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central location in room tv very bad overall: choice of channels, image, etc air con would only heat and not cool-only way to sleep was to open window
The staff was extremely friendly and helpful. Refreshing to get this kind of service...
Pleasant and helpfull staff ,good atmosphere in hotel The hotel has a lovely bar however at 14 euros for a beer you won't stay long
The room and comfort of the bed and friendliness of the staff could not get selection of movie channels and had no confirmation from the engineer sent to the room as to when it would be operational again.
The level of service of the Hilton Chain and its luxury
Location great, friendly helpful staff, they had flowers, champagne and cake in room on arrival, beautiful touch.
Service was excellent, and the Purple Bar was Fantastic.
I was pleasantly surprised that such comfortable and business-friendly property at the heart of Paris existed. Aside from the rate, I think the hotel was excellent in all aspects for a person travelling on business who has a little spare time for some leisure. As I stated, I thought the rate was a bit on the high side given it's location.
Not bad, quite expensive, especially when you factor in that you have to pay €21 extra per day per computer (we're two people with two laptops) for internet, plus quite a bit more for taxes and breakfast and parking. Ultimately our €475 room came to about €750 per night with all the extras. Room service food is outrageously expensive - €36 for breakfast - plus tax, gratuity, room service fee, all comes to about €55 and that's if you don't tip the guys either. And, watch the bill, they have habit of charging for extra items that should be included in your breakfast set. The staff were mostly efficient but cold or indifferent and the maid's service was either dumb or lazy or both. They'd always miss things or forget to clean our room or leave the breakfast tray in the room while cleaning everything else. I guess that's room service's job, not theirs?
Great attention, all star was always trying to give us the best experience
the hotel as a whole nothing
The location is perfect. When we arrived the television didn't work but they fixed it the next day. Also, a friend left an envelope for me at the desk and it was never delivered to me. Otherwise it was fine.
Prefessional and friendly staf
How the hotel looks like residence, the kitchen should stay the same as the first day, and dont the service getting worst day by day, the suplies getting poor. The first day should be the same as last day.
Very good location - great staff - great rooms Parking was not easy - unloading luggage almost impossible - No room Service
Hotel staff were trying their best and cooperative The hotel was understaffed compared to the occupancy rate
The staff were extremely friendly and heplful. The room was very nice and the location excellent. Unfortunately, the hotel was underoing renovations (something which was not mentioned on the web site and we did not find out about until we were actually in our room). We had to put up with drilling noises from 9am to 5pm on the 3 days that we were there. When we asked to be moved to a different room we were told that this was not possible, however they promised to refund us 100 euros. I have a feelinf had we not booked the 'discount' price we would have been allocated a room in a different location.
The hotel in very good location
Location Room service too bad
good location,Spacious room,and clean the internet in business center is not free,unlike other hotels
Location and only the location is the best thing for this hotel Old firntures , old paints , bad semll from the toilet and the very old carpets which looks more than 30 years used !!! at the end the price is very expensive for the room status and the room level , i did't recommend this hotel
The ambience, the friendly staff and the proximity to city attractions
Our room spacious, very comfortable. we were close to metro - shopping - it was a great location and a great place to stay - we would stay there again!
Location of Napoleon Paris is excellent. We stayed in the superior room and its size is really big. It is great value of money.
Location and decor Rooms quite small
Breakfast buffet Internet conexion should be included in the price of the room as many hotels do
In general everything was very good. The room was a very nice and a very good size for Paris. I paid €160 for the night which was very good value for a hotel of this standard in this location. My bed had a dip in the middle
Location and the comfort of the suite. Clean linen, well thought interior. Charming decor Nothing other than the smell of cigarette smoke in the suite. Cigarette butts were found on the carpet on second day after housekeeping.
Location is superb. Near to all fascilities and amneties Being along the main road, its somewhat noisy
Staff were very friendly and helpful. Location was amazing the view from our balcony was superb excellent stay overall would have liked if breakfast was included in the rate
location only need some renovation for the rooms furniture was too old
The staff is really nice, the facilities are modern and is very very close to all the good stuff and the Ecole Militaire Metro Station which let's you go basically anywhere. It a very good hotel and I would definitely recommend it at the right price(4 star hotel price) The hotel is good but definitely not a 5 star. This is a good 4 star hotel in my opinion. The facilities are modern but not fancy and the rooms are super small, I know, this is europe but my room in a 4 star hotel in downtown Bruges was much bigger then this one and cheaper. And my opinion is not based in just that, I'm also considering that I have stayed at other 5 star hotels(in Europe and other places) and they are definitely better. I wouldn't consider this a 5 star hotel. A very good 4 star hotel, FOR SURE, but NOT a 5 star.
Staff was rude and unaccommodating. Rooms were not available at the checkin time and staff repeatedly instructed patrons to come back every hour which ruined a day of travel. Wouldn't recommend for vacation travelers.
The whole experience was excellent -- I was very impressed. Staff were unfailingly attentive, the dinner excellent, the breakfast full of available variety. The view of the tower from the balcony impressed my grand-daughter!I am not all that easily pleased, so not inclined to easily give high ratings, but I have to say that every aspect of the stay was excellent. Nothing.
The view of the Eiffel Tower was worth the cost of the hotel. The furniture was a little shabby for the price of the room.
The hotel room is so spacious and comfortable. The location is so close to Eiffel Tower. None
Very helpful and courteous staff. The hotel is in need of refurbishment. It will be very difficult to remain classified as **** unless this is done very soon. The 'free' wi-fi is very slow in the rooms.
Location n view of eiffel
The close proximity to both the Metro and Eiffel Tower, River Seine were the only plusses. The room was spacious, but even thought tea/coffee sachets were supplied, there were no cups. We asked 3 times before cups were provided, then the cups were not replaced on the following day. In addition, toilet paper was not replenished and we asked but without success. The bathroom floor had not been cleaned and there were large strands of hair in the toilet on arrival. All in all, housekeeping left alot to be desired.
Very clean and modern hotel with above average room size for Paris. A block away from the Eiffel Tower!
Location & friendlyness. Location & friendlyness.
Location was near the Eiffel tower and public transportation. Restaurants nearby. Rooms did not have any drawer storage for clothes, There was room for 2 night stands yet there was only one. Paint color in rooms and hall was depressive,
the breakfast buffet was incredible. Great variety, amount and quality. We also loved that the staff controlled entry to the buffet area so everyone got seated nicely and it kept the start of the mornings pleasant. The free Wi-Fi they offer is a bit too slow to do much, so it is almost necessary to buy the upgrade for 22 Euros/day they offer.
The location and the hotel staff
Very helpful and attentive staff, good breakfast and location, location , location. stones throw away from the eiffel. expect better housekeeping services in the room.
Location, breakfast buffet, separate toilet for a 4 star hotel, it looked a bit outdated with little damages to walls, doors etc
It is clean the staff is friendly and the food is good The room is small there is no lotion, conditioner, or snacks in the mini fridge
Location and convenience. The Lobby was quite nice. And the staff were helpful. No complimentary Internet for hotel guest. I had to brin my laptop which you don't on a holiday. Other mercure hotels around Europe offer it.
its very close 2 effiel tour its rooms r very very very small,the hotel is very crowded,,
good restaurant. central position
No American outlets, no office or staff on site.
A well located hotel within easy walking distance to Eiffel Tower, local restaurants, a number of Paris museums and the river. Quiet. In-house breakfast poor.
Close proximity to everything. Being able to see the Eiffel Tower from the hotel so closely was fantastic. The front desk staff were always helpful and very friendly.
Location of the hotel is very good and all the staff with whom we were involved was of extreme sympathy and they matched all our needs with an outstanding sense of professionalism. -
Near to Eiffel Tower. It takes 5 minutes walk to Eiffel Tower. Hotel room facing Eiffel Tower.
Excellent position very close to Eiffel Tower. General quality of hotel. Good value for price paid. Very poor experience booking in at hotel. It took over an hour and a half and being issued with four rooms before getting right room. First room was smoking room - booked NON-smoking. 2nd room allocated was occupied by someone else! Third room allocated was a double room with no bed for my son. Check in staff were friendly and apologetic but should not have let this happen and have done more to get it right and make amends. Other staff very friendly and helpful.
Free wifi Bar shut too early
Very nice hotel, very friendly staff.Cozy and good designed.
unique in its decor, great location fro sightseeing and shopping and staff were very helpful and freindly we were in room 101 and we could hear the lift during the night. Corridors too dark
It has a very good location, very close to Gare Saint Lazare. It is very comfortable, very well designed, close to amenities.. I would go there again. They should have sleepers in the room.
Clean, nice staff, looks new. A little bit far away from the sena river. Locatin has everything, shopping, restaurants but's a little far away from the main landmarks
Comfortable room in very central situation. Modern and rather fancy bathroom. The new and expensive looking interior of the hotel is somewhat reminiscent of a 1970's disco.
The room was very comfortable and very pretty
Location, cleanliness, modern, friendly and helpful staff, windows open to courtyard, None
The way the hotel was decorated..that everything was brand new...that the beds were very confortable.. the shower had no door ....that if you used the pc in the lobby it was 8 euros for 30 minutes
In principle everything, But the shower was owsom, well done. The hotel is new. The staff is very helpfull and friendly and service minded. The a/c in blowing in the face when sleeping maybe you could correct this or redirect the flow of air.
Staff was very friendly and very helpful.
Location, style, very friendly and professional staff at front desk and concierge Room not very spacious, no gym/spa
We loved the central location, across from the Louvre and the Gardens of Toulerie as well as the view of the Eiffel Tower. Sightseeing, shopping and all types of dining were within walking distance. There was nothing unpleasant about this hotel.
The staff was most courteous and helpful. The hotel was very convenient to the heart of Paris and many of its attractions. I recommend that reservations be re-confirmed prior to travelling to avoid any confusion.
Great atmosphere, helpful staff.
location & style
Hotel staff, services, Staff courtesy
great location, good staff, large room, happy overall Quite expensive. The early morning noise mentioned by some reviewers is true & we experienced this on both days of our stay.
Very good location just few steps from Champs Elysees and metro station. prices
Old world style. Staff excellent. Very personal.
The staff - everyone is very helpful wifi should be more accessable almost everywhere within the hotel
Friendly staff, and very good size of room. Most facilities available. Breakfast only dining room.
Everything was great. It's a beautiful hotel with a lovely decoration. Very clean, the staff is helpfull and sympathetic. Excellent location, just behind the rue St. Honore. We were really impressed and will recommend it to our friends.
Hotel Burgundy is very well situated in the Opera district, and was a great "home base" for seeing the sights of Paris. The hotel is quite small, but clean and good value for money.
We had a beautiful modern bath and a spacious room that comfortably accomodated my mother, daughter and myself. The front desk staff was helpful in providing directions and making reservations. We never had to wait in line at the desk. The location was superb. We had a wonderful experience here. The lounge area is a bit dark and cramped so this is a hotel that is best suited for exploring the city and returning to a comfortable room for relaxing and a great night's sleep.
Convenience & closeness to hub of city sights & metro network. Price a little too steep
The location is perfect as it is in the city center. Spa and indoor swimming pool as well as professional massage. Car parking services was great as it is almost impossible to park anywhere in Paris. The bed mattress was not comfortable as compared to other five stars hotels.
The hotel is superbly located, very comfortable, with wery friendly and helpful staff
Hotel was very well located, minutes walk from sights and attractions. Our room was luxuriously presented, designer style in black, grey with cherry red accent colours. Bathroom included large bath and separate shower.The ambience in reception is very welcoming, candles lit and very fragrant with attentive staff. There is a spa at the Hotel which my husband enjoyed. Our room was located at the front of the building and we were disturbed by delivery vans, refuse vans in the early hours of every morning. We would stay at the Hotel again but request a quietly located room at the back of the building.
The staff was incredibly helpful. Not only were they multilingual but they went out of their way to accommodate for our needs pointing out good restaurants and good places to tour. Given the American standards for comfort about bathroom necessities, the shower was a bit awkward and we found it took much longer to shower when compared to the typical American standards. Ultimately, the issue did not proove to be a burnden to our trip.
My sister and I stayed at this hotel for 3 nights during November. We found the hotel to be fantastic. The design and layout perfect. Location couldnt be better if you want to wish to shop around in the big department store Galerie. The best part of the hotel was the wonderful staff. I found all of them to be superb and their english fault less!. We even forgot a mobile in the room and when we phoned the hotel to check if it was there they offered to bring it to us! This was fanstastic as we were waiting at the bus stop for the airport bus. Thats service!!!
Severly understaffed and any service requested takes quite a while. Rooms were not cleaned on on time, until we requested specifically to clean them in the evening. Turndown service was done on 1 day of 4. Used glasses from the minibar were not replaced for 3 days. Waited 1 hour for check-in after arriving at 4pm on a Friday. etc.
Hospitality of hoel staff At 29 euros per person, breakfast is quite expensive.
airconditioning was not very effective despite my changing the room.
Atendimento da recepção e concierge. Housekeepers should make less noise and be more gentle when closing the room doors. They should start working after nine o´clock and attend the customers requirements more acurately. Matress is too softy and unconfotable and unable to provide a good sleeping.
The rooms are great as are the staff.
The location is just fantastic - the hotel is located in 2 minutes walk from the Arc de Triomphe and Champs Elysees, with nice shops and restaurants all around! Hotel staff is nice. Breakfast was very nice with a good variety, a bit expensive though (31 euros per person, free for kids). Free internet in room (luxury room). Variety of tv channels was very poor.
Overal was good. Room service selection was limited in choices. I Bar only have French Menue and no English. No English Channel on TV only CNN. Mentioned above
The Sofitel Hotel is well located and within walking distance of the Champ Elysees and the Arc de Triomphe as well as the Charles De Gaulle Metro. This allows for good connectivitey. There are also some good inexpensive eateries nearby. We mentioned that we were coming on the Honeymoon in our notes but we were treated as if I was the Sole occupier of the room. The Honeymoon touch was missing a bit especially since we read about another review who were treated specially for theri honeymoon.
Contrary to some reviews on this site, I found the personnel at reception extremely friendly and helpful. I think Oceania actually have read the reviews, and must have instructed the personnel. Some reviewers talked about poor breakfast : untrue ! I took breakfast opposite hotel the 1st day : 11 euro buys you a croissant, orange juice, coffe, and 2 slices of bread and butter. You're much better served, and very friendly, again, in the hotel for 17 euro. It is true, there is no minibar in the room, the remote of the television set did not work very well (small tv also) and no wardrobes to be found. Finally, the 220V-connection is conventionally placed (earth connector at top) but just above the desk, which does not allow any apparatus to be inserted that has a transformer firmly connected to the plug.
English speaking staff No top bed sheet
I hated my entire time at the hotel
Nice to have a pool. Room was very nice, and staff accomodated our 4 person family by ugrading us to a suite at a reduced price.
Parking place, sauna, swiming pool.
Basically I chose the hotel only for the location, few steps from the exhibition centre....the rest is very average, food bad The welcome by the staff and the way they serve you
Convenient position a short walk to the metro station. Staff v.friendly and helpful. Room v.modern but still comfortable. Swimming pool great. I stay in a lot of 4/5 star hotels and normally prefer older hotels, but I would definitely give this one 10/10 No evening meals available but with a number of good bistros a short walk away this wasn't really a problem
Friendly No tea or Coffee making facilities in the room
Excellent buffet breakfast. Close to Metro. Staff very helpful when we wanted directions to Parc de Princes.
The room was a little bit small. Was a little far from the center.
Hotel was lovely, staff were really helpful, parking availability at hotel was excellent and a really good rate, very nice surprise!
Great location ......just a short walk from some fantastic places of great interest. Buzzing cafe night life right on the doorstep too....good atmosphere in the hotel... It seemed expensive and the quality failed to match the expense....certainly for a pound based UK visitor. There was a shortage of helpful welcoming staff....particularly at reception where you face an unacceptable wait. Irritating.
The welcoming and very helpful staff, cleanliness of rooms, and above all, the excellent location. The room service was poor. We had a baby and we used to order warm milk twice a day. They gave us hot milk one day, watered down the other, cold another, and so on, even though every day we asked for a glass of warm milk. I guess it all depends on who is on the shift.
The best about hte hotel is its location - just next to the Louvre, between two squares, walking distance to everything I wanted to visit (never took a taxi or any other kind of transport). The receptionists were English-speaking and nice and helpful. The room was spacey (stayed in a junior suit), as well as the bathroom, cosy and clean. In fact, everything in the room, as well as the service, could be compared to a 5* hotel (including the cosmetics in the bathroom). Plus, the free WiFi is a nice addition to all. The hall and the corridors need renewing - the first impression of the hotel lowers ones expectations because of the old and a bit dirty common spaces in the hotel. Another thing, is that the air-conditioning was poorly working and it was a bit hot, but I just turned it off and opened the windows from time to time. Also, unpleasant surprice was the thinnes of the walls - I could hear every slam of a door and footsteps, however, no one really made noise, so I slept like a baby. One more thing about noise is that the windows of my room overlooked an inner yard and when opening the window there was a bussying sound from the air-conditioning or other machines. Overall, these were quite minor problems and didn't spoil my stay in the least!
O.K., I know its owned by Hyatt but It still felt boutiquey and small with a personal touch (as if not owned by Hyatt). The staff focused on attentive service, from the front desk, to room service, etc. Its clearly part of the staff culture. There is an intimate feel as if they all know each other--and everything about you. When I spoke to one front desk person they know a discussion I had with another the day before. The Concierge was amazing and made recommendations and the actual reservations and when things were not available made good judgments on his own for changes. We felt like they know us and were watching out for us. It is not that big really which helps in this case. The rooms felt well maintained with a terrific balance of old world and new. Highly Recommended!!!!
Excellent location, helpful staff, clean rooms, large and light bathrooms, really french atmosphere, close to most of the sightseeings and fashion boutiques. The decoration of rooms is a bit tired, but this is a problem of the most of the hotels in the centre of Paris.
it was next to the metro station
Location and comfort.
Great traditional typical parisian 4* hotel. Excellent location. Wanted 100 euros to stay until 1:00pm for check-out. Offered me 12 noon free.
Location, nice atmosphere On the expensive side
The worst hotel Old smelly rooms , bad carpet dirty, wood very bad
The quality of the rooms, decoration, and space are far far less than shown in the pictures and indicated in the hotel desciption.
Concierge services are exceptional - special thanks to Eric, Remy, Magaly.
breakfast was great we missed our flight because the front desk/concierge team could not arrange the taxi to arrive on time (even though we were assured the night before that we would have plenty of time and that their taxi partners always came early or on time, never late).
Great location, personal service Small room
The room was quite small but fine for me. I cant really imagine sharing it with anyone - I had filled the small closet and two shelves for clothing. The people at the hotel were nice. The toilet was a separate room and was very small. Too small for my liking.
The hotel is located in the most central part of Paris, walking distance to all major touris attractions. The staff is very polite and welcoming very helpful as well. The room and common area design to perfection. The food in the Resturant is to die for. Very nice hotel worth every penny. You can't get food after 12pm even though the menu says 24/7
soft matresses missed more equipment in bathroom
The staff is amazing. Room always clean. Great location
location decor friendly It had plumbing issues. i.e.. oder . Cleaning staff was noisy in the mornings. Staff needs training. This is not a five star Hotel.
The location is absolutely superb. Towards the end of our stay the service deteriorated, e.g. room was only serviced late in the afternoon on 2 days
The staff were friendly and helpful. The hotel room was pleasant with a fine view of the Eiffel Tower in the distance. The restaurant menu was very expensive but this is to be expected in the middle of Paris. We didn't eat in!
the staff, the room, the ease of the staff and the location
the location and the design of the hall the rooms are quite small and the rooms on the court which are very calm have the view on a part which has to be still restored
Atention of the staff is excellent. The hotel shows pictures on the Internet rooms that have been renovated and hence modern and luxurious; however, the room we stayed has not been renovated at all and furniture, carpet and design were old.
Front desk staff were helpful, intelligent and professional with a great sense of humour. Room was spacious, modern yet tastefully decorated and extremely comfortable for a weary business traveller.
rooms extreamly small, tv charge was not expecting very expensive
location, and comfort size of hotel
The hospitality is more than George V.
Very excellent!! Nothing
Lobby beautiful, great rooms, staff very helpful and accommodating, food and drinks excellent. Exquisitely updated and decorated. Excellent value for the money. Would recommend without hesitation.. .
Location, convenience and staff were very accommodating No
Comfort of beds, friendly staff, location to Eiffel Tower and Champs Elysee Not one!
Close to centre with bus stop close by
Great location, great hotel, great staff! They upgraded us to an awesome room with a spectacular view for free the attendant was very nice and helpful.
Hotel was under construction (and for quite some time apparently) so I'll spare you with the details of what that means when you are trying to catch up on some much needed sleep. Staff responded poorly to this situation that was not communicated ahead. Very dissapointing. One last thing, te hotel seems to be weel located because few hundred meters from champs Elysee but it is quite a dead area at night.
confort of the room
Hotel staff are ok, but need more english speaking staff if possible Location, location
Please write at least 15 words
Bathroom small and uncomfortable and needs to be redesign
superb hotel, superb staff, couldnt do enough for you. yes it is a lot of money, but for a treat and/or special occasion highly, highly reccomended
The location near to everywhere, the bed is extraordinary comfortable ! Only for the breakfast rooms need more improvement, more bigger for more guests.
i liked its central location the staff where very knowledgeable and the beds and bed linen were out of this world it was my birthday during our stay and was given a bottle of champagne i disliked the prices
Location & service are really good! They gave me a present at my birthday surprisingly.
The Location which central to tourist sites + the cleanliness of the room
Location, staff support, comfort, friendliness
This staff was very pleasant. The elevator was very slow. My room was on the 6th floor but found taking the stairs was sometimes much quicker than waiting for the elevator.
Hotel location and staff courtesy. Breakfast is very expensive and not good value for money.
Poor state of the room, however very nice terrace. Not quite what it could and should be for 300€.
the balcony with eiffel tower view and 30 seconds walking to the champs-elysees 24-h roomservice
Absolute proximity to Champs Elysees. There was no view from the window. The room seemed dark and not quite friendly because of that.
Very nive hotel, good work of reception bad internet
I like the location, staff are very nice. Internet access in the room are bad.
interior design and location very small rooms and bathroom, and room service was horrible.
Breakfast is very nice. Elevator was broken during our stay.
the bed was comfortable the toilet was very very very bad
location and the personnel at the rception the room should be renovated