Great breakfast buffet, good location. Very happy with our stay there.
The location. It wasn't too far from Chicago but far enough that we didn't deal with city traffic.
The bottom sheet of the bedding had no elastic left and kept coming off. And the eggs with breakfast were weird... First day, round disks and second day dry and crumbling.
There were bugs in my linens, the phone didn't work, and the water in the bathroom ran all night because it wouldn't shut off.
Great staff, clean room, nice pool.
It was a bit loud at night with the highway so close. No hot tub in pool area.
Suite-style rooms, fridge and microwave, great breakfast with lots of healthy choices
Cleanliness, breakfast, coffee available throughout the day, location.
* Phone: both lines were disconnected * No extra blankets * Bathtub: Constant water leakage & poor drainage * Bathroom: No lock & with no space to move around * Toilet: Oddly placed & unsafe. While opening door, it hits you directly in feet/legs.
No credit for frequent guests
Nice lobby, nice staff, nice breakfast
They gave us a room right by elevator - very noisy. Fitted bedsheets did not stay tucked in
Very spacious room. Nice lobby. Good breakfast.
Room is dated and not very clean. The sink was pugged.
Helpful staff. Comfortable good-sized room. Free tasty breakfast.
Bathroom faucet dripped all the time.
Desk clerk was very friendly, professional, and fast.
Hotel needs an update, looks worn out.
The helpful staff that brought up new batteries in less than 2 minutes...
When the thermostat's batteries were dead...
Room was very quiet. Very close to interstate so easy to find. Staff was very friendly.
Breakfast was same both morning. Maybe more variety. No hot tub in pool area.
The stay was awful. I would give a negative ten if I could. Showerhead leaked all night. The air conditioner was extremely loud and it woke me up lots of times during the night. The room design is awkward. Don't know how it gets a rating of 9.Do not stay!
This was a business trip. What I cared about most was a clean room with a comfortable bed. It exceeded my expectations on both of those. The hot breakfast in the morning was a nice plus. The staff was very friendly and professional.
The service was amazing. The food was good.
Wish the room was designed better, seemed awkward but over all was fine with our stay!
Hotel desk; (hotel employee) and young lady in morning, excellent personnel - helpful and knowledgeableAnd the lobby coffee was good!
Breakfast and free internet wifi. Food was typical continental fare.
Strong disinfectant odor as entered room.
no sun deck. Drapes didn't block out all light above ac unit.
Our suite was perfect for a stay with small children. The size of the suite, the fridge and microwave helped make it easy to feed and entertain kids without all 4 of us bumping into each other. The breakfast buffet gave us enough choices for both adults and small children. The pool was large enough that we could play with the kids while other adults could swim. The location was great for our visit with family in the area and very close (a few blocks) from a major shopping area with several restaurants to choose from. The staff was very friendly and helpful. Having several computers and a printer available in the lobby made printing airplane boarding passes easy. All in all, I was very pleased and the weekend rate was great.
The hotel is average. Pool water is very 'cloudy' and needs better water treatment.\n\nThe biggest problem, horrible customer service from the staff. \n\nOne night during our stay, a stranger opened our room door and walk in! The front desk gave out a key and sold the room we were staying in! Fortunately, the gentleman was just as shocked as we were. We went to the front desk to speak to someone about this. The young woman refused to get a manager and just said 'I can't believe we did that!' This is consistent with the attitude that we have seen through out this hotel.\n\nWe had to ask for ice 4 times before we could get it. We called for extra towels which showed up 3 hours later. \n\nWe have been in hotels with personal that had bad attitudes, but not nearly as bed as this hotel!\n\n
It's a nice hotel. Indoor pool is a bonus. Good breakfast options