Pros (+) The hotel was clean nice comfortable bed.
Cons (-) Wish vending machine took card instead of cash only
2 stars
Hotel Heritage
Provider
Provider for Hotel Heritage
Provider for Hotel Heritage
Provider for Hotel Heritage
Overview
This El Monte, California hotel is 30 minutes’ drive away from Disneyland. Free Wi-Fi is offered in all rooms. Each guest room at Americas Best Value Inn & Suites El Monte is equipped with a cable TV. All rooms provide a refrigerator and an private bathroom. Tea and coffee-making facilities are included. Toyota Speedway is 10 minutes’ drive away from Americas Best Value Inn. Los Angeles International Airport and Santa Monica 3rd Street Promenade and Pier are within 40 minutes’ drive away from this hotel.
Latest deals for Hotel Heritage
Amenities at Hotel Heritage
- Outdoor pool
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit located on ground floor
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Accessible by elevator
- No smoking
- Upper floors accessible by elevator
- Designated smoking area
Services and conveniences
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Tour desk
- Key card access
- Express check-out
- 24hr front desk
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Dining
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
General
- Family rooms
- Hardwood or parquet floors
- Lockers
- Telephone
- Carpeted
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bedroom
- Socket near the bed
- Alarm clock
- Clothes rack
Parking and transportation
- Free parking
- Private parking
Workspace
- Fax/photocopying
- Desk
Pool
- Outdoor pool
- Pool towels
Reviews of Hotel Heritage
5.7
Fair
393 verified ratings
Wonderful
122
Very good
46
Good
62
Okay
43
Fair
38
Mediocre
18
Poor
64
Summary of reviews
Guests say
Guests appreciated the clean rooms and friendly staff, highlighting the good management and comfortable beds. However, many reviews pointed out significant issues with cleanliness in some rooms, rude service, noise from the location, and additional fees that left guests dissatisfied. The breakfast options were also limited, and some guests experienced problems with amenities like the TV and shower.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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Score by provider
5.7 out of 10
58 reviews
8.2 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
How is the cleanliness of the rooms at Hotel Heritage?
The rooms were very clean and comfortable, according to many guest reviews.
What are the common concerns about the hotel's cleanliness?
Several guests mentioned concerns about roaches in the room and bathroom, as well as issues with the bathroom door and room odor.
What are the main complaints about the hotel's customer service?
Guests expressed dissatisfaction with the front desk staff's attitude, including instances of rudeness and unhelpfulness.
Are there any positive comments about the hotel's customer service?
Some guests mentioned that the staff was friendly, but there were also complaints about rude behavior and unprofessionalism.
What practical information should guests know about parking at Hotel Heritage?
Guests mentioned that the hotel was extremely strict about parking and required specific details about the vehicle, which caused inconvenience.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Selection Carefully
Some guests were disappointed with the room amenities not matching the online descriptions, such as the lack of a love seat and microwave. It's advisable to clarify room features before booking.
Check for Hidden Fees
Some guests were surprised by additional charges, such as a $10 per night fee for booking through certain platforms. It's recommended to inquire about all potential fees before confirming the reservation.
Be Mindful of Cleanliness Concerns
Several guests reported issues with cleanliness, including roaches, dirty bathrooms, and smelly rooms. It's important to manage expectations regarding cleanliness and address any concerns with the staff promptly.
Verify Breakfast Inclusion
Despite the hotel being listed as offering breakfast, some guests were disappointed to find that it was not available. It's advisable to confirm the availability of breakfast before arrival.
Parking Details
Guests mentioned that the hotel was strict about parking and required specific vehicle details. It's recommended to be prepared for detailed parking requirements and potential additional charges.
Accessibility Considerations
The hotel offers increased accessibility and features such as elevators, making it suitable for guests with mobility needs. It's beneficial to inquire about specific accessibility features based on individual requirements.
Communication with Staff
Some guests experienced rude or unhelpful behavior from the front desk staff. It's advisable to maintain clear and respectful communication with the staff to address any issues effectively.
Pool Access
Guests noted that accessing the pool required staff assistance, and there were instances of staff absence. It's recommended to inquire about pool access procedures and hours to plan accordingly.
Clarify Deposit Policies
Some guests were surprised by additional deposit charges, which led to inconvenience. It's advisable to clarify deposit policies and any potential refund processes before check-in.
Manage Expectations
While the hotel offers a convenient location and comfortable beds, it's important to manage expectations regarding amenities, cleanliness, and potential noise disturbances.
Location
12040 Garvey Avenue, El Monte, CA 91732
What's nearby
- El Monte Metrolink Station1.4 mi
- El Monte Bus Station1.6 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Hotel Heritage
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 5.8 |
|---|---|
Distance to city center | 0.7 mi |
Nearest Airport | Long Beach Municipal |
Distance to airport | 18.6 mi |