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||||Excellent - 1427 reviews|
97% found the
staff to be very friendly.
89% said the
reception staff was great.
Air-conditioned Airport shuttle Bar/Lounge Express check out Fitness center Golf
Internet Kitchenette Meeting/Banquet facilities No smoking Parking Pets allowed
Pool Restaurant Spa Storage available Wheelchair accessible WiFi
Panoramic suites offer striking city views of the Main River at this elegant, modern Frankfurt hotel. Savour the finest modern German cuisine at our Signatures Restaurant and discover the contrasts that define the city right next to the hotel: towering skyscrapers and the global financial centre are just minutes from the historic Old Town...
Overall Rating - Excellent - 1427 reviews
1. The reception desk did not care priority club member. 2. Even I showed them my card twice they still could read out that I'm a platium menber and refused to allow me to use club lounge. 3. They did not give me a connection code to use wifi for free. 4. The bath tub needed whole night to sink the after bath water. ... more
I am an Intercontinental Hotel 'Gold Ambassador' member and am a fan of this hotel chai. I stayed at this hotel in Frankfurt in Nov 2009. The hotel room was small - and this is the best thing I can say about the hotel. The bathroom reaked of urine-smell from the moment I stepped in the room, which they could not get rid of even though they had acknowledged this problem. I had complained several times about this problem, but nothing ever got done. They failed to clean my room 2 nights out of the 3 nights I stayed there - each time, I had to wait in the lounge at 10 PM waiting for my room to be cleaned, falling asleep on the lounge chair from my long day of meetings. The front desk people acted like as though they were doing me a favor for letting me stay there (although they were more than happy to take my money, and lots of it at that). The staff was rude and unhelpful - If they treat a 'Gold Ambassador' member so badly, I would hate to think how they must treat their other gues... ... more