New York Hotels

Dirty bathrooms

clean and mid town so all the attraction you can cover by walk

breakfast was not included while we expected bed and breakfast

Location

After dinner , wife an I ready to go to bed, my wife noticed pillow cases nor linen was changed. We are avid travelers, we were horrified! Head of housekeeping had it changed at 9:00, but wife an I were tired and this event made us stand in hallway for almost an hour till changes were made.

Everything was clean and nicely decorated

Parking $70/day

Rude staff long waits for checkin or any service Long waits for checkout. Substandard food in restaurant.

clean helpful

I am used to complimentary breakfasts the buffet at $30 head was not that great! 0

The hotel was very nice, verrry expensive. Seconds away from the heart of time square. Great experience!!

Cost of items were outrageous, but that is probably just New York, Time Square.

i loved the location

Staff and Bull and Bear.

Grew up on the WA. It's looks very tired now though. Ironing board was broken, Almost burnt my foot off. Had to check out early, check out staff had no remorse or offering to lessen my bill. Good stay but they don't go the extra mile, which they need right now, considering the competitive landscape of midtown hotels and their current status as kind of a shitty/ outdated hotel. Sorry WA, I love you but either drop your price or update.

Staff very nice. Room was clean and quite. Great location I would stay there again

I like the fact the neighborhood had so many kids and a playground was a block up. The staff was nice and knowledgeable.

The hotel is position by a bridge. The hotel does offer parking but in a crappy garage a block up from the hotel. The hotel could be nice if the owner would throw away old worn out furniture. The hotel is weird and please don't get a standard room

Good value for Manhattan.

The shower door. Imagine a two piece glass door where one piece has been removed.

Nice interior

All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.

Nice hotel

Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve

great location (super close (less then 3 min walk)) to Grant Central Station very good price for what you're getting; closeness to time square, Rockefeller center beautiful lobby comfortable bed good AC

lots gnats in the bathroom (we stayed Sat Sept 10th-13th, 2016) smallish rooms

Great location! Hotel staff was very kind and allowed us a VERY early check-in after an early morning flight. Easy location to walk to attractions or catch a cab or an uber ride.

Wifi was VERY expensive. Breakfast buffet did not have a lot of options and we discovered dirty utensils when we sat down.

The room and lobby were beautifully decorated and the hotel was in a great location right in the middle of manhattan. The staff was very professional and extremely helpful.

The room was agonizingly small for the amount of money we paid for it. When we checked in the lady behind the desk said she was "upgrading" us, and we barely had enough room to walk around the bed. I shudder to think of how small our room was before the "upgrade".

Our stall shower was missing the sliding door. The bathroom got soaked during every shower

Accessibility/ location, customer service

No sound insulation in rooms near elevators (room near elevator was outrageously loud because of elevator mechanism and doors continuously opening and closing). They moved our room, but could be a problem if hotel is full.

The room was ok, was not too happy with my experience here.

The place was a "4" star and the hallways my family and I smelled weed When I asked the valet parking to get please get my car "I was told it took 20 minutes " I waited 50 minutes and no one came to let me know my car was ready, and they knew I was wait for it.

The location is great for Central Park and Time Square

The staff was not helpful. Need a computer to print boarding passes-we had to pay $3.95 to access a computer in the lobby for 15 minutes to print boarding passes. The rooms are very big for NYC standards, but the entire hotel is run down. Need new carpets everywhere.

the front desk and bell staff were helpful

rooms need a serious upgrade, very old and outdated furnishings. I tried to contact the reservations manager seven times to adjust our reservation and apparently she doesn't actually exist because she would never answer or return my calls.

Location

Very Old hotel and very expensive

The location was good.

The hotel and the room was old fashion. The pictures of the rooms that you show in your website doesn´t match the real ones. Also I had to pay an extra $100 for facilities fee.

It's very close to Times Square! But that is not really a plus since everything in New York is readily accessible via subway. Daily maid service was nice.

Smelled musty, no amenities, not enough outlets to charge electronics like cell phones and laptops. Also there were bedside lamps but they were not plugged in and when we looked there weren't any outlets!!! When I return to NY I will definitely stay elsewhere! Mildew noted in the bathroom. And the place really needs to be renovated.

Wonderful pleasant staff. Very helpful and inviting. Great location to everything!!!!! Clean, and good enough size for what we needed.

Slow elevators

minibar was loaded with choices

deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!

friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings

We were greeted by the courteous staff after entering the unique entryway. A staircase surrounded by old books, leather seats, and an inviting chess set adorn the hall adjacent to a wine bar we were glad not to miss. The gold elevators requiring a room key to access brought us to our room. The bed was so comfortable, the room had a refreshing old school/hipster vibe. It has all the amenities you would expect from a great hotel and ten times the style. The location allowed us to hop on any subway we wanted and surrounded us with several landmarks and restaurants. We'll be comparing other hotels to this one from now on. The maids were even really nice to us. We loved staying in New York and even loved sitting back with a glass of wine in our room.

I didn't like leaving.

The location to everything downtown New York was excellent; walking distance. The restaurant "Felice" was one of the best Italian Food I have ever had. Staff friendly!!

The fact that there was only decaf coffee pods in the room. People staying in a hotel do not always want just decaf. The room we stayed in had no bathtub and I was very disappointed with that.

Very clean rooms. Proximity to Times Square, subways and restaurants. Will definitely stay here the next time we visit New York.

The staff was so nice and helpful.

Paying for Internet is crazy, we travel all over the world rarely is the Internet a extra fee.

The entrance is kind of hidden but the lobby was luxurious and sharp. I really loved the semi-circle lounge area and the colors scheme.

I didn't like the original room that was assigned to me. I was extremely excited for this booking as it was a birthday surprise for my partner. However, the original room was so tiny it was difficult to move in. As soon as we entered, there was a unpleasant scent. I wasn't sure if it was coming from the ac vent as it looked pretty dingy or if the room wasn't cleaned properly. I took a chance and went downstairs to request a different room. The first front desk associate I asked quickly prompted me that all rooms were booked. When MILTA who overheard as she was getting off a call, generously helped us out. I am forever grateful to MILTA for accommodating my partner and I and for Marcel for providing a room that felt like our own and not a hotel room. Thank you Marcel!

The opportunity to prepare small meals.

Locatiion is freat and the cooking facilities were useful.

We arrived early and our room was ready. We were able to check into our room early which was very much appreciated after traveling all night on the red eye. The staff was friendly, attentive and the hotel was charming and very clean. Great location to everything. We really enjoyed the Lantern's Keep downstairs.

staff was outstanding comfortable room, if small great location

older building with slow elevators :) small room (but it is Manhattan!)

A comfortable place to sleep and a great location. It's akin to staying with a friend albeit one who charges you ~$300 per night.

Rooms are very small with noisy air conditioning

facilities such as a bar, library. Also very good atmosphere

poor air conditioning that kept breaking and the issue wasn't being addressed promptly

Location is perfect, hotel is beautiful, clean and comfortable.

Desk staff was consistently rude over 4 days. Not so much to me but anytime I walked through the lobby I overheard snippy sarcastic remarks being made in response to questions.

It was in Manhattan, and had a bit of character- though not original to the time period so that's a bit unfortunate. There's decent coffee for sale in the lobby. Appeared to not overcharge me, and no sign of bed bugs!

Room was 13' by 9' -that is being generous with the arms pan - that didn't really matter since we didn't hang out there, but it was laughable. Also had a shirt fall of a hanger just to retrieve it covered in dust bunnies. Key cards stopped working halfway through, not a big issue except it's a stair run up/down as the elevators are a bit wonky. Was hoping for old charm, didn't have much of it. Not really worth spending extra, overall. Seems like over $300 will get something special, otherwise might as well just book a Holiday Inn or something basic.

The place was ok, and reasonable. We exchanges all comfort for the low price so it was not any thing new. The place was very clean and well furnished and a bit spacious for such a small room.

The only problem was the the lobby people told us to go to this specific parking garage and the garage or the lobby duse totally scamed us saying that the discount voucher wa's not rezconized at the garage and the customer support people for the hotel blamed us for going to to wrong place. We ended up paying a lot for a over night parking than anywhere else.

Convenience. Walk to central park, walk the opposite way a few feet to catch the subway, 24 hour diner and deli conveniently nearby. We will for sure stay here again. Beautiful location. The hallways are slim, rooms are small BUT...it's perfect for the couple that likes to get in and out, tour, with ease.

A superb, class-act, old world hotel. The real thing. Can't wait to stay again.

No.

Staff were very friendly; rooms were cozy and comfortable and quiet.

It's quite lovely but a bit staid for my taste. Location though is fantastic

The staff at this hotel were all amazing. Each one as helpful and friendly as the next. The hotel has a very nice bar/ restaurant attached. The bed was super comfy, amazing waterfall showers, and great room service menu as well. Super central to everything, shops, food, shows, transit.

Our AC broke over night, so we woke up to a huge puddle and part of the carpet was soaked from the AC leaking, but we we're checking out that day anyway and it was not anyone's fault.

Very compact room and compact environment

Nothing but that we had to leave

The location and service were great. The room was very comfortable and spacious (especially for NY). We ordered room service and the food was excellent.

The parking was more expensive than other local hotels ($65 vs. $50 at other hotels).

the bed is very comfortable if we hadn't set alarms would have slept the whole day. the amenities in the room alone are a nice add. the staff was efficient and helpful.

there were gnats in the shower and when we checked out and had to leave the bags at the desk the bellman took about 20 minutes to show up and help us.

View of the east river.

Small, odly shaped rooms. Door opens into a narrow passage so you have to do a dance to get into the room. Windows are small, so feel cramped inside.

The staff was excellent! The location of the hotel was great and the room was incredibly clean and comfortable.

nothing.

Rooms and staff were excellent! Front desk, bar, concierge and bell men. Very very helpful to me when I hurt my ankle.

Heard cleaning staff complaining in the hall, they didn't care who heard them.

Rooms are quite larger, ceilings high. Decor is modern but not colorful.

Still some areas under construction

it was central and close to the bus pick up for Javits centre

no cafe style dining

Friendly staff, great location, unbeatable price!

It is a non smoking hotel, however someone was smoking and the smell wafted into our room.

Nothing.

The room is very small with a grate ceiling that makes the room noisy. There is one shared bathroom on each floor and the rooms are small and very unkept.