Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
8.3 "Great service."9.1 "91% found the
staff to be very friendly ." 8.0 "80% thought theservice was very professional ." 9.9 "99% werehappy with the shuttle service ." 7.4 "74% said thereception staff was great ." 7.0 "Housekeeping was great , according to 70%." 7.3 "73% found therestaurant service to be one of the best ." -
8.3 "Location is great."8.2 "82%
liked the proximity to sightseeing ." 9.1 "Easily accessible by car , said 91%." 8.4 "84%liked the proximity to shopping ." -
7.3 "Good breakfast."
-
6.7 "Rooms are ok."5.5 "
Beds were acceptable for 55%." 6.3 "Only 63% saidrooms were clean enough ." 6.4 "64% thought thebathroom was big enough ." 5.3 "For only 53%, thetv was ok ." -
5.9 "Food is average."6.2 "Only 62% were
satisfied with the menu ." 6.4 "64% thought thedining experience was appropriate ." 5.3 "Desserts were ok , said 53%." 5.3 "Side dishes were satisfying , according to only 53%." 5.0 "Dining area was clean enough , according to only 50%." 6.5 "Only 65% thought thefish/seafood dishes were good ." -
4.9 "Ugly beach."
-
3.3 "Internet is poor."2.4 "76% said the
wifi quality was bad ." -
2.8 "Horrible vibe."1.0 "90%
criticized the unstylish hotel ." 4.4 "For 56%, thelobby entrance was sub-standard ."
Overall Rating
-
8.7 "Location is great."8.8 "
Easily accessible by car , said 88%." 8.2 "82%liked the proximity to shopping ." -
8.4 "Great service."9.3 "93% found the
staff to be very friendly ." 8.1 "81% thought theservice was very professional ." 10.0 "100% werehappy with the shuttle service ." 7.1 "71% said therecreation staff was great ." 7.4 "74% found therestaurant service to be one of the best ." -
7.3 "Good breakfast."
-
6.7 "Rooms are ok."5.7 "
Beds were acceptable for 57%." 5.3 "Only 53% saidrooms were clean enough ." 5.1 "For only 51%, thetv was ok ." 6.7 "67% thought thebathroom was big enough ." -
6.4 "Average cleanliness."5.3 "Only 53% said
rooms were clean enough ." -
4.9 "Ugly beach."
-
3.4 "Vibe wasn't good."1.3 "87%
criticized the unstylish hotel ." 4.6 "For 54%, thelobby entrance was sub-standard ." -
3.3 "Internet is poor."2.6 "74% said the
wifi quality was bad ."
Overall Rating
-
8.4 "Great service."9.3 "93% found the
staff to be very friendly ." 9.9 "99% werehappy with the shuttle service ." 8.1 "81% thought theservice was very professional ." 7.2 "Housekeeping was great , according to 72%." 7.7 "77% found therestaurant service to be one of the best ." -
8.3 "Location is great."
-
7.8 "Good pool."9.7 "
Clean pool , said 97%." -
7.7 "Good breakfast."
-
7.3 "High value."8.0 "80% thought it was a
great value ." -
7.0 "Nice rooms."6.4 "Only 64% said
rooms were clean enough ." 5.2 "Beds were acceptable for 52%." 6.8 "68% thought thebathroom was big enough ." -
5.9 "Average amenities."5.3 "53% thought the
building was acceptable ." -
5.1 "Beach is so-so."
-
3.5 "Internet is poor."2.5 "75% said the
wifi quality was bad ." -
2.8 "Horrible vibe."0.8 "92%
criticized the unstylish hotel ." 4.6 "For 54%, thelobby entrance was sub-standard ."
Overall Rating
-
8.4 "Location is great."
-
8.3 "Great service."9.1 "91% found the
staff to be very friendly ." -
8.1 "Pool is good."
-
7.2 "High value."
-
7.0 "High comfort."8.7 "87% thought
rooms were spacious ." 8.1 "81% thought it waspleasantly quiet ." -
6.4 "Rooms are ok."6.3 "Only 63% said
rooms were clean enough ." -
3.8 "Internet is poor."2.7 "73% said the
wifi quality was bad ." -
2.5 "Horrible vibe."0.9 "91%
criticized the unstylish hotel ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
3.4review from
Staff is speaking french (doesn't help to have clear explainations on issues we had) - relatively quiet - close to highway : easy to drive from there to the main touristic and natural areas. We definitely not recommend this pretentious hotel Price we paid, 65 Eur/night, too much for Canary and for 2 star service and confort. Instead of room with view of the moutain, without explaination they gave us first a "bungalow" on floor -3 with view of another bugalow; it was stinking humidity and we asked immediately to change. They gave us another bungalow on floor -1 "as a favor" , this one with view of the sea. The tinty bathroom was stinking humidity and we never succeeded to have dry towel. Mattress is similar to what you can have in holiday camp. Plastic furniture on balcony used to be blank. Breakfast is very average (7 Eur/person) : the only one on the island without fresh fruit juice or at least bottles of juice. Dinner's worst ! Paying was a problem : no credit card receipt.
-
6.0review from
Although in a quiet part of the island, and needing a car if you are independent. (There is a free bus to Puerto de la Cruz). It was very accesible to all parts of the island. Hotel was good in all aspects although the food at dinner could have been hotter. All in all a good value for money Parking is a problem as there is no hotel car park but successfully found spaces free every day around the streets of the hotel.
-
7.2review from
staff
-
4.8review from
The reception staff, the pools, quiet location, excellent free bus service into Puerto de la Cruz. The lack of a decent waiter service restaurant; totally over-run by Germans; poor, unhelpful to English, tour booking service.
-
6.0review from
Big and complete room, beautifull view, swimming pool and the very usefull shuttle service to Puerto de La Cruz. The restaurants services: twice they brought me dishes different from what I ordered (at the swimming pool restaurant), once they did not bring our drinks (at the dinner restaurant) and at the bar our order was complitely ignored!
-
8.0review from
Convenience for the purpose of our visit - daughter's wedding. Lots of space in our suite, excellent buffet breakfast, good bar and snacks service and the spa services we used were also very good. Full kitchen facilities if you wanted to self cater. Towels provided for the pool area. Finding a parking space can be tricky but we didn't enquire about using the hotel's undercover car park, as we did not know it was there until towards the end of our stay. Some of the sea view rooms are on the mountain side of the hotel with a view of the sea to one side and mountains to the other side, so do not overlook the swimming pool area. It would not have been an issue if we had booked the mountain view rooms. Double beds are 2 singles pushed together.
-
5.6review from
The food, and the heated pool.
-
7.6review from
View, peace and quiet, availability of sun-beds. Lack of nearby facilities, shops, restaurants etc
-
3.4review from
Staff is speaking french (doesn't help to have clear explainations on issues we had) - relatively quiet - close to highway : easy to drive from there to the main touristic and natural areas. We definitely not recommend this pretentious hotel Price we paid, 65 Eur/night, too much for Canary and for 2 star service and confort. Instead of room with view of the moutain, without explaination they gave us first a "bungalow" on floor -3 with view of another bugalow; it was stinking humidity and we asked immediately to change. They gave us another bungalow on floor -1 "as a favor" , this one with view of the sea. The tinty bathroom was stinking humidity and we never succeeded to have dry towel. Mattress is similar to what you can have in holiday camp. Plastic furniture on balcony used to be blank. Breakfast is very average (7 Eur/person) : the only one on the island without fresh fruit juice or at least bottles of juice. Dinner's worst ! Paying was a problem : no credit card receipt.
-
6.0review from
Although in a quiet part of the island, and needing a car if you are independent. (There is a free bus to Puerto de la Cruz). It was very accesible to all parts of the island. Hotel was good in all aspects although the food at dinner could have been hotter. All in all a good value for money Parking is a problem as there is no hotel car park but successfully found spaces free every day around the streets of the hotel.
-
4.8review from
The reception staff, the pools, quiet location, excellent free bus service into Puerto de la Cruz. The lack of a decent waiter service restaurant; totally over-run by Germans; poor, unhelpful to English, tour booking service.
-
6.0review from
Big and complete room, beautifull view, swimming pool and the very usefull shuttle service to Puerto de La Cruz. The restaurants services: twice they brought me dishes different from what I ordered (at the swimming pool restaurant), once they did not bring our drinks (at the dinner restaurant) and at the bar our order was complitely ignored!
-
5.6review from
The food, and the heated pool.
