The Fairmont Chicago, Millennium Park is a sophisticated high-rise that combines classic and contemporary styles, with sweeping views of downtown Chicago and Lake Michigan. It is located in downtown Chicago within walking distance to the Millennium Park and Magnificent Mile.
I chose Fairmont Chicago, Millennium Park because of its location and good reputation. After my stay at the hotel I am glad that I made a right choice. When I was checking into the hotel there was some confusion about my reservation. I reserved two rooms but the hotel reservation system showed only one room under my name. After I presented my two hotel reservation vouchers and email communication the front desk manager quickly gave me two rooms without unnecessary delay (the room types were exactly what I requested when I made my reservation). The hotel front desk manager and staff were very courteous while they were trying to sort it out. I and my family had a great stay there. It's location and free room wi-fi connection were excellent.
The room was very comfortable and the hotel staff was fabulous. Really enjoyed our stay.
The parking garage is located right next door and was very easy to access. No need to spend money on valet parking, unless you don't like carrying your luggage. Parking next door was 1/2 the cost. (About $35 per day). Safe area. Great location!
No free WiFi in rooms. In order to use free WiFi, you had to go to the lobby. Pricey stay for no internet access in room.
Good value, good location
Parking high $70 a day, room service cart left in hallway for almost full day. Wireless cost high $16 per day,
The staff was incredibly kind
Bathroom wasn't immaculate
Location - very convenient. One of those hotels that tries to make money on every little extra.
Cockroaches on the 26th floor where our room was. Reported it to the front desk - they didn't sound surprised at all.
Good access to Chicago attractions
#1 WAY TOO EXPENSIVE. Room price was average to low for area. But restaurant was mediocre and priced straight insulting, $29 for a buffet with no omelette bar, no fresh Oj, nothing fresh. Worst buffet for the money ever. #2. No snacks on floors and $5 for 20 Pringles potato chips. No snack food in area especially late night. Room service slow and speedy. #3. $70 for parking. No validation or discount for hotel customers, across the street its $35 also borderline insulting
Great views, great rooms, great staff, wonderful stay.
Pricey room service
I don't recomend for people who go in a group of people!
I went there with 3 more friends. They gave us a room with only 1 bed. CAN YOU SLEEP 4 people in 1 bed? Or do you prefer to sleep in a couch? That's what they said; "sorry, but that's what is available" WHO PAYS A DAMN EXPENSIVE ROOM TO SLEEP IN A COUCH?
Friendly staff Convenient location Cleanliness
Shower lacks decent pressure Room A/C wouldn't cool properly
I will be a Fairmont customer for life. Anytime I am to stay in a hotel, I will be looking to see if there is a Fairmont location available. The staff is always accommodating and VERY polite. I cannot praise them enough. Even the representatives on the phone were extremely helpful. I thank those that assisted in my experience with the most sincere gratitude I can express.
I cannot say anything unkind about this hotel. I notice that some reviewers have stated things like the ceiling is water-stained and there's some damage to this or that. Honestly, I just told the service desk about there being a slight water stain on the ceiling in the bathroom. Other than that I didn't have any issues, and this is my second time staying at this hotel. Really though, are you staying in a hotel because you want the entire room to look brand new? Please redirect yourself to a room in another hotel that costs around 3 times the price of what the Fairmont's rates are. I assure you, for the price offered for the rooms in this hotel, you will not find a better experience.
We went for St. Paddy's so we weren't in the room much and really didn't care about the broken phones and TV, but for a nice hotel, that seems less than what was expected. That being said, I would stay again.
Atmosphere, and the view was fantastic!!
Thin sheets, no blankets.
I loved the service, they were speedy and polite. Food was amazing, expensive but very food. Hotel over all was beautiful and clean. I felt more comfortable at this hotel than any other hotel I've ever stayed in and that says a lot coming from a germ a phob.
Beds were comfy. Good location.
Outlets were damages, ceilings stained from water/heat, carpets torn in restaurant. It desperately needs a refresh