|"The staff is super friendly"||(in 12 reviews)|
|""Very well kept, friendly staff.""||(in 172 reviews)|
|""Great service, amaizing location, nice pools.""||(in 167 reviews)|
|""Old, overpriced, horrible food""||(in 34 reviews)|
|"The customer service was terrible."||(in 25 reviews)|
|"A little bit noisy."||(in 5 reviews)|
|pool and beach||in 403 reviews|
|staff was very friendly||in 395 reviews|
|great location||in 171 reviews|
|food was good||in 153 reviews|
|ocean view||in 123 reviews|
|bad service||in 113 reviews|
|close to the airport||in 87 reviews|
|construction going||in 55 reviews|
|sports bar||in 49 reviews|
|westin||in 48 reviews|
|little bit||in 40 reviews|
|hotel is undergoing renovations||in 24 reviews|
|rooms are old||in 23 reviews|
|great service||in 18 reviews|
|great room||in 8 reviews|
breakfast was so goog, the 5-7 also
The room is so humid, smell not good......we change the room....it was the same problem ouach!!!
Luxury on the beach
We liked the location and ambiance. Beautiful surroundings and polite, friendly staff.
IThe food leaves room for improvement. The lobster was gristly ang the items on the breakfast buffet were cold. Additionally, the people that greet you upon arrival appear to be there to welcome and help you, but they just want to sell you a timeshare.
No fridge. No complimentary breakfast. No late checkout. Had to clean the coffee maker myself.
stunning view from our room 1174
love the view and the room decor
The hotel is undergoing renovations
Staff of the hotel. The beach and the view
In normal times, this is probably a good hotel. But at the moment the hotel is undergoing renovations. Lots of workers and dirt around the hotel. Parking is far away. Some of the hotel restaurants are closed. Most of the pools are closed. It is not pleasant to go on holiday in this situation. Wait for the renovations to end. Unfortonetly we didn't know all of this when we did our reservation .
Sandy, great to swim in beach that's even has a lifeguard. Cozy beds and cool AC in rooms. Great views. Wonderful staff. Tasty buffet breakfast. Free parking. Great location. Overall great place.
Noise from present renovations and bathrooms near beach/ pool could use more frequent service.
Attentive staff - run down property
This place must be 30 years old. It's in definite need of a refurb. Worn and dirty carpets make the hallways look drab, the stucco and tiles in the guest rooms make the place feel cold and unfriendly. They are refurbishing the lobby, so that's a good start. The food needs a good look at, too, breakfast that was meant to be hot was cold, other items where presented as if they were left from the day before.
A nice beach resort
Breakfast too expensive
The Beach side view was breathtaking. Catered to my husbands gluten free diet. Staff was excellent at every turn!
Doing maintenance a few rooms away with very smelly glues and chemicals along with noise. Food selection for celiac and vegetarian diets is limited and boring.
They upgraded us to an Ambassador suite. Best sleep of our entire vacation. Loved the beach and the pool. We reveled in the torrential thunder and lightning while enjoying our rack of lamb, pizza and martinis at the BBQ restaurant under the palapa. Service was great too. Nice view from both balconies in our room.
very close to the airport one of the 1st stops from the airport
It is really far from the party zone, had to pay $20 taxi each trip from the hotel to the party zone.
Grounds are beautiful but the rooms are well below
The beach The buffet The public areas
Poor quality and cleanliness of room Construction across the hall which started at 9am and filled the hallway with dust.
Mexico is a beautiful place to visit. When visiting Mexico, guests like to go to Cancun. The Westin Resort & Spa, Cancun has stunning views and is family friendly. It is gated for security and has some world-class hospitality.
The rooms include 24-hour room service, complementary bottled water, coffee and tea maker, mini bar, hair dryer, robe, work desk, iron, Wi-Fi, flat screen television, and premium channels. Movies are available for rent from the front desk.
Guests can dine at the Palmar Market, Sea and Stones Restaurant, and Arena Sports Bar.
There is 24-hour fitness center with free weights, cardio equipment, sauna, and tennis courts. The spa at the hotel offers guests many ways to relax and unwind, including massages and hair and nail treatments.
Guests can explore the local attractions such as Tulum Ruins, Chichen Itza, Xcaret Park, and Xel-Ha Park. They can see how much history is here and check out Aztec areas as well.
For those who love being active, there are many activities nearby that they can take part in such as bowling, hiking, sailing, water skiing, kayaking, and snorkeling.
When visiting Mexico, it is important to find a hotel that makes guests feel safe and welcomed. The Westin Resort & Spa, Cancun is just the place. Reservations are easy to make online and if guests have questions about room sizes or amenities, the staff here is bi-lingual, friendly, and knowledgeable of the hotel and of the area. They can guide guests in the right direction before they get here.
based on 2,110 reviews
Policies vary by room type and provider.
Guests with existing The Westin Resort & Spa, Cancun reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by June 30, 2020. For guests making new reservations at The Westin Resort & Spa, Cancun for any future arrival date, including reservations with pre-paid rates, between today and June 30, 2020, reservations may be changed or canceled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
The Westin Resort & Spa, Cancun is located at Boulevard Kukulcan KM 20 in Hotel Zone, 8.6 miles from the center of Cancún. El Rey Ruins is the closest landmark to The Westin Resort & Spa, Cancun.
Check-in time is 4:00 PM and check-out time is 10:00 AM at The Westin Resort & Spa, Cancun.
Yes, The Westin Resort & Spa, Cancun offers free Wi-Fi.
Yes, The Westin Resort & Spa, Cancun offers free parking.
No, The Westin Resort & Spa, Cancun does not offer free airport shuttle service.
The Westin Resort & Spa, Cancun is 6.1 miles from Cancún. The Westin Resort & Spa, Cancun is 37.4 miles from Cozumel.
No, pets are not allowed at The Westin Resort & Spa, Cancun.
Yes, The Westin Resort & Spa, Cancun has a pool onsite.
The Westin Resort & Spa, Cancun has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.