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Beautiful lighthouse behind the hotel. Rooms were clean. Staff was friendly. Nice size bathroom with shower head. The pull out sofa had white mold growing on the bottom of it. The room also had a funny smell the first day we were there. I prepaid through Kayak but the hotel tried to charge me the full room rate when I was checking out (over $115 more than I originally paid).
Location Nice pool Odor of room's carpet Lack of towels and accessories for quantity of people in room
I enjoyed the peace and quiet! We've stayed at Tranquility Bay before, so I knew what to expect. Our room was clean and fresh each day. More eating spots or hidden away vending machines...
We loved our condo, the proximity to the pool and beach, the grounds, and the Tiki Bar!
Key Lime Martini!! I liked our Waiter (Cheryl)@Butterfly restaurant and Bartender@ Tiki (Styphon)... Too much attention to what one can't do!!! Makes a coldness about the place, to be soo nice.
Beautiful property, large rooms, full kitchen, balconies off each bedroom and back porch off living room. Incredible sunset views from beach. Huge, family-friendly pool with exquisite landscaping. Awesome workout facility. Need mats inside back door, the tile floors were very slippery. Housekeeping does not come daily. I would have liked to have the beds made and floors swept daily.
Very peaceful, lots of grounds, it doesn't have the feel of lots of people on property.An adults pool. Several different areas on the property to relax - adult pool, lagoon pool huge beach for the keys Yes - the room did not have a few things that should be standard in the room - glassware, toaster It took several calls to the front desk, an approach to a housekeeping person and then finally a walk to the front desk - 3 hours to get 4 little glass's for the room.
Nice rooms, beautiful pools, etc No possibility to print out check-in documents, very unfriendly staff. No reaction on complaints
Great! Beautiful accomodations. Nice facility! Odd smell out by beach
The 2-bdrm beach house was charming, immaculate, very comfortable and spacious. The beach was very nice and quite large. The Butterfly Cafe on the premises was an excellent restaurant. Our neighbors were playing some loud music. It stopped after about an hour, so we never complained.
We stayed there for one night with another couple. We enjoyed it so very much and will be returning. It is more beautiful than we had all expected. Great bang for the buck!
The resort had excellent facilities for self catering and a restful holiday. Beautiful grounds, spacious villas - we had a 3 bedroom villa for a family of four, which would easily have slept 6 and 8 at a push. No, we loved everything
Great Position, and very nice accomodation, beautiful grounds. Nearby, Steak and Lobster restaurant worth a visit, proper American food at reasonable prices Service charges and Taxes jack up the already hefty costs. Beach Bar chaged $5 for a very small fruit juice for the children PLUS 18% service. Kitchen ware not very comprehensive, lack of furniture in lesser bedrooms.
Everything fun under the sun different zones for different vibes you want to feel tranquility pool for adults only, 24 hour pool for the entire family, kids play zone with pirate slide waterworks, with additional pool, beautiful property, free trams The valet (Dwight) was rude and standoffish. Georgina at the breakfast buffet was straight nasty and just needs to be fired after basically scolding my child, or have additional "training" I think the Dolphins could have done a better job dealing with the guests
Staff was great and very helpful. We stayed in a marina villa. It was perfect for our family of 5 (3 adult children) plus grandmom! The kitchen was well equipped, full size fridge and dishwasher. There was a washer and dryer in the second bathroom. The men loved the accessibility to fishing/ charters. The women loved the spa. The location of the resort is perfect. We could venture out to Islamorada(20-25 minutes) and get to Key West (1:15-20) too. Marathon is very close and you have access there to gas stations and grocery stores. There were planned activities everyday for all ages, although they usually cost extra. The wifi was very spotty despite having a router in the villa. Room service was a bit rude and unaccommodating. We only ordered once, so maybe it was just one person that left a bad taste. It would have been helpful to have some sponges/dish towels in the kitchen along with a few basics like salt and pepper and coffee filters.
Nice and quiet place.Staff was great,clean and updated rooms. The lagoon looks awesome on the picture,but in reality is a small pond, not even kids can swim there.This picture is a joke .Room was 250$ which ok,plus 85$ taxes and other fees and on the top 45$ resort fee.(we didnt take any extras).Nobody expect 380$ for one night.
Great location isolated on a key, but close to other cities. There is plenty to do - snorkel, scuba, tennis, parasail, fish, or hang out on the great grounds. The facilities are well laid out, with family and adult only areas. It was a bit pricey but we booked late for the holidays. The food onsite was good but not excellent. You are very close to other restaurants though in Marathon and Islamorado.
We upgraded to a Junior Suite when we arrived and were very happy with the room. Layout was great, we had a great view. It was too cold to utilize the pool or any of the outdoor dun stuff. While it deterred us, there were from crazy people laying by the pool in Parkas! Food was great - we only ate the breakfast Buffet Were got there around 8is, we were looking for something light to eat and a couple of drinks. When we sat down we were handed to Alma restaurant menu which is their fine dining restaurant. We were told that they took away the bar menu. Only other thing I noticed was that the gym was way to small. Felt claustrophobic and like they had just shoved every piece of equipmen that they could into this little tiny room.
My family and I absolutely love this resort this is our second year coming here. I can't think of a single thing I would change. The staff is great and everyone is always smiling at Hawks Cay. Would highly recommend this place to anyone looking for a great family vacation.
The resort is thoughtfully layed out. The location is great. House keeping service was great. In my 3 day stay, I only ate at the resort. I got the worst food poisoning. I believe it was the Mediterranean platter poolside. I advised the reception desk and they just said they were sorry. No management followed up with me. For that I will not go back.
Very clean and well staffed. Nicks and dimed you for activities that are normally included in the "resort fee" at comparable resorts
Location, scenic, quiet Ageing facility, Wi-Fi coverage
Staff was friendly. Rooms were nice. Bathroom was updated. Free wifi. Pretty much everything was spot on. Not a luxury place but great for the price Couldn't get the wifi to work.
The hotel was terrible, the bathroom was dirty. Te air conditioner didn't work. There was no parking I had to park outside the hotel. I was a terrible experience I will not recommend this hotel to anyone
Great breakfast, restaurant, and lounge. Very clean Everything was great
Good value for a hotel room in the Keys. Extra money for a suite definitely worth it.
Very clean. Friendly staff.
Marathon provided a base for escaping to Key West and offered the Dolphin Research Center, the Turtle Hospital and it isn't that far from the Everglades. The food in Marathon is exceptional. Every time we went out for lunch or dinner, the establishments met or exceeded our expectations. Great hotel.
Charming old resort hotel with unique architecture, a boat dock area, and pool. Our room had a nice screened porch (Florida room) and a little kitchen area and we were able to park at our door. We were only there one night and didn't use the pool. We were able to brave the highway crossing on foot to have breakfast at a nice little diner.
waterfront Bad wifi
great size room for the $. housekeeping could have paid a little more attention to the details, like the goo on one of the bedspreads. but other than that it was ok.
i liked the facilities provided to us, Kitchen etc was ready to use and the cleanliness of the room WiFi connectivity was horrible.
Not a thing Windows were missing glass, a/c didn't work (and it's the middle of summer!) Animal feces all over the floor. Dirty stained towels. They put us in the wrong room and when we complained they said "oh well, we're completely booked". No housekeeping in 5 days... They refused to give any money back or compensate us in any way. WORST hotel, WORST staff. Ruined our honeymoon!
Location was good. It was on the cheaper side for spring break. Well, like they say... You get what you pay for. Pool closes at 10. Rooms looked like a 10x10 cell with converter blocks painted hospital white. Minimal customer service. "Coffee on the dock" was a Themis of coffee that was put out at 7am and empty by 730am. Office doesn't open til 8, so that gave us plenty of time to wait for the refill.
Very clean quaint old style Florida rooms!! Love the screened in porch to sit and relax on! Will definitely stay again and again! Great tile floors just have to watch any baby walking or crawling
I spent a night in this hotel in room 125 and from the get go it was not a good experience. The room was not clean, the staff at the front desk was borderline rude. The next morning the toilet was spilling water from underneath when flushed and we were not able to use it. They gave us a room with an electrical stove (we did not ask for it) and the stove was extremely dirty and the microwave was rusted inside. We paid $144 for this place and with a couple of extra $40 could have booked a much better and cleaned hotel room. Bottom line, we packed our things and left asap. Do not recommend this place.
Cute little front porch with a spacious room with two double beds and a refrigerator. Beds were very comfortable and seemed clean. I would definitely stay here again. A little mold in the bathroom shower and a little smell on entry into the room.
Comfortable bed, has kitchen, microwave, fridge WiFi cooking utensils, next to some waterway. Front desk lady dark skin was very nice fast service Tv was small only in one room and first entering room it smells like bleach
Very close to seafood center of Marathon. Good value for location. Nope. Well just that they need to be a clearer on their "beach" Its really a coral rock bulkhead
The outside was ok the rooms, were not nice at all.... Did not like the room, it had an uncoftably strong huminity smell and the wall paper was coming off due to the mold between the wall and the paper, also the shower was cloged and very uncoftable to use,
It was very expensive for the quality - room not to clean - staff not very nice. The site was also the most horrible in the Keys, in not recommend the city of Marathon in the Keys.
Spacious place. Prices are very good. Shower head is too LOW!
The charms of their one room cottages and th private feel. The pillows were very uncomfortable
The staff was nice and everything was ready. The fire alarm started to beep at 5am Because it wanted batteries. I could not turn it off.
great idea, floating rooms by the pier and beautiful view of the bay near marathon, if you like fun unique places and don't care about luxury it's a great affordable place near key west
Nothing Mosquitoes every where, dirty rooms, no lights in room, dirty all over the room, poor quality service, poor quality tv and out dated, no wifi, no breakfast, towels in very bad condition as well as bed clothings, bugs in bed and in rooms, food stuck on cling lamps, it had missing light bulbs, mildew on ceiling and walls. Terrible stay, I could go on, not even 1 star...
The pool was decent enough, and the room was newly renovated the breakfast was insuffient
Nice hotel, big rooms, terrasse, pool area, free breakfast offered (which was good), nothing to complain about.
We enjoyed the location of Sombrero hotel and the free use of their boat ramp and trailer parking they offer to guests. The marina is about a 30 minute ride from Sombrero Reef Light. Some of the property appeared to be occupied by extended stay patrons that enjoyed settling their domestic problems at midnight over a few too many drinks. Some nights were less than restfull. We got our money worth from the stay. Not unhappy.
Nothing--dingy overvalued for the money. The rooms are spartan. Was alll night busy noisy a/C. The worst night I ever spent in a motel.
Fair marina The room had very bad cigarrettes smell....
helpful staff difficult to find
The Sombrero staff was courteous and our room was totally clean....wonderfully comfy beds! The only view from our balconies was of other buildings, but this was not an issue for us. We were only in our room when we were not at Fantasy Fest.
We have gone to Sombrero off an on for the last 16 years. This time it seems lacking on maintenance on the rooms. (glass separating from slider door frame--dangerous) Late in the day you want to use the pool to cool off and relax, employees show up with lots and lots of kids, not good if you are paying to relax and swim. Our most disliked factor of the stay was the pool problem. Otherwise it was nice but we found another place that we feel will be suitable for our next stay in the keys.
I liked the size of the rooms and the kitchen being available , the AC.., daily breakfast... The " privilege fee" that we were charged , the quality of kitchen appliances, the unkind mumbling of the breakfast lady when cleaning after the guests who did not tip , the TV remote hardly working ...I would rather lose the breakfast and privilege fees and pay less next time. Thank you.
Cleanliness and roominess. Staff was very cordial.
it was a nice place but the parking spaces were limited
Was extremely friendly and helpful.
The whole experience was great from beginning to end.The staff was excellent the room was ok.The location was great close to stores and restaurants. Will stay again. The floor needs to be moped more the door knob to the bath needs to be fixed.
I liked the fact a dock and boat ramp was there. We were able to rinse off our kayak fishing gear and clean the fish we caught easily. It was nice to take a quick dip in the pool every evening when we came back from being in the ocean. No internet access even though it was advertised, and no one that could help us get it.
Very friendly staff.
It is the best value for the money on Marathon Key! Great efficiency cottages, nice setting, outstanding and friendly staff, all for a reasonable price.
Cute and clean
We did not get the room we reserve via Bookinkg.com, there was none of that kind available even though we paid for it (higher price)
Loved the ambiance. Leila was a great host. I was able to get the room I wanted Refrigerator smelled like fish
refrigerator microwave and ice
I felt that the managers were very helpful and what they told me about their place was exactly what I got especially Ed.
Simple, inexpensive & clean. I don't spend too much time in my room so it met my needs.
free kayak & opportunities to kayak with manatees. the refrigerator didn't work. This stove didn't work. The washer and dryer didn't work.
It was conveniently located in the heart of the keys and was fairly quiet and clean.The hotel staff was very nice and happy to help.
It was very clean. The garden area was a nice place to congragate It didn't have any coffee or tissues
Clean. Over charged. Had to prove that I was correct, then hesitatingly gave me refund in cash. Wouldn't let me cancel reservation without full payment even though 10 days before arrival. Very coarse to customer.
Very clean room with plenty of space. I found it interesting that guests will be charged for cleaning fees equal to almost one night's stay if they smoke in the hotel; however, the gentleman checking us into the hotel smoked.
Nothing; It was an horrible staying. The room was unconfortable. On your website the hotel was described as a 4 stars but it is not true.
large room with kitchen and untensils............quiet no on-site pool
bad, bad, bad, bad
Can't beat it for the price, very clean and smelled nice.
Convenient for the Keys if wanting to go to Key West.Good for local beaches and shops/cafes.Very good for sunsets.I was on part vacation and business is photography and my wife has a gift shop & was able to compare goods sold in the area along the Keys. Closely situated to the main road US1 and close buy to small airport, therefore was a bit noisy at times.The main light under the ceiling fan did not work hence the lighting was a little to low.
The owner was super helpful. He gave us coupons for the attractions we were planning to visit, and he gave us a great restaurant recommendation.
the bed sheets were not clean / used by other guests before
Price, location and privacy. Was pleasantly surprised to find it a free standing unit. The mattress in the master bedroom was not comfortable.
The size of the room was the only positive thing I could say! The bugs in both beds! The bed sheets were not fresh at all. There were hairs on the sheets and pillow cases that were not ours.
Location Stairs and no view. Having made reservations well in advance, we were disappointed in the room we were put in.
Location, Location, Location! Beautiful sunrise. The front desk staff was awesome and welcoming. Free parking and close access to other businesses in the area. Restaurant located directly in front of the hotel. Unfortunately, the room had a funky smell to it . We were only staying one night and we dealt with it. The resort fee threw me off as well as I did not see or use any amenities - everyone is charging it whether there are amenities or not.
This guest did not leave comments about this hotel.
The rooms were gorgeous little mini cottages that were so comfy and inviting. The small private beach area offers an amazing view and is incredibly relaxing to spend time on in the morning and evening! The termite situation caught me a little off-guard though I realize it couldn't be helped. I just didn't expect the little insects to make themselves at-home on my laptop screen.
This guest did not leave comments about this hotel.
The location is great. The room was DISGUSTING. There was rat poop underneath the sink where all the cooking utensils were stored. There was dust all over the blinds. Worst room I've ever stayed in in my life.
The room was huge and had a great view of the beach. They upgraded us at no charge. This is a good place to stay if you want to pay less than Key West and are wiling to drive to get to the things you want to see.
Awesome location. Friendly staff. Neighbours were annoying, management helped us out though
The view, the rooms are cozy and makes you feel at home The beach is not the pretiest, but there is plenty of that.