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The hotel was close to where I needed to be and within walking distance to a grocery store. There was a gas station near and it had easy in and out access when I needed to drive around. I kept getting locked out of my room. Although the desk staff was friendly and helpful, every night I had to get my card rekeyed. The complimentary breakfast was not as quickly replenished. I took the last egg omelet when there was still plenty of time left for service, leaving the guests who came behind me without.
Location Hotel under construction, loud noises in the am, room smelled like paint, a little ghetto
Lots & lots of interior construction
Nice location specially the sky ridges connecting 3 hotels to Leachtree Center very helpful staff good security nice size rooms
I loved the staff. So helpful, and friendly. Very accommodating. Just really great people overall. Room could have been cleaner. Bathroom smelled like Pee, and my wife found a tiny rubber band in the bathtub. Neither of us wear braces. Other than that expect to pay typical hotel prices for everything. Overpricing is sadly the norm at places like these.
Tha Executive floor perks were great Whatever issues we had with our room were dealt with quickly The bathroom faucets leaked. The beds and pillows were too soft fo me.
Went there for a concert. We could walk to the Georgia Dome. We were able to valet car and walk to restaurants/bars.
Michael, the concierge, went above and beyond to make our trip a great one. There is no pool.
Friendly staff :) Temp in the room was hard to control. Also the air condition made a very annoying squeak sound all night long.
Hotel is clean, has multiple on-site restaurants including Atlanta's only Tiki Bar, service is prompt and is connected by Slybridge to The Marriot Marquis convention center/hotel. They recently removed their pool and are in the process of installing a large conference center instead. The pillows on the bed are on the flat side and difficult to sleep on, but the front desk is able to get you extra pillows.
Location.!! The bathroom needs an upgrade/maintenance there was a clog. Took a couple of minutes for the water to drain.
This hotel should be closed while being remodeled. The smells noise and dirt are awful. The noise was truly unbearable. And my room was not remodeled. Sticky floor that I asked to be cleaned and never was. Old beat up furniture. Leaky faucets. Toilet that wouldn't stop running. You'd think it was a roadside motel that rented rooms by the hour.
Easy to find, friendly staff, clean room, I'd stay again.
I loved Jazzy J in the club lounge ! He was SO AMAZING! BEAUTIFUL Spirit! Supurb customer service ! I loved the indoor pool garden ! Wish there was a sauna .
We are frequent Sheraton customers and specifically went out of our way to stay here at the Atlanta Sheraton. The parking is a joke. You have to park far from hotel then take a small path down a small car ramp and with kids and luggage it's not only scary it's dangerous. The hotel wasn't as clean as most Sheratons but most of all the rooms were extremely noisy. We could not sleep at all with the noise. Will not stay here again. On a positive note the pool was nice. Not clean Super noisy Parking is a nightmare
I love the pool area and the staff was very friendly! The room was not clean and the beds were old, worn and squeaky.
The hotel was beautiful very clean the pool was great and the staff was very friendly The bathroom door did not lock and the sound proofing for the rooms were awful
I love the location and I have always felt safe here. I have had issues staying in Atlanta in the past, but fortunately, I have never had issues at this hotel. Parking was not included in the price of the hotel. I wish I knew this as I was booking instead of finding out at check in.
We loved the setups of the room, pool was amazing kids loved it. Did not like paying for self parking, valet parking I understand bt paying for self parking wasn't use to that.
The workout room was nice and clean.
The rooms were clean and the decode was very nice Was hard to spot and wasn't close to downtown like the description
Fire alarm ringing all night in the room next to us
Location and price. We requested 2 beds and a pull out or cot on this website. We were told that that set up was a fire hazard and no room in that hotel was set up like the one we requested. We were given the "hospitality suite" which consisted of a bed that pulled down from the wall, a pull out couch, and a cot they had to roll in. There were no actual beds.
Friendly staff Clean rooms
Very nice, clean, and convenient. Way too expensive. Their green housekeeping program was confusing. Food at the hotel was also outrageously priced for quantity and quality of the food.
it was a nice room and pool. no where to park except down the street at midnight in downtown atlanta with my daughter. we first sat for 45 minutes to get into the mariott only to find out they had no parking because it was full and so we had to go down the street park in a parking garage, and walk back two blocks with our luggage at midnight. I will next year stay someplace that offers more to there guests. I was disappointed also in the staff very unhelpful, I just was not impressed at all with what I got for my money
I like being close to the Atlanta area. I like the building architecture and the modern furniture. After getting our key room, the reception attendant was not too clear about our floor number or room number, so we got of course in the wrong elevator (I had all the bags and three small kids). It was a little frustrating I wished more hospitality and clarity for our first time there... Then the next day the alarm clock in the next room to ours started beeping at 5am with no one there to turn it off. I had to call the guest services to ask for someone to turn it off. Of course all the kids I had sleeping with me woke up at 5am!!! not the way you want to sleep at a 5 star hotel!
Supposed to be free wifi. And free parking not amazing at all
The bathroom needed a fog fan. One of the shower doors didn't move very well.
Short weekend trip and could not have asked for more. Excellent service and friendliness impressed us and our friends. It was perfect. Nothing. It wasperfect
Great staff, perfect location, very central. Unique architecture. Highly recommend.
Big hotel. Accommodated my early arrival. False alarm went off at 5:30am, waking all guests. It was not resolved until about 20 mins later.
They had amazing customer service!
Customer Service, lobby, Starbucks on site $35/day for parking
the restaurant service was awful. we went every night. food was great, service was terrible.
Clean room 45 min check in, valet was full, took 2 hours to get s toothbrush
Room was very clean. Comfortable bed. Air worked great. There was alot going on at the hotel that weekend but check in was pretty quick and the riom was extremely quiet.
Excellent location, and services. The rooms seem very dated (south tower). Wallpaper peeling, dark look. Bar area is nice, but staff seemed to not want to be there and it showed in the service. Sat at the bar and had an unpleasant smell.
My reservation was ready. Elevator was not working most of the time, there was a tear on the carpet by the balcony, I was adviced to use the stairs after waiting for several minutes on the only working elevator. Walked to the 14th floor and my card didn't work. I called front desk right away for a replacement card. They explained that they will send someone up, 30min later, nothing, I went downstairs and the staff was short and lazy. I politely asked for a replacement card and asked if there is any kind of compensation for all the inconveniences that happened. Front desk said there is nothing they can do. It is very unlikely I'll get a room there again.
Expensive Valet only
Lobby was nice & location was good The carpet was stained and worn, and so was the furniture. The tub was so clogged that the water backed up to your ankles even in a quick shower. Valet never answered the phone and was slow even when there were four or five guys standing around. Self park is not even an option. Check-in was slow. View was horrible- we had an inside facing room. I've had nicer stays at budget hotels. Don't expect much from this place. Every amenity is charged separately.
We didn't know the limit until we had already booked and gotten the itinerary. Very inconvenient and we had to pay for 2 hotel rooms because we could not cancel. The staff we spoke to on the phone were unpleasant. We were calling to let them know we were going to be arriving late and it turned out we couldn't stay there at all. It would have been nice to know the fine print about the pet friendly hotel before I booked and paid.
Location is great. Easy walk to Phillips Arena and other attractions in the area. Valet parking attendants were wonderful!! Booked online thru hotels.com. Reserved a deluxe double room, with 2 double beds. Got the two beds, in a tiny single room with moldy bathroom in which the tub barely drains while showering, for $358.00. Extra charge for internet!! Called front desk after arrival. Told me they could not do anything about it as I had booked through a third party. Lesson learned.....go direct!
Very nice hotel! N/A
Desk manager mariadirty roo Dirty room. No wakeup call. poor valet service
Only thing I liked was convenient location and the service was very friendly. I can't believe this hotel has 4 stars. It barely feels like a hotel and its quite impersonal. The CNN aspect is interesting but the building feels like an office with the hotel as an after thought. The rooms are super out of date and there are no outlets that are easily accessible near the bed which is super annoying for plugging in devices. Also, you have to pay $15/day for internet. SERIOUSLY! Internet should be free and included in the price, PERIOD. The nickel and dimming is super annoying. It reflects how out of date the hotel is. I'm not sure how other ATL hotels are but I'd encourage you to find a better place to stay. I really hope ATL has better options than this place.
Balcony was a plus My husband and I stayed for (3) days. Our room only cleaned 1 time. On that serviced day, only (1) towel returned, and I had to request a towel the next day. My son had the identical room and his wife had gotten ill one night, they had to call house keeping at (1am) to ask for a clean-up. The hotel staff came in and used a wet vac... to pick up (bio-hazard) vomit that had hit the floor. I'm sure this happens from time to time and you'd think they'd use some kind of disinfectant and clean more thoroughly the next day or on the occasion.. No other cleaning application was applied. Gross
The valet parking took to long to get your car
Close enough we were able to walk to the venue and several choices of restaurants nearby. $35 added for required valet parking with almost an hour wait for our car to be retrieved.
Very nice room with amazing view of dowtown
Location,luxuries ,clean,staff,view Valet parking
View from the room was lovely. Used to having breakfast and parking included in the price of the room.
The valet parking and baggage storage staff were very friendly and helpful, but the check in receptionist was cold and impersonal. For these prices, WIFI should be free. Period.
Staff were great
Rooms were nice and clean For the cost I would hope for a peaceful nights sleep but instead loud music was played half the night along with younger girls running and laughing up and down the hall. Very disrespectful.
Location Poorly managed and staffed. Rooms need insulation from the hallway sounds. Charged for Internet when I was told it was free as a Starwood member.
I loved how accommodating and welcoming they are for pets. The cost of the room based on the size. Was expecting something much bigger for the cost of the room.
Close to all I needed, amenities were complete Noise, heard next room talking till 3 am.
Incredible views. Within walking distance of almost everything Atlanta has to offer. Friendly staff, quick to respond to any requests at any time of the day/night. Our AC unit lost power at 11pm, they had it working by 11:30pm. ORDER A DRINK at the bar on the 73rd floor and then sit back and relax while the room rotates, giving you the best view of every part of the city. Worth the money. Only complaint - the beds in the double queen rooms are small, and do not comfortably sleep two adults.
This is the 2nd Westin I've stayed in and they have both been great. At this one in particular, the staff was super nice and I had a very good experience. The bed was amazing. Beautiful hotel from the outside too. The room wasn't as big as I was expecting and I had hoped for a bathroom as nice as the one I stayed in in St. Louis. It had a big walk in shower while the one in Atlanta was a standard tub you can find in any hotel.
I loved the view from our floor and the room overall was very comfortable and clean. I did not like that you have to pay for wifi unless you are a member.
Great meeting hotel, with the best and friendliest staff anywhere. Really good lunch options are in the contacted food court.
Location and the people are awesome. Small room. Didn't have a King that I requested. Got 2 doubles. Typical over - expensive food and beverage that you have to stand in massive lines for.
There should be a shuttle to and from the airport and a a better parking system
Loved the location? Could of been a little cleaner.
initially given poor room. charge for room from Hyatt showed up on my card
Computer downtime meant manual check-in system with pen and paper. They had all hands on deck and handed out vouchers to guests in long line, served drinks (alcoholic included) at no charge, and walked you to your room. Overnight parking was very pricey (I think $35/day).
The staff was very friendly and accommodating. Very polite. Even the cleaning crew when you meet them in the hall they all said good morning have a great day. I forgot to leave my keys in my car one night when we got in and they sent a security office named Erin to my room to get my keys and very polite. I told them I was so sorry he said no ma'am it's fine. Very friendly. Nothing.
Excellent front desk and bell staff. Plenty of rooms for early check-in. Room balcony doors actually open so you can get a breeze and see the city. Excellent location for getting all around the city. The interactive TV menu is cumbersome, the mouse on the remote is crap and takes like a million spins to get anything done. Its just not very usable sometimes.
Comfortable bed , I was upgraded to a king and also put up on a higher floor by request. The view from the tower is no view at all just down town traffic and noise. Also the walls are thin, I could here others toilet flush and door closings.
We stayed here twice in 1 week and requested a King with View room. The first time we got just that, and the skyline view from the international tower was beautiful! The room was quiet, modern, and the best part was all the electronics plugs offered on the nightstands! Great location to restaurants and the trolley. When we checked in, we were told we were "guests of the day" and were given a voucher for food/drink items at the hotel's market. As we checked out, I happened to speak to a nice gentleman at the front door and mentioned we would be back in a week's time because we were celebrating our anniversary in Aruba. He gave me his card and said he and his staff would ensure that we had a great time when we returned. When we returned, he had upgraded us to a King Suite on the 17th floor with a corner view and 3 balconies! It was the most amazing room I have ever stayed in at a hotel. THANK YOU!!! We also had a nice "snack" in the bar and I had am amazing kale salad. We are now huge fans and will be staying at this hotel whenever we can in the future. Our King Suite Corner View room could have been vacuumed better. It was apparent that housekeeping does not use a crevice tool at the edges of the carpet, for they were very dusty and dirty throughout the unit. Same with the window tracks, but this is pretty minor. Otherwise the room was AMAZING!
I like the fact that is in the city ,and I didn't had to rent a car everything is just there great location. But the room that I got its wasn't clean everything just was dasty the sheet was very dirty I don't think that hotel with high quality like the say but honestly it's wasn't athe all I'll give it rate 5 star only because the location was great.
Great staff, great location, great place
Location Room was tight. The did not take the effort to find my marriott rewards number ( did not have with me). would not consider an upgrade evin if I paid because I booked with this site.
I mistakenly booked a reservation here and called 10 mins later to cancel. I was told on the phone that I would not be charged anything for the cancellation but was charged $224 for not staying there. I understand cancellation fees but don't make promises you won't keep.
The employees No pool or jacuzzi. Or free breakfast
The staff at the hotel was without question second to none. I travel over 200 nights per year so I have a bit of hotel experience. The traffic at the front was a bit much, but the Valets manage it extremely well. The Valets are the best I have ever seen.
champagne at check in.
The beds, service, staff, everyone is here to help you enjoy and relax life. My favorite and only place in Atlanta I will stay.
Everything on the Room Service menu was excellent.
The Hotel while a Ritz Carlton also has a boutique feel, the rooms are exceptional in function and style. All of the staff that I interacted with were warm and friendly There was nothing I did not like
Great service and friendly efficient staff.
The bed and the pillows There is no electrical adapter
Almost everything was perfect except the size of the room for a family of 4. The food arrived to the room not hot but a little cold from room service. Room size was small for a family of four. Beware if your flight arrives early check-in time is at 3pm!!!
My girlfriend and I spent a weekend in the city and we couldn't have asked for a better place to stay. The room was perfect for our needs, it was clean and everything was as we expected. It was convenient to several restaurants and shopping. would definitely consider straying here again. Parking is probably my biggest issue, it's a little too expensive and wish it could be complimentary to guests.
The Bed was so comfortable!!!
This was the worse hotel experience of my life!!! They had overbooked the hotel by a large number of guest and had to make arrangments for us at another hotel. The hotel was not in the location we wanted and they did not call and let us know ahead of time of the change so that we could arrive earlier instead of having to go half way across town to stay. The ast. Manager on duty was not appologetic and did not seem to care. I took it as this was a normal occurance by the way they acted.
Lobby and surrounding areas were beautiful. Close to the places we wanted to go. Room was very small for the money even though I got a deal. Beds were really small. We have never stayed in a room with 2 beds that were not queen beds
Very friendly staff! Excellent Nothing
Everything!! Especially how they accommodated my 10 yrs old granddaughter and made her feel special. They even made her and her stuffed animals name tags. That was just too precious!! With there was an ATM on every level.
The hotel is perfectly situated in mid town. The staff is wonderful, facilities great, and great food. The bathrooms are a little dated and need to remove the tubs and put in bigger showers for two
Very hard to get a waiter at the Sunday brunch. Not used to having to search for help at Four Seasons hotel.
Was all good
very nice staff very accommodating liked food in bar and lctaion was perfect for us high price, nothing special about the room or bathroom, early turndown very poor value for the money
Staff was incredibly nice No outdoor pool (which every nice hotel in Atlanta has) and no movies or decent tv stations in room?!? We checked into hotel for a 'staycation' and wanted to sit by a pool during the day and get room service/watch movies at night and couldn't do either!!! Total disappointment and WAY too much money to not have basics like that. We ended up wandering through the mall because we had literally nothing to do there... huge waste of money.
The decor was just amazing and really enjoyed my stay. Simple words - pure luxury in everything. Impressed! :) It's no doubt is expensive to stay and valet parking kind of slow.
The staff was phenominal. They were professional and courteous the entire time. THe room was nice and very clean. Considering how much the room cost, i expected a little bit more, but it seems like you have to be very careful on what you do or else you will incur extra fees. To start off, parking was an extra fee. When we checked in we were told that internet and use of the spa area was complimentary. When i tried to login to the internet, I was given the option to pay for a day of use or a couple of hours. When my wife went to the spa area and asked if she would be able to use the facilities for free she was told no and given a price guide. Now i didnt expect free services, but i did expect that when i am told the spa is complimentary i assume it meant free use of pool, steam rooms, hot tubs, etc. Don't get me wrong. I came to this hotel just knowing it was expensive, but the rooms value alone just did not meet the cost . After a stay here, I would like to explore a lower tier of hotel within the city. I truly think i could get the same value for a much lower cost
Loved the valet, design, location and overall customer service of team. Indoor pool was nice but more sun exposure/outdoor pool or larger deck would be great.
Guest room Lobby Hotel Exterior I had the pleasure of being one of the first guests who checked in to the new St. Regis Atlanta which opened on April 14th. I arrived to the hotel shortly after their ribbon cutting, and the hotel felt very alive. judging from the first moment I walked in to the hotel, I felt like they have been open for over 5 years, and that nothing seemed to be worng. I had the most warm and welcoming arrival - the doorman was very pleasent and asked for my name, he quickly assisted me with my bags and escorted me to the front desk. They knew my name as soon as I arrived, and checked me in (and gave me a nice upgrade as I am a Platinum member) to a nice suite. I was escorted by the front desk person to the floor, and met my butler (yes, I had a personal butler). She was very nice and escorted me to my room. she explained about all the services they provide and offered to unpack me and provided me with a great explanation about the room (they have a cool TV in the bathroom miror). The gym is overlooking the pool and has one of the best equipments I have seen. Although I didnt have a change to use the spa, it looks like a great experience. The bar and restaurants were full with people (which I guess came for the first night). This was a true 5 star experience - i will be back next month to Atlanta and will not look for any othre place to stay.
This hotel was superb! The rroms were well appointed, spacious, the bed was like sleeping on a hundred soft pillows. The bathroom had a deep soaking tub and a TV hidden behind the mirror over the sink, behind 2-way glass! If you need a ride to nearby shopping, you get ferried in the hotel car which is a Bentley! Food was great, service was flawless. Would stay again without hesitation.
The hotel itself is beautiful: cold but tastefully decorated. We waited 45 minutes for our room keys. During this time we toured the spa and the pool deck. Upon check-in we alerted the staff that we were hungry; no one made mention of the fact that Paces 88 closed at 3 pm and didn't reopen until dinner. The butler assigned to us was anything but helpful. Went to see the concierge. The chef concierge Jeff suggested we walk across the street to Whole Foods for a lunch buffet. Not quite what we had intended; a recommendation of The Capital Grille would have been more appropriate. Room service it would be. When we got back to the room there was no dining menu. A call to the ''butler'' yielded a 20 minute wait while she fidgeted with her computer so she could view the menu. She read one-word descriptions and asked what we'd like. I asked for a print out of the menu. That took 20 minutes to deliver. We walked to Brio, the highlight of our visit. I scheduled a 90 minute facial to help myself relax in the Remede Spa. Several times during the treatment the sound of a washing machine on high spin cycle erupted, startling myself and the spa technician. The tech apologized and said she would find out what the noise was so that the next person wouldn't experience it, with no concern to my experience. There are still signs of construction going on throughout the hotel. If the hotel wasn't ready for guests, in my opinion, they shouldn't have opened. A good first impression is always important. Overall, probably won't visit this hotel again. The Ritz Carlton has better service and much more concern for their guests.
I had the pleasure of being one of the first guests who checked in to the new St. Regis Atlanta which opened on April 14th. I arrived to the hotel shortly after their ribbon cutting, and the hotel felt very alive. judging from the first moment I walked in to the hotel, I felt like they have been open for over 5 years, and that nothing seemed to be worng. I had the most warm and welcoming arrival - the doorman was very pleasent and asked for my name, he quickly assisted me with my bags and escorted me to the front desk. They knew my name as soon as I arrived, and checked me in (and gave me a nice upgrade as I am a Platinum member) to a nice suite. I was escorted by the front desk person to the floor, and met my butler (yes, I had a personal butler). She was very nice and escorted me to my room. she explained about all the services they provide and offered to unpack me and provided me with a great explanation about the room (they have a cool TV in the bathroom miror). The gym is overlooking the pool and has one of the best equipments I have seen. Although I didnt have a change to use the spa, it looks like a great experience. The bar and restaurants were full with people (which I guess came for the first night). This was a true 5 star experience - i will be back next month to Atlanta and will not look for any othre place to stay.
Clean Location proximity to my office location Approachable-ness of staff Asked for a quiet room, they confirmed a quiet room. After a late arrival, I was awoken at 07:00 the next day to jack hammering and drilling from the room next door, which continued until I complained at 08:00 (front desk did not appear to be aware, needed to contact engineering). Room service forgot to include bring one of the items that was ordered and itemized on the bill until after I pointed it out that the item was missing.
Gym Sauna Great staff
Friendly helpful staff I stayed in two different rooms that were smelly - one smelled musty, the other smelled like marijuana smoke. We didn't enjoy that.
loved the steamroom pool was clean and the temperature was perfect didn't love the fact there was no jacuzzi waitress in the bar wasn't the friendliest parking was not cheap $24 to self park and &35 to valet
The rooms were beautiful and the staff was very attentive One of the night front desk staff members said something rude to our group when we arrived home.
I love staying at the Grand Hyatt ! The staff always remembers us and are always so helpful, the food is great, they have a very nice bar area that we enjoy coming to after dinner, and once you get there you really don't have to get back in your car because the driver can take you most places!! A great place to stay for a weekend!
Steam room, sauna, and luxury shower all included in the gym area. Great pool and comfortable beds. Will absolutely be back!
I know this is silly, but the late night room service menu is lacking for good snacks and included mostly salads and sandwiches. Not exactly what most people would look for on a late night menu! Parking is expensive and wifi is only free for 24 hours.
The bartender was very informative with an amazing personality!!!!!!
Clean, nice pool and walking distance for most bars/restaurants. Although the booking sites claim "free wifi" and "parking", both are additional. Parking is 30 dollars a night and wifi is 12 dollars a day. When we came in the man who checked us in reassured us of this when giving us our keys. the lady who checked is out was very persistent about us paying parking per night. Essentially if you stay for a week expect a 210 dollar fee. This is not the valet fee, just parking deck fee. The woman at check out was very rude about this charge.
Beautiful layout, waterfalls in lobby. Expansive grounds and trails.
I literally just slept there during a very busy two day event, so I don't have much to base service on. It was very clean, professional looking. The staff were very friendly. The parking garage was a bit tight and difficult to get out of when others were trying to get in. I suspect it was constructed long before mammoth SUV roamed the world.
The rooms are extravagant - especially for the rates!!! I would like to have had complimentary breakfast available. More importantly I don't understand why a 5star hotel didn't have at least one microwave available for client usage!!!
Location Services seem to be declining.
ease of check-in. Friendly staff. Overall stay was great
The hotel was in a good location. Plenty of stuff to do. Great, safe, clean, family friendly mall within walking distance. Covered parking, with elevators to hotel lobby. We could not turn down the heat in our room, unit on wall broken. Had to turn unit totally off. Needless to say, one stuffy restless night. The pool was really , really nasty. Water was very cloudy, couldn't even see the bottom of the pool. There was all kinds of dirt, hair, film floating on top of water. Parking garage is very tight.
The hotel is amazing beautiful clean and love the private garden. The location was great right across the street from the mall.
Beautiful facility. I would have preferred that the two beds be queen size instead of standard. I am used to having a little more room to sleep in.
Beautiful views We could not check in early. Our group arrived at approx 10:30 am; we did not check in until after 2:00 pm No complimentary coffee.
About 10-15 minutes from every activity and shopping areas in Atlanta. Fairly close to a Walmart and Target. Service was fine, average. Very OLD fixtures in the bathroom. Had trouble stopping the tub to bathe. Toilet took awhile to flush. Charged me $40 extra as a "deposit" and had no knowledge of this. Parking was tight in a underground garage. Fairly old hotel.
Very nice hotel visually. The bed was comfy. The water was nice and hot. I had a very lovely view and a clean room! The customer service was extremely rude and aggressive (very shocking for 3 different women but the same attitude)... They showed no empathy for the long unnecessary wait as they talked amongst each other. Talked as if they where not happy to be there. Everytime I called down to the front desk either no one answered or someone answers then puts me on hold til I hang up. Then I had to go downstairs just to see them talking. The room service was terrible. $34.00 for 4 pieces of cold moist cod and fries+ terrible coleslaw. 8 buffalo wings that dry and not to taste. What a waste. We ate pizza after. And why is there only one small trash can in the room and it in the restroom? They tried to charge me for the complimentary breakfast. No one informed me that I needed a ticket. I was there 2 days. The breakfast presentation was great! But the service once again was terrible I had to track some one down for water and service. Both mornings the unorganized maids knocked on my door between 8-9 waking me up thinking I was not in the room charging in the room to clean or whatever. I was sleep and half naked. That's not how a person wants to wake up. I just can believe such a beatiful looking place would have such an awful experience.
bed was excellent, very cozy, i liked the fact that it was right across the street from perimeter mall. The inside and outside garden was very beautiful. They also had a Starbucks! 12:00 check out time. No complimentary breakfast, air condition could have gotten a little colder, bathroom tub could have been cleaner…i saw a few strands of hair.
Nothing Customer Service and communication was terrible. Would never go back.
The best service I have received at a Hotel in many years! Everything was great.
View and bathroom
I was visiting Atlanta for the weekend. The Loews was a great home base for the weekend. The location is excellent in Midtown convenient to Marta and also easy to get in and out of the parking deck to explore Atlanta. The room was spacious with an extensive view of midtown and downtown from our room through floor to ceiling windows (we were on 25th floor). The bathroom had a separate shower and bath which I really liked and a TV. The restaurant in the hotel was very good. We are there for dinner one night and liked it so much we went back for a late night snack the next night. There is also a Cafe Intermezzo right outside the hotel to grab a glass of wine and people watch on Peachtree St. Prices were expensive for the weekend we were traveling. The bathroom was showing a little wear and tear with paint peeling on the ceiling.
Staff were amazingly friendly. Especially Courtney at the Front desk. Great location, very clean and well appointed rooms.
Great hotel and well decorated for the holidays. Hotel offered anything you could need. No pool and room did not have view of Atlanta but it was one of the affordable rooms.
Lovely decour! Staff was really nice. Charges for local calls and wifi.
The hotel is immaculate. Great location and the comfiest bed and pillows I have ever had. I stayed for 4 nights and loved it. The bar / restaurant area is small and lacks any atmosphere. Also, a bottle of water in the room is $6 so my advice is go to the meat by store.
The staff and location Room service was expensive
The hotel's restaurant, Fork & Juniper, has great cocktails -- try one of their gin drinks.
Hotel was modern and staff was incredibly friendly. I read previous reviews stating that the fire station was loud. I heard it once or twice, but I didn't find it to be a concern. The hotel provided ear plugs in the room for those that are light sleepers. We were attending a festival in Atlanta as we do every year. We haven't stayed that this location, but I definitely will again. For the money paid, the hotel stood up well against several other higher priced hotels we have stayed at in the area. It rained and they provided umbrellas for us to use during the festival as well. There wasn't clearly marked hotel parking... we used the valet, which turned out to be somewhat comparable in price. Valet staff was very friendly and fast.
The staff is always friendly and the rooms are great - comfy bed, modern, quiet, and an outstanding shower!
Friendly Staff Good Location Room very comfortable It was after 3pm before I could check in and it would have been longer if I would have waited for the double room I requested when I made my reservations.
Great location. Perfect rooms.
We were happy with the location and how quiet it was. We did not like the cost and we were disappointed in the cleanliness. The room was not filthy by any sense of the word, but when we arrived in the room there was an empty coke bottle sitting out and we were missing soap for the sink. We stayed several days and one day the room did not get cleaned. The carpet needed vacuumed and the furniture was dusty.
Location was convenient. Noise - walls are paper thin. Loud guest noise in hallway and elevator area. Amenities. Had to ask for shampoo, etc. Coffee was not replenished.
I arrived only to be told that they had over-sold that evening and that they could not honor my reservation. They moved me to a lesser-quality hotel up the street for the same amount of money.
Great, friendly staff
Very friendly staff but there was dried blood on my sheets. Needless to say, I was unable to sleep comfortably after finding the dried blood in the sheets.
Close to anything. Enjoyed my stay very much Some areas had strong smell of marijuana or weeds.
Bed was very comfortable and room was nicely updated. Being located across the street from a very busy downtown fire station was annoying. $30 parking was steep considering price paid for room.
Extremely personal service even with having more than 300 rooms. I used the concierge services with great results (Thank you , Angelica!). The car service was prompt and efficient. (Thank you, Richard!). We will definitely stay again and highly recommend this outstanding hotel.
This is completely out of your control, but the traffic & amount of people walking around was what I did not enjoy. I didn't realize this hotel was attached to a mall, or I would not have booked.
always the same people working there year after year
We loved the staff they were all very helpful and attentive. The ambiance was nice and it was great that Lenox mall was connected to the hotel and Marta was literally accross the street. My only complaint is that the room didn't have a fridge or microwave and the pillows are too firm.
Valet was pleasant. Under-staffed and over-booked - best bud and his 12 year old son were bumped. Room was not cleaned the first day. No mini-bar. Very low water pressure in the shower. Overall, very average hotel but is priced to complete with the Ritz and Four Seasons.
everything you have to pay for parking
BEAUTIFUL ROOMS AND A VERY KIND AND ACCOMMODATING STAFF, ENJOYED MY STAY.