Facilities Location & price.
Great location, we had a beautiful view of the water and of the pool area. The pool was very nice as were the hot tubs. The room was very clean and spacious and the staff was very polite. And I did not have to wait long for an elevator. The only issue we had was that our parking pass was note coded so we were unable to exit the garage. The staff quickly corrected it thouh.
Unlimited Access To EVERYTHING FUN Leaving
Great service and friendly staff. Room was clean and updated (with an incredible view). Also a great location for hitting the downtown SD spots. Only downside (very minor) is the breakfast in the hotel restaurant is buffet only. Would've liked an option to just get some eggs and a juice without paying $40 for all-you-can-eat. But there are plenty of other places to eat, so no worries. I'd definitely stay there again.
Our checkin was quick and we love the location. I expected room to be a little cleaner for what we paid...
We immediately felt welcome as Rob at the front desk gave us information about the facility and its surroundings. He gave us a corner room near the top with spectacular views. We got two beds which is plenty of room for family of four. Inside the room there is is luxurious atmosphere with open space. There is also Keurig with Starbucks coffee. Overall clean and modern, with even electronic shades. I have stayed at plenty of upscale hotels and this is the best by far. The location is the best. I went jogging at the lovely Seaport Village right next to it. The Gaslamp Quarter is also near. Overall an excellent place and we would definitely come back!
The view They changed $47 for parking
- Great location - Great drinking & dining options - Great interior design and decor - Clean - Loud guests after 10pm - A little on the expensive side - Add-on expenses (parking, water, etc)
View. Room size. Location. When I woke up in the AM i noticed my iPhone was covered in dust. I then noticed the desk with my black laptop, across from the air conditioning vent was also covered in dust particles. This is a big deal for me because I have a dust mite allergy, but still have never seen this level of dust collect just overnight. I think the air filter vents in these rooms are very very dirty and just blow dust all night as Long as the AC is running. I was extremely congested all day due to my allergy and had a hard day networking at my convention. Also, the TV service this day and age is sub-poor. No guide and some of the channels didn't work "no signal".
Everything! Service and location was best Dusty room
View from room was spectacular . Beds very comfortable Booked a view room on line requested a refrigerator got to hotel was told that I did not book that room and it would be $ 35.00 dollars more a night for view room . No refrigerator. 2 days without housekeeping had to call front desk to get room cleaned.
Location Given room with bad view. When others were available with good view.
We loved the location and he cleanliness. It was very quiet and the room was extremely comfortable! We did like the view but wished there were more pictures online so you can get a good feel of the view you're paying for. I believe it would be helpful for further bookings.
Location is great being right off the bay, convention center next door. Views of downtown and Coronado island were stunning from our room. Parking runs between $30-$40 per night, which wasn't included in the original booking costs. On site restaurant had bad reviews; fox bar was decent.
Clean and comfortable It would appear people mostly come here too party. The first night there was a party at a the end of the hall and a large case of empty beer cans in the hall in the morning. The second night We were woken at about midnight to screaming and carrying on outside our room, literally outside our room. We asked the partiers to be quieter but gave up when we saw it was > 15 people in the hallway. They quieted down at 0300.
Located with in walking distance to the Gas Lamps District, Petco Park, water front and many more areas that I like. Clean rooms and friendly staff. Every year me and the wife go on a little get away and we always stay here.
Nice, clean room. Nice hotel. I would go back, but hated paying $35 for parking!! Parking is WAY too expensive!!
The locations was great next to the convention center and Gas Lamp. Also close to food and shops. Clean, renovated and felt luxurious.
Can't beat the view! We have stayed numerous times, always a good experience.
Well kept room Terrible wi-fi and 17USD / day upgrade is utterly ridiculous
Oh the views from the rooms on the upper floors are incredible. Rooms are average size, and much smaller than the Marriott and Hyatt which are close by. Parking $35 a day what a ripoff. My daily rate for the car rental was less. It was difficult to find the Fox Sports Bar as you had to go outside. Hotel needs to have better signage.
It is on the bayfront and has restaurants and close to Gaslamp. On the first morning of our stay, the housekeeping supervisor with her clipboard came banging at our door at 8am. She didn't stop until we jolted out of a deep sleep to answer the door. When we came to the door she pretended not to speak English. The parking is $35/day. There is no fridge in the room. The duvets had stains and smelt bad.
Close to airport and had a shuttle to the airport. Close to Gaslamp District, so we could take a cab for dinner. Restaurants were closed down with the exception of one. The palm tree outside of our window blocked our view. The room you get through online is the old tower (hotel) and quite removed from everything else. Noise all night with partying people upstairs...went until 4:45 a.m. until we left for the airport.
Staff was polite Understaffed with ling lines to check in and out. Key cards never seemed to work. Remote control in room was broken. And for some reason the cleaning staff liked to block my door to my room with their cart. Spent most of my time away from the hotel.
Location. Waited 20 minutes to check in. Entirely too long.
Morning It's dirty, cockroaches, staff was rude. Overall worst hotel experience ever. I will never come back again.
Overall I enjoyed my stay at the Sheraton. I stayed in the Bay Tower. The hotel was very quiet and relaxing. My room had a great view of the bay and the balcony was large. The hotel is located closer to the airport, so you don't get a lot of street noise or foot traffic (which adds to the quiet/relaxed vibe of the hotel). The room was large/spacious. The bed was extremely comfortable. The bathroom was spacious. The room was very well decorated. The staff was very friendly and professional. Initially, I was placed in a room on the 2nd floor which is the lobby level, i.e. ground floor. When I got to the room, I didn't like the location, so I called guest services and requested a new room. They were more than accommodating, and moved me to a higher level. The balcony furniture needs to be updated. I enjoyed the balcony, however, the furniture is cheap in comparison to everything else in the room. The resort fee seems unnecessary. I was charged a fee, but never told what was included with the fee. The price increases for higher floors (so my room change cost me more money per day). The rooms could be cleaner. As nice as the hotel was, the room needed to be dusted. There was dust everywhere (on the coffee maker, in the mini bar, on the lamps, and on the remote control). It appeared as if the room hadn't been used in a while.
$90+/day in additional hidden fees. Not what I was expecting to pay when I booked.
the amenities close to the water staff was very accommodating and friendly our upgraded room was amazing what's not to like? Met our expectations.
Their were some perks my co-workers received without inquiring about and I was not even asked. My room was not ready until 6:15 pm then I asked for a late check out they gave me a hard time.
The balcony! The cleanliness! The comfort! Pet-friendly (Belle, our chihuahua, was happy to be with us)! Everything was great!
The tower I didn't stay in The second tower is a five minute walk from the first and all the nicer facilities are in the first tower.
I brought my dog and all the staff could help direct me places to go. Thanks for the beautiful view I enjoyed Wish I could have walked somewhere for less expensive foods
Location is how this place makes its money. Very convienent Not updated at all and the beds where cheap.
Large clean room, good views, many on-site amenities shops and restaurants, great location, helpful efficient staff. Expensive rooms, extra charge for internet, no ventilation fan in the bathroom.
Love the pool area, felt as if I where in an all-inclusive-resort. Like that the Boardwalk was just steps away. Would definitely recommend this hotel I stayed on the South Tower, did not like the construction noise and sight of construction
Great gym; liked having Starbucks in hotel. Great location. Construction site. Hallways super narrow. Bathrooms small. Will be nice to see it in a year from now
The location, staff, atmosphere spectacular customer service. The pool area was heavenly. I wasn't able to stay forever.
Option for self parking with option to come in and out. Great fitness area and pools. A little pricey. Internet charge.
Location Family friendly Great staff Would definitely stay there again! Self parking is horrible. Valet parking is $45 a night.
As a young couple, we have not stayed at many nice hotels. This was a very refreshing look into the "adult" world, and truly sets a precedent for what a well put together hotel looks like. No complaints whatsoever.
Beds were comfortable. Concierges were all great -- friendly, knowledgeable and helpful. Pool was lovely, view was lovely. Nice pre-set videos for fitness classes. I did the yoga. Balcony quite small. Restaurant nice for breakfast buffet but dinner wasn't very good.
Experience was great
The hotel was clean, comfortable, and the service was good. The facility is very nice and the location is prime. Everything was overpriced. Valet was $47 a night ($35 for self parking), the hotel charged an extra $12 for Internet service, and the room service arrived in a paper bag and plastic cups (very disappointing).
Nice grounds, hotel staff very friendly. While on vacation being woken up at 4:00 am and 6:00 am every morning due to construction work being done on the expansion of the conference center was a bit maddening. I got the impression that they were behind schedule due to the 3:30 am dumpster clean out. The services at the one and only restaurant was very poor. Complete mayhem in the understanding of the services due to poor management, Often times we would have to go look for a server to get a drink at the lounge area.
The location and the view of the room Subaverage room. The price of the room and the room itself does not match. Small beds, small bathroom, small sink area, not a luxury hotel, less than average room.
The staff was friendly and accommodating, and the bed was comfortable. The room was very loud. We were able to hear in the most precise detail what was going on in the room next to us (including our neighbor's conversations and television preferences). We ask to be moved, but the second room was equally as bad.
Nicely restored hotel with character. Restaurant/bar is very good with open, upbeat ambiance. Bed was excellent quality. Room was pleasant. We would stay here again. Easy walking distance to many restaurants and club area as well as to the harbor with the Midway Museum. Got in about 9:45 p m and the hotel restaurant had closed early. Although the walk to the restaurant area was easy, there are about three blocks of homeless sleepers which was a bit uncomfortable.
Amazing staff. Overall very nice hotel. Dust. This is the the only minus.
Location is excellentl. Amenities of hotel are up to date and staff were helpful and cordial Hotel is nearly a hundred years old. Room was on the small side but that is to expected.
I was surprised to have to pay a mandatory fee for services that I did not use or want. I thought that was very unfair of the hotel.
Nice lobby with friendly staff greeting us upon arrival. Lots of charm with short excerpts posted throughout highlighting the history of the building. Room was comfortable with all needed amenities for a place to stay. The purpose of our stay was the city. This room gave us a comfy pillow top mattress to rest and recharge each night with complimentary water keeping us hydrated. Workout facility was nice and hardly crowded during our stay. No complaints and would gladly stay here again. Rooms were small. There was no view including limited sunlight through the window plus the "green" lighting made it so you had to turn every light in the room on when getting ready. Bathroom was small and no vent :-/. Closet didn't open all the way due to being obstructed by the bedside table (again, room was small). I'm being as honest as possible with these negative, but the purpose of the room was met and the pros far exceeded the cons during our stay.
The room was small, but comfortable. It had everything you could want, including a mini frig. The location was great. Within walking, or public transportation, to everything downtown San Diego has to offer. The valet parking was expensive.
It's location is perfect. Walking distance to pretty much everything you would want to do downtown; gaslamp, marina, horton plaza, etc. Room was perfect for me and my girlfriend. Staff was very accomodating. Parking.
I loved everything
Very friendly staff, the location was perfect. Valet parking was great. The room was smaller than expected, but was well equipped.
Nothing This is by far the worst hotel I've ever been in! The room, (505) was so small that I think they had to build the room around the bed. It was so small that the bathroom had to have a sliding door. I truly don't believe a normal door would be able to open / close. The air conditioning didn't work and the overall area seemed seedy. Numerous bailed bond companies with likely clients in the area. When I asked about the area the clerk advised, "Just stay on Broaday."
Excellent hotel that is well priced and located.
Didn't like the fact that the tv was a tube tv and the room smelled. No fridge or microwave and the ice machine didn't work.
Mostly everything was ok. The outlets didn't fit right when trying to plug in too loose.
The beds were comfortable. It was very run down and the area did not feel very safe.
Friendly staff and ease of location to interstates and Old Town. It was old, not updated in last 15 years. Still had a tube TV. Door opened to parking lot. Daylight coming in under the door. Table in room was all scratched. Did not feel safe. The tub was in very rough shape. Yuck!!! Don't stay here. Needs to be updated!!!!
It was not what I'm accustomed to
Great location, just a few minutes from most tourist locations. Nice cozy restaurant and pool. Great beer and happy hours with pool When we got there, they gave us a room that smelled like wet dog, probably cause they saw my as a young college kid and thought i wouldnt care; i asked for a room change and they switched us to a way better and cleaner room. The toiler pump was broken though, so we had to call for a plumber at midnight. Next day, the we came back from Seaworld and the maids didnt even clean the room, they left us a couple of dry towels hanging on a chair while leaving the wet/dirty towels on the ground and the bed unmade. I called front desk the complain and they said "i apologize, i dont know whats going on today" so they just sent more dry towels, the bed was left unmade.
Laundry and pool area. Very clean! Thank you.
The rooms were dirty. Showers and toilet looked unclean. Carpet was sticky. Only stay here if you really cant afford anything better. Dog poop all over the grounds/grass, wasnt picked up. Was not a "RESORT" as titled.
It was right off the highway & looked like a good stopping place foe my cross-country move. There was black mold growing along the walls, white stains in the carpet, and a soiled chair. The tubs drain was clogged as well, filling up the tub with blueish water during a shower. I was by no means expecting luxury, but the condition of this room was appalling. Staff didn't seem the least bit concerned, and management has not responded to my concerns. The state health department should shut this place down.
It was clean and cheaper, but that was all I can say. Thin windows next to the freeway. It was really loud. Bed was ok, no hot water. The electrical outlets were old and my charger fell out of the socket so I couldn't charge or use anything. Internet didn't work.
There were nice amenities available including a pool, hot tub, and workout room. The staff were friendly and prompt at dealing with questions or solving any issues we had during our stay. The rooms were clean and all outlets and items such as wifi and tv in the room functioned properly. For the approximate $40 per night we paid it was a great deal for the area (as many are over twice that) despite the age of our particular assigned room and the amenities it was lacking. If you require a basic room at a cheap price this fits the bill. The unit (motel style in the back of the property) that we were in was obviously older and lacking in renovations or restoration.
Cost Room standards and local area.
Location was great. Right at the start of the Gaslamp District. Walking distance to many great restaurants and bars. Close to the baseball stadium. Staff was friendly and offered good suggestions for dinner. Gym was nice. Arrived on the day of a baseball game. Road closures made it difficult to get to the valet drop off point. Valet only. Cannot park your own car. Wish the hotel room was more clean. Lots of items in the room (i.e. Snacks and items for purchase) that hadn't been swapped out in a long time. For a 4 star hotel I expected a little more. Room needed a refresh - signs of wear and tear.
Tech /music accesbility. Hospitality. Clubs, bars, and restaurant in the building Price for parking
Stop charging resort fees. Include microwave and minifridge in each room.
Location is excellent - in the heart of Gaslamp Quarter, actually right next to the Gaslamp sign. Pretty good view depending on where the room is located. Direct exits to 5th Ave, 6th Ave, and L St is a nice added convenience. Studio King room was great - clean, modern decor, comfortable bedding, great bathroom with rainfall and standard shower head, iPhone 5+ dock, good channel selection on TV. Lobby and surrounding have nice, clean, modern decor. After housekeeping, we found that the original iPhone dock we were provided was switched for a different model. The original one was better for us, as we could directly mount the phone for charging without a cable needed. The newer model required a cable, which we didn't have. Called the desk and they didn't know why it was switched, and said they'd follow up to resolve the issue... they never did. Overall, staff is not the most helpful.
The room decor and layout was very modern and had a nice feel to it.The staff was very friendly and nothing but helpful when needed. Couldn't have asked for better service. The mattress was a bit too soft for my liking. Also the walk in shower looked great and the dual shower heads were nice but it caused large amounts of water to pool up where you're supposed to dry off
Fine hotel Was charged for a king suite and received a regular room. Haven't received the credit yet.
Great location, great staff, clean, funky and fun. Rooms are small and water pressure sucks.
The exhaust fan in the bathroom was so loud that it disturbed our sleep even with the door closed.
The Woodstock suite was awesome the room with balcony was great. The restaurant Mary Janes was very good and Robbie the concierge was very helpful. Fun place to be After checking in and not an early check in were were barged in by the cleaning staff. That could have been embarrassing, right! Then I get an email a day after checkout with a 93.00 minibar charge we took 2 waters and two beers, even at crazy assed minibar prices that doesn't add up to 93.00. It is disappointing because we really had a good time and I like the hotel and their staff, but I don't like being screwed!
Nice Location High price
The bed was very comfortable and my view was amazing! One of my towels was dirty upon arrival.
It was a wonderful expeeience from the moment we walk in to the time we left. It's a beautiful hotel with a wonderful staff. The Spa Suite was a little plain in appearance for a luxury hotel but the therapist was excellent.
The rooms were big and the decor was very nice. The staff were great and the location was perfect for visiting San Diego. The charge for parking is too high. We parked on nearby streets for a tenth of the cost.
The room was great and service was excellent. Very noisy on the 4th floor exterior room all night long on a weekend.. I requested a room with a view and got a view of the rundown buildingf to peo next to us and listene.
We always enjoy staying at the US Grant. The staff is friendly the restaurant and bar are wonderful the location is perfect. The rooms are nice the beds are comfortable. The pillows and I would ask not to stay facing fourth Street again.
Cool vibe. Great room and decor. Easy check in.
Location Beds were terrible and room was small
Elegant and plush surroundings, very comfortable bed, room was lovely with great amenities even though I had a single room. Great power breakfast meal!
Enjoyed our stay with our 5 yr old. Very courteous staff, local amenities, and close Seaport Village and other site seeing entertainment. Now a favorite, will definitely stay again in the near future.
Great bed Could hear doors closing and thin walla
The staff was friendly and courteous. The entire stay was pleasant and we were well taken care of as guests.
The hotel is a historic landmark located near the Gaslamp district in downtown San Diego. The location is great for shopping, site seeing, and night life. The staff of the hotel was superb! A fantastic back drop for a romantic getaway.
I love the seals and the food at the restaurant and bar were very good. I don't really have any negative things to say.
Friendly staff, beautiful facilities and it is located next to everything.
The beach was great with lots of rentals for paddle boards etc...The setting of the hotel on it, the pond with the ducks was a big hit with the kids as was movie night at the pool with a giant screen as they swam. So close to Sea World you could almost walk there! The map to the hotel left off cross streets at the signal turn, so I passed it a couple of times, only difficulty was finding the hotel from the map printed with hotel info.
Location for an active family is perfect. Running beach biking water sports all close Rooms could use some updating sliding doors hard to use leaking faucets
The private beach and the complementary cruise
Our 1st rm was in back on top and view of bay was Beautiful. Rm was big n very clean. Our 2nd night we got moved to even better rm at private beach bcuz we had issue w/ next door neighbors. That was special surprise that hotel gave us not only was rm gorgeous but workers even put Happy Anniversary card n tray of choc strawberries platter. Thx front desk workers Kevin, Cynthia, Jason, Devon, Jacob, Majso and manager who made our special weekend the Best Anniversary Getaway Ever. on Jan 27-29th weekend!!! We are Definitely coming back for our Anniversary again here.. drive or walking distance area is a plus. Again Thank You Bahia Hotel for unforgettable weekend!! I Dnt really have anything to say about the workers or Rooms!!! Beautiful Spot. Only problem we had was we were there for Anniversary and we Dnt get out much bcuz of our big family. I believe the hotel just made over sight but they put us next to couple w kids. let just say we needed to move w/o any more problems come about. We let the front desk know of situation and they were very polite and rush our 2nd rm. I believe everyone got a win win out of it!!
the staff was friendly and room was nice upon arrival. The beach access very convenient with comfortable cabanas. The shower didn't drain well. Had to ask for coffee packet after the service staff didn't clean the coffee maker or leave coffee for the next day. The air conditioner kept turning off in the middle of the night and the room became stuffy. The in room safe didn't work.
Nice property and nice room but needs updating, property is a bit stale. Nice hotel for families. Room was too warm at night and cool air was too loud. Bathroom sink very small, but water pressure was great. Television at a bad angle and couldn't see the full screen from bed. Only received bottled water first night, was not replenished.
The room was clean and well laid out. The bed was comfortable, and the windows was nice and big. The bathroom stayed humid/moist for a long while after taking a shower.
Staff were very nice. Clean hotel. Very accommodating I got charged $42 fot valet parking. Valet parking should be free. You are already spending money in staying in that hotel why wouldn't the valet parking be included?? That's one thing I was Not happy about.
Very clean, comfortable bed, nice staff, perfect location, and great view from the 17th floor. N/A
Solid hotel as always Front desk clerk who checked us in was not professional and quite curt. Train your staff for those who travel far distances who deserve a little common courteously, will you?
friendly staff, very clean rooms, beautiful view, accessible inconvenient parking fees for valet, no fridge in rooms, pricey
I love everything about this hotel! From the location, the rooms, the staff, the bar and restaurant, to the new friends I made.
it's a great location. Easy access to any part of sd. Our neighbors were partying until 4 am despite complaints. Hotel did not do anything about it.
Facilities were very well kept. Room was very nice, and looked out over the Bay Area. Great location to GasLamp Quarter, restaurants, and connects to Petco Park. Great proximity to the convention center. Staff was accommodating. Concierge and valet staff were very knowledgeable on good places to eat/see in San Diego and other surrounding vicinities such as La Jolla, Coronado, etc. Also, got a little discount on zoo tickets by purchasing them at the hotel. Valet parking is a little steep. They charge $40.00/day. I agree they should charge for the service as its quicker and easier for someone to park your car and bring it to you, but $40.00/day is a little high. On the upside, you can use it as much as you want.
Loved the location, bed, look and feel of the room, and the staff. I stayed in a water facing room with a (sort of) balcony on the 20th floor. It was a tremendous view I had a fantastic time. Couldn't possibly be closer to gas lamp district The room was a bit small and unequipted for the price per night. No microwave or refrigerator unless you call and ask for one to be sent up which was a bit tedious. Overall only complaint I could have
Its was clean staff was amazing I have nothing that we didn't like
Functional and clean rooms, all amenities available. Excellent location for conferences in convention center or one of the large surrounding hotels. As expedia costumer typically placed in one of the less favorable rooms (in this case above the pool bar, whci was used for evening and morning events with music) Pricey food and drink items in the hotel (e.g. bottled water 7$) One of the access paths for baseball games is through the hotel, hence before and after games the business center and gym are virtually unusable.
Staff was very courteous, rooms were clean and well stocked, beds were comfortable and had clean sheets. Clise to bars and restaurants. Overall very comfortable. Location is a bit far from the beach
Great value for the money! Lots of local activities to do on the property, and wonderful accommodations throughout. It's a great place to try Stand Up Paddle Boarding for your first time! Rooms are spacious if you get the suite, and we really loved the grounds! It's a tropical paradise! Well maintained! The restaurants are pretty good, we would recommend the Sunday brunch at Oceana! Also, take advantage of the Bahia Belle cruise in the evening hours. Unfortunately, when you make a late night request, the staff doesn't come up to your room and bring you whatever you need. Aka, we needed some late night towels and we were told to come down to the front desk (all the way from the tower rooms) and get them ourselves. This has never happened to me, especially at a "4-star" resort. In addition, I have been to many spas in my lifetime, and I felt that their spa treatment was very overpriced for the quality of massage received. Overall, we can't decide if we would come back because the positives were so great, and the negatives were so bad! We are 50/50.
Great location. Friendly Staff, Nice rooms. Paid Parking. Most spa functions are at additional costs.
Beds are comfy, helpful and courteous staff, great location. All was great. No complaints.
They have the best beds and pillows! We liked the separate bedroom and living areas with refridge and coffee maker, which was easy to use and enabled me to make my morning oatmeal. Was nice to have a view of the Bay.
We had a great time. Daughters wedding was fabulous, every detail was handled beautifully. We had many out of town guest that were as pleased as we were!
Location is great right at the mission bay beach front and the oceana restaurant sits facing the mission bay beach. Staff is friendly at hotel as well as the restaurant. Stayed at the tower. While wifi connection was excellent and convenient, the rooms need update. In particular, the air conditioner (heater/cooler) spews out bad odor.
Quite Almost every thing but the most was the $20 parking charge. after $300 per night they ask me pay for the parking! !!!!!!
Close to Pacific Beach The AC went out in our building they were not able to give us a different room. My 2 month old baby ended up with a heat rash it was terrible. Then the soap dish was covered in hair as the last customer shaved and tiny hairs were all over our soap. The humidity without an AC was unbearable. We paid way too much for what we got. Hotel did nothing about any of this.
Liked the views of the ocean and bay, staff were very friendly, loved the warm water in the pool
Very cute little place. Perfect location -- close to airport, easy to get anywhere we wanted to go. Incredible value for those traveling on a budget. Very nice staff. Great little breakfast cafe. Beautiful pool and outdoor patio facilities. The room is nothing fancy, but very clean and comfortable. The last night, our upstairs neighbors were VERY heavy-footed. That 's the only time we've ever had a problem with noise; have stayed here several times over the past three years.
Cute hotel. Nice pool/lounge area. Rooms were clean and comfortable although it did take quite a while for the A/C to cool down the room. Staff was friendly and helpful. Check in isn't until 4pm...that seems VERY late to me. I have never encountered a check in that late before. I understand that rooms need to be cleaned but if check out is 11....maybe that's just me. Luckily they were able to accommodate our early check in the weekend we visited. No continental breakfast that I saw, which was listed as an amenity.
Rooms were standard, clean enough, beds comfortable enough, etc. BUT the waffle spot, now there's where this place stands out. Imagine the best waffles of your life, just a 2 minute walk from your room! Definitely the best part of the stay. Would highly recommend the blueberry waffles.
Rooms were clean and equipped with a/c. They also have a pool and provide coupons for Waffle Spot. Booked a king bed room and we were given two queens but room was really nice and clean so it wasn't a huge issue.
The staff, from the manager to the cleaning staff exceeded great. They were all so helpful, patient and went above and beyond helping us with ANY inquiries. The restaurant (mexican) and the Waffle Spot were both FABULOUS! I can't applaud the staff enough! The day we arrived San Diego was having the WORST rain storms in over five years! We requested an upstairs room due to the flooding. But the staff went above and beyond in getting us settled, provided extra requests from us with NO HESITATION! I would recommend the KINGS INN if you want open hospitality and NICE PEOPLE!
Nice older hotel, great value Was a bit noisy near the pool
Wasnt able to check in until after 5:00 PM. That, to me was unreasonable. Something to do with short staffed in the houysekeeping dept. I flew in from HNL via Seattle so was shelled and didnt appreciate waithing so long to get my room.
well maintained, even if dated noisy guests
The Staff is wonderful. The hotel is one of the cleanest I have ever stayed. Food was good and the Bartender fantastic. I highly recommend this hotel.
Close to old town and mission bay Free parking Pool is heated A little outdated Nice from freeway if your your faces freeway
Rooms were super clean and updated. Good channel selection on tv. Staff was super friendly and accommodating, even let us move rooms to avoid office construction noise.
Onsite restaurant was not that good, food and service
the room was not well maintained the tub has some kind of paint over it and there was a massive chip out of it. I complained to the front desk, who would not let me speak to a manager. Therefore nothing was done to improve my situation and I have little faith that the overall issue of poor maintenance was addressed. this was in the "suites" section. I actually wanted to be in the tower and they moved us to these and said there were no rooms in the tower. So be sure to emphasize what room type you want.
Location Room was dirty esp. the bathroom. Was given a room in the 2nd floor above the lobby. Our friends who declined this floor and got a room in the high rise building had much better rooms.
Hotel was clean, pool area was nice, short drive to tourist areas like Coronado, downtown San Diego, San Diego zoo and Balboa park Must drive to closest pharmacy if you forget to pack something. It wasn't far but I wish there were a CVS in walking distance
Juat awesome place Expensive parking, resort fee added to my bill
View, patio, comfortable bed, clean, no smell in room. Paying for parking ($35 per night) $100 fee for my dog. One kind of fancy restaurant on the premises. Should have some place nearby where you can purchase coffee. We had to walk a bit to Einstein brothers which is a bagel place just to get coffee. They had coffee in the rooms but then you're using paper accessories like the cream.
pools and location were great. lots of family activities. Noisy rooms, bad wireless (could not get reception in the pool area)
Great location. Fun pool for the kids! Paying for parking.
The view was beautiful -marina right in front of hotel. Room was moldy, smelly, single pane glass , so I was up most of night because of noise outside. Would not stay again -self parking was also $36/night
Pool was amazing, nice restaurant, friendly staff Parking price is ridiculous, cost an extra $60 just to have my car at the hotel I was staying at! The room temp was weird, would get really chilly with air on and really stuffy with it off, setting thermostat didn't help. Restaurant was nice but also pricey.
It'a all about the location. We could see and hear the fireworks from Sea World every night. We borrowed boogie boards and an umbrella so we could enjoy a day at the beach with comfort. We selected a room with a view. What we got was a view of trash bins. They charge a $19 resort fee per day, and you also have to pay $27/day to park in their lots. They have LOTS of "extra" fees that I was not aware of. Their bed was no better than a Comfort Inn, and at the Comfort Inn they definitely have better pillows. I expected more and received a lot less.
I love the hotel overall and the on site restaurant/facilities. The rooms could use a bit of upgrading, specifically the bathrooms need to be updated. the shower and shower hardware was not very clean or nice.
The staff was very nice and friendly. They wanted to know where we were from and why we were there. As it turned out we told them that we were there celebrating out 44 wedding anniversary. When we got back to the room, after dinner, there was a bottle of wine and 2 lovely glasses waiting for us (compliments of the hotel). A totally nice stay. We will recommend the hotel if asked. We have already told several people what a great stay we had. The security is very good. My wife likes to use the stairs for the exercise. They were meant to be fire escapes and exit outside and require an employ to enter from outside.
The room and view we're great. Very clean and the bed was extremely comfortable, I took pictures of the label to buy the same mattress for my self. The valet parking Was over priced at $41/day. Especially since there is a garage 3 blocks away that is only $15/per day but I had a broken ankle and had to use their valet parking. Most of the time had to wait over 20 min one day they misplaced my car after about 45 min had to go with the valet to find my car in the garage. To the hotel's credit they were very apologetic and comped my valet parking fee for my entire stay so they still have good customer service in my book.
The hotel was clean and modern, what I would expect from a down town hotel. There was advertised parking but it was valet and an extra 40+$. Nothing extravagant, aveda products, ample space, modern touches, restaurant and bar on site. In gaslamp quarter perfect for walking any where. Every thing was clean No parking, they have valet. It's 40+$. Views of other buildings, down town standard. Thermostat didn't bother me, but was a bit warm for my partner.
The desk staff was friendly and helpful. Rooms were nice and clean. Relevant and modern decor. Rooftop bar is nice with a great view into the stadium. Would stay again for sure.
I love the location! The view was pretty good. Loved the room. I'm a huge fan of Aveda products and for them to have them there, was a huge plus! The friendly staff was great. Always greeting and always smiling. And the price was good. Great place to stay. Not a big fan of $40 valet parking. I didn't like that they didn't offer smoking rooms. Also, I didn't like that you couldn't vape up stairs at their rooftop bar. Why we left to another roof top bar that did allow vaping. That was kind of a bummer.
I paid 42$ for valet because i didn't want to walk the 2 blocks away for self parking that cost 30$. It isn't the amount that bothered me the valet scratched my brand new 2016 highlander. None of the valets fessed up and I didn't notice until after i checked out and drove off.
Clean, great location, nice room and a modern feel. Valet is 41 bucks... Give me a break. Parked a block away for $15
Very dog friendly, friendly professional staff,comfortable spacious room
It was a beautiful, well managed and well located hotel I did not like that when I booked it said parking was an amenity. That made it seem like it was included. It would have been helpful to know that it only offered valet parking that is $41/night. That was a big shock when we arrived and a bit upsetting it was not mentioned before we booked
Location We booked in advance and were told that the best price was around $258.00 a night,Big Lie. On the day of the trip your site said the rate was $158.00 and the next day it said $148.00. We asked to have our rate adjusted and were told that they had no responsibility as your site collected our money and paid them. Your statement about having the "BEST DEAL" was a total lie. I will never use your service again and I will warn everyone I know about your deception. We were overcharged about a $100.00 a day and stayed at the hotel for five nights YOU OWE US $500.00.
Proximity to downtown SD. No pool, no airport shuttle.
Beautiful room (upgrade) Great location Friendly and helpful staff Excellent upkeep Parking is high... better to use taxi/uber
Good value for you money. Very clean. Good facilities. Bed too soft, it is like it is just made entirely of pillow. I had some maintenance issues in my room, which they fixed, but they wanted me to move instead.
The room was very comfortable and had a nice layout.
The amazing view, the helpful and friendly staff, and the amazing deal!
I was very satisfied, was even able to check in hours ahead of schedule and was upgraded to a better room. The location is fantastic as well as the view, staff was attentive and courteous, definitely recommend this place.
Loved the staff. The woman at the front desk was super friendly and nice and her alone would make me want to come back and enjoy the Westin again!
Rooms were good size with a nice view. Big screen TV. Downtown location near to attractions. Didn't sleep well because the mattress was a bit lumpy. Gave me a backache. The breakfast menu is pricey. $44/day for parking. Hotel like Westin should have free parking available for guests.
the bed was very comfortable. The restaurants and lounge were enjoyable.
this Hotel is on nice area, walk distance to Midway museum & seaport Village, very convenience & we will definitely come back again for vacation!
3 blocks from coaster, very comfortable, free shuttle to the airport, beds are fantastic They nickel and dime you for in-room wifi (seriously?)
Great location, clean hotel, GREAT bed. Best sleep I've had in a while. Bathroom was nothing to write home about and parking is a bit expensive
Clean friendly $44 parking cost and one way streets with only two valets
Not all staff was friendly, room wasn't thoroughly cleaned one day and Cafe and restaurants only open till 1pm. Also some staff gave poor directions as to how to get to places.
Location Room -crappy bathroom, loud AC, horrible /no view
Location. Friendly staff. Clean. Room was amazing. Comfot.
We were upgraded from a double queen to a junior suite that was very large. Comfortable beds, fluffy towels, frig, m/w, toaster, utensils and dishes, dining table w/ 4 chairs, 2 other chairs and a desk w/chair. It was in the Casa del Mar building. Lovely walking path along the harbor, exercise room (with tv, but make sure it's plugged in. I didn't catch that the first time I tried) and pools (didn't use). Did not eat in the restaurant as we have family in San Diego where we ate. It's in a good location for us. Some streets in San Diego change names at intersections you might not expect them to, so review a good street map before you set out. Airport very close by, but wasn't bothered by jet noise - maybe they just go over my daughter's house. :-) Bathroom fan quite loud, but it was never on for very long. We were on the street side so our view from the patio was bushes and cars. We weren't there to sit on the patio and if I wanted to see the sailboats all I had to do was walk to the marina side. No breakfast included, but with family in the area that was o.k. plus there are plenty of other choces for breakfast if you don't want to eat at the hotel.
Absolutely love the quiet harbor side stay in beautiful San Diego... Spectacular views and amazingly quiet and with a hint of luxury and the staff was nice and welcoming Staff double charged me for my stay...
Location to other fun places to visit, Nice pools and view of the waterfront. Bathroom sink needs attention room 401, noise from Navy base.
Location was ok with a car easy access to downtown, shopping , restaurants etc We could hear doors closing , other guests talking when in our room
Excellent Location San Diego Bay across street and boat marina on the other side of hotel.
Nice clean location with great view of the marina. Had trouble sleeping and relaxing with poor sound proofing. We could clearly hear the people speaking in the room next to us with very little privacy. The entry door to our room also had a large gap at the floor which let in light and sound.
The staff was friendly and the rooms were clean. The view was nice. The beds were hard and my back had a negative reaction to it.
He best western had a beautiful view of the marina and the room was very clean. We traveled with a one year old and they provided a crib. There is a playground across the street which was great. This is in a perfect location. Isolated from noise and congestion so you can enjoy the peace and beauty of the marina. It is close to gas lamp, pacific/ocean beach, and sunset cliffs. Will stay there again the next time we come! Don't expect early check in. When they say check in is at 4, it's at 4. But at least the location is in a great area so you can go eat or go walk around Belmont park
friendly staff at check-in great room and view of marina comfortable beds/pillows great location at marina and close driving distance to downtown good area for morning run complimentary bikes and tennis equipment pool was heated and jacuzzi was nice and hot further than I thought from downtown but still great location $10 to park car
Beautiful room with a balcony and water view Great new comfy bed Friendly, helpful staff Good restaurant with reasonable pricing and solid local clientele Easy parking Slightly noisy on the street side due to traffic and airport
beautiful sunsets really terrible hidden $37 parking fee and the resort upkeep not great. also bring a trash can because there is not a single one on the property.
I can bring my Hobiecat right on the beach in front of my room. Bon fires on the beach at night. House keeping didn't show up on the second day. No coffee no shampoo The hotel is on the beach so you go thru a lot of towels.
Beach view pretty Beds were hard as a rock, woke up with kinks in neck and shoulder. Tossed and turned all night every night. Pillows not very plush / soft. Mattress very uncomfortable. Lots of flies and bugs in room. Overall room leaves A LOT to be desired. If I was rating just room i would give it one star. Didn't feel like a 4 star resort.
Resort was amazing. Great location, friendly staff, and fun activities and accommodations (bike and boat rentals etc) for the whole family! Really did feel like a resort getaway! Only downside was the bathrooms. Not terrible, but something should be done there. Small flies swirling around, kind of dirty, and water resistant paint needed etc. Also outside furniture had many spider webs, needed a cleaning.
Grounds, room was big, location Felt like i paid a little more than it should have been, for a non water view room
The location was good and the grounds were nice. The bed was very uncomfortable. Nothing great about the room that made it any better than a Motel 6. The price was steep for what we got. The one night we went to the hot tub it had way too much chlorine in it. When we kicked the jets on it was burning our eyes. Both the AC and the fridge were extremely loud. I had to leave the AC off and unplug the fridge to fall asleep. A lot of extra fees even after booking a total cost package. Those fees were over $100 in"resort fees" and then parking fees on top if that. All in all, I would rather have stayed elsewhere considering what we did on the trip.
It was an awesome much needed getaway for both my husband and I. Such a peaceful serene setting nestled in Mission Bay. It was perfect. Rooms were always nice and clean, the property itself is kept I pristine condition despite the wildlife, aka birds. Would recommend it to anyone whether young or old single or with a family this place is AWESOME!
We loved the golf course and beach access so near. Felt like we were in Hawaii, beautiful grounds Fun bar and live band A few more activities would be nice, perhaps led by the hotel and options for things to do with family. Room exteriors need to be updated. Finish construction asap. Update pool areas to include a "babies" water fun area A facelift of the buildings and some paint is key.
The accommodation/rooms need to be refreshed the rooms look old and not well kept. This is not a four star resort and the price is too high.
The staff was very friendly and accommodating in every way. The grounds were really nice and relaxing. You do get hit with an excessive parking fee, which I find weird since the hotel owns the whole area. The rooms could use a little bit more TLC (better cleaning, spiderwebs, and bugs in room). Our outside chairs were beyond filthy, sitting in them would have left our clothes stained in dirt/filth. Beds were okay comfort wise. Any issues brought up to the staff was quickly and generously remedied.
Only regret is that we did not have enough time there. Loved our room and lagoon. Felt lush and tropical!
I enjoyed the view of the water and the jungle like grounds. For $300 a night the rooms should be updated. The bed was of low quality and the TV did not swivel to face the bed. The bathroom was old and needed to be redone. The air conditioner sounded like it was on its last leg.
I really was completely surprised by how the views were in the bay. It was totally amazing and enjoyed all the pictures I was able to take with the wedding party. I requested clean sheets and a king size bed which was accommodated for with no issues. The Firefly restaurant staff was really nice and always willing to converse. I arrived at about 2pm, already paid for and pre check online services. Stated my room wouldn't be ready until after 4 pm. My primary preference was a view of the harbor or the bay. I requested the room 4 months in advance. After the wedding/reception was over, I still didn't receive a phone call or email that my room was available. They also surprised me with another $20 for parking, would've been nice to know since I was renting a car and paying for that as well.
Grounds were nice Poorly managed, no hot water, did not clean rooms daily
The staff was very friendly and accommodating. We had a room upgrade to a room with a view of the pool in the 100 building which was perfect for us. The restaurant firefly was great... excellent dinner our first night there.
I loved the rooms!! They were nice and clean! (cleaning staff was very friendly) and I love the tropical feel to the hotel especially all the plant life around the property and on the patio areas!! Hung out there a lot!! Also loved all the pools!! my kids loved that!!! I thought the hotel staff was a bit unknowledgeable especially up at the front desk!!!! Parking was ok during the day but once you left in the evening your spot was gone!?!? Didn't care for the Firefly we went and ate at Buffalo Wild Wings near by! (Amazingly cold beer!)
Beautiful grounds Friendly staff Small closet Need more towel racks or hooks
The location was great and easy to get to attractions and the beach from. Liked the Blue Pearl Restaurant for breakfast - fast service and a lot of food for the money. Wished it was open for dinner. After our experience at the Firefly, we had to change and get in the car and drive to a place to eat at night. It would have been nice to eat at the hotel. Did not like the food at the Firefly restaurant. I would help if they had a better selection - especially one any aged kid would like. Spoke with others staying there and their experience was the same, couldn't find anything on the menu to order for the family, and when they did order - they were out of half of it! No bread, etc. Once you left your parking spot in the evening - you couldn't find one when you got back from dinner. They definitely need to have more parking!
Beautiful and well maintained. Movie at the pool was very loud and we could hear it over our own TV. Waiter at Firefly restaurant had a bad attitude.
I loved the bed...it was very comfortable To many people around our room smoking
The main good thing about the hotel is location. Close to highways and pretty easy to get to other popular areas nearby. If you're not planning on staying in the room this place is fine, but I still think it's a bit pricier than necessary. It's not really a hotel, rather than a motel. You pull up right to your room. The room was kind of dirty and had a musty smell. You are forced to pay to park your car overnight which is an extra $20 a day.
Great location, went for a wedding Basically a glorified motel paid way to much for what we got!
It was so very close to our destination We saw roaches in the restroom and the kitchenette...
The room and bed return my depositl Return of deposit
My boyfriend and I loved everything! The bed was comfortable, the room was spacious enough, the room service food was delicious. The internet never gave us any trouble. The pool was salt-water instead or chlorine and was a very comfortable temperature. The service from the employees was spot on, as well. We kept interacting with the same man at the front desk, and he was extremely helpful. The one thing that I didn't like was the hot tub: the water was just a smidge too hot for my comfort, BUT I was able to adjust to it after a few minutes. That's more of a personal preference kind of thing, I know plenty of people probably like a hot tub to be exactly that temperature or even hotter, so it's not really a complaint.
Under construction. Noise is unacceptable. Parking is a mess.
The moment you walk in it smells so amazing like really clean and has a great atmosphere. The staff is friendly and everything is so nice and modern. The room was a perfect amount of space for 4 and it had everything stocked. Parking is in a garage right next to the building and you feel very comfortable and safe. Will definitely be returning soon! :)
The front desk was professional and courteous. Valet service needs customer service training. We waited outside in our car when we arrived at the hotel and no one came. I went inside to locate a person in the valet section who was very relaxed and not very friendly. The pillows in the rooms are too small and uncomfortable. First night in our room a drunkard was knocking on our door after midnight. Next night girls were running up and down the hall at midnight. We were traveling with an 8 month old so we would not recommend the hotel to families with young children.
Staff was very nice, welcoming and helpful. Location is great, in the center of mission valley. There was a bug in our room but they sent someone to clean our room while we were gone. They asked kids to leave pool area at 11pm but let us stay a bit longer which was nice since kids were a bit loud. Comfortable bed. A bug in our room. Parking = $$$.
Great bar and dining staff! Parking is not ideal and excessive costs!
Staff didn't follow through on some very basic requests, like putting a bill under my door or moving an illegally parked bus so that guests could get to the parking garage.
Conviently located and though it iis next to hwy our room was quiet, beds amazingly comfortable from the bedding to the mattress. The hotel staff in all.areas ie registration, restaurant, service help were all friendly and helpful. The hotel amenities such as pool and gym are also very clean.
NOTHING! By far the worst hotel experience I've ever had. Weeks in advance I pre paid for two non refundable rooms, which were guaranteed by Kayak. I arrived and they only had one room and they oversold the hotel. I let my parents take the one room and the girl at the front desk seriously told my wife and I to sleep in our car. They then fought to keep all the money for the room