New York Hotels

Lobby is nice and is in a good midtown location.

Staff just doesn't get the customer service business at all. Terrible From the front desk to the doormen who don't know how to get a cab to the front door! Too much to type here. Their lobby is nice but don't let it fool you. Rooms are nothing great and their staff just doens't get it.

Convenient and close proximity to our corporate office.

The location was very good, better than i expected.

No I found everything very good.

Location

Yes, they gave us a hard time when we asked for 2 beds and tried to charge us ---/day. Priceline did not tell us in advance that 2 beds would cost more.

Great Location and easy to get to everything! Wonderful Value for the money

The location was fine, that was about the only positive thing.

They treated us like 2nd class citizens because we booked on Priceline. We were told we were in a Queen room but it was a double bed, we paid to get upgraded. The entire hotel staff appears to be in a bad mood at all times.

Charged $25 early check-in fee. I checked in at 11:00 on Saturday at the Sheraton next door with NO early check-in fee.

Location.

The hotel is old, needs to be updated. It seems dirty.

location; nice lobby; doorman/concierge

they charges an extra $80 for having 2 beds in the room, therefore the Priceline advantage (deal-worthiness) was diminished

The staff at the hotel was extremely nice and very helpful!

Close to Lincoln Center. Close to Columbus Circle which has a first class mall with great shopping. The hotel restaurant is 5 star. Breakfast was expensive but the best I have ever tasted. Nick, who checked us in was very friendly and accommodating.

Room didn't have 2 double beds so needed to upgrade for $60 more per night. Lobby & room smelled like smoke even though hotel is smoke free. Moved to another room and upgrade fee was waived. Hotel blocked $793 on my card which will clear in 10 days??

location

room

The location was very close to Madison Square Garden which is where we needed to be early the following morning, but it was still close enough to walk to the Broadway show at night. I also liked the $40 valet parking, it was very convenient and helpful.

Priceline refused to pay the addl $50 fee to change our room from 1 queen to 2 double beds. Traveling with my mother and 15 yr old son (5 11', 170 lb) but Priceline reported only 2 adults staying in the room. I wouldn't have taken the deal w/1 queen bed.

Its location

The tv table had multiple coffee mug marks on it. Carpet in the room was torn

They had onsite parking

There was a horrible wait at check in, I waited 40 mins in line to be able to get my room! Room was small and AC did not work well.

The decor. It was very modern and posh.

I asked the conciege for a toothbrush and he directed me to the hotel gift shop. He said they did not have any complimentary tooth brushes. However, we happened to ask a maid in the elevator and she delivered two plus toothpaste to our room.

Overall well taken care of nice place.

Didn't like the need to pay for Wifi it's 4 Stars? And there is still a hold on my debit card not everyone uses Credit cards.

The rooms were spacious, the beds very comfy. Lobby nice and modern. Bathrooms small, but functional and clean.

Could've used a little more light fixtures in the rooms. And one morning there was a dirty rag left on our floor by housekeeping. But otherwise we had a great stay.

The staff was very friendly and the lobby was very nice. Great location to many different spots in the city.

The room had a very bad smell to it (like urine) and the service staff was very slow to bring things to the room. It surely was no where near worth the amount of money that we paid for it.