Chicago Hotels

Easy access to most places. Staff was responsive to requests

The rooms were absolutely ridiculously small. My husband could almost touch wall to wall when standing in the.moddle of the room.

The location was easily accessible to most of the activities we had planned for our brief trip. There were a variety of very good local restaurants nearby, and the staff was extremely courteous and helpful.

Our room was small- think European small. However, as I was only there for a pleasure trip, it suited my needs just fine. The free wifi was slow and spotty. The upgraded L'occitane toiletries were a nice touch, though.

Location

The morning coffee was excellent.

The unruly people walking down the hallway in the evening. Barking dogs down the hall.

My only complaint is that WiFi was not included, you had to pay extra.

Beautifully decorated modern hotel. Spacious, clean rooms. Extremely friendly and helpful staff, ranging from front desk to doormen. Very accommodating in getting us a king size bed instead of the 2 beds that were on our reservation. Very well located (in the Loop) - a few blocks from the Art Institute of Chicago and Millennium Park. Our room was surprisingly quiet given the proximity of the hotel to the Loop train.

Amazing place. Better than the alternatives.

Nothing

It was nice and very clean It was basic not quite as nice as pics on internet but still nice. Bellman was very helpful and professional. He was a good representation of staff. Girl at the desk at check in was a little rough around the edges. Recommend it

Staff was great. Location in reference to the McCormick Place was perfect. Business center was nice. Presentation when walking into the lobby was excellent,nice first impression

My room was a handicap room which was nice, but.Bathroom could have been cleaner. Shower and sink had issues with. Shower hand held had trouble adjusting and sink with no vanity was a problem.It was a two night stay and not in room much of the time.

The hotel's location is great for restaurants and shopping. We upgraded to a suite that had two double beds. The extra space was nice for us to have an impromptu cocktail meet up before dinner.

I slipped in the bathtub and fell on my tailbone. My brother also said that he almost slipped. We had 6 rooms and fortunately some of the others (including my 84 year old mother) had walk-in showers. One could wait forever for elevators.

location. room.

i was disappointed that my room for two people was a double bed. i had to upgrade to get a larger bed....felt as if the original room description was misleading. bait and switch.

The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed.

The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.

I liked the old-world character that this hotel had and it's historical significance

It needs to be renovated in the worst way

This hotel offers everything, it literally has everything in it. It's HUGE not to mention completely beautiful. I will definitely stay here again!

Location, nice room, good character. Not your typical hotel room (lots of flare with decor). Staff very accomodating of requests.

Fixtures seemed a bit old, showed some wear and damage. In my experience, not exactly 4-star material.

Great location, friendly and helpful staff, great hotel.

The beds were not comfortable and the pillows were flat!

The staff was great. Very attentive and helpful throughout my stay.

Parking is very expensive.

The location is awesome the hotel is itself is beautiful with wonderful views. Very romantic.

The only thing I can think of is it was a little noisy out side the hotel. But that is expected staying in a city.

Good staff, very helpful. Restaurant on property was excellent.

View left a lot to be desired.

Location, location, location. The hotel was very clean. The restaurant located in the lobby was very good.

The front desk told us that our room would be ready at 2 but it wasn't ready until 4pm. So we wasted two hours waiting.

The room was much, much larger than we expected. The staff were helpful and attentive to our needs. And finally, the location. It was close to the L and bus lines for the things that were not within walking distance.

It's Chicago, so keep that in mind, but having to pay that much for parking kills me. The hotel offered valet for $60/day, but we found a lot just down the way for $34/day. Yes, it's Chicago and parking is expensive, but $60/day is way too much!

the location, the good use of space in the room, 2 sinks

we had a maintenance issue with our toilet on the last day - we called down and they never came to fix it. So we checked out with the problem still existing.

Location was great and the staff were very helpful and friendly. Valet even brought us my husbands jacket that we accidentally left in the car. Awesome.

Not really a dislike just need to be aware. You do get some noise from outside. The windows don't sound proof well. It didn't bother us but it might some others.

clean room. Perfect location.

not much to say. We enjoyed staying in this hotel.

Staff was helpful and very professional.

It no longer warrents four stars. There were bands of 20 year olds roaming the hotel, causing a ruckus at 11pm. The entire place seems old and run down.

Location

Bathroom not adequately cleaned, tv didnt work (although eventually someone came up and fixed it), no reaponse from room service (order out for delivery and they will bill your room for local calls), beds were very uncomfortable, and false minibar charges

Service is absolutely professional

Small rooms despite a double room