Shangri-La Hotel, Shenzhen Hotels from $99

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Overall Rating

Based on 6,094 reviews

Location

9.2 "Terrific location."
Service

8.6 "Great service."
Breakfast

7.9 "Good breakfast."
Pool

7.5 "Good pool."
WiFi

7.1 "Internet works."
Room

4.7 "Rooms are not good."
Vibe

3.9 "Vibe wasn't good."
Amenities

3.9 "Bad amenities."
Comfort

3.4 "Not very comfortable."

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Overall Rating

Based on 853 reviews

Location

9.2 "Terrific location."

10.0 "100% thought it was easy to get to the train station."

9.9 "Easily accessible by car, said 99%."

10.0 "Near to public transport, according to 100%."
Service

7.9 "Good service."

9.4 "94% found the staff to be very friendly."

8.2 "82% thought the service was very professional."

7.1 "Housekeeping was great, according to 71%."
Breakfast

7.8 "Good breakfast."
Pool

7.7 "Good pool."
Value for money

5.7 "Average value."
Room

4.4 "Rooms are not good."

2.9 "71% said rooms were small."

2.0 "80% complained about the bathroom."

0.1 "For 99%, the rooms looked old."

2.8 "72% thought they were poorly maintained."
Comfort

3.9 "Not very comfortable."

2.9 "71% said rooms were small."
Amenities

3.8 "Bad amenities."

3.8 "62% thought the building wasn't nice."

0.2 "98% thought the facilities needed updating."
Vibe

3.4 "Vibe wasn't good."

0.4 "96% criticized the unstylish hotel."

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Overall Rating

Based on 1,035 reviews

Service

9.2 "World class service."

9.5 "95% found the staff to be very friendly."

8.6 "86% thought the service was very professional."
Location

8.5 "Location is great."

9.7 "Easily accessible by car, said 97%."

10.0 "100% thought it was easy to get to the train station."

9.4 "94% liked the proximity to shopping."
Breakfast

8.0 "Breakfast is good."
Pool

7.7 "Good pool."
Value for money

5.8 "Average value."
Room

3.8 "Rooms are not good."

2.2 "78% said rooms were small."

2.1 "79% complained about the bathroom."

0.1 "For 99%, the rooms looked old."

2.4 "Air conditioning was criticized by 76%."

0.3 "97% thought the tv was sub-standard."
Vibe

3.6 "Vibe wasn't good."

0.2 "98% criticized the unstylish hotel."
Amenities

3.6 "Bad amenities."

3.6 "64% thought the building wasn't nice."

0.2 "98% thought the facilities needed updating."
Comfort

3.0 "Quite uncomfortable."

2.2 "78% said rooms were small."

2.4 "Air conditioning was criticized by 76%."

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Overall Rating

Based on 3,473 reviews

Location

9.3 "Terrific location."

9.9 "Easily accessible by car, said 99%."

10.0 "100% thought it was easy to get to the train station."

9.6 "96% liked the proximity to shopping."

10.0 "Near to public transport, according to 100%."
Service

8.5 "Great service."

8.1 "81% thought the service was very professional."

9.4 "94% found the staff to be very friendly."

7.6 "Management was excellent, said 76%."

7.6 "Housekeeping was great, according to 76%."
Breakfast

8.2 "Breakfast is good."
Bar and Beverages

7.7 "Good bar."
Pool

7.4 "Good pool."
Room

5.5 "Rooms are ok."

6.9 "Beds were acceptable for 69%."
Amenities

4.0 "Bad amenities."

4.0 "60% thought the building wasn't nice."

0.1 "99% thought the facilities needed updating."
Comfort

3.6 "Not very comfortable."

2.4 "76% said rooms were small."

1.2 "88% criticized the small bathroom."
Vibe

3.5 "Vibe wasn't good."

0.3 "97% criticized the unstylish hotel."

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Overall Rating

Based on 731 reviews

Location

9.2 "Terrific location."

10.0 "100% thought it was easy to get to the train station."

9.7 "Easily accessible by car, said 97%."

9.4 "94% liked the proximity to shopping."

10.0 "Near to public transport, according to 100%."
Service

8.2 "Great service."

9.2 "92% found the staff to be very friendly."

7.9 "79% thought the service was very professional."
Breakfast

7.8 "Good breakfast."
Value for money

5.5 "Average value."
Room

3.8 "Rooms are not good."

0.1 "For 99%, the rooms looked old."

2.7 "73% said rooms were small."

1.9 "81% complained about the bathroom."
Comfort

3.7 "Not very comfortable."

2.7 "73% said rooms were small."
Vibe

3.4 "Vibe wasn't good."

0.4 "96% criticized the unstylish hotel."

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Hotel type

City Hotel

Guests say it is the perfect hotel for a city trip.

Good to know

"Friendly service"

"Good accessibility by car"

"Train station is close"

data provided by TrustYou

Recent Reviews

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Negative

6.5

review from

Proximity to the convention center was nice Decent American food choices both in the hotel and right outside. Generally kind staff, even though few had a working level of english. I didn't expect everyone to speak amazing English, but I did expect that the check-in staff would know the words "Convention Center" considering they are a two blocks away and listed as a preferred hotel for one of the largest convention centers in the world. In fact most of the staff didn't know the words -- which is surprising to me. Our "non-smoking" room had a smell that I can't quite describe in words. Something like moldy bread with and cigarettes mixed with decaying animal. It was very unpleasant. The club staff was decent but operated on a 3.5 star level, not 5 star - like they Shangri-La chain should. They just did the minimum's with a bit of attitude and a feeling that your presence was not totally welcome.

Reviewed Apr 2016
6.7

review from

Staff is very helpful and attentive. Room was pretty standard/better for business travel in terms of cleanliness. They could make some imrovements in upkeep but otherwise was maintained well and cleaned well daily. Pool and gym are very good. Breakfast is very good. Didn't use the spa, but I wish I did because it looked nice. Not sure why I was recommended this location, I think for proximaty to the border & ease of transportation. However, the other Shangri-La in town seemed closer to better dining, shopping, and bars.

Reviewed Dec 2010 by Anonymous
6.7

review from

Good size of room and large bed No bath

Reviewed Nov 2010 by Anonymous
5.0

review from

The location is probably what makes this hotel 'special'.. besides that, nothing too crazy Rooms are very small. Too expensive for just a very normal hotel.Very old hotel

Reviewed Nov 2010 by Anonymous
7.3

review from

The location is very good, the view is wonderfull and the service excelent.

Reviewed Aug 2010 by Anonymous

6.7

review from

Staff is very helpful and attentive. Room was pretty standard/better for business travel in terms of cleanliness. They could make some imrovements in upkeep but otherwise was maintained well and cleaned well daily. Pool and gym are very good. Breakfast is very good. Didn't use the spa, but I wish I did because it looked nice. Not sure why I was recommended this location, I think for proximaty to the border & ease of transportation. However, the other Shangri-La in town seemed closer to better dining, shopping, and bars.

Reviewed Dec 2010 by Anonymous
6.7

review from

Good size of room and large bed No bath

Reviewed Nov 2010 by Anonymous
7.3

review from

The location is very good, the view is wonderfull and the service excelent.

Reviewed Aug 2010 by Anonymous

6.5

review from

Proximity to the convention center was nice Decent American food choices both in the hotel and right outside. Generally kind staff, even though few had a working level of english. I didn't expect everyone to speak amazing English, but I did expect that the check-in staff would know the words "Convention Center" considering they are a two blocks away and listed as a preferred hotel for one of the largest convention centers in the world. In fact most of the staff didn't know the words -- which is surprising to me. Our "non-smoking" room had a smell that I can't quite describe in words. Something like moldy bread with and cigarettes mixed with decaying animal. It was very unpleasant. The club staff was decent but operated on a 3.5 star level, not 5 star - like they Shangri-La chain should. They just did the minimum's with a bit of attitude and a feeling that your presence was not totally welcome.

Reviewed Apr 2016
5.0

review from

The location is probably what makes this hotel 'special'.. besides that, nothing too crazy Rooms are very small. Too expensive for just a very normal hotel.Very old hotel

Reviewed Nov 2010 by Anonymous

Shangri-La Hotel

$99+

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