New York Hotels

Breakfast was great, front staff was great at accommodating simple requests prior to our stay. Room was exactly as described.

Housekeeping was inconsistent - bathrobes would go missing, sheets were shorted once, some days extra toiletries were left and other days they would take them away, trash was not always taken out.

The location was good, the bed was very comfortable and the room was a nice size and very clean. the KITCHN next door had a simple, but really nice menu and the service was great

The lobby was comfortable, but it would be nice to have water, tea, and coffee available to guests. The price of the snacks in the room were too high for what you get, and I like to have coffee first thing in the morning without having to rush and leave the room.

Hot tubs, sauna, nice people...It was the perfect place to escape from the cold for a few days!

Excellent locations, nice rooms

Rooms were a bit small, but were still more than enough space.

king size bed, large front window, extra TV channels, held my bag after check in

cold air through window, no vending

On this trip I just needed a bed to sleep on, and a shower & toilet to use, and Hotel 91 definitely met those needs. While not the fanciest of places, or the most elegant decor, but the staff were very friendly and helpful, the bed was quite comfortable, and the plumbing was all in good working order. The room and public areas were all clean, too.

The hot water took a little long to get hot, but I also blame that on the weather - had it not been ~5 - 10 degrees outside, I wouldn't have been as desperate for a properly hot shower. The room door also felt a bit flimsy, but it kept the sound and cold out so that's more of a "feeling" thing than an actual complaint.

No problems at all good location had a great stay, reception was helpful great price a lot of good food close by. Got to do alot of shopping only thing was parking was far away but its New York what can you really expect. Thank you.

The room, the staff, the restaurant, the green roof .

The bar at the roof is a happening place and i had my young daughter!

We traveled to NYC to watch a friend run in the NYC Marathon. The Kitano was walking distance to Grand Central Station. The staff was pleasant and very helpful. We asked to store or bags, because we arrived several hours early. They were able to have a room available for us within 10 minutes. The room was great. We would definitely stay again and recommend it without any reservation.

Location was excellent - great for for shopping in midtown. Staff was very helpful and customer-oriented. Room was on the small side but well laid out. Hotel restaurant has live music concerts.

When I first got to hotel to check in I was informed that the room I reserved was not available and that I never booked the king room. But this not true I had my confirmation number and the reservation saved on my phone. So she put me in a queen room and charge me 461.00 but the deal I reserved was for only 261.00. So when I check out I was told that 200.00 would go back in my bank but it still hasn't. So I will never book through kayak again. I was robbed 200 dollars and was giving wrong room.

The only thing I found ridiculous was that I had to pay for internet and it should be included.

The Surrey did everything to make my short stay in NY very pleasant. My room was beautifully appointed and lusciously comfy. It is pretty pricey but, well worth the cost. The only negative, was the $15/day internet wifi cost. Ridiculous for a hotel with such a billing per day. I would definitely recommend The Surrey.

Location is great. They gave me a good size room. After 3pm the service get's better, better staff.

The service was very poor specially in the morning, which was very disappointing for the first impression, and for the potential of the place with it's location and it's structure.

The location is great, the most beautiful part of the city in my opinion. Decent people staying there, business and adults. The check in is REALLY after 3pm, and the check out is before 11am. The staff isn't very well trained so they're really New Yorkers including the attitude. But the place is good,clean. I'd recommend it and stay there again myself.

Loved everything from staff to the fresh new high class bed sheets

55 dollars a day to park, moved 1 bottle of champagne in the fridge and was charged 20 dollars for it, due to the sensors on the bottles, called front desk and they removed it from the bill with no issue though.

Front desk was friendly and helpful (put me in a double bed room much higher up to avoid street noise). Bed was comfortable, furnishings and amenities were nice. A.C. unit had a "fan always on" option for white noise - nice touch.

Room was small, but what else is new in NY.

Location is excellent and there are variety of restaurants there. Subway station is one block away. Staff at the hotel is very welcoming and helpful. Valet parking only.