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The Westin Resort & Spa, Cancun

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Blvd. Kukulcan KM 20, 77500 Cancun, Quintana Roo, Mexico

+52 998 848 7400

$117+

The Westin Resort & Spa, Cancun

Overview
Reviews
Photos
Map

The Westin Resort & Spa, Cancun - Cancun - Building

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The Westin Resort & Spa, Cancun - Cancun - Bedroom

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The Westin Resort & Spa, Cancun - Cancun - Pool

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Overall guest ratings

7.7/10 Good

Based on 2205 reviews

Review highlights

Beach

9.5
Location

8.3
WiFi

4.2
Vibe

3.7

Good to know

Great view
Friendly service

Nearby

1.5 mi Playa Delfines
1.5 mi El Rey Ruins
2.3 mi Maya Cancun Museum

About

The Westin Resort & Spa, Cancun rests peacefully at a quiet end of Cancun’s Hotel Zone. Enjoy the serenity of private white-sand beaches with breathtaking views of the Caribbean Sea and Nichupte Lagoon, plus easy access to Cancun’s excitement. Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. Each of our 370 bright and airy guest rooms feature inviting contemporary decor, the signature Heavenly® Bed, and stunning Caribbean Sea or lagoon views. For an upgrade, consider our Royal Beach Club, with its exclusive services and private pool.

Starwood Hotels

Amenities

Guest Reviews

All Reviews

Couples

Families

Solo

Business

Overall Rating

7.7 Good

Based on 2,205 reviews

Beach

9.5

Location

8.3

Service

8.0

Breakfast

7.9

Bar and Beverages

6.6

Wellness Area

6.0

Room

5.9

Amenities

5.7

Cleanliness

5.7

Value for money

5.5

WiFi

4.2

Vibe

3.7

Overall Rating

7.6 Good

Based on 1,190 reviews

Beach

9.6

Location

8.4

Breakfast

7.7

Service

7.2

Comfort

6.9

Bar and Beverages

6.7

Room

5.9

Cleanliness

5.7

Amenities

5.5

Value for money

5.4

Vibe

3.8

WiFi

3.8

Overall Rating

7.5 Good

Based on 837 reviews

Beach

9.5

Breakfast

7.9

Location

7.9

Service

7.8

Comfort

6.5

Cleanliness

5.9

Room

5.8

Value for money

5.4

Amenities

5.1

Vibe

3.4

Overall Rating

8.1 Excellent

Based on 154 reviews

Beach

9.6

Location

8.3

Pool

8.1

Service

8.1

Food

5.9

Room

5.8

Value for money

5.3

Vibe

3.8

Overall Rating

7.9 Good

Based on 22 reviews

Service

7.9

Food

6.6

Recent Reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

club med

close to the airport

beach club

mexican restaurant

sea turtles

great views

party zone

beach location

building site

beach and my room

breakfast buffet

good food

friendly staff

swimming pool

major construction

rooms is great

6.2

Grounds are beautiful but the rooms are well below

Pros: The beach The buffet The public areas

Cons: Poor quality and cleanliness of room Construction across the hall which started at 9am and filled the hallway with dust.

Reviewed Mar 2016

review from
9.7

Great beach!

Pros: Sandy, great to swim in beach that's even has a lifeguard. Cozy beds and cool AC in rooms. Great views. Wonderful staff. Tasty buffet breakfast. Free parking. Great location. Overall great place.

Cons: Noise from present renovations and bathrooms near beach/ pool could use more frequent service.

Reviewed Jul 2017

review from
4.8

The hotel is undergoing renovations

Pros: Staff of the hotel. The beach and the view

Cons: In normal times, this is probably a good hotel. But at the moment the hotel is undergoing renovations. Lots of workers and dirt around the hotel. Parking is far away. Some of the hotel restaurants are closed. Most of the pools are closed. It is not pleasant to go on holiday in this situation. Wait for the renovations to end. Unfortonetly we didn't know all of this when we did our reservation .

Reviewed Oct 2017

review from
8.0

Pros: very close to the airport one of the 1st stops from the airport

Cons: It is really far from the party zone, had to pay $20 taxi each trip from the hotel to the party zone.

Reviewed May 2016

review from
5.7

Attentive staff - run down property

Pros: Friendly staff

Cons: This place must be 30 years old. It's in definite need of a refurb. Worn and dirty carpets make the hallways look drab, the stucco and tiles in the guest rooms make the place feel cold and unfriendly. They are refurbishing the lobby, so that's a good start. The food needs a good look at, too, breakfast that was meant to be hot was cold, other items where presented as if they were left from the day before.

Reviewed Apr 2017

review from
10.0

Pros: They upgraded us to an Ambassador suite. Best sleep of our entire vacation. Loved the beach and the pool. We reveled in the torrential thunder and lightning while enjoying our rack of lamb, pizza and martinis at the BBQ restaurant under the palapa. Service was great too. Nice view from both balconies in our room.

Reviewed Jul 2016

review from
10.0

stunning view from our room 1174

Pros: love the view and the room decor

Reviewed Mar 2018

review from
8.2

Pros: breakfast was worth the money. dinner was a bit pricey for Mexico, but good. Location was excellent.

Cons: receptionist was a bit slow. Wave was a bit rough to enjoy the warm water.

Reviewed Aug 2015

review from
9.4

A nice beach resort

Pros: Beaches

Cons: Breakfast too expensive

Reviewed Mar 2017

review from
10.0

Just delightful

Pros: If you aren't into the party scene, this hotel is located well away from the main "strip" in Cancun. The food is excellent and the menus offer multiple healthy options. The hotel is also very environmentally friendly. Staff is the friendliest we've encountered. They all work very hard but still take the time to be pleasant.

Cons: A little inconsistent about which restaurants will be open on any given night

Reviewed Dec 2015

review from
8.8

Pleasant with no surprises

Pros: I particularly appreciated the excellent English of the front desk staff.

Cons: Internet should be free.

Reviewed Nov 2015

review from
8.0

Pros: The Beach side view was breathtaking. Catered to my husbands gluten free diet. Staff was excellent at every turn!

Cons: Doing maintenance a few rooms away with very smelly glues and chemicals along with noise. Food selection for celiac and vegetarian diets is limited and boring.

Reviewed Dec 2016

review from

9.7

Great beach!

Pros: Sandy, great to swim in beach that's even has a lifeguard. Cozy beds and cool AC in rooms. Great views. Wonderful staff. Tasty buffet breakfast. Free parking. Great location. Overall great place.

Cons: Noise from present renovations and bathrooms near beach/ pool could use more frequent service.

Reviewed Jul 2017

review from
10.0

Pros: They upgraded us to an Ambassador suite. Best sleep of our entire vacation. Loved the beach and the pool. We reveled in the torrential thunder and lightning while enjoying our rack of lamb, pizza and martinis at the BBQ restaurant under the palapa. Service was great too. Nice view from both balconies in our room.

Reviewed Jul 2016

review from
10.0

stunning view from our room 1174

Pros: love the view and the room decor

Reviewed Mar 2018

review from
9.4

A nice beach resort

Pros: Beaches

Cons: Breakfast too expensive

Reviewed Mar 2017

review from
10.0

Just delightful

Pros: If you aren't into the party scene, this hotel is located well away from the main "strip" in Cancun. The food is excellent and the menus offer multiple healthy options. The hotel is also very environmentally friendly. Staff is the friendliest we've encountered. They all work very hard but still take the time to be pleasant.

Cons: A little inconsistent about which restaurants will be open on any given night

Reviewed Dec 2015

review from
8.8

Pleasant with no surprises

Pros: I particularly appreciated the excellent English of the front desk staff.

Cons: Internet should be free.

Reviewed Nov 2015

review from

8.0

Pros: very close to the airport one of the 1st stops from the airport

Cons: It is really far from the party zone, had to pay $20 taxi each trip from the hotel to the party zone.

Reviewed May 2016

review from
8.2

Pros: breakfast was worth the money. dinner was a bit pricey for Mexico, but good. Location was excellent.

Cons: receptionist was a bit slow. Wave was a bit rough to enjoy the warm water.

Reviewed Aug 2015

review from
8.0

Pros: The Beach side view was breathtaking. Catered to my husbands gluten free diet. Staff was excellent at every turn!

Cons: Doing maintenance a few rooms away with very smelly glues and chemicals along with noise. Food selection for celiac and vegetarian diets is limited and boring.

Reviewed Dec 2016

review from

6.2

Grounds are beautiful but the rooms are well below

Pros: The beach The buffet The public areas

Cons: Poor quality and cleanliness of room Construction across the hall which started at 9am and filled the hallway with dust.

Reviewed Mar 2016

review from
4.8

The hotel is undergoing renovations

Pros: Staff of the hotel. The beach and the view

Cons: In normal times, this is probably a good hotel. But at the moment the hotel is undergoing renovations. Lots of workers and dirt around the hotel. Parking is far away. Some of the hotel restaurants are closed. Most of the pools are closed. It is not pleasant to go on holiday in this situation. Wait for the renovations to end. Unfortonetly we didn't know all of this when we did our reservation .

Reviewed Oct 2017

review from
5.7

Attentive staff - run down property

Pros: Friendly staff

Cons: This place must be 30 years old. It's in definite need of a refurb. Worn and dirty carpets make the hallways look drab, the stucco and tiles in the guest rooms make the place feel cold and unfriendly. They are refurbishing the lobby, so that's a good start. The food needs a good look at, too, breakfast that was meant to be hot was cold, other items where presented as if they were left from the day before.

Reviewed Apr 2017

review from

Photos

The Westin Resort & Spa, Cancun - Cancun - Building

Provided by Leonardo

The Westin Resort & Spa, Cancun - Cancun - Bar

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The Westin Resort & Spa, Cancun - Cancun - Pool

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The Westin Resort & Spa, Cancun - Cancun - Beach

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The Westin Resort & Spa, Cancun - Cancun - Lobby

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The Westin Resort & Spa, Cancun - Cancun - Lounge

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The Westin Resort & Spa, Cancun - Cancun - Restaurant

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The Westin Resort & Spa, Cancun - Cancun - Spa

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The Westin Resort & Spa, Cancun - Cancun - Gym

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The Westin Resort & Spa, Cancun - Cancun

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The Westin Resort & Spa, Cancun - Cancun - Bathroom

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The Westin Resort & Spa, Cancun - Cancun - Outdoors view

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The Westin Resort & Spa, Cancun - Cancun

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The Westin Resort & Spa, Cancun - Cancun - Bedroom

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The Westin Resort & Spa, Cancun - Cancun - Balcony

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The Westin Resort & Spa, Cancun - Cancun

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The Westin Resort & Spa, Cancun - Cancun

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The Westin Resort & Spa, Cancun - Cancun

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The Westin Resort & Spa, Cancun - Cancun - Living room

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The Westin Resort & Spa, Cancun - Cancun

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The Westin Resort & Spa, Cancun - Cancun - Conference room

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The Westin Resort & Spa, Cancun - Cancun - Conference room

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The Westin Resort & Spa, Cancun - Cancun

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The Westin Resort & Spa, Cancun - Cancun

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The Westin Resort & Spa, Cancun - Cancun - Conference room

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The Westin Resort & Spa, Cancun - Cancun - Pool

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The Westin Resort & Spa, Cancun - Cancun - Conference room

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The Westin Resort & Spa, Cancun - Cancun - Outdoors view

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The Westin Resort & Spa, Cancun - Cancun - Outdoors view

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The Westin Resort & Spa, Cancun - Cancun - Conference room

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The Westin Resort & Spa, Cancun - Cancun - Conference room

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The Westin Resort & Spa, Cancun - Cancun - Pool

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The Westin Resort & Spa, Cancun - Cancun - Pool

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The Westin Resort & Spa, Cancun - Cancun - Outdoors view

Provided by Leonardo

Map