Villa Kleine Wartburg

There was No staff in the hotel in the night, surprise. I paid 180 euro per night. But The room was not cleaned at all!! As for second day, thy earned 180 euro by just offering breakfast. I can have much better dinner with 180 euro. I wanted new towel, but no one in the hotel. I craimed about that nex morning. The staff's answer was "You have to say what you want. That is problem of communication, we are not hotel, we are kastel". How do I comnicate in the pensions with No one at all except us? We have to talk with gohst of kastel? I sent email but no reply. I called to mobile phone, but no responce. They are king? Walking around the pension, I found many pensions using historical building. Eisenach is good city. But I will use other hotel worth the cost.