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|Distance to city center||11.6 mi|
|Distance to airport||4.5 mi|
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Cleanliness, accessibility, maps, signage...all so perfect!!
They had shuttle buses to get you to your room. The staff was very friendly. The Speakeasy is the best bar on the resort and I spent a lot of time there. Food was great and some of the staff really went above and beyond.
Firstly, I tried to cancel this reservation, but due to their lack of communication, I was unable to and had to keep it otherwise suffer a cancellation penalty. Also they won't let you pay for someone else. My mother was also going and i wanted to pay for her room as a gift to her. They absolutely refused, which made no sense, especially because they saw I had a separate reservation, so I was going to be there if they needed to see the card. They told me to change the room name to my own so I could pay, then when I get to the resort to switch the name back...like, what?! That sounds sketchy as heck! One night my coworkers and I went to a nightclub at the Sunrise resort and caught the Palace bus there. Well the bus stops running at 3am, which is when the nightclub closes and we ended up being stranded. Why not stop the bus at 3:30 so those of us spending money in your nightclub can make it back to our side of the resort. Some of the managers are jerks. I got chased by the raccoons one night when I was headed back to my room. Bars ran out of certain alcohols.
Loved the spaciousness even though the place is packed you never have to fight for a place by the pool! Also loved the service at the pools and in restaurants - for the most part it was great
The steak house service was poor, we were the last sitting and had to wait 30mi S even to be offered drinks! It would also be nice if the staff knew a bit more about the hotel, many of them were not able to answer fairly basic questions about the resort
The facilities are beautiful , the rooms are spacious and well equipped . Great spa and fitness centers , staff is friendly and there was enough to do.
Dinner reservation system was a huge pain required me to go argue with customer service
Olympic pool was excellent, headed and huge, lots of volleyball and pool parties in there :)
The Grand at Moon Palace offers a combination of understated luxury and extravagance. It has an impressive 1, 316 rooms. There are several options for different types of suites to fit the needs of any traveler. The suites have double whirlpool tubs for the ultimate in relaxation any time of day. There is also 24-hour room service available, so guests’ needs can be met whenever they need or want them to be.
When guests walk in, they are presented with a bottle of wine, complimentary, as well as aromatherapy and a nightly turndown service. The incorporation of thoughtful attention to detail makes the experience stand out from many other hotels in the area.
All of this is presented amidst the backdrop of an all-inclusive experience. This gives guests the luxury of indulging their needs and desires worry-free. With this comes the added conveniences of free Wi-Fi and the ability to make unlimited calls to the Continental United States and Canada. The in-room experience is comprehensive to the point of enabling guests to remain inside if they choose to.
However, taking a step outside has its rewards as well. The Beach Club offers guests the chance to relax in the natural ambience of the world-famous white sand, sea, and sun unique to the area. When night falls, guests can swing by Le Chateau to enjoy French cuisine. In addition, many other nationalities are represented in the vast selection of cuisine at The Grand at Moon Palace.
This is the kind of resort that helps guests get lost in luxury. When the time comes for personal indulgence, The Grand at Moon Palace is the place to go in Cancun.
based on 3,167 reviews
Things to Know
- Friendly service
- Nice building
- Friendly atmosphere
- Pleasant hotel grounds
Policies vary by room type and provider.
FAQs when booking at The Grand at Moon Palace Cancun
Does The Grand at Moon Palace Cancun offer special honeymoon services?
Couples on honeymoon at The Grand at Moon Palace Cancun can enjoy one of two special packages. The complimentary package is available to those staying for a minimum of 3 nights and includes a dedicated desk, one complimentary dinner, a bottle of sparkling wine, and guaranteed turndown service. For something extra special, the deluxe honeymoon package features all these elements plus a couple’s massage, in-room flowers, a rose petal bath, and a romantic dinner cruise.
What sports facilities are available at The Grand at Moon Palace Cancun?
The Grand at Moon Palace Cancun offers plenty of ways to keep fit and active. State-of-the-art fitness facilities host spinning, yoga, and TRX classes, and guests can take part in plenty of non-motorized watersport activities, from paddleboard yoga to scuba tours.
Does The Grand at Moon Palace Cancun have any adults-only areas?
If you’re looking for a particularly relaxing time by the pool, the Unique Dayclub is an adults-only pool bar that opens from 9:00 am to 6:00 pm daily and offers a range of drinks, cocktails, snacks, and live DJ sets.
Are special children’s activities on offer at The Grand at Moon Palace Cancun?
Children can enjoy a wealth of activities at The Grand at Moon Palace Cancun, ranging from ten-pin bowling to the Playroom, which features everything from neon mini golf to bumper cars and a mirror maze. Teenagers can spend time making new friends in the internet-accessible WIRED LOUNGE, while active younger guests are well catered for with inflatables and slides in the Water Park.
What is the best way to get from the airport to The Grand at Moon Palace Cancun?
It’s possible to reach the hotel by taxi or by rental car from nearby Cancun Airport, but the most convenient mode of arrival is to book the "Stress Free Arrival" offer through the hotel. This includes an airport meet-and-greet service and round-trip transport with complimentary towels, water, and other non-alcoholic beverages.
Does The Grand at Moon Palace Cancun offer any special tours or excursions?
Yes, plenty of excursions can be booked through The Grand at Moon Palace Cancun to help you explore the local area. Sail to the Isla Mujeres and spend the afternoon at an exclusive beach club, tour the archaeological site at Tulum or the colonial city of Valladolid, or enjoy boat trips that include the chance to snorkel, swim with dolphins or watch a spectacular sunset.
What is the best room at The Grand at Moon Palace Cancun?
If you’re looking for a truly special treat while on vacation, why not consider booking the Swim-Up Suite at The Grand at Moon Palace Cancun? This luxurious room features a furnished patio that leads to your own private pool, not to mention a menu of other little treats including an exclusive beach bag and a daily-refreshed selection of premium spirits. The suite can take up to two adults and two children aged 4-17, meaning that the whole family can indulge in this oasis.
Where is The Grand at Moon Palace Cancun located?
The Grand at Moon Palace Cancun is located at Carretera Cancun-Chetumal Km. 36.5, 11.6 miles from the center of Cancún. Wet'n Wild Cancún is the closest landmark to The Grand at Moon Palace Cancun.
When is check-in time and check-out time at The Grand at Moon Palace Cancun?
Check-in time is 3:00 PM and check-out time is 12:00 PM at The Grand at Moon Palace Cancun.
Does The Grand at Moon Palace Cancun offer free Wi-Fi?
Yes, The Grand at Moon Palace Cancun offers free Wi-Fi.
Does The Grand at Moon Palace Cancun offer free parking?
Yes, The Grand at Moon Palace Cancun offers free parking.
Does The Grand at Moon Palace Cancun offer free airport shuttle service?
No, The Grand at Moon Palace Cancun does not offer free airport shuttle service.
How far is The Grand at Moon Palace Cancun from the airport?
The Grand at Moon Palace Cancun is 4.5 miles from Cancun. The Grand at Moon Palace Cancun is 33.3 miles from Cozumel.
Can you bring pets to The Grand at Moon Palace Cancun?
No, pets are not allowed at The Grand at Moon Palace Cancun.
Does The Grand at Moon Palace Cancun have a pool?
Yes, The Grand at Moon Palace Cancun has a pool onsite.
Reviews about The Grand at Moon Palace Cancun
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