Full-service hotel within 6 mi. of Cleveland Hopkins International Airport. Features Boulevards a full service Restaurant & Lounge, daily room service, fitness center, indoor pool, and meeting rooms. Guest rooms all include a pull-out sofa, in-room coffee, two line speaker phones and daily newspaper. Center of Westside Business District- across from the 100+ store, Great Northern Mall, minutes to NASA Glenn Rearch Center.
Underwear found in first room, loose change on bathroom floor in second room. Odd and not clean.
The lady at the front desk sometime after 11 P.M. on November 24 was friendly, professional, and helpful. She had a customer on the phone that I think she was being very patient with, based on what I heard of the conversation, but she made sure the whole time that she knew I was waiting and tried to expedite my request at the same time.
Our biggest complaint was that the sleep number bed was uncomfortable. I don't know what kind of deal you got on those, but they hurt. Also, the shower was dank and dark. With the sloping in the tub, I'm not sure how somebody who's older or in any way disabled would handle it--I almost fell several times and I'm in fairly good shape. The ceiling was oppressively low, and we only received one regular coffee packet, so only one of us had coffee.
Shuttle service to CLE airport.
Good location, nice malls right next to it, as well as wallmart and target, nice restaurants very closeby, shuttlebus to and from airport, friendly helpful personnel.
No waterboiler in the room! A bit outdated.
The stay was great and the staff terrific
They never had the reservation I made with your company. I had to call the hotel directly and make my own reservation. How in the world could I get in touch with you? You had a phone # I never heard of nor did anyone else.