The resort is outstanding. I have a deep appreciation for this establishment. The staff members are exceptionally friendly.
5 stars
Moon Palace The Grand Cancun
Carretera Cancun-Chetumal Km. 36.5, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 881 6000Photos of Moon Palace The Grand Cancun
Overview
The Grand at Moon Palace offers a combination of understated luxury and extravagance. It has an impressive 1, 316 rooms. There are several options for different types of suites to fit the needs of any traveler. The suites have double whirlpool tubs for the ultimate in relaxation any time of day. There is also 24-hour room service available, so guests’ needs can be met whenever they need or want them to be.
When guests walk in, they are presented with a bottle of wine, complimentary, as well as aromatherapy and a nightly turndown service. The incorporation of thoughtful attention to detail makes the experience stand out from many other hotels in the area.
All of this is presented amidst the backdrop of an all-inclusive experience. This gives guests the luxury of indulging their needs and desires worry-free. With this comes the added conveniences of free Wi-Fi and the ability to make unlimited calls to the Continental United States and Canada. The in-room experience is comprehensive to the point of enabling guests to remain inside if they choose to.
However, taking a step outside has its rewards as well. The Beach Club offers guests the chance to relax in the natural ambience of the world-famous white sand, sea, and sun unique to the area. When night falls, guests can swing by Le Chateau to enjoy French cuisine. In addition, many other nationalities are represented in the vast selection of cuisine at The Grand at Moon Palace.
This is the kind of resort that helps guests get lost in luxury. When the time comes for personal indulgence, The Grand at Moon Palace is the place to go in Cancun.
Latest deals for Moon Palace The Grand Cancun
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Moon Palace The Grand Cancun
- Private beach
- Water sport facilities (on site)
- Snorkeling
- Outdoor pool
- Water slide
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
Things to do
- Gift shop
- Eco tourism
- Bicycle rental
- Fishing
- Board games/puzzles
- Game room
- Golf
- Cycling
- Scuba diving
- Diving
- Snorkeling
- Evening entertainment
- Beauty salon
- Horse riding
- Mini-golf
- Bowling
- Table tennis
- Water park
- Pool table
- Water sport facilities (on site)
- Night club
- Basketball court
Services and conveniences
- ATM on-site
- Business center
- Car rental
- Wake-up service
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
- Conference rooms
- Safety deposit box
- Bottle of water
- Chapel/shrine
Basics
- Mobile hotspot device
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
- Free Wi-Fi
- Linens
- Towels
- Shampoo
- Body soap
- Trash cans
- Conditioner
Pool and spa
- Heated pool
- Hot tub
- Outdoor pool
- Pool with a view
- Private pool
- Spa and wellness center
- Rooftop pool
- Massage
- Pool bar
- Sauna
- Water slide
General
- Family rooms
- Garden view
- Lockers
- Pool view
- Storage available
- Seating area
- Slippers
- Sofa
- Soundproofing
- Telephone
- Tile/marble floor
Bathroom
- Hairdryer
- Bathrobe
- Private bathroom
- Shower
- Shower cap
- Bathtub
- Toilet
- Toilet paper
- Toothbrush
Family friendly
- Babysitting or child care
- Child pool
- Kids meals
- Indoor play area
- Kids' club
- Kids' outdoor play equipment
- Complimentary breakfast
- Playground
- Swimming pool toys
Dining
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Food can be delivered to guest accommodation
- Minibar
- Snack bar
- Breakfast in the room
- Dining table
Kitchen
- Wine glasses
- Kitchen
- Kitchenette
- Tea/coffee maker
- Coffee machine
- Dining area
Accessibility and suitability
- Hypoallergenic pillow
- No smoking
- Pets not allowed
- Designated smoking area
- Increased accessibility
- Elevator
Parking and transportation
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
- Valet parking
Outdoor
- Private beach
- Garden
- Terrace/Patio
- Beach towels
- Balcony
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
- Iron and ironing board
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- Shared lounge/TV area
- TV
Bedroom
- Socket near the bed
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Fitness
- Fitness center
- Tennis
Health and safety
- Daily housekeeping
Reviews of Moon Palace The Grand Cancun
8.5
Very good
164 verified ratings
Wonderful
94
Very good
19
Good
14
Okay
6
Fair
7
Mediocre
5
Poor
19
Summary of reviews
Pros (+)
Cons (-)
Reviews(1)
Q&A(5)
Tips(10)
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8.5 out of 10
87 reviews
7.4 out of 10
4 reviews
10 out of 10
2 reviews
10 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the highlights of the hotel's amenities?
The hotel offers a comprehensive range of amenities, including a spa, water park, golf, scuba diving, and a variety of dining options to suit different tastes.
How is the cleanliness and service at the hotel?
Guests have consistently praised the cleanliness and the hardworking, friendly staff at the hotel.
What are the best times to visit the hotel?
The hotel experiences low season in September and high season in February, offering guests the opportunity to choose the best time to visit based on their preferences.
What can guests expect from the room service and dining experience?
While guests have enjoyed the great food and excellent service, some have mentioned that food delivery, both in-room and at restaurants, can be slow at times.
Is parking readily available at the hotel?
The hotel offers free parking and valet parking, providing convenient options for guests with vehicles.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Noise
Some guests reported issues with soundproofing, so if you're sensitive to noise, consider requesting a room away from high-traffic areas.
Explore Nearby Attractions
Take advantage of the hotel's proximity to attractions like Wet'n Wild Cancún, El Rey Ruins, and Playa Delfines for off-site entertainment and exploration.
Opt for Ocean View Rooms
Despite some negative feedback, several guests praised the ocean views. Consider booking a room with a view to enhance your experience.
Plan Dining Reservations
Guests found it challenging to secure reservations at the hotel's restaurants. Plan ahead and make reservations early to avoid disappointment.
Check for Beach Quality
While some guests were disappointed with the beach, others enjoyed it. Before your visit, research recent beach conditions to set realistic expectations.
Utilize Kids' Activities
If traveling with children, take advantage of the extensive activities available for kids, as mentioned by several guests.
Be Mindful of Noise Levels
Some guests experienced noise disturbances from neighboring rooms. Consider this when selecting your room or when addressing any noise issues with hotel staff.
Verify Room Amenities
Some guests encountered issues with in-room amenities. Before your stay, verify that all amenities, such as TV remotes, are in working order to avoid inconvenience.
Plan for Slow Service
Several guests mentioned slow service in restaurants and with room service. Keep this in mind and plan accordingly to avoid frustration.
Be Aware of Check-in Process
Some guests reported issues with the check-in process and staff communication. Upon arrival, ensure that you receive all necessary information about the property and amenities.
Location
Carretera Cancun-Chetumal Km. 36.5, 77500 Cancún, Quintana Roo
What's nearby
- Lakam Centre Cancun-Riviera Maya3.9 mi
- El Rey Ruins6.6 mi
- Playa Delfines6.7 mi
- Iberostar Golf Club Cancun6.9 mi
- Iberostar Cancun Peninsula Convention Centre7.1 mi
- Poliforum Benito Juarez8.5 mi
- Spa at The Royal Sands9.3 mi
- Kukulcan Plaza9.6 mi
- La Isla Shopping Mall10.1 mi
- La Gran Plaza11.2 mi
- Cancun Golf Club at Pok Ta Pok11.7 mi
- Estadio Olímpico Andrés Quintana Roo11.9 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Moon Palace The Grand Cancun
Low season | October |
|---|---|
High season | December |
Average price (weeknight) | $952 |
Average price (weekend night) | $844 |
When to book a room at Moon Palace The Grand Cancun
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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FAQs when booking at Moon Palace The Grand Cancun
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See most recommended stays in CancúnGood to know
Value for money | 8.0 |
|---|---|
Distance to city center | 12.3 mi |
Nearest Airport | Cancun |
Distance to airport | 4.9 mi |
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