stunning Caribbean Sea or lagoon views. For an upgrade, consider our Royal Beach Club, with its exclusive services and private pool.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Facilities for Disabled Guests
    • ATM on-site
    • Business center
    • Car rental
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Free parking
    • Playground
    • Private beach
    • Storage available
    • Non-smoking rooms available
    • Terrace/Patio
    • Childrens programs
    • Laundry facilities
    • Child pool
    • Babysitting/child services (surcharge)
    • Steam room
    • Free valet parking
    • Wedding services
    • Outdoor tennis
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    Reviews

    Guest reviews

    Overall Rating

    7.8 Good
    Based on 1,796 reviews
    • 9.6 "Wonderful beach."
      10.0 "100% appreciated the clean beach."
    • 8.4 "Location is great."
      10.0 "Good access to the airport, said 100%."
      9.9 "99% appreciated the closeness to the beach."
      9.7 "Near to public transport, according to 97%."
      7.1 "Easily accessible by car, said 71%."
      8.6 "Great parking, according to 86%."
    • 8.1 "Great service."
      9.2 "92% found the staff to be very friendly."
      7.4 "74% thought the service was very professional."
      8.5 "85% were happy with the room service."
    • 7.4 "Good breakfast."
    • 7.0 "Good bar."
    • 6.5 "Food is average."
      6.8 "Only 68% were satisfied with the menu."
      5.0 "50% thought the dining experience was appropriate."
    • 6.0 "Rooms are ok."
      5.4 "Only 54% said rooms were clean enough."
      6.9 "Beds were acceptable for 69%."
      5.7 "Only 57% found the balcony ok."
      5.0 "50% thought the bathroom was big enough."
    • 5.6 "Average cleanliness."
      5.4 "Only 54% said rooms were clean enough."
      6.0 "60% thought the cleanliness of the hotel was average."
    • 5.4 "Internet is average."
      6.0 "60% thought it was adequately priced."
    • 3.5 "Vibe wasn't good."
      1.7 "83% criticized the unstylish hotel."
      3.9 "For 61%, the lobby entrance was sub-standard."
      3.9 "61% criticized the plain hotel."
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    Overall Rating

    7.5 Good
    Based on 933 reviews
    • 9.7 "Wonderful beach."
    • 8.4 "Location is great."
      9.9 "99% appreciated the closeness to the beach."
      10.0 "Good access to the airport, said 100%."
    • 7.2 "Good service."
      8.7 "87% found the staff to be very friendly."
      7.5 "75% thought the service was very professional."
    • 7.0 "Good breakfast."
    • 6.5 "Food is average."
    • 5.8 "Rooms are ok."
      5.3 "Only 53% said rooms were clean enough."
      6.9 "Beds were acceptable for 69%."
      5.6 "Only 56% found the balcony ok."
    • 5.4 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
      5.5 "55% thought the cleanliness of the hotel was average."
    • 5.3 "Internet is average."
      5.9 "59% thought it was adequately priced."
    • 4.5 "Bad amenities."
      4.2 "58% thought the building wasn't nice."
      3.2 "For 68%, the lobby entrance was sub-standard."
      2.4 "76% thought the facilities needed updating."
    • 3.0 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
      3.2 "For 68%, the lobby entrance was sub-standard."
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    Overall Rating

    7.7 Good
    Based on 682 reviews
    • 9.7 "Wonderful beach."
    • 8.3 "Great service."
      9.4 "94% found the staff to be very friendly."
      7.7 "77% thought the service was very professional."
    • 8.1 "Location is great."
      10.0 "Good access to the airport, said 100%."
      9.9 "99% appreciated the closeness to the beach."
    • 7.7 "Good breakfast."
    • 6.2 "Food is average."
    • 6.0 "Average cleanliness."
      5.6 "Only 56% said rooms were clean enough."
    • 5.5 "Rooms are ok."
      5.6 "Only 56% said rooms were clean enough."
    • 4.9 "Bad amenities."
      5.0 "50% thought the building was acceptable."
    • 4.8 "Value below average."
      2.4 "The price was too high for 76%."
    • 3.4 "Vibe wasn't good."
      1.7 "83% criticized the unstylish hotel."
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    Overall Rating

    8.8 Excellent
    Based on 17 reviews
    • 9.7 "Wonderful beach."
    • 8.5 "Location is great."
    • 5.4 "Average amenities."
      5.3 "53% thought the building was acceptable."

    Overall Rating

    7.9 Good
    Based on 161 reviews
    • 9.7 "Wonderful beach."
    • 8.5 "Location is great."
      9.9 "99% appreciated the closeness to the beach."
    • 7.8 "Good service."
      9.0 "90% found the staff to be very friendly."
    • 7.2 "Good breakfast."
    • 6.6 "Average comfort."
    • 6.1 "Rooms are ok."
      5.3 "Only 53% said rooms were clean enough."
    • 5.9 "Food is average."
    • 5.5 "Average cleanliness."
      5.3 "Only 53% said rooms were clean enough."
    • 4.9 "Value below average."
      2.7 "The price was too high for 73%."
    • 3.2 "Horrible vibe."
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    Hotel type
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Friendly service"
    "Great view"
    data provided by TrustYou

    Recent Reviews

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