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Location, Staff Faulty Shower
Good, clean comfy hotel. Good food served in the restaurant and very good value for money
Sea view. Convenient to reach town centre and other routes north and south
The room and bathroom were a good size and well maintained and cleaned. Staff do respond to complaints about the food - but I have a feeling they get plenty of practice. This hotel is fine for business but if you're looking for a relaxing break only book if you're desperate. The room was noisy, overlooking the main road and ferry terminal. But better the noise than the rooms at the back of the hotel which overlook the car park. Don't eat dinner in the restaurant no matter how desperate.
The Spacious room and digital tv. The bathroom was very good with a heated towel rail. It was fairly cold in Shetland, although I was ok. The room did not seem to have any heating that one could put on.
Friendly Staff and Clean rooms Noise from ferry Terminal
hotel said they had not received booking and they would have to put me in another hotel.The hotel was full of offshore workers due to cancelled flights, obviously priority is given to oil companies instead of business users with confirmed bookings.
The resturant was very good both regarding service and food. The room service could be described as no better than fair
The rooms were nice however the hotel is not very well laid out in terms of where all the lift stops. The staff was extremely courteous and let us check in at 9 instead of 2 as we had arrived from the ship which was awesome. The breakfast was excellent and the rooms were very comfortable.Plus it was located right in front of the ferry terminal which was very convenient for us.
I thought the staff that dealt with me were very friendly and efficient. I had been concerned about the overall standard of the hotel, as the reviews I read prior to the visit had been poor. However, I was extremely satisfied with the hotel.