Chicago Hotels

FREE PARKING! Room was clean, price was fantastic, close to everything.

Overall appearance could use some updating

I liked the location

The staff was rude for most of the trip. The policies were not made clear and had to ask two different people to get an answer

Valet was quick and easy. Room was spacious and clean.

I requested a King and received two doubles. I was also on the floor with the pool and the entire floor smelled like chlorine. Also there are no individual thermostats in each room so it got pretty cold at night.

we were delightfully surprised to find that the hotel had a free "shuttle" when we were headed out for dinner. It really wasn't a shuttle …. more like a very nice, well dressed young man driving a nice sedan to our location. A great touch! The doorman was awesome as well. Very personable, approachable, and helpful.

The art collection was great.

The noise traveled into the rooms from the hallways. It was very easy to hear my neighbors going in & out of their rooms in the morning.

Super clean room and very nice breakfast selection

One of the three elevators was down and the wait for an elevator in the mornings was unbelievable. I waited for 15 min to get onto one that had room for even 1 person.

We stayed on the 23rd floor, and we were there for 2 nights. Unfortunately, the elevators were SUPER slow. We waited for over 15 minutes both mornings before deciding to take the stairs. We heard others talking about it at breakfast too. Middle of the day, it wasn't as bad. My legs still hurt from doing so many stairs this weekend. Otherwise, the location to Michigan Avenue was GREAT. Close to our favorite restaurant, Grand Lux.

Close to McCormick Place where we attended the Boat Show. The entire staff was top notch, and the hotel itself was beautiful. The one night room and parking was about $170 total, but I felt like I was staying in a much more expensive hotel. The Lake front and parks were only 2 blocks to the east so we were able to get some exercise too.

We were on the 21st floor. The bathroom was literally so small that I (6' 300 pds) had to slide in between the tub and the toilet to close the door. Even my girlfriend who is tall and slender was challenged. We tried the pool about 8:30PM, but it was packed with kids as was the hot tub. A very small price to pay for everything else to be so nice.

Location, main room, people

The bedding is too soft making it hard for sensitive backs

The view

When I called the lady that answered was every helpful and friendly I believe her was Rachel or Raquel. Was able to check in early

Hard tofind found it from the back of hotel though the parking garage. It was my first time in Chicago I didn't know that they changed for parking everywhere. So asked a different lady that was there because Raquel was busy another customer and this lady was very rude about explaining that they charge everywhere she could have apologized and asked maybe if we were From out of town and didn't know

Price was great

The WIFI is horrible, the hot water was iffy.

accommodating, nice staff. Lovely stay!

nada

We stayed for 3 nights. We had a room with view of the lake. The price was great and we had access to all of the usual attractions either by foot or by bus.

Location

room, staff

Housekeeping crew and front desk staff were extremely friendly and accommodating.

Everything was nice except a few things. I would go there again.

Walls are paper thin. Heard the couple next door. Paid for late check out, housekeeping came the 4 times with privacy sign up

I liked the fact that they allowed me to leave my bags with them early in the day since checkout wasn't until late afternoon.

Wish they had a breakfast area.

There were numerous hairs all over the room and bathroom. Nothing was clean. Terrible beds. Maybe it is still a decent price for the area? I would absolutely pay more next time if I wanted this area. Not worth it to me. It was far worse then the youth hostels in Mexico where you pay $8 a night and have the lowest of expectations.

Modern room, loved the shower..

Found the room servicw menu limited, very few items.

Its just 18 floors

THe hotel lobby, bar and Pump Room are very cool.

The elevators are old and small. My room had a bed in it, and was barely bigger than the bed. It has a small desk and it felt like I was sleeping in a converted closet. Not even a clock. It goes way beyond minimalistic.

Outstanding value for the rate we received. Beautiful quiet residential neighborhood only 2 or 3 blocks from lively restaurant and shopping scene. Friendly staff. You can buy excellent "to go" coffee in the lobby, including real, flaky croissants and other pastries, and have them downstairs or take them up to your room for breakfast, instead of being trapped into using expensive hotel restaurant services. The lobby bars are full of attractive young local people who walk in from around the neighborhood. Our fully modern, comfortable, sunny, 16th floor King room had a full skyline and partial lake view. We would stay here again if we could get the same low rate ($190).

We were fully satisfied. However, we did receive an upgrade room. Doubtless there are smaller rooms with less remarkable views. But surely all the rooms are completely modern and immaculate.

Paid

I had a great stay. The hotel is in a great location. The staff was friendly and helpful. The beds were very comfortable. The only negative was the construction of the new lobby area. Other than that it was excellent. I'll be back.

Friendly staff. Good variety in breakfast. Nice room.

Valet parking but $55.00 a day is high!