Chicago Hotels

The hotel is conveniently located in the city

The cost of the room was very high. I was willing to pay the price but, my expectations were set high for such a small non-view room.

Raoul and the other breakfast servers were excellent

The carpet in my room1504 seemed old and dirty

decent room power outlet in bedside light (super!) Nice cleaning staff Easy access to downtown

Super expensive internet Room is sort of depressing in design, decor. Somewhere someone would meet a dark fate in a Twilight zone episode.

hotel should provide breakfast.

Great price Friendly staff Clean room Nice shower/bathroom Comfortable bed 12pm check out Location!

Poor view Room was a little small

Great location that's about it...

Book double room but got a single king room for 2 couples. Was told they over booked and didn't have rooms left. Also when to grab a Coke from the mini bar it had Santa on it..... I stayed in September...... After checking the date on it I found out it expired 2 months ago. I also received a bar tab from another room. They did correct that after pulling the receipt that clearly showed it was for another room. Then after all that they asked would you like to charge your parking to your card now? I said yes that not a problem. They said my MasterCard got declined..... I then responded with "I don't own a MasterCard. They had no clue when my visa number when.... Just amateur hour at his place. The bedding is also 80 grit sand paper and you may die on the slippery tile in the shower. Also the bell hop had no idea where he put out check bags when leaving....

Great location, friendly staff, reasonable price

Room smelled like smoke

It looks very chic walking in. The staff was all young and super friendly. The air smelled like it was diffused with something. There was a small bar and restaurant attached, which was convenient. Room was small but clean and nice. Staff suggested a boat tour and also booked it for us AND printed off directions, which was really helpful.

The room was very small.. I kept hitting my shins on the edge of the bed. My friend and I stayed there together so it made for a pretty tight space but we didn't spend a ton of time in there so it was fine. Also, no breakfast, just free coffee. We ordered towels at one point and no one ever showed up.

comfy bed, great location, nice lobby.

Front desk lady was not very helpful. Toilet smelled like sewage. They called me from front desk to tell me someone was at my door from hotel personnel when I had privacy sign on...that woke me up...What kind of "privacy on" is this?

Nice Interior Design. The staff was very pleasant and helpful. This is a much better location than other hotels I have stayed at further south. We took a very nice walk north to Lincoln Park. It is a beautiful neighborhood and does not even feel like you are in the city.

Too pricey for me to use other than business. I did not need or use "facilities" so that is the only reason I did not give that an "excellent" score. We were not impressed with the breakfast food. We were very pleased with our lunch at Gibson's across the street.

All the major sites are walking distance from this hotel. LOCATION

Our room smelled like cigarette smoke. It was so bad it penetrated our clothes. Also, they had water issues during our stay. There was no water coming out and after they "fixed" the issue there was brown water coming out. The hotel has beautiful designs, but it looks run down. All of their furniture looks beat up. The drapes in our room had holes. The front desk had mediocre service. The bellman were very friendly though. This place has lots of potential because of it's design and location. They just may need new management.

The location was perfect

The ice machines did not work, went to 11 and 12th floors.... Neither worked. WIFI did not work on the 10th floor the entire stay. In fact it only worked in the lobby for us.

Overall hotel is good...good location, nice athmosphere, etc

Bugs in the bed! ... Woman hair in the bed! ... Air conditioner not working properly....

Location in the heart of Chicago downtown.

Lack of concern for the interests of customers. I was a Marriot Gold Elite member and after this recent stay I felt like I should quit the reward program for good.

We got a great rate on kayak. The room was spacious, bathroom was huge, and shower was great. Lots of storage and hangers. Staff was extremely helpful, very nice, and very quick when help was needed.

The view of the room was awful. We looked at a very dirty alleyway with a view of a brick wall. Also our truck was damaged by the valet service. They assured us they would make it right, so that's why I still gave them 4 stars.

The location was nice.

Boring hotel, average style rooms and amenities for the price range hotel

Great location, comfortable beds, fridge in room. Service was good.

Not overly comfortable, very minimalistic, breakfast was mostly cured meats, cheeses, cereals, and fruits (no eggs, oatmeal, etc), room felt a bit cold and sterile for our style.

Great neighborhood. Felt safe walking around. Clean, comfortable hotel with friendly, helpful staff. Loads to do within walking distance.

The cabbies didn't seem to know where the hotel was. They tried to drop us at the Marriott which was a block away.

the room was nice

the accomadations, the parking the restaurants, the lobby. the staff was not very accomadating, will not be staying here againt

Rooms were huge. Not one, but two bars attached to the hotel. Staff was quite friendly. Security guard posted in lobby. Complimentary parking offered with room.

Location is not very good. Looks nicer online than it actually is. Not thoroughly clean.

Very modern hotel.

No pool

The 5:00 PM wine hour and the interesting decor.

Most of the furniture in the lobby was cool looking but not comfortable to sit on.

almost everything

$65 for parking at their hotel. too much for guest

I enjoyed my stay. No recommendations for improvement T this time

Staff was very nice and accommodating. The rooms were great and comfortable.

The staff were so helpful and friendly. They took really good care of us. I would definitely stay here again.

Everything... not the room i asked for... was lied too. telling me things would be the same and werent... not even close. will not use again.

It was nice and in a great location

They gave me a single king room with no view but I payed for a double queen with a view and even paid extra for a view room and then just gave us a free meal that sucked

Very comfortable, nice different decoration, excellent service, personnel, complimentary wine between 5-6pm. Few blocks from Billy Eliot's musical (must see!). Great restaurant close by, Catch 35! Nice walk to Mgnif. Mile. Allow 1 hour to airport due to traffic.

nothing

Excellent location, clean comfortable room, polite helpful staff, free wine & snack every evening....

Nothing

Great location just off the Magnificent Mile easy to get to just with everything you might need to downtown.

When was nice but needed a few small maintenance items repaired other than that it was a great place to stay.

Great location with a nice hotel design. The drum bar and the bakery were nice perks.

Its an older building and that is very obvious. The AC is questionable, the elevators are small and take quite a while, and if you want normal pillows you need to request them.

Brenda served us for breakfast most days. She was a the best. Always attentive friendly. Took care of us well. Our last day we had a different waitress and our order wasn't right, we couldn't get her attention and had to get a manager in order to get our check. When you go for breakfast in the fabulous restaurant, ask for Brenda. Loved the green drink with Apple, spinach and ginger. It was really good.

Rooms were very comfortable and clean. Courteous and friendly staff. Location is excellent for shopping. I definitely would return to stay again.

Location was good

Rooms were small, holes in the walls and dinged mirrors. Humid rooms and beds were not the softest.

It was very pleasant get there early and having a room to do an early check in. The staff was excellent. Overall it was a good hotel. The location of it was very impressive, close to every place, Willis Tower, Millennium Park, and Navy Pier.

I think it's a little pricey, but given the location I think it's worth it.

Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror!

The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.

Superior service and accommodations, personal at hotel far superior to any staff at any hotel!

Staff were tremendous

Hotel needs updating. It is old, worn and dirty

The Drake is a Chicago classic. A bit old, but very luxuries and very, very beautiful. The excellent location and nice staff delivering outstanding service make the Drake the place to be.

A bit dated, and almost impossible to roll your own luggage. Unlike most hotels with marble floors, The Drake has the thickest carpet imaginable. Also, the rooms are small for the US (and the money) and you will pay a lot for a view. However, this is the oldest and most desirable location that The Drake sets the standards for all of the other Chicago luxury hotels.

The most thing I like here is the location, which is very convenience. Also, their front desk service is good~

I'm not satisfied with its room service, I ordered hot milk and they sent me the cold milk. Besides, the price of their room service is not worth from my view. So, just don't make room service, or you will be disappointed with its bad taste and unbelievable bill.

Close to great retail stores

No dislikes

Not convient. Poor service

Great location and comfortable rooms; breakfast was an awesome surprise in variety and quality

Room service was slow, rooms not super clean and could definitely do without the lobby dance music during the day when kids were napping

Incredibly comfortable room and fabulous location!

Parking was a bit difficult

Good Value. Divided room. Comfortable bed. Great location.

noise to cta. small elevator. breakfast was not the best.

friendly and convenient ,

I really loved/liked and grateful we were able to check in early when we arrived early in the morning after our flight. I think it's well worth it especially because we were staying only one night. For my taste, I liked the contemporary classy decor and atmosphere. The atmosphere in our room felt romantic. The king size bed and the comfort of the bed and linen was awesome for my taste. I especially liked the room my friends were staying in. They had a little movie projector room. We paid the same price but they were staying there a little bit longer than we were. But I did like their room. Staff was very friendly and informative when asked about recommendations of transportation and location of places nearby.

Me personally, and just my opinion, we weren't too fond of the shampoo/conditioner and body wash scents.

A Very Walkable City with wonderful waterfront area and Great Food at Lou Malnati's and Gene & Georgetti. Museums, Aquarium, Planetarium, Soldier Field, Jazz Clubs and Great Restaurants...Everything is centrally located in and around Grant Park which is right across the street from the HILTON CHICAGO.

The bed pillows were AWFUL! mushy and no support. A minor point, that would NOT prevent me from staying there again. My biggest CON was the cost of parking $56/day (self park) or $70/day (valet), for the cost of the room it should be included. Also in-room WiFi is an additional charge, should also be included.

Loved the Luxurious Amenities this hotel offers. Our room was comfortable, cold, and dark. All we needed was a fan to soothe me to sleep and upon calling the front desk, they delivered a fan to our room.

Only negative I have is that our room had poor lighting. I'm a makeup artist so lighting is key for anyone to put on makeup, let alone a professional makeup artist like myself. Upgrade the lighting please!!

The proximity to great eateries, bars and fun activities cannot be beat. The staff was pleasant and accommodating.

Comfy room. Excellent attention to detail. Super cool hotel bar.

I have no complaints.

The staff were helpful, friendly. The location was ideal - central and walking distance to most things we wanted to see and do. The room was spacious, comfortable and clean. The water they make available near the lifts on each floor was a welcome treat since the weather was very hot during our stay. We also stayed with them for our 2nd visit to Chicago.

the hotel is very neat.

it seemed to me that there were very few staff around at any given time and that made me to feel isolated and virtually alone. the service points appear all automated and as a result, the human touch was absent.

Friendly, professional staff. Great accommodations. Perfect location. Especially liked the on-site dining options.

It was a great location and the staff was very friendly.

I spent a lot of time looking for a room that would comfortably fit 3 adults. I was traveling with my 19 year old daughter and my 67 year old mother. I specifically booked and paid for a "triple room". When we got to the room there were 2 small double beds. Not at all what I expected for 3 adults or for $400 per night. Be very aware of what you are actually getting for your money. This was not at all comfortable for 3 regular sized adults. I will say everything else was fine but I felt very ripped off for what we paid vs. what we got. I could have booked a regular room anywhere for much less.

We arrived early on our flight and the staff had no problem checking us in way before the regular time. Very accommodating and incredibly friendly staff. Facility was clean and well maintained. We plan on staying again next time we are in Chicago

Quick, safe walk to Soldier Field at night with kids.

Coffee pot in closet, didn't find it until we were leaving.