Hotel Heritage

The rooms were very clean and comfortable, according to many guest reviews.

Several guests mentioned concerns about roaches in the room and bathroom, as well as issues with the bathroom door and room odor.

Guests expressed dissatisfaction with the front desk staff's attitude, including instances of rudeness and unhelpfulness.

Some guests mentioned that the staff was friendly, but there were also complaints about rude behavior and unprofessionalism.

Guests mentioned that the hotel was extremely strict about parking and required specific details about the vehicle, which caused inconvenience.

Some guests were disappointed with the room amenities not matching the online descriptions, such as the lack of a love seat and microwave. It's advisable to clarify room features before booking.

Some guests were surprised by additional charges, such as a $10 per night fee for booking through certain platforms. It's recommended to inquire about all potential fees before confirming the reservation.

Several guests reported issues with cleanliness, including roaches, dirty bathrooms, and smelly rooms. It's important to manage expectations regarding cleanliness and address any concerns with the staff promptly.

Despite the hotel being listed as offering breakfast, some guests were disappointed to find that it was not available. It's advisable to confirm the availability of breakfast before arrival.

Guests mentioned that the hotel was strict about parking and required specific vehicle details. It's recommended to be prepared for detailed parking requirements and potential additional charges.

The hotel offers increased accessibility and features such as elevators, making it suitable for guests with mobility needs. It's beneficial to inquire about specific accessibility features based on individual requirements.

Some guests experienced rude or unhelpful behavior from the front desk staff. It's advisable to maintain clear and respectful communication with the staff to address any issues effectively.

Guests noted that accessing the pool required staff assistance, and there were instances of staff absence. It's recommended to inquire about pool access procedures and hours to plan accordingly.

Some guests were surprised by additional deposit charges, which led to inconvenience. It's advisable to clarify deposit policies and any potential refund processes before check-in.

While the hotel offers a convenient location and comfortable beds, it's important to manage expectations regarding amenities, cleanliness, and potential noise disturbances.