Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.0 "Internet works perfectly."9.1 "91% said the
wifi quality was great ." 9.0 "90% thought it was agreat value ." -
8.9 "Location is great."9.9 "99%
liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." 9.8 "98%enjoyed the restaurants & bars nearby ." 9.7 "City centre within easy reach , said 97%." 9.8 "98%liked the proximity to sightseeing ." 8.8 "Easily accessible by car , said 88%." 8.9 "89% thought it waseasy to get to the train station ." -
8.6 "Great service."9.3 "93% found the
staff to be very friendly ." 8.5 "85% said thereception staff was great ." 8.7 "87% thought theservice was very professional ." 8.5 "Housekeeping was great , according to 85%." 10.0 "100% said therecreation staff was great ." -
6.1 "Rooms are ok."6.7 "67% said the
view was so-so ." -
6.0 "Breakfast is mediocre."
Overall Rating
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9.0 "Internet works perfectly."9.0 "90% thought it was a
great value ." 9.1 "91% said thewifi quality was great ." -
8.6 "Location is great."9.8 "98%
liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." 9.9 "99%enjoyed the restaurants & bars nearby ." 9.8 "City centre within easy reach , said 98%." 9.8 "98%liked the proximity to sightseeing ." 8.7 "Easily accessible by car , said 87%." -
8.1 "Great service."9.0 "90% found the
staff to be very friendly ." 8.2 "82% said thereception staff was great ." 8.6 "86% thought theservice was very professional ." -
5.8 "Rooms are ok."
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5.7 "Breakfast is mediocre."
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5.0 "Average value."
Overall Rating
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9.1 "Terrific location."9.9 "99%
liked the proximity to shopping ." 10.0 "Near to public transport , according to 100%." 9.8 "98%liked the proximity to sightseeing ." 9.6 "96%enjoyed the restaurants & bars nearby ." -
8.7 "Great service."9.2 "92% found the
staff to be very friendly ." 8.5 "85% said thereception staff was great ." -
6.1 "Rooms are ok."7.0 "70% thought the
view was good ." -
6.0 "Breakfast is mediocre."
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3.1 "Horrible pool."
Overall Rating
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8.8 "Location is great."
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8.7 "Great service."9.4 "94% found the
staff to be very friendly ." -
6.3 "Average comfort."
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5.9 "Breakfast is mediocre."
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5.4 "Average value."
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5.2 "Rooms are ok."
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4.6 "Bad amenities."4.5 "55% thought the
building wasn't nice ." -
3.5 "Vibe wasn't good."2.0 "80%
criticized the unstylish hotel ."
Overall Rating
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9.0 "Internet works perfectly."
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8.9 "Location is great."10.0 "
Near to public transport , according to 100%." 9.9 "99%liked the proximity to shopping ." 9.6 "City centre within easy reach , said 96%." -
8.6 "Great service."9.4 "94% found the
staff to be very friendly ." 8.6 "86% said thereception staff was great ." 8.5 "85% thought theservice was very professional ." 8.7 "Housekeeping was great , according to 87%." -
7.1 "High comfort."7.9 "79% said the
beds were comfortable ." 8.3 "83% thoughtrooms were spacious ." -
6.1 "Rooms are ok."
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5.7 "Breakfast is mediocre."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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4.5review from
Nothing just location
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7.1review from
As always i think the location is great. Your in the middle of most attractions, theater, shopping. We were really looking forward to seeing the newly renovated hotel. However ended up very disappointed. A quick glance and it looks great. When you get up close you can clearly see it was a rushed job and not professionally done which added to all the faults.
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8.2review from
The number one selling point for this hotel, is that it is located right in downtown Toronto on Yonge street and is one block away from the line 1 College subway station, which is also a stop on the 506 Carlton streetcar line. There are also an unlimited number of reasonably priced places to eat and shop within walking distance of the hotel. The staff were very pleasant and helpful My room was directly across the hall from a bank of four elevators. Fortunately, the hotel was not very busy or it would have been disturbing. The walls are thin and not well sound insulated. I could too much from the adjacent room. There is a new building construction across the street, so you won't get to "sleep in" on the average weekday. Of course this is a temporary situation beyond Marriott's control, which will auto-rectify once the building is completed
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2.0review from
Nothing. There is nothing to like. This booking was not in their system and I was asked to leave the hotel!! The WORST customer service at the hotel and what should I say about Kayak/Getaroom.com not having my booking show on the hotels end??? Where is my money??? I hope I am not getting charged or have been charged as I did not even stay at this hotel because they couldn't even verify my booking - the confirmation or booking number provided in my booking email meant nothing to the hotel. I am looking forward to an explanation!!!
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5.4review from
The location is good Poor service, they didn't have hot water the first day! rude bell desk personal. The cleaning service left trash on the room floor... in general pretty disappointed. Didn't expect this from a Marriot hotel at this price tag.
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8.2review from
Staff was was always polite, responsive, and competent Restaurant is more like a cafeteria with limited menu
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8.2review from
The rooms were clean and the beds were very comfortable. I found myself walking in my stocking feet in the room . Something I rarely do in a hotel. Staff were friendly and helpful. No fridge in the room. And there was construction within the hotel.mmElevators were extremely slow from the 14 th floor.
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8.0review from
Just needed a place to crash for one night while doing an event downtown. The room was very clean and the bed was comfortable. Booked the room at a time and rate where I felt we got very good value for our money. Would likely stay there again if the price was competitive. The hotel is in the process of renovating, but they are managing everything without any causing any noticeable disruption.
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2.0review from
The location and the gym I was transferd to three room because one had trash in it after it was cleaned, the second had 4-inch deeps in the matress...they weren't flat...it looked like they were mattresses from 20 years of usage...the third room on the 9th floor with out any reception. The manager was made aware. My three night stay was over 500.00 USD. The hotel is not the Marriot standard. It looked like it was a Motel 6.
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8.2review from
location Vallet Parking is the only option
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9.4review from
Location, friendly, helpfull staff, comfortable clean rooms Ice machine missing on our floor...left over item from another guest found on floor...nothing major
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8.2review from
From the moment we walked in the doors right through to checkout we were made to feel very welcome by all the staff, from front desk right through to housekeeping. We stayed in the south tower and appreciated the large room and most important, the cleanliness of it. The location cannot be beat, so close to everything. we will definitely make this our hotel of choice for future trips to Toronto. The only thing missing in the room was a mini fridge.
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8.0review from
The hotel was great. Met my expectations. Our room was next to the elevator ... it was a bit noisy on Saturday night.
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6.2review from
We purchased 2 nights because we thought it was a four star hotel. It barely made three in my estimation. The room was small and drably furnished. It looked old and overused. Bath area also tiny. Just not up to quality standards.
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8.6review from
Location andstaff. Cost
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8.3review from
centrally located, excellent and acomodating staff that made you feel welcome
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7.3review from
The staff was excellent and the location was good. The North Tower is in desperate need of renovation. The rooms and hallways look extremely dated. Parking is expensive.
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7.3review from
Great location on Yonge St. Food, subway station nearby. The place looks a little dated but that doesn't bother me as long as it's clean which is the case. Flat screen TV but no safe, no fridge. Staff friendly and helpful. The place is so badly protected against noise that I would probably not stay there again unless renovated. I don't mind a bit of traffic noise (the hotel is in downtown Toronto after all) but hearing outside airconditioning units howling all night is pretty annoying. Having tried different rooms I suspect they don't have any quiet rooms.
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8.2review from
The number one selling point for this hotel, is that it is located right in downtown Toronto on Yonge street and is one block away from the line 1 College subway station, which is also a stop on the 506 Carlton streetcar line. There are also an unlimited number of reasonably priced places to eat and shop within walking distance of the hotel. The staff were very pleasant and helpful My room was directly across the hall from a bank of four elevators. Fortunately, the hotel was not very busy or it would have been disturbing. The walls are thin and not well sound insulated. I could too much from the adjacent room. There is a new building construction across the street, so you won't get to "sleep in" on the average weekday. Of course this is a temporary situation beyond Marriott's control, which will auto-rectify once the building is completed
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8.2review from
Staff was was always polite, responsive, and competent Restaurant is more like a cafeteria with limited menu
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8.2review from
The rooms were clean and the beds were very comfortable. I found myself walking in my stocking feet in the room . Something I rarely do in a hotel. Staff were friendly and helpful. No fridge in the room. And there was construction within the hotel.mmElevators were extremely slow from the 14 th floor.
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8.0review from
Just needed a place to crash for one night while doing an event downtown. The room was very clean and the bed was comfortable. Booked the room at a time and rate where I felt we got very good value for our money. Would likely stay there again if the price was competitive. The hotel is in the process of renovating, but they are managing everything without any causing any noticeable disruption.
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8.2review from
location Vallet Parking is the only option
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9.4review from
Location, friendly, helpfull staff, comfortable clean rooms Ice machine missing on our floor...left over item from another guest found on floor...nothing major
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8.2review from
From the moment we walked in the doors right through to checkout we were made to feel very welcome by all the staff, from front desk right through to housekeeping. We stayed in the south tower and appreciated the large room and most important, the cleanliness of it. The location cannot be beat, so close to everything. we will definitely make this our hotel of choice for future trips to Toronto. The only thing missing in the room was a mini fridge.
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8.0review from
The hotel was great. Met my expectations. Our room was next to the elevator ... it was a bit noisy on Saturday night.
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8.6review from
Location andstaff. Cost
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8.3review from
centrally located, excellent and acomodating staff that made you feel welcome
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7.1review from
As always i think the location is great. Your in the middle of most attractions, theater, shopping. We were really looking forward to seeing the newly renovated hotel. However ended up very disappointed. A quick glance and it looks great. When you get up close you can clearly see it was a rushed job and not professionally done which added to all the faults.
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7.3review from
The staff was excellent and the location was good. The North Tower is in desperate need of renovation. The rooms and hallways look extremely dated. Parking is expensive.
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7.3review from
Great location on Yonge St. Food, subway station nearby. The place looks a little dated but that doesn't bother me as long as it's clean which is the case. Flat screen TV but no safe, no fridge. Staff friendly and helpful. The place is so badly protected against noise that I would probably not stay there again unless renovated. I don't mind a bit of traffic noise (the hotel is in downtown Toronto after all) but hearing outside airconditioning units howling all night is pretty annoying. Having tried different rooms I suspect they don't have any quiet rooms.
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4.5review from
Nothing just location
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2.0review from
Nothing. There is nothing to like. This booking was not in their system and I was asked to leave the hotel!! The WORST customer service at the hotel and what should I say about Kayak/Getaroom.com not having my booking show on the hotels end??? Where is my money??? I hope I am not getting charged or have been charged as I did not even stay at this hotel because they couldn't even verify my booking - the confirmation or booking number provided in my booking email meant nothing to the hotel. I am looking forward to an explanation!!!
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5.4review from
The location is good Poor service, they didn't have hot water the first day! rude bell desk personal. The cleaning service left trash on the room floor... in general pretty disappointed. Didn't expect this from a Marriot hotel at this price tag.
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2.0review from
The location and the gym I was transferd to three room because one had trash in it after it was cleaned, the second had 4-inch deeps in the matress...they weren't flat...it looked like they were mattresses from 20 years of usage...the third room on the 9th floor with out any reception. The manager was made aware. My three night stay was over 500.00 USD. The hotel is not the Marriot standard. It looked like it was a Motel 6.
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6.2review from
We purchased 2 nights because we thought it was a four star hotel. It barely made three in my estimation. The room was small and drably furnished. It looked old and overused. Bath area also tiny. Just not up to quality standards.
