Chicago Hotels

We arrived early and tried to check in.Were advised room not ready, but in a hour and we were being upgraded. Two hours later that room was gone, but we could wait for the upgraded room or take our confirmed room (smaller,etc) then.Decided to wait on 23rd floor where the upgraded room was located--very pleasant but took another 40 minutes. It was god to wait and worth it but,.........................., had two double beds. would have liked queen beds as we were three ladies, two of whom are larger.... Everything else was GREAT

The main lobby and bar were beautiful and relaxing areas and the hotel is well maintained and clean. Rooms and bathroom were very small and the building is definitely an older building. That being said, the interiors were clean and well taken care of, and the common areas were very well kept and beautiful.

The room was very clean. The hotel had many amenities and provided a comfortable home away from home. I was approached by beggars both in front of the hotel (on the sidewalk) and in the hotel lobby. It would have been nice for security to be a bit tighter.

Decor, ambiance, comfy bed and linens, great shower, great mirror in the bathroom, we were pleasantly suprised to see that we were able to open the windows in the room, we like fresh air. The wall paper was peeling in the bathroom.

The check in was smooth and easy. Our attendant answered all of our questions and made great suggestions for food and activities. I will say, i had the BEST caramel macchiato at the Starbucks that is in this hotel. I told the barista then, and i'm saying it again now, it was hands down the best! The bed seemed really firm which is unusual for hotels, usually they are plush.

Loved the high ceilings and architecture!

The rooms were kind of updated. But the location was superb, walking distance from everything. I believe they should spend more on updating the hotel. It carries such great Old Chicago character, but the painting over decades of old cracked paint, wall paper peeling off the walls and stale odor of the lobby like grandmas old furniture... doesn't do the history of ths hotel justice.

We loved the charm of this classic beauty. High ceilings and all. Well worth the extra money for lake view!

Breakfast, place eas crowded and staff had nothing to do

Great hotel in a a great location at a great a price. The bathroom had some plumbing issues and smelled of sewer the whole stay.

Big bed and the museum campus. Screaming neighbors, for hours.

We arrived early on our flight and the staff had no problem checking us in way before the regular time. Very accommodating and incredibly friendly staff. Facility was clean and well maintained. We plan on staying again next time we are in Chicago

the staff and the room was very nice.. Having to pay to park and the restaurants were $$$$..

Good hotel from a dependable chain, with convenient deli and ATM inside, direct access to the convention center next door, generally helpful staff. My room was not stylish but it was spotless, comfortable and larger than I expected. Location was fine, easy to get a taxi. I did not try the restaurants or deal with parking. The hot water in my room was not dependable. The lobby of the hotel had an overpowering strong cologne smell - it was like they were going for a 'signature scent' of 'too much Axe.'

Got a great price for an amazing room. Good on premise restaurant. Easy access just off freeway, adjacent parking (pricey). Parking should be free or subsidized for hotel guests.

Fast valet , nice accommodation, not a bad location. Expensive parking.

I loved it

Everyone from the door man to the front desk staff were very friendly. We received exceptional service.

It is a large high rise in Chicago, but the staff makes you feel like you are very important! Their concierges are awesome...make sure you utilize their help!

Location is fantastic and staff were all incredibly friendly. River views from room were great. Facilities in the room were a little run down but clean and comfortable beds and everything else was great.

Came early bc we were miserable at another hotel so we showed up at 1030AM Ann's they kindly let us check in for our four nights at that time so we could relax get and shower and unpack before hitting the city. Phenomenal location to all and I mean all things. The whole staff is friendly and helpful. Great city and river views. Would most certainly recommended to anyone visiting the city.

Right by elevator

The location is great, and the staff was friendly. I reserved two rooms in advance, but they did not put us next to each other. As a family traveling, this was disappointing.

Hotel and staff were great. Great location! We will book here in the future!

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Bed was comfortable, room was very clean and nicely furnished. Missing some basic things like luggage rack. Hotel lobby desperately needs basic amenities like a chilled water dispenser (coffee is nice but it's hot outside!!!)

Such great staff! So helpful and they anticipated every need. A great experience!

Lovely hotel for great price on Michigan Ave. It's close to everything cool in Chicago. Staff was friendly, and was helpful. When I forgot my toothbrush they were able to find one for us. The rooms were clean and well put together.

If you are into architecture, this place will wow you. The intricacies of the interior decorations, the ornate massive stair case from the lobby to the second floor was something to behold. The rooms were a little tight but enough. Will definitely stay there again in my next trip to that city. Nothing.

A Very Walkable City with wonderful waterfront area and Great Food at Lou Malnati's and Gene & Georgetti. Museums, Aquarium, Planetarium, Soldier Field, Jazz Clubs and Great Restaurants...Everything is centrally located in and around Grant Park which is right across the street from the HILTON CHICAGO. The bed pillows were AWFUL! mushy and no support. A minor point, that would NOT prevent me from staying there again. My biggest CON was the cost of parking $56/day (self park) or $70/day (valet), for the cost of the room it should be included. Also in-room WiFi is an additional charge, should also be included.

Beautiful view and rooms Rooms got hot at night and had to shower to feel better about it

Glasses which were used and kept aside for replacement were again kept in the same position for usage. they were not replaced just like any other utilities. overall very nice place

Staff, room, location. Only one kiosk to get coffee in the morning. You need to fix this. There is no reason it should take 20 min to get a coffee and pastry in the morning.

Loved the Luxurious Amenities this hotel offers. Our room was comfortable, cold, and dark. All we needed was a fan to soothe me to sleep and upon calling the front desk, they delivered a fan to our room. Only negative I have is that our room had poor lighting. I'm a makeup artist so lighting is key for anyone to put on makeup, let alone a professional makeup artist like myself. Upgrade the lighting please!!

The location was great and checking in and out was very easy. Complementary water bottles were also great!

Clean, professional, great guest services! The restaurant next door had terrible service. The hotel however was great!

I liked how friendly the staff are. I did not like how dusty the room was ( around the bed).

Free bottles of water!! Very clean. The whole process was flawless! No breakfast options... Even fruit would have been a nice touch

The hotels staff was incredibly nice. The hotel itself was extremely clean. The location was perfect. It was close to everything touristic

The Front staff made this place, really nice and very helpful. The location was great and made getting around Chicago a breeze. Next years Microsoft Ignite conference I will be booking at this Hotel again. Next time though I will remember to get a room with a fridge!

Service, business center, cleanest

Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc

Our room was beautiful with a spectacular city view. Complete functioning kitchette which we did not take advantage of because we were only there one night but would have been great for a three day weekend stay. Staff was friendly and professional. We had a light fixture broken in our bathroom when we first arrived and they had it replaced and room service had cleaned the glass up in under 20 mins. Impressive for an operation this size. Within walking distance to many desired locations.

great accomodations and service

The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed. The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.

Everything. Zero complaints Service was boardline TOO GOOD if that is such a thing

The rooms on the river side had such wonderful views of the river, boats, buildings. The views were awesome both diring the day and night. Also enjoyed the outside dining and area to have a drink or just relax. Many attractions were within walking distance. Nothing stands out. Love the hotel and location.

We loved how close it was to navy pier. The view from our room was amazing. How dusty our room was. There were dust bunnies on the desk.