San Francisco Hotels

I really enjoyed the great location, the amazing views and the great atmosphere. The staff at the front desk and valet that I interacted with were very friendly. Nice building, great rooms.

The long wait times at check in and valet, and the parking. All the staff was very courteous, but there should be a lot more of them. The cost of parking seemed excessive as well, plus there was no self-park

Location, staff,

Some things are outdated, shower hard to get to work,

The beds and bedding were very comfortable.

Fairly close to Union Square. Everything was walking distance. Nice part of downtown.

I think this does not count against. Parking is just pricey. Staff was nice enough to offer off site parking at a much reduced rate. 1/2 of hotel cost.

Great location. Love the dog in the lobby, they even gave us a stuffed animal of the dog, he is their mascot. They have a town car service that discounted just for the hotel.

I wanted to have them charge valet to a different payment and they automatically charged to room without asking, and couldn't fix it. Only negative but not a big deal.

location is very convenient

original room I was assigned was smoky (someone had been smoking). when I notified front desk I was given a new room and the hotel apologized.

Location and price. Also the room was large and comfortable. Towel warmer is a nice plus! Really like this hotel and will use again!

Only one small complaint: we had to call housekeeping several times for washcloths and decaf coffee packets. The maids did not replace them consistently. Also, food service is limited . A restaurant or cafe with full service would be nice.

Great location. Immediate cable car access.

Not an abundance of towels in the bathroom. There was only ONE wash cloth, so we had to call housekeeping. There was only ice on the 1st floor, not very convenient.

The hotel staff were friendly, professional and very accommodating. They offered to keep my luggage after I checked out for up to a full day free of charged if needed to enjoy the city! I really appreciated this and would stay here again.

This hotel only offers valet parking that was price well above San Francisco already expensive parking fees.

Great location in downtown

$65 parking. But one can park axis the street at public parking for up to 32 a day

I loved the hotel, the location was great and the staff was very friendly and helpful!

Conveniently located, nicely appointed common areas.

It was difficult to control the room temperature.

Nothing comes to mind - wouldn't stay here again

Where to begin? Rooms and beds were very small, bedding was a cheap polyester blend, toilet butted up to the tub, water pressure non-existent and took forever to take a shower, no AC, no light at all in closet, elevator would only hold 4 with luggage.

The staff was wonderful and so were the views.

Get ready to walk tons of hills!!!!

The bed and pillow were awesome! It was like sleeping on a cloud!

the desk clerk,was the best I've ever had..

No ice machines, you have to order ice from room service

Large rooms and fabulous location

huge parking charges ($52 per day) which were not disclosed up front

location was perfect.

Room was small.

The location and staff were amazing.

The price was high and rated at 4 stars but the hotel was old & cheap-looking.

Small Boutique hotel close to Union Square. Nice rooms(Small room) Staff was always ready to help. Luggage ,Directions. Cookies and coffee and newspapers always available in the lobby

Not air conditioned but had ceiling fan.

The location is excellent. Right across the street from Union Square and Macy's. Cable car stops in front of hotel. Quick walk to numerous restaurants and Market Street where theatre, Nordstrom and other shops are located. Staff very polite. Clean hotel.

The size of the room.

The hotel had no amenities and upon arrival front desk did not have our reservation. We had to wait 40 min to be able to get a room since we could not get our money back.

Big, beautiful room was much nicer than rooms in equivalently starred hotel chain. It didn't feel like a cookie cutter room, but rather like a luxury spa. The bed was huge with wonderful sheets, a bunch of pillows and a fabulous down comforter.

Nope. We had 2 rooms and 4 people and we all thought it was perfect. Best room we've had yet when visiting San Francisco.

Location

Uncomfortable Beds, Complicated Layout, Rude Staff, Very Noisy Neighborhood, Weird slanted walls, Odd Smell in room

Should not be listed as a four star. Not even close. I would like a refund

Not a four star old smelly. Any people smoking in rooms management doesn't care. Creepy bell captain inspiring on taking bags