San Francisco Hotels

It's close to Union Square, shopping centers, restaurants and walking distance to Moscone Center.

Location

Room was super tiny & bathrooms were totally tiny

location

fees for everything including gym and even moving anything in the mini bar. grout in shower old and stained, toilet off center and wiggled.

They charge you extra for the health club, which is not that great - I found that to be offensive!

The Drake has a great location, it's clean and comfy with some traces of old excellence. The Concierge was very helpful with directions and suggestions for meals.

Tiny bathroom but then, who comes to San Francisco to hang out in the bathroom?

I lived the location and ambiance of the hotel.

Rooms could be upgraded a little bit and thought it was a little pricey.

beautiful room, relaxed atmosphere, great location, attentive staff. We would stay there again.

Very quiet. Luxurious interiors. Excellent location

Our room looked out over the cooling system for the hotel

Close to everything in Union Square, clean and nice-looking inside.

...but that translates to a little over $300 a night, which isn't really worth it. Avoid it during the conventions in town.

Good arrival and wait staff were both friendly and efficient. The door man was great and the team inside were extremely helpful. I have stayed in other SF hotels in the past and Hotel Zelos is a nice addition to the city. City hotel rooms can sometimes be small but the rooms at Zelos are very spacious! I also would like to say thank you for an overall smooth and fun experience! From booking on line with Kayak to speaking directly with the hotel, to checking in & out, everyone was super friendly and consistently would go out of their way to be helpful.

Mixed message on parking After speaking with associates on two separate occasions. Then the confusion in the garage, mind you I thought I lost my ticket to return however I unpacked it when I arrived back home this evening. There was a problem between the hand written sign in log from the valet and the printed report from the front desk and the hotel's portion of valet claim check system also did not work. I retrieved my vehicle because I brought the only two matching keys and I have matching handmade key chains attached. Breakfast table with two nice chairs rather than a rolling office chair. That was weird. But it was also SF PRIDE weekend so who cares!

Location and staff were great

Overdue for renovation

Staff EXCELLENT

Noisy room

Nice historic hotel in a great location. Friendly and informative staff. Room was small but we got one of the rooms on the top floor and the ceiling was about 15 feet high. It made the room seem much larger. There is no A/C in the room but it was comfortable with the ceiling fan and the window open. I liked hearing the sounds of the city in the evening. The city "noise" did quiet down during the night and had no problems sleeping. This hotel was recommended to me by my boss. He stays there every year for a reunion with college friends. I have not problem passing on the recommendation.

Bedroom was clean, furniture appeared recent. Location was reasonably convenient.

Room was claustrophobic - barely room to walk around bed. Paint was fresh, but clearly covering 100 years of obvious wear. Musty smell. No air conditioning - couldn't get room quite cool/dry enough to be comfortable. Bathroom was dingy, marked up and had seen better days, and it was hard to squeeze into toilet between sink and wall, even then, wedged in by shoulder-level toilet paper dispenser. Plumbing noises from adjacent units were loud. Weirdly shaped closet with mismatched hangars that were falling apart.

You had to pay for WiFi and the restaurant had a very limited menu.

The room they put us in was very small. There was no refrigerator, no microwave, nothing that would make the stay comfortable or say luxury. Plus the parking cost and facilities fees are ridiculously high.

The yellow "pineapple" touches all around the hotel were adorable!! we stayed in the queen starlet room which was small but you'd hardly notice - it was laid out very well. Bathroom is very modern! Room was very clean and bed was comfortable. I would definitely stay here again.

Our airconditioner didn't work the first night. The front desk offered to move us to a new room but we declined, hoping the window would provide some cool air. The next day our AC was fixed while we were out and we didn't have further problems. Also wish the the bed had a top sheet in addition to the fitted sheet - Sometimes the duvet was too warm.

Great yellow accents. Great staff. Great breakfast food.

Wish there were more food options and eating time.

The room was perfect, the bathroom looked to be recently remodeled, the sheets were nice. We had a room to the alleyway and the city noise was muted. The staff was quick and helpful.

nothing not to like.

Location, clean, quiet, kindness, etc

Well this is not just this hotel. Parking is so bad in San Francisco,

Good location

Although we booked a room with a queen-size bed, we were given a room with a double bed. The bed was too small and the room too stuffy/hot, so we asked to change rooms. They were booked and refused to switch rooms, so we ended up getting a last-minute hotel room nearby. They gave us the appropriate room the next day - the bed was better, but the window along Fulton St. couldn't close, so it was noisy. There is one elevator, and it is very slow.

It was basically in union square. The hotel was cleanly and the front desk staff where friendly. Breakfast was minimal but appreciated.

It was excruciatingly small. I don't mind a smaller room but I tripped over the bed, chair, and cords many times! The cleaning staff knocked on our door at 9:00 am each morning! Come on, we wanted to sleep in on our vacation!

I was impressed by the staff when they offered to valet the car up early, since we had to leave at 5:30am. I found the room very comfortable, but my husband had issues. He could not cool himself down; the ceiling fan had been disabled, the window would not open, and the ac was either difficult or non functioning (probably difficult). He could not sleep and blamed the hardness of the bed. I slept fine and have no complaints

Chic style

The heater didn't really do much, the room was cold and it was a pain to get out of the blanket. And, there was so much hollering from the street front.

The staff was quite helpful and also let me leave my bag for the days whilst I was gone. I would highly recommend it and will plan on staying there next time I am in town!

The staff was very accommodating and we definitely got what we paid for.

The walls are so thin. We got a noise complaint and had no idea why, then the next morning, the people in the next room were just talking and we heard every single word they were saying.

It was disappointing not to be provided free internet.

Very friendly staff, fast check-in, excellent, safe and central location, beautiful design, stylish spacious rooms, beautiful views. Close to bart, cable car, malls and landmarks. And free illy coffee to top it off.

Helpful

Small

Bed was comfortable and really good location.

Expensive parking for valet. And no parking at all if you don't do it. After we came back from the day out. We came into our room and noticed that A) the door was not shit tight. And B) when we got in it smelled Like somebody had just taken an extended bathroom break. Which was awful. I immediately called customer service and though the guy was nice he was not able to get in touch with any managers. I was supposed to get a call the next day which I still hadn't heard from anybody till I was checking out. They called the manager for me. Who offered 50$ off which I still haven't seen on my credit card bill. Was a bit unfortunate really.

Staff was extremely professional and super nice! The hotel was centrally located to everything and the room was really cool! Loved it!!

We loved this hotel. The game room downstairs was a huge hit with the whole family. The location cannot be beat.

The food is very good at the restaurant

Parking was $40.

The location was fantastic as was the historical feel.

The Japanese decor is calming. Nice neighborhood, walking distance to nice restaurants.

Room is oddly designed. TV not easily viewed from bed. And the bathroom is not typical -- I think it has a Japanese influence so perhaps it is a comforting design for those familiar with Japan, but for others it seems strange. A deep thin tub with shower, no shower curtain, then the sink in a middle area that has wall to wall carpeting, and then the toilet in another room that you have to step up and over to enter.

Beds are comfortable and is in a good location.

Under renovation, the AC wasn't working so we had to sleep with the door open, which is loud outside

The location was ideal. It was nice to be so close to the shops and the mall. The staff was excellent and very accommodating, professional and friendly. Will definitely return for a future stay.

During our stay, our shower and bathroom sink lost the handle. It was an inconvenience, since the weekend was busy. But otherwise it was a great stay.

They sent me to Hotel Metropolis, down the street. It was nice.

That they overbooked themselves.

Friendly staff, great location (walking distance to most attractions), comfy beds and updated overall.

Needed spa after some gruelling walks (need to be fit to get around) or simply jump on cable cars outside hotel ;). Although We found city pricy, hotel food offerings were excessive to say the least (no room service either?)Management has to know within walking distance are some great options for meals that are easier on your wallet.

The location is wonderful, the bed was good

No one answered the valet parking phone three days in a row. No room service. A beer glass sat in the hallway for two days without being picked up. Kitschy "hipster" feel.

Great staff, newly remodeled rooms and location was perfect.

Nothing

I liked that we were able to find a great place on such short notice. The Manager on Duty, I think her name was Susan, was very helpful after one of the reservation agent accidentally mixed up our checkout time- and another Agent Brandon wasn't very kind to us. I ate most of my meals at the hotel, breakfast lunch and dinner- and I had three different bartender/servers during my stay that were all so very pleasant. Some even gave me directions to buy a hoodie at a nearby store because I didn't realize it would be colder there this time of year still. And the chef made me an awesome salad when I wanted to exchange tuna for chicken on the salad that comes with Lemon Dressing- it was absolutely fantastic. I highly recommend this substitution as the combination of greens and dressing go amazing with Tuna! It will cost you 2 dollars more as Tuna is more expensive (rightfully so) but it I ate the entire thing. I couldn't stop myself.

Other than the mixup on our checkout time- I was happy with my stay overall.

Nothing at all.

Receptionist lied and said we would be charged even if we cancel the room, ended up staying at the marina motel across the street, way better room with kitchen and couch + room for cheaper than what la luna was asking for.

Advertise King bed, but was only a queen. Continental breakfast was horrible, why even bother. Otherwise it felt like a budget hotel even when we were "upgraded" to a deluxe room. Maybe places in the city just aren't great value, although I've stayed at a nicer place for a better price in the Tender Loin, even though that area is one I'd never spend time in again.

Nice to stay in a piece of history. Very convenient location for MUNI/BART. Rooms appointments very nice, beds great. Main lobby atrium is stunning. Well-trained, personable staff.

Coffee/wifi in room would be nice, but that's unfortunately the nature of the beast (Hol Inn Express does that, not most upscale). I went with two hyperactive twin boys, and though not an ideal hotel for kids in most ways, the staff was very patient and accommodating with them. I'd say I wish it were a better value, but really next to what else what available in the area it was a better bang for the buck than most.

Location Bathrobes, slippers, and WATER included wow! Portable led lighted mirror. So convenient. Staff was really attentive to our needs and accommodating Very clean Booked a double bed superior room through AMOMA.com and they offered a king superior at the front desk. Definitely appreciated that. Spacious 2 ice vending machines on every floor

Nothing.

Galleria Park staff were friendly, welcoming, and accomodating. The room was bright, clean, and comfortable.

The staff did get a little frazzled at the front desk with the large volume of guests for the weekend. There was only one HDMI cable available for the entire hotel and it was taken for the duration of my stay.

Great location, very helpful and accommodating staff.

The room was a little on the small side for the price.

Location,interior design,cleanliness,staf was very helpful

The hotel staff were nice people. The bed and pillows were awesome!

No safe box, no minibar / mini-fridge, cramped room.

The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout.

No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.

Really nice lobby, rooms where clean

The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.

We liked the cleanliness in the hotel and our room. It was central to many locations. Staff was very accommodating and friendly. The bed and pillows were so comfortable.

The drainage in the tub was very slow, but that was the only minus.

Very convenient location. Beautiful rooms. Comfortable and friendly

Still waiting for a response from check out yesterday. Ordered 2 x $21.00 breakfasts. Gave waitress cash tip - she had no bill as computer down at time. Queried charge of $63.00 total for this meal when we received final account. We paid full amount but check out promised to investigate and advise when we checked out yesterday. No reponse so far.

Good view.

Bed a bit soft.

Clean room and comfortable bed.

Limited fitness center

The hotel has lost its luster...beds were uncomfortable....toilet leaked....no water in rooms....grubby panhandler approached us while we sat at lobby coffee bar....not surprising since every time we went out the front door the doormen were either talking or texting n cell phones off to the side...I gave stayed there on and off for over 20 years...it's a shame but I will likely stay elsewhere going forward

Great location Customer service was great

Amenities could be better Rooms and bathrooms are a bit small