The location and the gym
I was transferd to three room because one had trash in it after it was cleaned, the second had 4-inch deeps in the matress...they weren't flat...it looked like they were mattresses from 20 years of usage...the third room on the 9th floor with out any reception. The manager was made aware. My three night stay was over 500.00 USD. The hotel is not the Marriot standard. It looked like it was a Motel 6.
Vallet Parking is the only option
Location, friendly, helpfull staff, comfortable clean rooms
Ice machine missing on our floor...left over item from another guest found on floor...nothing major
From the moment we walked in the doors right through to checkout we were made to feel very welcome by all the staff, from front desk right through to housekeeping. We stayed in the south tower and appreciated the large room and most important, the cleanliness of it. The location cannot be beat, so close to everything. we will definitely make this our hotel of choice for future trips to Toronto.
The only thing missing in the room was a mini fridge.
The hotel was great. Met my expectations.
Our room was next to the elevator ... it was a bit noisy on Saturday night.
We purchased 2 nights because we thought it was a four star hotel. It barely made three in my estimation.
The room was small and drably furnished. It looked old and overused. Bath area also tiny. Just not up to quality standards.
centrally located, excellent and acomodating staff that made you feel welcome
The staff was excellent and the location was good.
The North Tower is in desperate need of renovation. The rooms and hallways look extremely dated. Parking is expensive.
Very glad that they have free wifi in the rooms. Don't actually spend too much time there, but its nice to have the bar/coffee next to the lobby and though I didn't eat at it this time, the breakfast buffet was good in the past. My friend came to pick me up and was able to leave the car out front while she came up to get me instead of having to try and find parking.
Checkout can be a little chaotic - would be nice if they did auto checkout and left me a preliminary receipt in my room like a lot of other hotels do.
The hours of whirlpool.
Great location on Yonge St. Food, subway station nearby. The place looks a little dated but that doesn't bother me as long as it's clean which is the case. Flat screen TV but no safe, no fridge. Staff friendly and helpful.
The place is so badly protected against noise that I would probably not stay there again unless renovated. I don't mind a bit of traffic noise (the hotel is in downtown Toronto after all) but hearing outside airconditioning units howling all night is pretty annoying. Having tried different rooms I suspect they don't have any quiet rooms.
High price of parking -- $35 per night is very high