The flight itself was good but I am not a fan of a lot of people and so much sensory I couldn't take that part. My brain went into rescue mode cause there was to much going on. I am to interverted to out here peopling. I like the emergency section but when I feel like I am trapped cause there are people next to me I almost wanted to jump out to be honest. I didn't obviously but I now know what all I can handle and what not. Thank you for hearing me out. If there are better times for people with sensory issues and having borderline personality and anxiety issues please let me know
Alaska Airlines has great customer service. I would like the Alaska lounge to improve with food options.
Service is always great with Alaska. Baggage services seems to be delayed in Seattle but Alaska airlines follows up with excellent customer service
Everything was great. Due to an accident on the Glen Hwy attendants could not make it to the airport. A delay while new crew was located
My experience with Alaska Airlines was great! Crew are always friendly and attentive. Alaska Airlines goes out of their way to make guest feel appreciated.
Completely full flight. Boarding was smooth, but people didn’t listen about use of overhead bins which is typical. We pre-purchased a snack which was tasty. Drinks were good and plentiful. Flight left late because previous flight was delayed.
Ok, but nothing special. Long flight with no blanket/pillow set.
The tray wasn’t cleaned, it had crumbs from the last flight Other than that it was very comfortable by
Kayak wouldn’t refund me for a flight I was trying to cancel through Kayak. Alaska airlines said I had to cancel through Kayak. I called the customer service line and they couldn’t refund the flight that I booked through Kayak either. You stole my money. You will be hearing from my lawyer.
Service was great! 👍 Seats were small and absolutely not enough leg and feet room!!!
We did not get to take our flight, our flight from BWI was cancelled so we could not get to Atlanta to even take our flight. And we are only getting refunded for the first flight that got cancelled, kind of ridiculous considering there’s no way to take the second flight when the first one gets cancelled. We ended up having to fly with Porter out of Dulles to get to Billy Bishop, then uber to Waterloo and take a flair flight to get home. Otherwise we would not have got back to Calgary until Tuesday, and we where supposed to be home Saturday. Over all very disappointing.
They let me board despite my late connection so I could get home same day. Bless the Delta staff.
The customer service before board was very rude and when I expressed my concerns about making the connecting flight she laughed and told me I bought the wrong ticket. I explained once it showed the flight was delayed it no longer let me change seats or anything. I was trying to upgrade to make sure I would get to the next gate on time.
Lounge in Lagos is terrible, food on board from Lagos to Atlanta was horrible. Only bright spot the cabin crew were awesome.
No one fussed at me about my pap machine as a 3rd pice on the plane. Boarding was pleasant and smooth. The boarding agent in Anchorage was a fun character- he could be in a movie. :~) The on-board crew were downright pleasant. No militant attitudes on Delta. Like all planes these days the seats are too narrow for standard Americans and at 5’2” there is barely enough leg room. I don’t know how tall people fold themselves into the seats. But that’s nothing specific to Delta
Food from the flight from Atlanta to Santiago was very poor..
Delta was great the entertainment was outdated. Screen was very small and didn’t work.
The boarding was great. With all the delays I was grateful to get on the plane and headed for home. There was no in flight entertainment. Seats were very uncomfortable! Unfortunately we were seated next to an exit row so there was no recline in our seat. Other than that it was a smooth ride.
It was pretty good I was worried with the short Layover that I might not catch my connection but the gate was there
Delta is one of the best airlines I have flown
Absolutely no communication from the gate agents at C128 for UA 2290 on 11/14/26 about what was going on with the late crew/ORD ground stop. People were just asking them and then the info would filter out while they stood around having a grand old time.
Too many announcements which interrupt the movie streaming. Flights don’t allow small laptops during take off and landing but the laptops are smaller than some iPads. Get with the times.
We had missed our scheduled connecting flight to Casper and was on the late arrival of 10:15. The plane pulled up to the gangway and nobody was getting off after waiting several minutes. The pilot made an announcement that he needed to start the engines and make a circle back to the parking spot 6 inches closer. Overall, it took 45 minutes to get off the plane that usually takes less than 15. Because of the flight delays out of Casper at the beginning of our trip and on the way home, we booked our next trip out of Denver which is a four hour drive each way.
Flight delay for something to do with an accident on a runway. Our connection time was scheduled for 1 hour and 11 minutes which wasn’t enough with the departure time. We eventually got to our home airport 3 hours late.
The plane to Casper is of the two by two variety which has small bag only overhead. So many passengers try to put oversized bags overhead and causes delays for the flight. Hand checked bags for all with anything larger than a purse or briefcase would make boarding easier.
Our trip from MSP to DEN was 15 minutes early arriving and made us feel a little better while walking from B19 to B94. We checked the Departure board midway to make sure the gate was still assigned to our flight. Just before we arrived, we checked the board and now it said B62 which was back up a stairway and around a long corner. We were exhausted!
Deplorable not to have WiFi on 5 hr cross country flight and spend thousands of dollars
There was no food available for this red eye... one little waffle cookie for a 6+ hour flight... thank God I was able to sleep some
To san Francisco it was ok. From sf to Manila it was horrible
You have got to come up with a better way of getting connecting flight people off the plane first. Flying doesn’t bring out the best in people but exiting off a plane rules needs to come from management, not from the expectation that passengers will be “kind” and let them off first. Perhaps exiting in zones? Like boarding? Zone 1 exits are connecting people. This frustration led to many people missing their flights or scrambling. We were delayed leaving the first leg which amplified this.
Check in staff and crew were very helpful and customer friendly at BDL.
We had a delay, but luckily we were able to leave before the FAA grounded all flights. The pilot kept us informed with regular updates along the way.
I sat in first class and the crew was not friendly at all. I asked if i could dispose of some trash or if i should hold on to it and he gave me a dirty look, took it, saying nothing at all.
Flight was comfortable- just had to endure a 1 hr delay because of some maintenance issue. Happy that American Airlines does these final checks but just wish they would conduct this maintenance before the flights.
All good. Flight crew was super friendly at the end of a long day
All good. Easy check in and boarding. Lovely flight crew
Friendly crew and pilot. And thank you to the pilot for his smooth landing technique where the wheels don't hit the ground hard - that should be table stakes but doesn't seem to be the case nowadays.
I take this flight about 6-8 times per year. It is convenient and saves an hour or two by skipping PDX, SEA, PHX, or ORD (but it takes longer to get bags to the carousel than Alaska Airlines). I wish the food service were better (but they might cut back on it because it is a red-eye). The WifI seems to go down about an hour out of Anchorage, and then comes back about an hour later...so be warned if this is an issue for you.
Flight was good. However, they had everyone board the plane then made us sit there on the tarmac for an hour plus due to maintenance issues. Besides that flight attendant and pilot were amazing.
Check in agent was helpful and nice. Flight was OK. Our flight in Chicago was delayed 8 hours without an explination. This was our journey home. After a horrible flight experience on on the way to our vacation where our plane was diverted for an emergency medical issue, was grounded for hours, we missed our connecting flight by 25 minutes, and it took a day yo get re-booked, this was yet another bad experience that American seemed unwilling to help out with, much less compensate us for the
The flight was cancelled without compensation on hotel lodging near MSP. We had to buy tickets from another airlines to fly home.
Boarding and crew were great, but seats are terribly uncomfortable. No food or entertainment options.
Everything went very smoothly! Thanks for a great first experience flying with small children!
Crew members great. Everything else a 0! Got on plane at 530am. Got de boarded for mechanical issue. Supposed to leave by 830 am. Zero communication from gate agents. Then supposed to leave by 230pm. Then delayed till 330pm. Still zero communication with gate agents. All they would say is if you have an issue call the 1800 number. You call and sit on hold minimum 45 minutes for zero answer. Finally board at 345pm didn’t take off till after 4pm! Sat in airport for 11 hours with 4 adults and 3 kids. Finally offered a $100 (we are sorry) voucher for next trip. Missed whole day in Florida had to change reservations in Florida! Absolute joke of an airline! And I usually really like sun country.
Booked through Kayak for $236. They canceled the flight unknown to me; retaining $100 for canceling it. Found out when I went to check in. Rebooked the same flight for $400. Incredibly disappointed. The Sun Country part was as to be expected. Crowded, no food, no arm room but got me where I wanted to go.
3 seperate extremely rude unhelpful staff. Delayed flight. Lost my bag
Sat between 2 big men. I was uncomfortable. Flight was delayed twice. About 2 hours altogether.
It was a good experience. I do wish the seats were roomier. Also, I did not like being charged for my carry on bag
Exceptional take off and landing in snow and wind…thank you to the well skilled pilots!
I liked entertainment system being downloaded on my iPad. The selections were limited but I appreciated being able to use my own screen. The flight was just fine. My only issue was both terminals being far from the main airport. Especially stoning at LAX near midnight and having to wait for a bus to take us to baggage pickup. Very inconvenient.
